I know this is a chain store but REI customer service on the phone and staff in the store is A+ everytime. The many products that we've purchased have been of high quality. Mostly hiking and camping gear. This has been our go to outdoor brand for many years. read more

I'm unbelievably disappointed to hear how they may have discriminated against a group of disabled adults that were on a community outing. Day programs for adults with disabilities mandate community outings every day. These people are our peers and live in our community and have every right to exist in public spaces along with us. REI asked them to leave because they said they were hindering the business recently. This wasn't a heard of funeral children. These were adults with disabilities exercising their right to live in a community and be in public. They weren't doing anything wrong. Do better. Our community is counting on you for at the very least an apology. read more

The hubby and I went to REI to get some nice swimming shoes, and we were so impressed with the experience. This store has just about every camping and hiking item you could need. I've never been in a store with so many genuinely kind and helpful employees. Everyone seemed happy to assist and took the time to educate us on what we needed. We were able to browse comfortably without feeling hovered over, but help was always available when we needed it. It made for such a pleasant and stress-free shopping trip! read more

This is a fantastic store to pick up outdoors supplies and clothing - even if you're a city dweller, non outdoorsman or an experienced trapser around the world through mountainous terrain and other outdoor surroundings. We are owners and have been shipping here for just over a decade. This is our preference for where we purchase our bikes and they have a super bike shop here as well as maintain bikes too! read more

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Went here last year before our big trip to Yellowstone National Park and they had a huge selection of hiking packs and other gear that we needed. I also really appreciated how patient and helpful the people working in the shoes area were. They were very kind and willing to work with my daughter who has always struggled to find comfortable shoes and they let her try on so many different pairs until she found the ones she felt confident in. Great location that's larger than others I've seen, so it also has a great selection! read more

I love looking around REI. They have some of the coolest gear for outdoor activities and their staff is vey well trained.

It's so easy to go overboard at REI. They seem to have just the right everything when it comes to outdoor activities. All the best brands, Arcteryx, Patagonia, The North Face, and the list goes on. Anything you need to plan your outdoor adventure is here. There's an excellent array of clothing, gear and provisions. All the brands I'm interested in are here and it just makes it like a one-stop shop for all things outdoor. Being in retail myself, I cannot express enough how well-trained and passionate the team is at this location. They give comprehensive product knowledge and are true outdoor enthusiasts themselves. They were so helpful in giving us recommendations for the proper gear for a trip to Patagonia over multiple shopping trips. I think we got the best possible service and matched up with exactly what we needed for our hiking trip. Many kudos to this REI. We'll definitely be back soon! read more

I guess if you want to shop at a shitbox company that discriminates against kind, well behaved adults with developmental disabilities, this is the place for you! A small group of these adults went in the Plano REI this week to do a little shopping. You think the company would be happy to have them in since the store was completely empty, but instead they were asked to leave because they were "hindering business and the success of the store and the store has a bottom line to meet". Basically, they were treated no better than animals. Like some kind of second class citizens. How DARE REI. They have had every opportunity to make this right and they have ignored phone calls and avoided all questions like the cowards that they are. I will never step foot in this place again and I hope anyone that cares about our special needs community follow suit. read more

NO I do NOT want your membership! I stopped coming here for almost a year. They have good overpriced products. They lied to my wife who bought their membership. She always fall for the gimmicks. They told her with membership you can always return and get full price refund. So when they declined her refund she blew a fuse. I told her live and learn. I even told the employees I do not believe that I can return shoes after wearing them 8-9 months. They said it is true. It is not true my wife found out the hard way. Lies just to scam you for a membership. read more

I cannot say enough great things about my recent experience at REI Plano. As someone new to backpacking, I walked in feeling a bit overwhelmed by the sheer number of options and the level of expertise required to make informed decisions about gear. I knew I needed a sleeping mat that was comfortable, lightweight, and suitable for backpacking trips, but I wasn't sure where to start. That's when Caleb stepped in and completely changed my shopping experience. From the moment Caleb approached me, I could tell he was genuinely passionate about outdoor gear and helping customers find what works best for them. He didn't just ask me what I was looking for--he took the time to ask about my backpacking plans, the type of terrain I'd be on, and what kind of sleeper I was (side, back, etc.). His thoughtful approach immediately put me at ease. What stood out most was Caleb's depth of knowledge. He explained the different types of sleeping mats REI carries, highlighting the pros and cons of foam, self-inflating, and inflatable mats. He broke down technical details like R-value (which I had no idea was so important for insulation) and how it affects warmth on colder nights. It was clear that he wasn't just trying to sell me something; he was educating me so I could make the best decision for my needs. Caleb also went the extra mile by showing me how to properly set up and deflate the mats, which I really appreciated since I'd never used an inflatable mat before. He even pulled out a few mats and let me test them right there in the store! Lying down on the different options while Caleb pointed out their unique features made all the difference in helping me choose the perfect one. I ended up selecting a mat that met all of my criteria: lightweight for backpacking, compact for easy packing, and insulated enough to handle cooler nights in the backcountry. I couldn't be happier with my choice, and I wouldn't have been able to make such an informed decision without Caleb's help. But Caleb's exceptional service didn't stop there. He also recommended a few accessories that I hadn't considered, like a repair kit for the mat in case of punctures and a small pump sack to make inflating it easier. His recommendations were thoughtful and practical, not pushy or sales-driven, which I really appreciated. The store itself is also worth mentioning. The Plano REI is incredibly well-organized and stocked with a wide variety of high-quality outdoor gear. It's clear that REI takes pride in maintaining a clean and inviting environment, and the staff's expertise and friendliness set this location apart. Thanks to Caleb's guidance, I left feeling confident and excited about my upcoming backpacking trip. It's rare to find customer service this outstanding, and Caleb truly went above and beyond to ensure I had a positive experience. I'll definitely be returning to REI Plano for any future gear needs, and I hope Caleb is there to help me again! If you're looking for outdoor gear or just need expert advice from someone who genuinely cares about your adventure, I highly recommend stopping by REI Plano. Be sure to ask for Caleb--he's an absolute rock star and a shining example of what customer service should be! Another thing to note that i'm happy about is the Value that the co-op program provides. It's actually amazing and you can return anything for a full year if you don't like it. That blows my mind and this is the main reason i'll buy all my gear from here versus other department stores. read more

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I am a bigger guy, and was hesitant to buy a new pack. So went to the Plano store and received help finding a good fit and how to adjust it. Have been back many times since then for dog stuff, clothes, jackets, and tried on some shoes. Great service every time. Will keep going back. read more

the cashier was rude and lied. When I checked out, he kept trying to force me to sign up for membership. When I had enough and told him to stop, he called his manager and told him that I was rude and threatening him. WTH?! I was in a hurry and had no time to complain to the manager so I just paid and left. Later on I called the REI customer service and he (first name is Will) told me the manager will contact me. Haven heard anything yet! read more

I've been to REI twice now and have experienced such excellent customer service! The staff are always so approachable and kind, they're ready to answer all of your questions and definitely know what they're talking about. What I also appreciate is that if they don't know, they won't lie to you and they won't try to upsell you. They'll likely go ask someone else for help, or point you to the right resources. A kind gentlemen helped me fit into multiple types of shoes so I could get an idea of what type of hiking boot would best fit my hiking lifestyle - it was a great experience and you can definitely count on the staff to point you in the right direction. We had some questions with our account also and the woman behind the customer service counter was able to answer them promptly and thoroughly. read more

REI - Outdoor Gear Near Me - Plano, Texas

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I get some of the best customer service from this REI, the associates are always so friendly and helpful. Their customer service makes it my favorite REIs. They also have a pretty good selection in the Resupply. Only thing this REI is missing is being able to rent camping gear like tents. read more

I had been going there for outerwear and footwear for years. They have a good selection of some high end brands. But, so do many other retailers. Most of their shirts, jackets and socks seem over priced to me, but they also have a discounted house brand available. I had left because the staff hassles me to get on their frequent buyer plan every time I'm there. It's a high pressure sales pitch (similar to facing a car salesman); they won't take no for an answer, and the more you say no, the ruder they get. The staff must get bonuses getting people to agree to those things. There's some marketing wizard at the head office who's found out how to brainwash people: "You'll save money!". "You'll get points!". "You're part of a club!". " You'll get return privileges for a year!". (None of that matters to me if I can find similar things at Target at a lower cost, or if I could do without the things altogether). To top it all off, they had tricked me into buying shoes that were a half size too big. Why are they always out of so many of them? I can order from places that have much better selection that deliver to my door. I read those frequent buyer programs are really there to try and increase same store sales (a key metric in the business), and keep customers from changing to competitors. I'm going to be buying Amazon from now on. I know what my sizes are now, and can order all the same things with full return privileges without ever getting a high pressure sales pitch. read more

It's dangerous to come in this place because they have everything you need for an outdoor adventure. Cameron helped me out with the right fit for some great boots to flatten the trails on my upcoming adventure. read more

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I had to purchase a walking stick. I am not a hiker. Hiking is walking from my car to the check in counter at a Hilton. The gentleman in the department was very helpful. Sorry I didn't get his name. He took the time to explain how it worked and even fitted it for my height. On check out I met Nicole. She too was sweet. Took the time to explain the history of the store. I'd shop here again and I am not a hiker. read more

REI - My walking stick. - Outdoor Gear Near Me - Plano, Texas

I never thought I'd go to REI because I'm not backpacking across America. HOWEVER, I stand corrected because there are so many great and practical things here for the average indoorsy person, too! They had a great shoe selection and a lot of cute Patagonia clothes. This is the place to go if you need to buy a gift for a guy. HANDS DOWN! An employee sat in the front and made sure there weren't too many people in the store. There was a sign that asked for every customer to use hand sanitizer before entering the store. read more

Such friendly service here! All of the associates are always so helpful and go the extra mile to ensure you have everything you need for your adventure! read more

REI - A few TX state parks - Outdoor Gear Near Me - Plano, Texas

They did what two other bikes shops did. They did a proper tune up and cleaned everything like new. I am very happy my gears work appropriately now. read more

Best deals for Black Friday, this is my favorite location I've been to. Line took a while, but employees were efficient

REI has everything you need for our next camping trip or outdoor activity. This is a fun place to shop!

I love this store. There is always something to find here. The staff is very knowledgeable about the products and services and are friendly and helpful, no matter your level of experience or expertise. read more

Employees behave as though they are drugged and/or incompetent. Went in looking for a simple enough product explicitly listed on the website and was met with blank stares, meandering service, droopy speech, nonsensical feedback and even a little attitude. Avoid at all costs. read more

This place is stocked for most of your outdoor adventure sporting needs. Plenty of selections for rock climbing, kayaking, hiking, and biking. Gear available. Sleeping bag selection is ok, tent selection is minimal, backpack selection is extensive. The staff is very friendly and knowledgeable. Eager to assist if asked and they don't press you for sales. Plenty of parking available. read more

Shopping for my first ever backpacking trip in Colorado!! Dave had some of the best customer service I've seen. He checked in on us right away to make sure we were getting everything we need. He showed extensive knowledge about backpacking and stayed with us the whole time, and even stayed late, to help me pick the best of the best materials while keeping costs down!! We were in good hands and I am confident I have everything I need! 5 stars for Dave! read more

Went here because my derailleur snapped.... By the time it was said and done I spent 150 ...100 was for the so called "tune up" .... Couldn't tell the difference in the bike and they even had the audacity to rig the breaks !!!!!! Why ????SAVE YOUR MONEY AND JYAY MAYBE GO TO A REAL BIKE SHOP !!!!! read more

During COVID Shop at Cabela's! This store has fitting rooms and restrooms closed and they don't have try-on socks available. Cabelas is providing all of these and had a much better experience. The manager at this location was the only employee with any empathy. Other associates were very uppity over the policy and apathetic. You would think for a retail location that already has over market prices, they would be more customer focused. This is the third time we've left this store completely off put. We try to give them a chance. But unless you want them to share their infinite outdoor wisdom, don't expect them to help you. read more

Talk about great customer service!! My husband wanted a backpack for our upcoming hiking trip and they spent about 30+ minutes showing him all his options, how to properly put it on, and all the pros and cons. I love me a store with a friendly staff docking one star only because the selection for shoes and clothing is a little small, BUT you can still find great items! read more

I have always loved REI for a multitude of reasons. I was a big camper as a kid, so my Dad and I would go to the store regularly to update our camping gear, load up on snacks and power bars and other great supplies. I have yet to come to an REI and not leave with the item I came looking for. The store is laid out really well and I love the variety of products they have there. The employees are eager to help you and are usually quite knowledgeable. It is a bit pricey, but that is pretty typical for camping gear in general. You get your bang for your buck though; the gear is usually high quality and if for some reason it does break, REI has a return policy up to the length of a full year. ~Carpe Diem~ read more

REI - The store from the cashier's perspective! - Outdoor Gear Near Me - Plano, Texas

If others stores had customer service like I received here the online companies would be out of business. Wife and I have been out researching gear for an upcoming vacation and came here for trail shoes and a few other items and actually planned to go home after and purchase online. After spending time with Daniel in the shoe dept and learning much more than expected including all about socks and where they were made and why, I came back and bought from the store the following weekend and bought here Really just an overall good shopping experience both times we went in read more

Really love this shop - good pricing (if you're a member) and knowledgeable salespeople to help you make decisions. It's also a great source for quirky specific things you want to touch and try rather than simply ordering on Amazon. It's main drawback is it's slightly smaller footprint than other stores in town. But it makes up for that in not having crazy long lines. I'd also like to see them offer more specialty classes so I don't have to trek to Dallas. read more

The cycling department is unprofessional and amateurish. Communication skills are lacking. They don't back up what is promised. Bicycle building skills are poor. Don't buy a bicycle from REI Plano. You'll regret it. read more

prepare to be stalked if one of the employees thinks you are wearing your mask wrong, I'm shopping and talking and "oh no my nostril hole is showing" here come the rei police to interrupt my shopping. Done. Membership cancelled I've spent 1000s of dollars here bye taking my money elsewhere read more

Nice clean store. Ellie in the shoe department was so nice and helpful. She continuously brought out shoes for me to try on with a smile! Very helpful! read more

Great customer service! Broke a toe a couple weeks ago. Sheila helped me try on so many kinds of shoes to get a wide toe box so that I can run my dog at an agility trial this weekend. She knew that I was likely trying on sizes to order because I specifically wanted a color that we had already determined that the store did not have. I tried on a zillion pairs of shoes to get one that fit perfect. She was so amazing, and I found the perfect fit for the absolute perfect shoe for my sport. She remembered that there was a different color that they did not had. Called up the Dallas store and held a pair. Sheila was so knowledgeable and so willing to help me. I also noted that she had other customers that were asking questions and she gave knowledgeable answers. read more

I never leave Yelp reviews. Nick, Drew, and Ashley (I think was her name) were fantastic at the bike shop. I blew out two tires on my EMTB yesterday. I walked the bike over to another bike shop and the tech told me I trashed my wheels and needed new ones. Out of desperation, I came to REI for a second opinion, and I'm glad I did. I found my new go to bike shop. Drew took meticulous care of the wheels. He filed down the damaged portion to leave a clean seam, cleaned out my old sealant, and put new sealant in with new tires. The wheels were incredibly clean when he was done with them. I came in thinking I needed to buy new wheels and new tires, but Drew and his team were able to fix me up with just new tires. I always applaud businesses that have a repair first mindset. If a repair is possible, I'm confident this team would figure it out. So if another bike shop or tech gives you bad news, come see Drew and his team at this REI for a second opinion. What a breath of fresh air this experience was. They earned a repeat customer. read more

I love REI. This place is no exception to the original REI I used to shop at in Austin for my sporting needs. I just love their selection of Columbia wear, and when there is a sale, its really nice that they still have them in my size. Staff is always friendly here, and I never have any problems with any of my purchases. read more

Since I became a boring aging punk who enjoys hiking mountains in his spare time and moved to Collin god damn County for some reason beyond me, this is the REI that I frequent the most. Recently, we waited in a gigantic line for the quarterly garage sale at this REI. About 1.5 hours early, and we were at least 150 people deep in the line. So, if you are looking to be one of the first people in at the garage sale, be sure to be there several hours early. Also, be aware that this location may not have as many garage sale items as the Dallas location on NW highway. As far as the products go, this location is legit. Yes, a bit smaller than others and only a few of the higher end kayaking items to peruse, but legit nonetheless. The staff is also extremely helpful and knowledgeable about all things outdoors. Lean on them for anything you need. They are more than happy to help out. read more

REI rocks! Most things are pricier when compared to sporting goods stores but you definitely get what you pay for. The staff is super helpful. They will answer all your questions, regardless of how many dumb questions you ask. And they never try to upsell things to you even attempt to sell you anything. They simply answer all your questions and provide you all the information you need to make informed decisions. It's definitely worth it to become a co-Op member. It's just an one-time fee of $20 but you get a % back at the end of the year in the form of dividend that can be used towards a purchase or cashed. Being a member also allows you to return things with out a receipt. And the best part about being a member is the member's only garage sale. The garage sales are just awesome! read more