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    REI

    3.6 (88 reviews)
    Open • 10:00 am - 9:00 pm

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    exped sleeping mat demo. trying it out before buying it
    Adam L.

    I cannot say enough great things about my recent experience at REI Plano. As someone new to backpacking, I walked in feeling a bit overwhelmed by the sheer number of options and the level of expertise required to make informed decisions about gear. I knew I needed a sleeping mat that was comfortable, lightweight, and suitable for backpacking trips, but I wasn't sure where to start. That's when Caleb stepped in and completely changed my shopping experience. From the moment Caleb approached me, I could tell he was genuinely passionate about outdoor gear and helping customers find what works best for them. He didn't just ask me what I was looking for--he took the time to ask about my backpacking plans, the type of terrain I'd be on, and what kind of sleeper I was (side, back, etc.). His thoughtful approach immediately put me at ease. What stood out most was Caleb's depth of knowledge. He explained the different types of sleeping mats REI carries, highlighting the pros and cons of foam, self-inflating, and inflatable mats. He broke down technical details like R-value (which I had no idea was so important for insulation) and how it affects warmth on colder nights. It was clear that he wasn't just trying to sell me something; he was educating me so I could make the best decision for my needs. Caleb also went the extra mile by showing me how to properly set up and deflate the mats, which I really appreciated since I'd never used an inflatable mat before. He even pulled out a few mats and let me test them right there in the store! Lying down on the different options while Caleb pointed out their unique features made all the difference in helping me choose the perfect one. I ended up selecting a mat that met all of my criteria: lightweight for backpacking, compact for easy packing, and insulated enough to handle cooler nights in the backcountry. I couldn't be happier with my choice, and I wouldn't have been able to make such an informed decision without Caleb's help. But Caleb's exceptional service didn't stop there. He also recommended a few accessories that I hadn't considered, like a repair kit for the mat in case of punctures and a small pump sack to make inflating it easier. His recommendations were thoughtful and practical, not pushy or sales-driven, which I really appreciated. The store itself is also worth mentioning. The Plano REI is incredibly well-organized and stocked with a wide variety of high-quality outdoor gear. It's clear that REI takes pride in maintaining a clean and inviting environment, and the staff's expertise and friendliness set this location apart. Thanks to Caleb's guidance, I left feeling confident and excited about my upcoming backpacking trip. It's rare to find customer service this outstanding, and Caleb truly went above and beyond to ensure I had a positive experience. I'll definitely be returning to REI Plano for any future gear needs, and I hope Caleb is there to help me again! If you're looking for outdoor gear or just need expert advice from someone who genuinely cares about your adventure, I highly recommend stopping by REI Plano. Be sure to ask for Caleb--he's an absolute rock star and a shining example of what customer service should be! Another thing to note that i'm happy about is the Value that the co-op program provides. It's actually amazing and you can return anything for a full year if you don't like it. That blows my mind and this is the main reason i'll buy all my gear from here versus other department stores.

    Trinh H.

    I've been to REI twice now and have experienced such excellent customer service! The staff are always so approachable and kind, they're ready to answer all of your questions and definitely know what they're talking about. What I also appreciate is that if they don't know, they won't lie to you and they won't try to upsell you. They'll likely go ask someone else for help, or point you to the right resources. A kind gentlemen helped me fit into multiple types of shoes so I could get an idea of what type of hiking boot would best fit my hiking lifestyle - it was a great experience and you can definitely count on the staff to point you in the right direction. We had some questions with our account also and the woman behind the customer service counter was able to answer them promptly and thoroughly.

    Guy H.

    It's dangerous to come in this place because they have everything you need for an outdoor adventure. Cameron helped me out with the right fit for some great boots to flatten the trails on my upcoming adventure.

    My walking stick.
    Karen J.

    I had to purchase a walking stick. I am not a hiker. Hiking is walking from my car to the check in counter at a Hilton. The gentleman in the department was very helpful. Sorry I didn't get his name. He took the time to explain how it worked and even fitted it for my height. On check out I met Nicole. She too was sweet. Took the time to explain the history of the store. I'd shop here again and I am not a hiker.

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    Review Highlights - REI

    “A great help to me so I can transition from car camping to backpacking.”

    Mentioned in 3 reviews

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    Academy Sports + Outdoors

    Academy Sports + Outdoors

    3.2(49 reviews)
    2.6 mi
    •$$

    I'll admit it, I've probably spent way too any visits to Academy just following my significant…read moreother around while he gets his hunting or fishing license, ammo, or whatever Magellan shirt he wants. Lately he brings me along for his weekend BBQ hobby too, different woods, pellets, seasonings yeah all the things. But on our recent visit, we walked in and there was a sign that said ADDITIONAL 70% OFF CLEARANCE! Music. To. My. Bargain Hunter Ears. There were racks and racks of stuff, and I found the cutest workout gear, athleisure pieces, slides and more. The prices were so deeply discounted that I ended up calling a few friends with teenage kids and telling them they needed to get over there for some last-minute school clothes shopping. they showed me their hauls later that day and they cleaned up! so I take back all the things I've grumble about in my head during past visits. Turns out, I just hadn't been to the other side of the store! They have so many cute shoes, clothes, workout pieces and other fines. anyway, this trip was actually fun. If you haven't checked out the whole store lately go take a look. You might be surprised at what you find.

    We came to this Academy to purchase a canopy to have a little shade in the Texas sun. While I…read moregenerally like Academy, they are pretty much serve yourself in the customer service department. That's alright by me though because I generally like to not be bothered by salespeople and be left alone to make my own decisions. If you require boutique like service, this is not your place. Value-wise, Academy Sports and Outdoors generally has pretty good quality for pretty decent prices.

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    Academy Sports + Outdoors
    Academy Sports + Outdoors
    Academy Sports + Outdoors

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    Play It Again Sports - Photo taken from playitagainsports.com

    Play It Again Sports

    3.2(30 reviews)
    0.4 mi
    •$

    Great used gear, great service, and great skate sharpening!…read more I've been coming here regularly since I first started playing hockey last year. At the time I was just trying it out and wanted to get some cheap but serviceable used gear until I knew if I was going to stick with it. I was also a little nervous because I was an adult woman getting into a largely-male sport, and I know from experience with other traditionally male hobbies that that's not always the most friendly environment to go into. But these guys put all my worries to rest! (Side note, I did stick with it and now hockey is a huge and wonderful part of my life. The Dallas adult hockey community is fantastic and welcoming, so if you have ever considered it, definitely try it out! And get your starter gear from Play It Again, they're great!) They were very helpful, spent a lot of time with me finding gear my size (which was more difficult than I anticipated, since as a short woman it turns out I ride the line between juniors and seniors sizing), and gave me a lot of really useful advice about fit and style preferences. For under $100, I left with a full set of gear except a helmet, as I had to go elsewhere for that (the brand of new helmets they carry didn't have a size that fit me comfortably, sadly). I returned several times over the next few weeks as I figured out what worked for me and didn't and they were always great about helping me try different options and returning and exchanging gear with no hassle. And the gear selection they have is honestly great! In the last year I've upgraded most pieces to new ones bought elsewhere, but I still use the same shin guards and pants I got from them in the beginning--and the pants are because they are such a great pair that I can't buy a new pair that is better without spending $200. The MSRP for them new is $160....and I got them for I think $30-40! And they were in great condition apart from some messed up zippers--an easy fix! They also do great sharpening here. I get mine sharpened on a regular basis by them, and while you wouldn't think a used sports equipment store would beat out the two major hockey gear stores in the area, they definitely do. Have never had a bad sharpen from these guys, the only better you can get in the area is up in Farmers Branch. They also have a sharpening punch card, which is nice. Definitely recommend these guys!

    Josh was so amazing and helpful, he helped us find the right bat and even got it rewrapped for us…read more We found everything we needed for baseball and football season at a fraction of the cost at academy!

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    Play It Again Sports - Come see our new location at the corner of Park and Preston right next to Market Street!

    Come see our new location at the corner of Park and Preston right next to Market Street!

    Play It Again Sports - Inside

    Inside

    Play It Again Sports - Inside

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    Inside

    REI - outdoorgear - Updated October 2026

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