While the pulled pork was good, brunswick stew was very good and banana pudding was awesome, the service was poor from the start.
Having never visited the restaurant before, we eventually walked to the counter with the register where no one approached us. Young girl behind us at a table writing in a folder, young man wandering around rather aimlessly, young girl pulling pork at the entrance counter.
Eventually pork puller asks us what we want and we order. A minute later she tells us jokingly, "I don't remember the sides, he'll get those." A minor thing that I didn't really pay attention to until later. Folder girls gets up and accepts payment; I let her know we'll be making another order later for carry out.
We eventually get our food, rather quickly, which is nice. Thumbs up. Food was very good, especially the brunswick stew and eventually banana pudding which my daughter ordered after she finished her meal. She, however, waited at the counter for a couple minutes until another customer pointed out they had a customer waiting at the counter.
We finish, are very pleased with the food, daughter is celebrating the banana pudding dessert and we approach the same counter to order some carry out for my wife and son, waiting for us to get back from sports practice and looking forward to the food.
We wait, and wait for a few minutes standing in front of the counter clearly awaiting service... finally I get the attention of the girl constantly focused on her folder and ask her to take our carry out order. At the same time, several customers walk in. She immediately tells us we need to get in line. I let her know I've been waiting in line and would like to place the carry out order. She flags the pulled pork girl for some reason, who says "yes, they've been waiting" and appears to be assigned to take our order. In a weird twilight zone moment as she begins to write it down, she stops me in the middle of the order and looks up to tell me we again need to wait in line.
Or not... as I turn to walk out, I let her know that I don't intend to wait, that I had been waiting and they clearly failed to see that money was waiting for them on the other side of the counter.
My family owns restaurants where I have worked and I think my father, uncles and aunt would kill me if they watched me ignore $s and customers on the other side of the counter. While I understand Tuesday is not the most busy time for a business and thus a justifiable owner rest day, I'd strongly suggest owner presence and some training on how to properly address your customer base. Until then, less business I'm sure from individuals who care about more than just the food.
All in all, food great, service poor... won't be back... too many great food / great service bbq locations in the area to pay attention to this one for a 2nd try. Sad to me since there's potential here. I'm writing this hopefully to attract the owners' attention, since I don't mean ill will or to detract from the business, but rather wish them success if they get this easily adjusted part of the business adjusted. Best wishes on improvement... really! read more