The bike shop is seriously a community gem!! I've gotten my bike tune up here, and now gotten a…read moreflat tire fixed. The people who work here are so genuine and they never try to up sell you on things you do not need or want! The prices were very fair and they are very quick! For my flat tire, we were in and out within 10 minutes!

They did amazing work fixing up my bike. Looked good as new. Great value! Well informed and…read morediscussed options with me. Timely completion

Great experience all around with Playtri. The customer service, quality of bikes, pricing, and ease…read moreof purchase. My husband and I purchased two bikes (see pictures) and can't wait to start riding. Thanks, Playtri, for the pick ups.

I am extremely dissatisfied with the service and the overall lack of attention to detail and…read morequality provided by this shop. We initially brought our bike in for a standard tune-up, which took 3-4 days. When we finally picked it up, we got a flat in the front tire the very same day, so we had to bring the wheel back the next day for another repair. That repair then took an additional two days. When discussing the replacement tire, we were quoted for a full black tire. While the quote didn't include the cost of the glue, which wasn't communicated until after the quote was sent, I accepted that without issue. However, when we picked up the wheel, the tire was not full black. It had white sidewalls. Once we got home, I looked up the tire and discovered it comes in two different color options. If I was quoted and charged for a full black tire, then that is exactly what I expected to receive. Not white sidewalls. Not para. Black. Now we have to take the bike back yet again because the incorrect tire was installed. This has resulted in multiple unnecessary trips, delays in training, wasted time, and added frustration. What should have been a straightforward tune-up has turned into over a week of back-and-forth because of repeated mistakes. Based on my previous experience trying to communicate with this shop, I don't expect this review to receive a response. I simply hope future customers receive better service and greater attention to detail than we did.

I was gifted an adult tricycle that needed to be assembled. I assembled it myself, but had trouble…read morewith some parts. I contacted Cadence Cyclery to come out to fix the chain and brakes. Damon exceeded my expectations! Not only did he make sure my trike was ready, he replaced a tire that had a busted inner tube, at no cost to me. He took his time to make sure all parts were working. I couldn't be more pleased. His prices were also reasonable. I would definitely recommend using their mobile service. I didn't have to worry about fitting my trike in the back of my truck, which would have been a hassle. Damon's mobile truck is like a mini bike shop on wheels. My dog and I have been riding around the neighborhood in our new ride!!

Terrible customer service. I put a bicycle in for a tuneup and it required some new parts as well…read more I received a phone call and a text stating the bike was ready. So I went to pick the bike up, was told it was good to go, paid the $500 + bill, and only after I paid did they tell me the bike was unsafe to ride. They waited until after I paid to let me know my bike is unsafe to ride. There was a pre existing crack in the frame that I was not aware of. It is very seedy to knowingly let a customer pay for something they know to be unsafe. I tried to see if we could work out a deal to where I paid for the parts put onto the bike, or for any kind of resolution, knowing they did work on the bike. But, I was told it was not their problem. Per the owner's response: "The crack was found after the work was completed." Let that sink in. I paid for a "New Bike Feel" tune up package and the first thing of that service is (per Cadence's Website) a "Full bicycle strip down & overhaul of the frame (includes bottom bracket, hubs, & headset)." The location of the large crack was down on the bottom bracket. The second the front chain ring was pulled to service the frame and bottom bracket, the mechanic could clearly see the gouge and crack, work should have ceased on an unsafe frame, and I as the owner of the frame should have been notified in order to either approve any continued work, or to tell them not to waste their time servicing an unsafe bike I can no longer ride. However, we are being told the crack was found AFTER the work was completed. This tells me that one of three things has occurred: 1) At best the mechanic is inept and missed a clear safety concern while he was working on the bike (what else has been missed while servicing the community's bicycles?) 2) That they did not deliver on their promise to service the frame and bottom bracket and that is why the crack was missed until after the other parts were installed on the bike. Either way, they happily and greedily took my money. 3) This was an intentional act and they weaponized ignorance for a money grab by a seedy and greedy shop owner. Anytime I have dropped something off at a mechanic, whether it be a bicycle, my car, or even my lawnmower, the second a safety concern was found, I was notified of the matter for it to be addressed. I've even been told by mechanics that they will not work on my truck because it is too old, too worn out, and flat out too unsafe. I can respect that because it was honest and the shop was not going to let me waste my money. I paid for the work done because it was right and moved onto a new vehicle. However, here we have a shop that will either miss something completely and claim ignorance. Or, we have a shop that willfully and intentionally wastes your money knowing that they are working on an unsafe product you should not use. The shop claimed they called me (which is technically true), but I have a text stating the bike is ready for pickup and voicemail stating the same thing. Even when I was standing at the cash register, chatting with the sales associate, money in hand, I was not made aware of the issue. At no time was I made aware of the safety concerns until AFTER they wasted and took my money. One way or another, Cadence made a mistake and refused to own up to that mistake. This shop seems to only care about an issue AFTER they waste your hard earned money. I recommend everyone steers clear of Seedy Greedy Cadence Cyclery. edit 1) including a picture of the crack that was missed until after

Excellent service, at a reasonable price, I had my bike renewed and ready quickly! They give free…read moreestimates if needed too. Thank you Boyd, you are the best! Friendly & efficient! Mrs. Lahodny

Best bike shop in Dallas. Saved me on multiple flats and mystery mechanicals. Solid product…read moreselection, great Pinarello stock, and staff that actually knows what they're talking about.

Do not go to this repair shop they will not fix your bike, they completely destroyed my bike…read more before. Coming to this place for. Simple crank,tire and handle break to be changed. why is my e bike telling me there is an error in the bike wnd it won't run. So much for taking it the cheap route save your money and get it fixed the rigth away. i called and the guy in there was being an asshole about It coming up with every litte excuse in the book. Would give it 0 stars putting my life and everyone else is danger

Not happy! It says they open at 10am. We arrived at 10:04am. It's not open. We wait and wait...it's…read morenow 10:47 and they still aren't open. No one is answering their phone. This is very unprofessional. We drove 40 mins to get here and now we have to leave as we have another event we have to attend and won't have time to go home to get dressed if we continue to wait. This will be my 4th time coming here and although they are always late, it's never been this bad.

New to the bike world and Triathlons…read more I couldn't be happier I took my wife and my bike to this shop. The owner is one of the most honest persons I've ever met in my life. Super cool stories and years of experience when it comes to bikes. He used to be a pro and has awesome tips. As stated before my comments, instead of paying $49 dlls for a "bike fitting" he didn't charge me at all. He is awesome and I'll never change bike shops as long as I live in Dallas. If there would be 6 stars I would rate it 7 stars. I don't post reviews that often but this shop deserves one.

Kevin is a very sweet and funny man, but more importantly, he seems very knowledgeable and has done…read morethis for a very long time. Although the establishment doesn't give his work justice, his work was very thorough. He fixed my breaks quickly, and without me asking pumped my tires and fixed my seat! I will come back here if I ever have any more issues with my bike. 10/10 recommend

Bought my electric scooter from here, great customer service and scooter works awesome. Everyone…read moreloves to use the scooter when visiting us.

These guys are awesome! They have everything you'd ever need, the store is immaculate, and the…read morestaff is friendly and helpful. I recently walked in with a 30-year-old wheel and a flat tire and tube that were neither standard nor easy to replace...and they stopped what they were doing (building a bike) and helped me find a suitable replacement, did the work and sent me on my way. When I thanked the tech for dropping everything to help me, he simply said 'that's what we're here for'. I was kind of in-shock because of how lousy service has become at other retail, fast casual restaurants, etc. Great work guys.

Love this shop! We purchased two new bikes as Christmas presents for our boys here. They were super…read morehelpful and patient, and we ended up with the perfect bikes. They built them and had them ready to for pickup on Christmas Eve.