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Springfield, VA

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Exterior Medics

3.3 (79 reviews)
Closed • 8:00 am - 5:00 pm

Services - Exterior Medics

Gutter addition

Attic inspection

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Joshua D.

I would say these guys have really great salesmen without the teams to execute and back up the work that is promised. They are very broad/lacking in detail of how they write their proposals, but unfortunately I felt my hands were tied because of how hard it is to even get contractors to show up to do an initial quote in this area. I also went weeks waiting on their sales guy to respond to my email with questions and he never would put anything in writing and just kept leaving me voicemails. Eventually I opted out of some of their services (e.g., $2K just to paint a railing) but moved forward with the masonry work. I paid over $5K for exterior brick work on the front porch and garage area of my home where they replaced only a few cracked bricks and then re-mortared only around where they did replacements. After the initial pass, they had done a terrible job. I took photos (I'll attach a few here but there were many more) of where they'd left huge gaps and cracks, mismatched the mortar, and just smeared mortar all over the place unevenly. They also left my newly painted metal railing with tons of mortar debris all over it and trampled a bunch of my plants in the mulch beds. To their credit, the project manager did address my concern quickly and agree the work was not up to par and scheduled a team to come back out again. On the second visit, their team wanted me to go around and put painter's tape on every little crack with them, which I found quite annoying. #1 I had sent photos, and #2, how can a person not just A) look and see where there are cracks and B) just do the WHOLE job as promised, not just tiny sections to cut corners. I was made to believe by their salesman that the whole lower area of my home would get washed up and have the old eroded mortar gone looking like new, but they are the type of company that seems to want to piecemeal everything and only do a little bit of the job. So on the second visit, they did address my major concerns and replaced a few more bricks and did much cleaner and better matching mortar lines, but honestly there are still a lot of places that with the naked eye you can see have eroded mortar or cracking where the mortar meets the brick that you would think they would have addressed. I did not feel at all like $5K+ worth of work was done over the one day or even the second day they were back to fix their mess combined, and I did not come away with a new looking facade as expected. I think Exterior Medics needs to do a better job of having their sales people really hear what the customer is expecting, communicating the full extent of what the final product will look like, and delivering value, and especially on bringing in qualified teams to get the job done right the first time because this was straight up amateur hour until I had them come back out.

Workers were good and worked hard, but Project/production manager and customer care were pretty shady. Exterior Medics replaced a decent amount of trim on our house with PVC and firmed up a loose gutter 40+ feet up. They did a good job but didn't finish a few places and managed to leave a decent amount of screws/nails/metal in the driveway. See pics for examples. When we raised our concerns and sent photos, we figured we'd resolve it quickly and wrap it up. Instead, the project manager made the estimator come out and provide an unreasonable new estimate for completion of the remaining areas - maybe knowing we'd never agree? What really disappointed us was that there was no real discussion. It was just "go tell them not covered by contract." We figure they ran out of time and moved on to other jobs. The contract required them to use magnets to pull any leftover screws/nails from the site, but that sure didn't happen. We paid them and will ultimately pay someone else to finish the job. Bummer.

Finished product, which I had them redo.
Bob B.

I resided my house with Hardy plank, and chose exterior medics because they were Hardy certified. Although they weren't the cheapest I chose them because Hardy recommended them on their website. The work crew spoke limited English and the project manager wouldn't answer his phone or return my calls. I had to drive to the company in Springfield, VA just to get to talk to someone. Problems were, siding in my flower beds, garbage piles in my driveway, trucks parked erratically to the point where I couldn't pull in or out of my driveway. This was corrected after my visit, but the workmanship was not what I would expect from a Hardy certified installer.

Maria M.

What a disappointment. The salesman Ben made us think we were in good hands. He was extremely thorough, climbed onto our roof, took detailed pictures, Zoom-met with us with a detailed presentation, etc. He seemed knowledgable and was very friendly. We trusted him and went with the company. Part of the dilemma for our roof was that he said we didn't have good ventilation in our attic. That if we went with an asphalt roof he would have to put an attic fan in there. I was opposed to a fan and said well if we upgrade insulation do we need a fan? And he said no, we wouldn't. I asked if the insulators should meet with the roofers to make sure the plan worked for everyone. He brushed that off (should have been a red flag) and said that no, insulators do their thing after roofers are done. Fast forward, we do a full new roof with them, with architectural shingles. (side note, as much as I wanted to do recycled roofing, the cost was prohibitive, and we liked the hurricane/wind rating on the architectural shingles). What's absolutely crazy about this is, for all the communication leading up to the roof install, after we signed the contract we didn't hear from them for a while. When we checked in they said it was taking a while to get the particular color of shingles we wanted. Ok fine, we'll wait we said. Then we are in Chicago on a vacation seeing family. You can imagine our surprise when we see (thanks to our Ring camera) roofers just showing up at our house with no notice. I check my phone and looks like there were several missed calls just 30 min prior, with fairly aggressive voicemail to "answer the phone." This was Ryan, the completely incompetent guy whose picture on the website should tell you everything-- he looks like he's still asleep. Anyway we call them back and they say they're just dropping stuff off at the house and will be putting our roof on the next day. Uh, what? My husband said no, we would like to be present to help oversee the work. They gave us issue with that and said they could only do it that week, and now the materials they dropped off might get wet with a rainstorm predicted. Well wtf.. So we agreed to let them install the roof while we were out of town. Ryan promised he would send us pictures throughout the installation. He never did. When we came back to town a few days later, you can imagine our shock to see how obviously unprofessionally they left everything. Nails all over our driveway. We are lucky we didn't get a flat tire. See pics. Debris everywhere. (And this might be correlation versus causality, but very strange that we came back to two dead goldfish in our outdoor pond. we suspect debris fell in there and they choked to death). Check out the pictures. Downspouts unconnected, apron flashing not flush, warped and asymmetrically placed roof shingles. I died. (p.s. one thing I made very clear to Ben was that any aesthetic decisions had to be made with me. Apparently they didn't think that ugly black apron flashing was something to check with me. I wanted a paler color that would blend in. Similar issue with the downspouts, I was never consulted on color there either, tho these might be more standard.) The worst part of this? When the insulators came the first thing they asked was Why the F didn't your roofers put a ridge vent into your roof? Not being a roofing expert, I said, well they never even mentioned a vent at all, not at any point. They said maybe we put a fan in, that's it, depending on insulation. The insulators were aghast and said, no no, a fan would never be enough to deal with your ventilation problem. It's standard practice to do ridge vents, since you have soffits /intake and you need something to vent out. I brought this up to Ben, and he said well now if we put ridge vents in, we would have to charge you more on this project as we'll need to cut through the new roof we just put in. But ultimately he couldn't give us a straight answer on whether or not we needed a ridge vent, and why he never brought this up during the bid process. He very bizarrely deflected saying that our roof never had a ridge vent (yeah well standards change) and that a lot of roofers don't know how to do them right. Well, ok, Ben, but do you guys? I am so frustrated by the fact that we till spent about 30K on a new roof, and somehow it felt like an investment we're not sure about. The 30K new roof that should have a ridge vent, or shouldn't it? I don't know? The only reason they get a star is the gutters are improved, and they came back once to smooth out the shingles and clean up their mess. Overall though very frustrated that we probably needed a ventilation system put in, and we don't have one. Somehow we were made to feel punished for not installing a fan, which again, other pros said would not have been enough. If you're a roofing professional, give your customers the best please. Try better. And Ryan drink some coffee and take a communications class.

2x4 installed instead of header

Warning: Do not use Exterior Medics for any projects! We contacted Exterior Medics to replace our front door, screen door, pediment, header and pilasters. We signed a contract and gave them a deposit in December 2022. We were told our project would be completed in March 2023. I contacted EM in April 2023 to find out what happened. Unfortunately, the project manager assigned to the job quit and they forgot about our project. At this point I wanted to cancel and get my deposit back. The salesman reassured me everything would be ordered and the work would be done within a month. They finally scheduled the appointment in July 2023. When the team showed up, I was informed the pilasters were damaged and they would have to reorder them. I asked to inspect all the other parts, but I was told "no", I could inspect them after the installation. I should've known better. Unfortunately, EM ordered the wrong color trim and no header for my pediment. I was furious, it looked horrible! The PM and salesman came out to inspect and I was told it would be fixed. Fast forward, they fixed it by putting up 2 by 4 to fix the problem, this is not what we order and it looks terrible. We have missing pieces and no date for installation. Here we are in October 2023 and I am still waiting for them to fix and finish the job. The project manager has quit and I'm assigned a new one. EM came out again, unfortunately this time all the parts ordered were the incorrect size or color. I now have to go through the whole process of ordering and waiting months for the parts to come in. I believe EM is inexperienced in work when it comes to this type of project. I have reached out multiple times to the owners of the company, they don't return my calls and I have no date when the project will be completed. Do not use this company, they are awful.

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3 months ago

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Isabel F.

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2 months ago

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27 days ago

Totally ignored my online request for a gutter repair. Was considering a possible replacement for next spring.

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2 months ago

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2 years ago

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6 months ago

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9 months ago

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1 year ago

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4 years ago

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2 years ago

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5 years ago

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3 years ago

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2 years ago

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3 years ago

Received a new roof and I'm super happy with the service and results! Everyone was very professional and very helpful.

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2 years ago

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6 years ago

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11 years ago

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4 years ago

Extremely professional, reasonable, articulate! If you want it done right the first time, call Exterior Medics

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7 years ago

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4 years ago

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4 years ago

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9 years ago

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4 years ago

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9 years ago

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Review Highlights - Exterior Medics

“Contacted Exterior Medics - Ron Rodriguez and they were prompt, professional and provided excellent work.”

Mentioned in 5 reviews

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