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    Trek Bicycle Allen

    4.8 (54 reviews)
    Closed 12:00 pm - 5:00 PM

    Services - Trek Bicycle Allen

    Bike repair and maintenance

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    Just picked up a bike for my wife - Feb 2022. If you have been bike shopping recently you might have noticed a shortage. We put an order in and paid for the bike with an expected delivery date of July (December 2021 was when we ordered the bike). The manager worked closely with us and explored options until we found a bike with specs similar to what we desired so we could get a bike this year 2022 instead of 2023 for some of the bikes Trek manufactures. The staff was as excited for us when the bike arrived as we were. They dialed in the bike and my wife is loving it. She can't believe what an improvement the new bike is over her old bike. Richardson bike mart was our local go to shop but from now on we are using Trek in Allen for repairs, accessories and bike purchases. Thank you Trek Allen.

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    1 month ago

    Called to get information about tuning up an old mountain bike. Great customer service! Will be visiting soon.

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    2 months ago

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    3 years ago

    Great friendly service . They appreciate business and help you out even if there is no money in that straight up for them. Highly recommend

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    5 years ago

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    4 years ago

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    Kato B.

    Thank you!

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    5 years ago

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    4 years ago

    Very helpful and reasonable prices to assemble my daughter's bike. They had a very quick turnaround time, as well.

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    4 years ago

    Exceptional service & product support by Billy Bob and Patrick! Highly recommend this store for all your cycling needs! Check them out!!

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    9 years ago

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    9 years ago

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    6 years ago

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    Kato B.

    Glad we got you taken care of!

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    6 years ago

    Hands down the best customer service experience I've had. Thanks Amy! She took the time to explain everything.

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    Kato B.

    Glad you had a good experience!

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    Page 1 of 2

    Ask the Community - Trek Bicycle Allen

    Review Highlights - Trek Bicycle Allen

    He wasn't in when we were ready but Billy Bob and Patrick picked up right where Barney left off.

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    DICK'S Sporting Goods

    DICK'S Sporting Goods

    (60 reviews)

    $$

    First off and foremost the service is by far the worst of any department store! Salespeople are so…read morebusy playing grab-ass with one another that customers are simply not waited on! I have been here multiple times and it's always the same. If you want assistance you have to use the kiosk. You bring the shoe to the unit and scan the information. You pick your color and size. You enter your name and the area you can be found. Then you wait. It's like pulling teeth to get them to return to check on you. I had boxed up the shoes and was ready for additional shoes to try on. Again, no floor person to provide help. I have to go back to the kiosk to get additional assistance. A royal pain in the butt. What has happened to providing customer service? It's of no value at this business. I did buy 2 pairs of shoes. Now that I know my size I'll simply buy them from the company directly or shop on amazon. For a few dollars more I think it will be worth my sanity. While I'm on a roll I suppose I should mention the check out process. That's about the same as the floor staff. Useless! I spent over $370 on 2 sets of shoes. On clouds and Hokas. The dude at the register states " you want to save $10, I'll enter your phone number, no email is needed". Well he doesn't tell you the $10 off isn't for another 6 months! Just in case you return the shoes. What a crock of crap! Very deceptive. They have since sold my phone number and all I receive is political invitations on my phone. Such BS. AND if you want to order a pair of shoes to deliver to your home, that too has to be done via the kiosk. No store to store transfers offered AND it can't be done at the front checkout when you make a return. This store is a terrible disappointment. Scheels here I come! October 2024

    I haven't been in a Dicks in sometime. They went down hill and I just quit going. Recently I was…read morelooking at reviews for athletic shoes with an overall maximum comfort rating. Dicks was one of two places on the list to buy. So, today I whipped in and they had them. The store looked good. Clean well stocked and someone actually offered assistance! I tried on a pair of Brooks Glycerin 20...True to the review they are unbelievably comfortable. On top of one of the most comfortable shoes I've ever worn,today was 25 % off! I'm happy with the entire experience. You should... Go!

    OC Mobile Bike Shop - My Son Shaun checking out the Oakley tank!

    OC Mobile Bike Shop

    (113 reviews)

    The company was fast, friendly, and easy to work with. However, I later discovered they installed…read morethe wrong drivetrain parts on my e-mountain bike before I put it into storage. My bike originally had a 12-speed Shimano cassette and chain, but they replaced them with a 10-speed cassette and chain and adjusted the shifter to make it work. At the time, everything seemed fine. After about two years in storage, I took the bike out, cleaned and lubricated the chain, and went for a ride. The chain ended up breaking. When I went to replace it using the factory 12-speed specifications, that's when I realized the cassette and chain were not 12-speed components. It was disappointing because they seemed knowledgeable, and I trusted the work that was done. I would just recommend double-checking that the correct parts are installed for your specific bike before leaving the shop. They have since moved out of my area.

    Called Steve for a quick tune up and tightening of spokes on a relatively new ebike. Easy process…read more Called him to make an appt, Steve showed up on time (actually, a little early) and got to work. Got everything done quickly and easy payment. Competitive pricing, especially for someone who will come to your home and get it done quickly. Have owned many bikes and have gone thru many tune ups and Steve did a solid job. Wheels were tightened, brakes feel like night and day and otherwise everything I expected. Not sure what the complaints are about him working quickly? Just because you drop it off at a shop and they tell you to come back 2-3 hrs later doesn't mean they're working on it for that long....

    Trek Bicycle Allen - bikes - Updated May 2026

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