Called to get information about tuning up an old mountain bike. Great customer service! Will be visiting soon.

i brought in my bike because the chain got jammed while i was moving. My g son (2) lost it and we had to wait in the car. they fixed it and loaded it in the car for me and did not charge me. i will be a customer for life. read more

If you own a Trek road bike, this is the shop to go to. They are transparent, on top of their game and deliver on time. I've been to this place on 3 occasions for repairs and upgrades and always been impressed with their service. Lots of bikes for sale too, though I had bought mine in Southlake earlier as that model was in limited stock at that time. Overall highly recommend this shop in Allen! read more

Friendly, attention to detail. They know bike. They have a great selection of road, gravel and mountain bikes. Billy Bob is great! read more

We have purchased 3 bikes for our grandson from this shop. And an E bike for my wife. Their customer service is outstanding! I highly recommend this shop! read more

Dale & company know their stuff ( speaking from an all things bike perspective of course)!! I brought in two bikes- one gravel one MTB along with a list of questions and what should I do's. The Trek crew listened, presented solutions and gently explained why this and not that. I never felt talked down to and all my bike needs fixed beyond expectations. read more

A wonderful shopping experience with Billy Bob. A vast knowledge of product with years of experience in cycling. Friendly, efficient service. Purchased two e-bikes. Can't wait to try them out! Lots of bikes to choose from. Great inventory. Clean space. read more

Great friendly service . They appreciate business and help you out even if there is no money in that straight up for them. Highly recommend

I came here hoping to buy a bike but they didn't have one available in my size. Customer Service While the sales person was eager to help, they positioned themselves as an expert and seemed to talk down to and over me. On top of that, what they were saying wasn't in line with my research or other bike shops. I personally didn't like the service I received and I will not be returning here. read more

Just picked up a bike for my wife - Feb 2022. If you have been bike shopping recently you might have noticed a shortage. We put an order in and paid for the bike with an expected delivery date of July (December 2021 was when we ordered the bike). The manager worked closely with us and explored options until we found a bike with specs similar to what we desired so we could get a bike this year 2022 instead of 2023 for some of the bikes Trek manufactures. The staff was as excited for us when the bike arrived as we were. They dialed in the bike and my wife is loving it. She can't believe what an improvement the new bike is over her old bike. Richardson bike mart was our local go to shop but from now on we are using Trek in Allen for repairs, accessories and bike purchases. Thank you Trek Allen. read more

Trek Bicycle Allen - Bikes Near Me - Allen, Texas

If your wanting a bike or bike repair this is an excellent choice. Trek Bicycles, in Allen, offer a wide range of bikes, bike accessories and have exceptional mechanics available to help you with what ever needs fixing. I recommend them for everything you need for your bike. read more

Came in without an appointment. Our bike had a totally stuck, stripped nut on a bolt. We only waited maybe 2 minutes. Close to closing, Patrick was able to stop what he was doing and help us. We were convinced that we would need to pay to have the bolt cut off. He was able to get it off with his tools. He didn't charge us a penny!! I would give the service here 10 stars if I could and honest!! read more

Great shop and great employees. Billy Bob is a great manager and makes sure that you're taken care of. Supply is hard to come by, but he will do what he can to assist you. read more

Excellent service. I took my bike in for service because I had a minor (minor for the experts, impossible for me) issue with my gear shifter and I couldn't figure out what to do. They told me what was wrong and fixed it at no charge. These folks are good people. Specifically I worked with a guy named Dale and he was awesome. I highly recommend. read more

I didn't know that bicycles plus was sold to trek. Of the three new bicycles we have two of them both Cannondale's we bought from bicycle plus. When you purchased a bicycle from bicycles plus it came with a free tuneup I believe whenever it was needed. I also bought some equipment there like a bike pump that they said was guaranteed forever. When I went into buy a tube I inquired about the lifetime service and product guarantees. The one kid that I spoke to said that all of the previous bicycle plus agreements have been become null and void. I don't know if this is true but it would be great if someone else can chime in from the management team at trek or others if you have some information. Normally when a company takes over another company all of the previous agreements are grandfathered Perhaps it's different in the bicycle business? read more

I use this shop exclusively for all of bicycle needs. The customer service is excellent. I used to ride a different brand of bicycle, but because of the management and staff at this shop, I decided to try a Trek Emonda and loved it. So an Emonda and two Checkpoints later I am completely satisfied with Trek. Again, that is due to the guys in this shop. They are so good, I have friends that travel across the metroplex to purchase bikes and have service done. read more

OMG this is the best bike shop. Just stopped in for information and the gal we met "opened the floodgates"! Her name is Lex & she was SO helpful. I'm looking forward to returning to buy some accessories soon! read more

I waited 5 months for my bike and it was worth the wait. They prolly got annoyed of me calling to get the updates but when I went to pick up the bike, mr. Barney was awesome. He provided great customer service! I will be recommending ppl to them! read more

Second time I was treated the same as first. This are are top notch and real pros. They also offer tube replacement service which I was not aware of. The gentleman who helped me was the same and what a fantastic experience. I am so glad these good people are serving our community. Thank you so much. read more

My favorite bike store! Jason was awesome! He has worked on my several times! I love him, he is very knowledgeable! Another great guy is Billy Bob he is knowledgeable and very very helpful. Everyone really nice and friendly. I will only shop here and service done on my bike. Highly recommend read more

Trek Bicycle Allen - My bike - Bikes Near Me - Allen, Texas

Very helpful and reasonable prices to assemble my daughter's bike. They had a very quick turnaround time, as well.

Exceptional service & product support by Billy Bob and Patrick! Highly recommend this store for all your cycling needs! Check them out!!

Just went here today and purchased an Electra cruiser. Went in thinking I needed one like my girlfriend's bike that had 7 speeds, but Amy talked to us about my bike needs (where I will be biking, how long, etc). After finding out the roads we ride aren't extremely hilly and that we use it mainly to ride a mile or so downtown, she suggested I try the bike I purchased. (Also, they sell it there for less than Electra does, so that's a plus) I took it around the parking lot a few times just to get a feel for the bike. It immediately felt so much better than the bike we had purchased elsewhere (and are going to have to take back). It's the perfect bike for me. Amy didn't try to upsale us on anything or tell us we needed a ton of other stuff. We walked out with my bike and bells for each of our bikes. She let me look at the various colors they had to offer (I went with the original black I had taken out for a spin). They also checked everything out to make sure it was in working order. There was sticker gunk on the bike, but she immediately saw it and cleaned it off. That wouldn't have been a bad thing, but it was totally cool she even noticed. Amy told us to come back in 30 days to make sure the bike was still working well. She was very personable and helpful, and this was just an awesome bike purchasing experience. I suggest that if you're wanting to purchase a bike, you come here first. I also don't like reviewing places that sell stuff until I've actually tested the stuff I've bought out for a while. We just rode downtown, and it was such a good experience. Definitely happy with our purchase. read more

I so wanted to give a 5 star review! And for Amy...my salesperson, it was. She is AWESOME! Why the 4 stars? On checkout, one of the techs loosened the seat, and didn't tighten it back down. So when I went to ride...well, the seat was unsafe. I should have test rode it again before leaving the store, and will do that from now on. Great place to get help and buy/repair your bike! I will be back and give them another shot at the 5 star. read more

Is there anyway I can give this place 1 million stars!!!! No joke, the customer service is absolutely phenomenal!!! Everyone knows your name and treats you like family!!! Everyone at this shop is so knowledgeable about everything!! I have bought my last 4 bikes from here!! They will shoot you straight, and they won't sell you things you don't need! Which takes balls from a business standpoint. Most shops I have visited are really pushy and try to make you buy things you don't need just to make a buck. Not this place! There passion with bikes show in everything the do!! * customers Service is top priority. Treat everyone as a family member!!! (Love that) * not commission based, which shows in there passion when helping with products knowledge. * just an all around great experience with everyone and all Products they sell!!! read more

Man I went there today in need of a Good Helmet and sunglasses suited for Biking, and this Young Salesman Seth Atkinson really helped me out He really knew what I needed and answered every single question with friendliness and professionalism, I highly recommend him next time You looking to do some biking shopping read more

Major kudos for Jason (sourcing the right cassette) and Joe on the repair work done on my All-City Macho King. I just returned from a lunch ride and I'm incredibly pleased with how well it performed -- crisp shifting, superb braking power and it as clean as the day I bought it. Remarkable work on a bike that I ride hard and was in need of maintenance. read more

Bicycles raining from the ceiling, this is your one stop bike shop. They are extremely helpful and knowledgeable about what they sell and their overall customer service is second to none. Ask for Mike. The guy is super helpful, friendly, and will totally take care of your every need. Bikes come with free brake and gear adjustments for life. This place is next to Pluckers and Mooyah. There's extra parking around back. read more

We found Bicycles Plus after eating lunch at Uncle Julio's one day and decided to stop in and see what they offer. Friendly staff and plenty of bicycles is what we found on our first visit of browsing around. On our second visit, we met Michael Gacki:) This guy was so knowledgeable and helpful that he is now our "go to" guy for all things related to cycling. If you need bicycle, component, wheel or any advice about all of the other ancillary things that go along with the sport, look no further, go see Michael. Great store, service and staff. read more

I have been visiting Bicycles Plus for about a year now and have all my bikes serviced there exclusively. The crew at this store really knows how to provide top tier service for a bicycle. To ratchet the great service up a notch, I was in a situation where I was out of the country for work and brought my bike along. First thing out on my first ride I dropped my crank magnet for my speed sensor (unbelievably hard to find in Australia) Having purchased the best replacement magnet for another one of my bikes at Bicycles Plus that is enclosed in a stout rubber-band type case so it cannot be lost again, I wanted my wife to pick one up before she was to meet me outside the US. I dropped Michael Gacki a message on Facebook letting him know what I needed and he went out of his way to make the purchase painless for my wife who has no interest in my bike or bike parts. This is a level of service lost in most retail establishments. Great Mechanics and Great people at Best bike shop in North Texas !! Thanks Mike and Crew !! read more

I bought in my canondale beater that I use for trails and sidewalk popping around. I broke a spoke and needed the rim trued up. Now this hybrid bike cost $450 4 years ago still original tires. Sales guy asked me when last time it was tuned. Never. We should tune it up. New chain, brake pad and fix your spoke. That will be $237. I left and thought wtf. This sales rep should be fired. The bike runs as good as when it was new. I just had my classic Pontiac G8Gt get new brakes at the dealer with resurfaced rotors for $340....I called back and said don't worry about tune up. Just fix the rim and I left with $37 repair instead of $237. This was attempted burglary. Bicycle plus would never have done this! I bought 3 bikes from them and lost 100% trust due to this experience. Buyer beware. Con man. read more

When you think of your local bike store, you have found it at bicycles plus! The customer service here is top notch and the staff is extremely knowledgeable. Its similar to the show cheers, where everyone knows your name! I shopped all over town, and kept coming back here. They also encourage safe riding and try to get everyone fit and better to move to there A ride, from B on Wednesday nights. From Billy Bob, Amy, Patrick and Kato they are all friendly and will help no matter what. I will continue to support and be a customer for life! Sean J read more

I called a few days ago with a question and the owner answered and he was the nicest guy. Very happy to help. He truly cares about helping customers. We couldn't quite finished assembling my sons bike on our own and they did it for us. They were excited to help "we have to get that kid on a bike" as he said - so so very kind. And fast service ! One day turn around for the fix. read more

I can't express enough how exceptional the customer service is. I took my kids in a few months back for a few items and Barney was so attentive that I promised him my wife and I would be back when we were ready to buy our bikes. He wasn't in when we were ready but Billy Bob and Patrick picked up right where Barney left off. They stayed late on a Sunday to ensure we were squared away and spared no attention to detail. I called Patrick two days later as we want to make some modifications and he got them ordered right then and offered to install them free of charge. Every other customer driven business needs to learn from these gentlemen and follow suit. Customer service is their culture. read more

Hands down the best customer service experience I've had. Thanks Amy! She took the time to explain everything.

These days it is getting easier and easier to purchase things online. I too am guilty of just ordering things off Amazon rather than going to a local store. With that said, there are certain things that I still like to go to a brick and mortar store for, and bikes is one of them. It is not just the initial purchase of the Bike, but also the ongoing service, maintenance, and repairs. Living around Allen it is nice that we have a great shop like Bicycles Plus. We have purchased four bikes from Bicycles Plus in Allen, two adult and two children's. Each time we purchased a bike the staff took the time to make sure that we got the right bike for the rider, especially our kids. I have also had to bring my bike in twice for repairs. Both times they were able to get me in same day and charged a fair price for the work done. Overall they are a great bike shop with a friendly, knowledgeable staff, and a decent selections of bikes. We highly recommend them if you are looking for a local bike shop in the North DFW area. read more

Best place to go for a bike. Great staff that will answer every question you have, no matter how many questions you have. Greet me by first name every time I walk in. Would recommend to anyone!! read more

Grade A service through and through. Incredibly knowledgeable sales staff and great inventory. Patiently answered all my questions and ensured that the bike I selected was right for me. Appreciated the lack of pressure to buy a more expensive model and that all the emphasis was on what felt right equipment and price wise. Would definitely recommend to any aspiring enthusiast. read more

Fantastic place. I felt comfortable from the beginning and the customer service is excellent. Thank you to the entire staff for being friendly and helpful. Selection is great and they want you to make an informed decision and not a quick decision. read more

This was an absolute awesome experience!!! Everyone here is so knowledgeable and helpful....you can't ask for a more friendly group of folks, you can tell great customer service is not a foreign concept here. I purchased an adult and child's bicycle with a transportation rack as well as an in the garage storing unit.....all the accessories I purchased were put on the bikes, and they helped me to know how to operate the vehicle rack too, and installed it on my vehicle. There are so many accessories and options.....making the gift of the bicycles completed by the added value from the accessories. One more thing....they even stored the items in house for several weeks for the Christmas season, making it easier to keep a secret from my kiddo that is always wanting to be at my side. I would DEFINITELY recommend making your purchase here. read more