I contacted them to resolve a (small, slow) leak in my roof after a different company failed to fix it despite making the recommended repairs. It turned out to be a different issue than what the previous company thought. The worker for Roofer 911 identified the problem and fixed it on one trip. read more

Called Roofers 911 about a leaky roof. Steve left a voicemail that his company didn't have anyone available, but recommend another company that we ended up using. Although I didn't use Roofer 911's services the fact they called knowing they weren't available and recommended a reputable company was a class act in my book and warranted a review. read more

I am so glad that we have selected this company to replace our roof. We started the process trying to fix a leak and they gave us a quote for fixing the problem. they also gave us a quotation for replacing the roof only after I asked for it. they did not pressure us into going one way vs. the other which was great... their work was complete and clean. I actually found myself taking mental notes about areas that I wanted to make sure they address only to find out that they dealt with it even without me mentioning it... the owner of the company showed up multiple times during the process to inspect the work and came over a day after to make sure that all is good. they cleaned up everything before they left and were extremely professional. if there is one thing that they could improve on, it would be communication around material delivery the day before the work... but that was not a big deal as it was not intrusive I highly recommend this company read more

I called Roofer 911 and spoke with Steve concerning a leak that was in my kitchen ceiling. He was able to stop by the next day and immediately told me what the issue was. At first I told him I just wanted him to patch the roof but I called back and decided I wanted the entire roof replaced. He called me back within the next two days with a quote and his crew started the following week. The job was completed on time and the work is exceptional. I also appreciated how the crew cleaned the area thoroughly before departing. I didn't find any stray nails laying around or on the ground. I actually found Roofer 911 through yelp and I encourage anyone to give them a call. I was impressed from the very first phone call. read more

Steve and his team did a great job. Estimate was on time and accurate / team was hard working and courteous

The process of replacing my aging roof was as painless as possible, thanks to Steve and his careful attention to detail. He took the time to inspect, determine the urgency, explain the process, and provide a timely estimate. A new roof is expensive, but the estimate was very competitive, and there was a choice of materials; I opted for the highest grade. The photos & estimate included an assessment of the gutters, which did not need any work. The new roof was completed quickly, within days of signing the contract. Pallets of shingles were delivered & lifted onto the roof the day prior to the scheduled replacement in order to make the work efficient. During the process, the crew worked from 0730 to 3 PM to complete a 3500 sf roof. The crew were organized, careful, and thorough-clearly well-trained. They had to replace one plywood sheet of under-roof (there had been a slow, chronic leak & the wood was soggy). Steve monitored the foreman throughout, and at the end of the day assured that every single bit of refuse was removed-- they even used magnets to find any stray nails! I had one question about a piece of soffit & Steve responded to it immediately. He's very knowledgeable, approachable, and organized. I highly, highly recommend this company to manage any roofing concerns. read more

This is the second property and second time I've hired Steven and his team for roof repair. Steven responds fast, schedules meeting to assess the damage, provides a quote the same day, & then schedules his roofers on on the job immediately. Could not ask for a better process or a more reliable job when it comes to home repair. I am also glad he worked with me during these current times by providing a cost effective repair. Thanks read more

We knew our roof was either in need of repairs or replacement, because we had some leaks over the years. We had previously worked with Steve and Roofer911 and had a great experience. He was very helpful in diagnosing the location and cause of a prior leak, patching it quickly at a very reasonable price. At a certain point, however, with an aging roof, the solution could only be replacement. Steve came out and clearly knows roofs. He gave us a variety of options for our budget and took extra care to come up with a plan for problem areas of past leaks. He even gave extra attention to problem areas of prior leaks and his keen eye identified a misaligned gutter, which they fixed on the spot. Even while the roof was being installed, he was on site, making recommendations to his team, like a leak detective at the scene of the crime! Steve and Juan are a great team. If you need it done right, with the highest quality materials, and at a VERY fair price, call these guys. I'm proud to call them neighbors and I'm a lifetime customer (although I probably won't be a customer again for a long time!) Job well done! read more

Steve was courteous, detailed and, most of all, responsive. I got a response immediately after requesting a quote from him here on Yelp within an hour. Sent him photos and details of the roof damage at my house. He came back with a firm and detailed quote and I could sign electronically and was able to get the work done the following day. Couldn't have gone any smoother and the roof was done just in time for another storm to come pass through that same afternoon. Wouldn't even bother looking around any further if it needed. Thanks again, Steve! read more

I needed gutters replaced on my house, and after comparing prices and reviews, I chose to go with Roofer 911. I couldn't be happier. Steve was quick to respond to my inquiries and gave me choices on the gutter guards. I decided on the rhino guards so that I don't have to climb 25 feet several times a year to clean them out. The turnaround was fast! Steve's crew had the gutters installed less than 24 hours after I signed the contract. The service was fast, professional, and stress free. read more

Steve from Roofer911 did an outstanding job diagnosing the leak in my roof. He very quickly zeroed in on the cause of the problem and performed the repair. This is the second time I have called on him and he has done a great job. I would highly recommend him for your roofing issues. read more

Believe the great reviews!!! Where do I start? After dealing with my horrible home owners insurance for almost a month, I had no choice but to come out of my own pocket for a new roof. My roof had begun to leak in multiple places. Steve came out to provide an estimate for ridge vent repair originally. I had multiple companies provide me an estimate on the repair but all said I needed a new roof. Steve was without a doubt the most professional and polite person to deal with. When he called me and also stated I needed a new roof it was easy to trust his recommendation. I received numerous estimates and Steve's was easily the best one. Within two days he had the supplies delivered and within three days I had a new roof. It was completed in only one day! Steve would update me throughout the day as I was at work. Steve made what was originally a nightmare situation into a pleasant and hassle free process. My family and I are so happy with Roofer 911 and Steve's service! Steve really takes the time to make sure you are 100% satisfied with the work. He truly cares about his customers. I'm so happy we have found a roofer we can trust. Thank you so much Steve and Roofer 911!!!! read more

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These guys are great! Professional and honest which is huge. Called them for a quote on a repair it was provided extremely fast, when we inquired as to if we needed a new roof we received honesty! Will hire when a repair is needed. read more

I used Roofer 911 to replace the roof of my home in 2019. The owner of the company (Steven Briesemeister) personally came out to my home to provide an estimate and explain in detail the work that would need to be conducted. I was very impressed with Steven and the time he took to go over the estimate with me. There was no pressure from him to secure the contract. He was very honest when talking about the work that needed to be completed and explaining why his company was the best company to conduct the work. His team did an Excellent job putting on the new roof. Their attention to detail was impressive. Steven made sure he was present during the installation, which helped ensure me that work was being done correctly. The roof looks Great and I have had no problems to note since installation. I would Highly recommend Roofer 911 for any roofing work that you may have. read more

Had a leak in my roof. Steve came down to do an assessment. He gave me price estimate soon after he left. Work was done the next day and guys were very professional. Steve called to check how everything was done. Over all the process was painless and very professional! read more

Roofing 911 did an amazing job fixing our roof. Steve came out and explained the whole process and wrote up a very detailed proposal. Since I live out of state, I need a reputable contractor with good communications to help me fix our home as soon as possible. Roofing 911 did so many things right, including the most important thing of all...COMMUNICATION! His company is definitely his baby. Steve, the owner, is a real professional and made us feel like we were his most important clients. He communicated status by phone and text throughout the entire process no matter what time of day it is. He was quick to respond to any inquiries, and always had a great attitude. When you call Roofing 911, you will directly get Steve on the phone versus other company. Other companies, the secretary would tell me the roofer will call be back within 24 hours or so. I don't know about you, but when I have an emergency, waiting by the phone for 10 minutes feels like a decade. If it wasn't an emergency, I wouldn't be calling you. Not only did Roofing 911 did a great job, but their price was very reasonable! Choosing any roofer other than Steve would have been an enormous mistake. This company's customer service is genuine. They take care of you without taking shortcuts because they sincerely want you to be happy with the work.. honestly, such a great family business to work with. Beyond a perfect experience, working with Steve and his company reshaped my expectations for what a contractor can be. Steve was an ideal communicator with all parties and accommodated everyone despite several changes in plan. Bottom line: Roofing 911 is a fantastic company to work with and you will be happy to choose them. read more

As part of the sales agreement for our last home we were required to have some repairs done on the roof. After another roofing company didn't show up at their scheduled time Steve took my call after hours on a Thursday and had the work I needed done early the next day. Needless to say it was a total life saver, we didn't have to delay the closing date and were able to get everything done as scheduled. Highly recommend Steve and his company. read more

I requested a quote from Roofer 911 for a new roof on a single family home. Steve responded back quickly and come out the next day to get measurements to begin preparing the quote. He was knowledgeable about the various roofing products and sent me a detailed quote a day later. I requested quotes from other roofing companies but decided to go with Roofer 911 based on Steve's ability to answer my questions and his assurances that the job would be done right. His team came out a week later, removed the old roof, installed the new one and cleaned up the job site as promised. I was impressed with the quality of the job overall and would definitely recommend Roofer 911 to others. read more

When you buy a home the last thing you want to deal with is a leaky roof. Unfortunately, with record-setting precipitation, I needed a new roof, and I needed it as quickly as possible! Like yourself, I scoured the Internet and asked friends for referrals. Thankfully, I found Roofer 911, which led me to Steve, who could not have been more professional or polite. From start to finish, Steve and his team were always available to answer my questions and did a great job! read more

We had a roof leak for the first time last Friday. My neighbor recommended Roofer 911 and Steve responded within 2hrs. Due to the heavy downpour and high winds, it was not safe to go on the roof. Steve used his thermal scanner to scan the entire house for water leak. While scanning the house, we discovered that the patio door was also leaking and water was coming in from the bottom of the door. Since we are not sure if the roof is still under warranty, Steve advised to check with our roof installer first. He explained that he fix our roof, the other roofer may void our warranty. We appreciate Steve's recommendation and we will contact him again as soon as we verify our warranty status. 5 stars for the quick response and providing free in-home estimate. read more

I recently had a negative experience with Roofer 911 and the "owner". I believe it was one of the most unpleasant experiences that I've ever had with a service provider. I cannot recommend Roofer 911. I hired a competent roofer and am completely happy with that company's work. Apparently, I'm not the only customer who has received poor service from Steve. You'll see in the owner's response that he's attributing someone else's name and information to this yelp review. That's based on nothing more than his own assumptions. If someone writes an objective review that disagrees with Steve, he attacks and bullies them on line, as evidenced by his response. You see Steve, there's nothing "false" about my stated experiences. It's a fact that I had a "negative experience." It's a fact that I cannot recommend your company. It's a fact that I hired a competent roofer, someone other than you. Those aren't "accusations," as you stated. Things would be different if Steve had responded like a competent business owner. He could have said, "I'm sorry that the service didn't meet your expectations or my company's standards. I'll work to correct the situation." Steve doesn't take that approach. Using attacks to defend a company's quality of service only serves to further tarnish the company. Bullying a customer over an objective review never serves to build business. There are many ways that ill will can cost a business sales. For example, the business could be black listed on the private forums and vendor lists in a community. That list could be shared with other communities and posted to their forums, expanding the black list. That certainly wouldn't be good for business and that's only one example of what could happen. When reading online reviews, beware of reviews for companies who compensate people to post glowing, 5 star reviews. Compensated reviews are not objective or trustworthy. read more

I've been on Yelp since 2008 and only written a handful of 1 star reviews. A company has to either be a health hazard, totally unprofessional or unethical for me to give 1 star. If I could give this company -10 stars I would and I don't say that lightly. We had an occasional minor drip into our attic during heavy rain storms (never through our ceiling, drywall or paint) and hired Roofer911 to come out and fix it before it got worse. We paid $1,425 for the repair. I was so happy that was one less thing to worry about. Little did I know what was ahead. That evening (the same day they worked on our roof) it rained and water leaked all night long into our HOUSE! We called Roofer911 immediately and left a frantic message. The next morning we called again and after stressing multiple times that this was an "emergency!!" they finally came out and laid a giant tarp over our roof, but only after 12 straight hours of rain had already dripped into our house and caused damage. They finally fixed their original shoddy work after the rains stopped. So far the fix has held, but I have zero confidence in the quality of work that they do after our horrible experience. The water that leaked into our house stained the ceiling in the foyer and made all the paint pucker and bubble up. Thank goodness I was up late and noticed it before bed or it would have overflowed and ruined the carpeting, too. We stayed up all night putting down towels and buckets and feeling sick with worry about how bad it would get. The next morning, after being up all night and taking the next day off work, we called the owner of Roofer911, Steve Briesemeister, and told him about the interior damage caused by whatever they did to our roof. He said it wasn't their responsibility and that the stain had already been there, which is completely untrue. I was incredulous! SERIOUSLY? Like it totally rained all night long into our house and I took photos and video of water dripping into our house the evening it happened documenting it and you're going to say that damage was already there?! Wow, this guy is a real piece of work. Hopefully our insurance will cover it. Roofer911 won't. You can decide for yourself when you see the photos I posted whether I fabricated this entire ordeal just for fun (and committed insurance fraud as well) just to get my front entryway repainted OR if this company is dishonest and will damage your house they were paid to fix and then refuse to take responsibility for the damage their bad repair job caused. Steve Briesemeister is the owner of Roofer911. I believe he is also the person who posted photos promoting his business on this Yelp listing (see: "Steven B." in pics). If you look at his profile he has only 1 review and it's trashing another business (Luna Flooring) and calling them out as a "scam." Highly ironic since on another messageboard he talked about suing a dissatisfied customer who spoke out against his company for "defamation" "slander" and "libel" (see: http://www.broadlandshoa.org/hoaforum/showthread.php?t=23187&page=5). But I'm not afraid of bullying. I'm going to write this review because people need to know if they deal with Roofer911 and the company does inferior work which results in damage to your house, they will not take responsibility for it. I wish I'd known. Please look at my photos. They were taken the evening of the "repair." I know sometimes repairs go wrong, but be professional and own it. If only they'd said "We are sorry, we will fix whatever damages to the interior of your house that were caused from the faulty work on your roof" I would have been extremely patient and forgiving, even after the stress of staying up all night and missing work and the hassle of going through the additional repairs that will now be required. Instead they had an attitude of total lack of responsibility. I've seen these shows like 20/20 and Dateline NBC and know companies like this exist, but I never thought I would be dealing with a situation like this where I needed something fixed but incurred damage instead. Incompetence is bad enough, but I have a special loathing for dishonesty and lack of ethics in business dealings. It's just not right. It's not right. To borrow a quote from the review "Steven B." wrote on Yelp about another company, "decide for yourself, if this is the company you would like to work in your home???" TL;DR Roofer911 didn't do a good job, caused damage to my home, won't pay to fix it. UPDATE: Just got the estimate to repair the room that leaked due to Roofer911's ineptitude and with new paint, insulation and drywall it will cost around $1,700. It's going to cost more to repair the damage that Roofer 911 did than the initial repair cost. PLEASE NOTE: Yelp removed my pics and said I could review using text only so here's a text link to pics of the damage: http://imgur.com/a/l4C0U#0 read more

Had a really good experience with Roofer911. Steve was prompt in returning a call and setting up a time the same morning to come out and take a look at the leak I had. Using his infrared moisture tool, he scanned the entire area to verify the leak and then if there were any other leaks. Went outside to look at the roof and spotted the problem. Sent over an estimate via email, signed the work auth via secure pdf, and scheduled his crew to fix the issue that day. It rained again yesterday and no more leaky roof! Price was reasonable and work was well done. Would call upon again. read more

Extremely fast, knowledgable and friendly. Came out on a holiday weekend thank goodness. Felt like we were in fantastic hands the entire time. Professional and efficient. Also really appreciated the well documented quote that listed all the work that needed to be completed as well as pictures to go along with it. read more

If I could rate them zero stars, I would. We utilized Roofer911 last summer for repairs, and subsequently water started leaking in the same spot as the original repairs. Ironically the water leak restarted a handful of days after their 6 month workmanship warranty expired. We contacted them to come back out. They said they'd come on a Thursday or Friday but never showed or never called. We followed up on a Monday to be told it 'slipped thru the cracks.' Despite it taking us calling/emailing several times before anyone showing up, we still wanted their assessment and planned on a 9am appointment the next day. At 7am Roofer911 showed up and what transpired was the poorest professionalism I've seen out of a company in this area. After waking us up 2 hours before our appointment, I ran down to answer the door to give my husband time to dress. Roofer911 commented that I seemed upset to which I relayed we thought our appointment was at 9 and my 3 kids were asleep plus I thought he was coming last Thursday/Friday. The Roofer911 guy then responded with "I can tell this won't go well." And he turned around and left slamming my front door in my face. If you want to be treated professionally and like your time matters, too, then I don't recommend Roofer911. Besides the disrespectful behavior, there's a lack of follow through and workmanship that doesn't last. read more

Thank you so much for being an honest and trustworthy business. We'd used Roofer911 a few years ago after paying another company to "fix" a leak caused by the derecho. He saved the day then, and again this year after a recent storm. We had rainwater dripping into our bathroom. Steven came out the very next day and from experience knew exactly what the issue was. Thank you Thank you THANK YOU! read more

Steve is a quality gentlemen and I will definitely be calling him for all issues minor to major. He demonstrates his knowledge within his profession very well, while being practical with the needs and wants of a consumer. I really appreciate everything and in a profession where I work with many different contractors, Steve and Roofer 911 is a rare gem! read more

I called because I had a leak in my roof that was causing problems in my interior ceilings. I filled out the online quote form, and in LESS THAN 60 seconds I had a call from Steve, the owner. He was able to come to look at the problem the same day, in fact, within just a few hours. Before I had time to drive back to work, there was quote for services, which I accepted. Work was done that same day, before I arrived home from work. Extremely professional owner and company. I highly recommend! read more

I noticed a leak on the ceiling of an older house we just bought in Annandale. I was so glad I found Roofer911! Steve was the only one who called us back. After coming out on Saturday morning he explained what we needed and had a team out here and they where done in under 2 hours. I never thought I would get it looked at so fast and repaired. It has been leaking for some time and if we need other work we will not look elsewhere. Thanks Steve! read more

Steve's crew did a good job. The work I needed was relatively simple, but finding a roofer after the July derecho was hard and the work was promptly done. I took off one star because we had some false starts in communicating timing, but once we were on the same page, the craftsmanship was good. read more

Steve was more than helpful with fixing my roof issue. He not only replied in a timely manner, but he knew exactly what the issue was and had the problem fixed in 24 hours. Steve and his crew are very polite and a pleasure to work with. Highly recommend Roofer 911. read more

After a disappointing word-of-mouth referral bailed on me last minute on a roof replacement, I started calling other contractors I researched on Yelp. Steve responded to my quote almost immediately and was genuinely a nice guy. I've heard nightmare stories with dealing with contractors, especially with customer service, but Steve was very responsive and ensured me his crew would do the job as scheduled and gave me a reasonable price. They came out as scheduled, finished on time and cleaned up after themselves, and I could not ask for more. Would recommend Roofer 911 to anyone in the area. read more

Roofer 911 fixed my Alexandria roof after the last storm caused some significant damage. They were able to give me a well-priced estimate from pictures I took with my IPhone from street level. As this is a rental and I live in California, Steve was able to keep my up to speed on the work being done via phone and sent me pictures of the work. I later used these pictures to get a full claim from my insurance after the fact. I would certainly rate them amongst the best contractors I have ever worked with! read more

Steve of Roofer911 was a pleasure to work with. Within 5 minutes of my webpage inquiry he had called me and scheduled a visit. He arrived on time and was very courteous and competent- a true professional. Once confirmed his crew arrived as arranged and tarped the entire front of my place including dormers. I've been working with my insurance company and look forward to seeing my new roof once complete in the near future. read more

We had a small roof leak, and Roofer911 was able to come out and investigate and repair the same day. Called a couple of other companies and Roofer911 was the only one able to do the work the same day. Steven was very responsive and professional throughout. Can't wait for the next heavy rain to watch nothing happen (i.e., no leaks!). read more

This guy is as crooked as a used car salesman. He talks a good intital game as the 1st review but you better hope you don't have any problems with thier work. if so, he will not honor his warranty. There are several other bad reviews of his company on yahoo. On callback for repairs, he would dodge my calls, not show up for scheduled appointment, and give lame excuses to justify not fixing his mistakes. The funny thing is his company is under 2 names. I accidentally called his other company looking for a roofer to fix his problem. Again, he was quick to return my call for he thought it was a new job. He even left a message on my machine stating that my problem is due to the shoddy work from the previous roofer. Very hilarious! I saved the message, sent it to him as he went on to tell me that I should rent vs own my house if I am worried about my roof. What a tool bag. It would have took him 10 minutes to fix his problem but wanted another $500 from me. No integrity....Stay away!!! read more

We called Steve for a roof replacement job a few weeks ago. He was as advertised by the other reviews on this site: kind, courteous, and super efficient! Furthermore, we got four estimates, and he came in as the lowest one. His crew was great, and we've been enjoying our new roof for several weeks now. Thanks Steve! read more

I wanted to give a high recommendation to Steven at Roofer911. Over the weekend, I tried to reach four recommended roofers who did not return my messages until Monday/Tuesday. Two of those callbacks had a 2 week wait. I saw the high reviews on Roofer911 and called Steven who called me back within an hour and had the work completed that day. I want to stress the professionalism and thoroughness of the work completed on my roof was top notch. I am exceptionally pleased and made the right decision in calling Roofer911. read more

Great work! This is the second house I've used Roofer911 and I couldn't be happier. Upon first contact, Steve was able to come out right away, diagnose the problem, provide an estimate, and complete the work within 24 hours. I especially like the follow-up and the use of technology to make the whole experience run much more smoothly! I highly recommend using Roofer911. read more

Steve was fantastic! Very professional, thorough, flexible, competitive and trustworthy. His obvious in person passion for the job really made us feel comfortable going with him to replace our roof. The finished product proved it. We have recommend Roofer 911 to friends already. read more