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    REI

    3.6 (88 reviews)
    Closed 10:00 am - 7:00 pm

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    Erick W.

    This is a fantastic store to pick up outdoors supplies and clothing - even if you're a city dweller, non outdoorsman or an experienced trapser around the world through mountainous terrain and other outdoor surroundings. We are owners and have been shipping here for just over a decade. This is our preference for where we purchase our bikes and they have a super bike shop here as well as maintain bikes too!

    exped sleeping mat demo. trying it out before buying it
    Adam L.

    I cannot say enough great things about my recent experience at REI Plano. As someone new to backpacking, I walked in feeling a bit overwhelmed by the sheer number of options and the level of expertise required to make informed decisions about gear. I knew I needed a sleeping mat that was comfortable, lightweight, and suitable for backpacking trips, but I wasn't sure where to start. That's when Caleb stepped in and completely changed my shopping experience. From the moment Caleb approached me, I could tell he was genuinely passionate about outdoor gear and helping customers find what works best for them. He didn't just ask me what I was looking for--he took the time to ask about my backpacking plans, the type of terrain I'd be on, and what kind of sleeper I was (side, back, etc.). His thoughtful approach immediately put me at ease. What stood out most was Caleb's depth of knowledge. He explained the different types of sleeping mats REI carries, highlighting the pros and cons of foam, self-inflating, and inflatable mats. He broke down technical details like R-value (which I had no idea was so important for insulation) and how it affects warmth on colder nights. It was clear that he wasn't just trying to sell me something; he was educating me so I could make the best decision for my needs. Caleb also went the extra mile by showing me how to properly set up and deflate the mats, which I really appreciated since I'd never used an inflatable mat before. He even pulled out a few mats and let me test them right there in the store! Lying down on the different options while Caleb pointed out their unique features made all the difference in helping me choose the perfect one. I ended up selecting a mat that met all of my criteria: lightweight for backpacking, compact for easy packing, and insulated enough to handle cooler nights in the backcountry. I couldn't be happier with my choice, and I wouldn't have been able to make such an informed decision without Caleb's help. But Caleb's exceptional service didn't stop there. He also recommended a few accessories that I hadn't considered, like a repair kit for the mat in case of punctures and a small pump sack to make inflating it easier. His recommendations were thoughtful and practical, not pushy or sales-driven, which I really appreciated. The store itself is also worth mentioning. The Plano REI is incredibly well-organized and stocked with a wide variety of high-quality outdoor gear. It's clear that REI takes pride in maintaining a clean and inviting environment, and the staff's expertise and friendliness set this location apart. Thanks to Caleb's guidance, I left feeling confident and excited about my upcoming backpacking trip. It's rare to find customer service this outstanding, and Caleb truly went above and beyond to ensure I had a positive experience. I'll definitely be returning to REI Plano for any future gear needs, and I hope Caleb is there to help me again! If you're looking for outdoor gear or just need expert advice from someone who genuinely cares about your adventure, I highly recommend stopping by REI Plano. Be sure to ask for Caleb--he's an absolute rock star and a shining example of what customer service should be! Another thing to note that i'm happy about is the Value that the co-op program provides. It's actually amazing and you can return anything for a full year if you don't like it. That blows my mind and this is the main reason i'll buy all my gear from here versus other department stores.

    Trinh H.

    I've been to REI twice now and have experienced such excellent customer service! The staff are always so approachable and kind, they're ready to answer all of your questions and definitely know what they're talking about. What I also appreciate is that if they don't know, they won't lie to you and they won't try to upsell you. They'll likely go ask someone else for help, or point you to the right resources. A kind gentlemen helped me fit into multiple types of shoes so I could get an idea of what type of hiking boot would best fit my hiking lifestyle - it was a great experience and you can definitely count on the staff to point you in the right direction. We had some questions with our account also and the woman behind the customer service counter was able to answer them promptly and thoroughly.

    Guy H.

    It's dangerous to come in this place because they have everything you need for an outdoor adventure. Cameron helped me out with the right fit for some great boots to flatten the trails on my upcoming adventure.

    My walking stick.
    Karen J.

    I had to purchase a walking stick. I am not a hiker. Hiking is walking from my car to the check in counter at a Hilton. The gentleman in the department was very helpful. Sorry I didn't get his name. He took the time to explain how it worked and even fitted it for my height. On check out I met Nicole. She too was sweet. Took the time to explain the history of the store. I'd shop here again and I am not a hiker.

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    Review Highlights - REI

    A great help to me so I can transition from car camping to backpacking.

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    Bike Mart - Richardson

    Bike Mart - Richardson

    4.1(242 reviews)
    3.9 miNorth Dallas
    $$

    I flew into Dallas with my bicycle to continue training for an upcoming race. After reassembling…read moreit, I needed some brake adjustments and stopped by Bike Mart Richardson near closing time. Despite the late hour, they welcomed me in and provided exceptional service. I came in expecting just a brake adjustment, but they went above and beyond--tuning my derailleurs better than they've ever been. The bike ran like new when they finished. They even took the time to recommend some great local training routes, which was incredibly helpful since I'm not from the area. The combination of their technical expertise, willingness to help at the end of their day, and genuine friendliness made this a memorable experience. If you're in the Richardson area and need bike service, I highly recommend Bike Mart Richardson. They turned what could have been a training setback into a seamless experience. Thank you to the team for taking such great care of me and my bike!

    So pulled an old Serotta down, cleaned it up, serviced and took it out front for a ride around the…read moreblock. The rear derailleur cable was however frozen up. Drove the 30 min. to RBM Richardson. Explained I just need the one cable replaced and said I'll just go look around. Dude says "oh no, it will be at least 2 wks". I said you must have misunderstood, I just want a shifter cable replaced and not having just fallen off a turnip wagon I know that's a 10 minute job. In any case, that's not happening, so after 20 years and several bike purchases, I'm now a Trek shop in Allen customer. The only thing RBM has that I can't get online is bike service and repairs. You'd think they'd be making an effort not to eff that up too.

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    Sun & Ski Sports - BOGO 50% off tees, tanks, shorts, socks & hats. Shop activewear, basics & everyday apparel. In-store only.

    Sun & Ski Sports

    3.8(37 reviews)
    5.2 mi
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    I recently had my vintage Schwinn WorldSport completely overhauled at Sun & Ski Sports. Although I…read morewasn't available for the initial drop-off, Blake was incredibly helpful, insightful, and knowledgeable about this specific vintage model. When the work was finished, I finally had the chance to see the final product and meet Blake in person. The results definitely exceeded my expectations; the bike rides exactly as I imagine it would have coming straight out of the factory. They were also able to source parts and offered recommendations for modifications in the future. Furthermore, the pricing for the labor beat every other bike shop in the area. I would highly recommend Sun & Ski Sports to anyone in need of high-quality bike maintenance or repairs.

    The guys at this Sun and Ski location in Frisco, Tx. were absolutely fantastic!!! I'm serious! From…read morethe manager and salesperson to the guys in the bike shop. They made sure that I was happy, had what I wanted, what fit my budget my capabilities and my needs. I LOVE my new bike, and I love the customer service and overall treatment that I received. Special thanks to Wes, Duwanna and Chris. And an extra, extra special thanks to Blake, who took me outside and let me video him as he prepped my bike to travel on my truck. Thanks guys, well done. I highly recommend.

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    REI - outdoorgear - Updated August 2026

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