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    REI

    3.5 (85 reviews)
    Closed 10:00 am - 9:00 pm
    Updated 3 weeks ago

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    exped sleeping mat demo. trying it out before buying it
    Adam L.

    I cannot say enough great things about my recent experience at REI Plano. As someone new to backpacking, I walked in feeling a bit overwhelmed by the sheer number of options and the level of expertise required to make informed decisions about gear. I knew I needed a sleeping mat that was comfortable, lightweight, and suitable for backpacking trips, but I wasn't sure where to start. That's when Caleb stepped in and completely changed my shopping experience. From the moment Caleb approached me, I could tell he was genuinely passionate about outdoor gear and helping customers find what works best for them. He didn't just ask me what I was looking for--he took the time to ask about my backpacking plans, the type of terrain I'd be on, and what kind of sleeper I was (side, back, etc.). His thoughtful approach immediately put me at ease. What stood out most was Caleb's depth of knowledge. He explained the different types of sleeping mats REI carries, highlighting the pros and cons of foam, self-inflating, and inflatable mats. He broke down technical details like R-value (which I had no idea was so important for insulation) and how it affects warmth on colder nights. It was clear that he wasn't just trying to sell me something; he was educating me so I could make the best decision for my needs. Caleb also went the extra mile by showing me how to properly set up and deflate the mats, which I really appreciated since I'd never used an inflatable mat before. He even pulled out a few mats and let me test them right there in the store! Lying down on the different options while Caleb pointed out their unique features made all the difference in helping me choose the perfect one. I ended up selecting a mat that met all of my criteria: lightweight for backpacking, compact for easy packing, and insulated enough to handle cooler nights in the backcountry. I couldn't be happier with my choice, and I wouldn't have been able to make such an informed decision without Caleb's help. But Caleb's exceptional service didn't stop there. He also recommended a few accessories that I hadn't considered, like a repair kit for the mat in case of punctures and a small pump sack to make inflating it easier. His recommendations were thoughtful and practical, not pushy or sales-driven, which I really appreciated. The store itself is also worth mentioning. The Plano REI is incredibly well-organized and stocked with a wide variety of high-quality outdoor gear. It's clear that REI takes pride in maintaining a clean and inviting environment, and the staff's expertise and friendliness set this location apart. Thanks to Caleb's guidance, I left feeling confident and excited about my upcoming backpacking trip. It's rare to find customer service this outstanding, and Caleb truly went above and beyond to ensure I had a positive experience. I'll definitely be returning to REI Plano for any future gear needs, and I hope Caleb is there to help me again! If you're looking for outdoor gear or just need expert advice from someone who genuinely cares about your adventure, I highly recommend stopping by REI Plano. Be sure to ask for Caleb--he's an absolute rock star and a shining example of what customer service should be! Another thing to note that i'm happy about is the Value that the co-op program provides. It's actually amazing and you can return anything for a full year if you don't like it. That blows my mind and this is the main reason i'll buy all my gear from here versus other department stores.

    Trinh H.

    I've been to REI twice now and have experienced such excellent customer service! The staff are always so approachable and kind, they're ready to answer all of your questions and definitely know what they're talking about. What I also appreciate is that if they don't know, they won't lie to you and they won't try to upsell you. They'll likely go ask someone else for help, or point you to the right resources. A kind gentlemen helped me fit into multiple types of shoes so I could get an idea of what type of hiking boot would best fit my hiking lifestyle - it was a great experience and you can definitely count on the staff to point you in the right direction. We had some questions with our account also and the woman behind the customer service counter was able to answer them promptly and thoroughly.

    Guy H.

    It's dangerous to come in this place because they have everything you need for an outdoor adventure. Cameron helped me out with the right fit for some great boots to flatten the trails on my upcoming adventure.

    My walking stick.
    Karen J.

    I had to purchase a walking stick. I am not a hiker. Hiking is walking from my car to the check in counter at a Hilton. The gentleman in the department was very helpful. Sorry I didn't get his name. He took the time to explain how it worked and even fitted it for my height. On check out I met Nicole. She too was sweet. Took the time to explain the history of the store. I'd shop here again and I am not a hiker.

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    2 years ago

    Best deals for Black Friday, this is my favorite location I've been to. Line took a while, but employees were efficient

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    4 years ago

    REI has everything you need for our next camping trip or outdoor activity. This is a fun place to shop!

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    Review Highlights - REI

    A great help to me so I can transition from car camping to backpacking.

    Mentioned in 3 reviews

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    Scheels

    Scheels

    (230 reviews)

    This isn't a store. It's a whole attraction in itself!…read more Walking into the Scheels at Grandscape felt less like "running errands" and more like entering a Texas-sized amusement park that also sells everything you could ever need. This place is huge--two floors of sporting goods wonderland with a giant fish tank arch on the first floor! There are tons of Texas and Dallas Cowboys-themed photo ops, a literal Ferris wheel inside the store, and a massive café with food options, beef jerky bar, and tons of fudge and candied nuts. Bonus points for the staff--everyone I came across was genuinely kind, helpful, and seemed genuinely happy to be there :)

    Whoever runs this store needs to find whoever is the midnight shift leader at the local Long John…read moreSilvers and hire them to run the gun department because, good God, that would be a massive improvement. After waiting for 20 minutes with my drivers license, credit card and social security card visibly in my hand I had a lady cut me off in line. Man behind the counter sees it, I let it slide...and then when she's done the cashier takes another guy who had been there 30 seconds. Now I am pissed, but also fascinated at the incompetence I am witnessing. Out of boredom and curiosity I wait for the bald dilbert at the other cashier station to finally finish checking someone out, after 25 minutes, so I step forward. 3-4 minutes go by and he doesn't acknowledge my presence. Then he calls out the name of someone without even looking at me and proceeds to get into a lengthy conversation and I am back at square 1. 30 minutes, made it to the front, no acknowledgment of my existence. All of you people are not qualified to take change at a toll road. The savings on the firearms does not make up for the nonexistent customer service and lack of common sense that is hovering over this entire department. All of you suck at life.

    REI - outdoorgear - Updated May 2026

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