I am extremely dissatisfied with the service and the overall lack of attention to detail and quality provided by this shop. We initially brought our bike in for a standard tune-up, which took 3-4 days. When we finally picked it up, we got a flat in the front tire the very same day, so we had to bring the wheel back the next day for another repair. That repair then took an additional two days. When discussing the replacement tire, we were quoted for a full black tire. While the quote didn't include the cost of the glue, which wasn't communicated until after the quote was sent, I accepted that without issue. However, when we picked up the wheel, the tire was not full black. It had white sidewalls. Once we got home, I looked up the tire and discovered it comes in two different color options. If I was quoted and charged for a full black tire, then that is exactly what I expected to receive. Not white sidewalls. Not para. Black. Now we have to take the bike back yet again because the incorrect tire was installed. This has resulted in multiple unnecessary trips, delays in training, wasted time, and added frustration. What should have been a straightforward tune-up has turned into over a week of back-and-forth because of repeated mistakes. Based on my previous experience trying to communicate with this shop, I don't expect this review to receive a response. I simply hope future customers receive better service and greater attention to detail than we did. read more

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Great experience all around with Playtri. The customer service, quality of bikes, pricing, and ease of purchase. My husband and I purchased two bikes (see pictures) and can't wait to start riding. Thanks, Playtri, for the pick ups. read more

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Honest, attentive, knowledgeable, patient and kind! - Quality Customer Service Defined read more

Playtri - Bike Rentals Near Me - Dallas, Texas

Found this excellent deal on a r5 2 weeks ago. I called to verify with Fernando. He was very helpful and provided all the information on this bike. I found my dream bike!! And a great deal!! Bike is now built and on the road!! Bike arrived here in Los Angeles in good shape and packed well. read more

Playtri - Bike Rentals Near Me - Dallas, Texas

This shop has the BEST personal service! Everyone here is friendly and helpful. They had the perfect bike, all the best recommendations and worked with us to get it. They went above and beyond and we ended up with a "custom build" practically to suit our wants. Special thanks to Fernando, Hamad, Lindsey, and everyone who accommodated us. They have the same prices as any other shops but their personal service and expertise is PRICELESS! I can't believe how nice and friendly these experts are here in the heart of the city of Dallas! The fit of this bike is perfect and everyone has really helped us "go fast!" Thank you to everyone!!! read more

If it would be possible to give this company a zero, I would. They have a refund policy, and if you follow their refund process to the letter, they simply keep your money. It's theft, pure and simple. I've contacted them over a dozen times in every possible way (telephone, email, texts) and not one single time have I gotten a response. What a terrible way to run a business. Next step is a personal letter to every single person in management I can find. read more

Avoid at Ironman races, their owner of Playtri Dallas is not a good person at all. My bike had a rubbing brake that needed attention and I wanted a chain replaced with a wax chain I had with me for race day. Told the tech at checkin: 1. this chain being removed is BRAND NEW (on a brand new bike) so please put in the box and return it. 2. the wax chain needs to be shortened to match the length of the existing chain prior to install. I provided the quick link as well. I get the bike back and notice when I get to my hotel that my original chain isn't there, the length of the wax chain wasn't shortened to match the previous chain, and quick link wasn't locked correctly. (not safe) When I went back i asked for the chain the owner goes to the tech to find it. I expected the tech to pull it out of the garbage but instead he has it (I feel hidden) behind his toolbox on the bench. Owner retrieved it and said "here you go". At this point I'm pretty unhappy and tell the owner I was unhappy as the work wasn't done correctly or safely and it also really appeared the tech tried to keep the chain. (Sram RED flattop chain worth about $100 CDN). We had a heated discussion where I was told "the guys ae busy and don't have time to think about these things". I feel when you're paid to do a job it needs to be done correctly and safely. The other part, concerning ethics, is just my opinion, but it looked pretty bad / shady for sure. Terrible owner... needs to be responsible and don't just make excuses when something this wrong happens. This would be a zero star rating of that were possible but I have to leave a minimum of one star to post this. But to be clear even that single star was not earned today. read more

I love everything about PlayTri events. My mom and I have participated in a few of them, and I can say that they are well organized. With that said, if you are ordering from any PlayTri website for any of the Dallas stores, ensure (with your eyes) that they actually have your item in their store or in their main warehouse. Unfortunately I have a different story to tell with a major purchase. I was looking for a traveling bike case, so I called this store and the Rockwall store to inquire about the item on the top, and I was advised by staff from both stores, that they were showing inventory at the Dallas store. I stopped in around 6:30 p.m., and asked if this bike case was in store. I was told yes, and I made the purchase online with my phone, at the store for this reason. As he goes to the back to find it, I talk a friend on the phone about it, and I notice that the salesman is standing idol at the front of the store. I ask him if everything is okay, abs he assures me that it is. Moments later, the salesman states that could not locate it, then tells me that the item is located at their main warehouse and can be available shortly after opening the following day, and that he would call me first thing in the morning when it is retrieved. No problem. The following day, noon passes by, 1 p.m. passes by, and so does 2 p.m. No call! I call the shop myself, only to find out that they have no Scion bike cases. This is devastating, because in 24 hours, I'm boarding flight to Dubai for work the next day, and have no opportunity to wait for it to be shipped, which he was informed the day before. This experience definitely taught me to not to procrastinate on my end, but I am still disappointed with the MANNER with which it was handled, a bit more than the situation itself. I understand that events like this do happen, but my problem is that this salesman NEVER reached out to let me know what occurred, so that I could make an INFORMED decision with more time on my hands. Instead, I'm told, "I figured I could let you used the rental until a new one arrives, then we could swap them out." I told home the day before about my departure to Dubai, so from where does this logic derive, friend? ‍ Here is how he did attempt to RECTIFY this situation: He told me that I could be refunded or I (yes me) could call his management/superiors to try to get some clarity! Excuse me?! I was under stress finalizing packing four suitcases, all while saying goodbye to family and friends, and now I am responsible for looking into why YOUR store and online inventory do not match?! Here is where he helped this store earn two YELP stars instead of one. He locates a case pictured at the bottom, (which I was told did not fit the bike wheels, but does today, after careful review) and says that my bike could be dismantled and cased before closing. I agreed to that since I already paid a whopping $225 additional baggage fare to Emirates Airlines specifically for this bike to travel with me. It should go without saying, (but I'll do it anyways) that I am a committed triathlete. If for some reason that case is overweight on the scales, it would be an upstanding redemption if I were credited the difference to my purchase. I DO have receipts for prepaying the $225 extra baggage fee. My last concern about this particular salesman is that when it was all packaged, I asked to view my bike on the inside, and was given pushback about this. His response was that the bike professionally packaged, and undoing the case may cause some difficulties with closing it back, which immediately made me feel more eager to give it a look. At that point, I told him that I needed to see how my precious "Midnight" was packed and that the parts are fitting, without bending for the next 24 hours. Professional or not, do it for the customer to help RESTORE confidence in you and your company! To be fair, I don't believe that this complaint is entirely the fault of the salesman. I do encourage PlayTri and it's associates to make periodic checks to ensure that online inventory matched the store inventory. This is Business 101! Yes, I do have an undergraduate Marketing degree. read more

Playtri - Bike Rentals Near Me - Dallas, Texas

Don't trust this store or their prices. Really disappointed in the service here. I thought it was a reputable store I could trust. I purchased a used 16" kids bike on a DFW store, but the bike was located in the Dallas store. I wrongly trusted that although used, they would have done maintenance to assure there was no damage. When I received the bike, it was pretty severely scratched up and after my daughter started struggling to ride it I realized one of the training wheel brackets was bent badly enough that the bike would topple over with her on it when it leaned to that side. To make it worse, I looked online for replacement training wheels only to find the exact same bike, brand new, for HALF of what I paid for this used and damaged bike. I contacted the store and explained all this, showed them the new bike price, etc. and all I got was an offer to exchange it for more expensive option (when I had already paid way overprice for this one?!?). Now I have some damage control to do with my daughter who used to love riding bikes but now has lost her confidence and thinks riding isn't fun now. read more

Love my new bicycle, had a great experience picking it out and learning about it. And reasonably priced!!!!

Amazing service; knowledgeable but never pushy. They won't try to sell you things you don't need and truly seek to understand what your needs are so they can help find the best most economical fit. Highly recommend. read more

This is one of the best bike shops I have ever been in. Brought my 1990 Stump Jumper in for a basic tune up and could not be happier. I highly recommend Playtri if you are in for a new or used bike or if your bike needs service, honest business, very friendly and helpful employees, WELL DONE GUYS! read more

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I have come here 3 times and had horrible experiences each time. 1) The first time they tried to overcharge me $150 for a bike, refused to let me see an itemized receipt until after the sale and then tried to say they couldn't refund me because they don't do refunds. Eventually the manager set it straight but took a while. 2) I picked up my bike the next day and had to immediately get it serviced 2 more times before it was rideable to take home (pedal and gear issues) 3) went in for my tune-up and to get 2 tires replaced. They say my bike is ready, but when I show up, it turns out only 1 of the 2 wheels has been replaced. Just a poorly run organization. read more

awesome service. They did all they can to make sure I got my tires ready for my ride tomorrow. Will definitely be back yet again and again. Thanks Fernando and Sarah read more

Fernando, this is very unprofessional when you say hanging there for waiting part, instead of finding solution for customer that spend big money and trusting you guys for warranty!!! I took my bike to fix it but made it worst and now I can't even ride it. It's been 3-4 months I am waiting for them to get a part for my $3500 bike and zero help besides waiting for part to arrive. You all really need to figure out how to fix the problems instead of being rude to customers! I DON'T remember this place for investing your money on any expensive bike. I should have done my research before my purchase. read more

looking into getting into biking. Trying to figure out what size I am and look at options from there. Was told if I don't plan on buying a bike there that I need to do research online and they will not help. read more

I signed up for the McKinney Triatholon. It was a disorganized mess. I wont go into details, but the event director was rude, people couldn't answer questions. read more

I would stay far away from this place. I ordered a $100 cycling jersey and it was too small. they charged me. 30% restocking fee. that is unheard of!!!! it's not a bike it's clothing. $30 for them to hang it back up on a rack. terrible!!! read more

Bought a new bike. Great customer service. Friendly and helpful advice from James. Highly recommend!

After coming to this location for many years, many of Ironman purchases, supplements, etc... I asked to borrow a wrench to switch my girlfriends pedals out MYSELF and the guy said for $15 I could do that. I thought the riding/tri community was better than that. Or maybe it's just PlayTri! Never coming back! read more

Purchased a Cervelo Soloist and couldn't be happier with my experience. The staff is awesome and the owner is hands on and was involved in the process. This is what you want when making a large purchase. Highly recommend Playtri on Mockingbird. read more

Fernando was outstanding in helping me find a bike that fits my needs. He went online and even called to the other location to make sure they had the very one I wanted in stock. Great service, knowledgeable and location. I enjoyed the entire experience. read more

We went to PlayTri for a bicycle for my son. We had been shopping at other local-area bike shops for several months, but kept coming up empty handed. We knew there was a national shortage, but we're still holding out hope. We stopped in on a whim, and found a loaded showroom. Many models were high-end, but they also had a good selection of mid-range options. We talked with Morgan, who was very knowledgeable and patient. She found two great options that were within our price range. Also, she shared information about local events for young cyclists and was genuinely interested in supporting my son's interest. They also offer discounts on merchandise and services after you buy a bike from them. Very friendly and helpful shop! read more

Some employees (not all) are dismissive and curt. I called 9 times before the manager finally picked up (during business hours). I asked about my tire replacement & he cut me off and angrily told me I'd get a call when my bike was ready and hung up. Over the course of the next 6 calls, I was hung up on twice and when I finally spoke to someone, she was impatient and annoyed. My bike had been ready and they never called me like they said they would. Seems they're only interested in making new sales rather than taking care of their existing customers. Yes they have bikes under $1000 but don't expect any customer service after you've made a purchase. read more

I made an order (#94540) on the 9 of March in PlayTri.com. It was a Pinarello bike for $3790. In a day, I realized that it was not a good idea to spend such a considerable amount of money, with all this pandemic coming. I wanted to cancel the order before it was shipped. I tried to call and email. No luck. Finally, they sent the order and answered that I could return the bike. It took time and money, but I shipped it back once I received it without unpacking. They confirmed receiving the bike on the 27 of March and said that it took 2-5 days to returned the money. To make a long story short, now they've got the bike and the money. I managed to call the shop's owner, Staci Brode, and she wasn't able to solve this issue. Now I understand why this shop has so many backlashes, and the whole situation looks like a scam. Please think twice if you are going to buy something in this shop! read more

placed an order for a pair of shoes on thursday night. my credit card was charged immediately, and got a confirmation email stating that the order will be processed and shipped within 2 business days. on tuesday night got an email from Sarah (their marketing director), stating that they dont have the shoes i purchased, and offering a 10% discount for a different pair that she chose for me. will never do business again with them. read more

Just purchased a bike that was supposed to be a Trek Domane SLR8 56cm and when it arrived it was a Trek Domane SLR6 60cm which is a much lower value bike and the wrong size. The people there did not believe me at first and I got the info off the Trek website from the serial number and measured the bike to verify that I was correct. They took the bike back but have much time in this process with buying the bike and assembling the bike to take it apart again and pack it, ship it back etc. No consideration for all my work and them not being accurate on what they sold me. Be careful with this company as you may not get what you thought your purchased! read more

This is an unethical crook. He sold me a $3k bike and then didn't ship it. For over a week I got no response despite multiple attempts to reach out via both email and phone. A week later he emerges trying to swap for me much cheaper bike for the same price, acting like he's doing me a favor. DO NOT TRUST THESE PEOPLE. I still don't have my refund either read more

Called about information on a bike I'm shopping around for. Was told they don't sell the brand I was asking about then when I asked if she could lend any suggestions on places that I might want to call I was told to call the ghost busters. Great customer service. Don't think I'll waste any time or money with this shop again read more

Even after their "mechanics" inspected a Felt FR3, they sold me this new bike with a crushed top tube, damaged front fork, and punctured front tube. Now I have a $2,000 bike that I have to send off for repair before I even get a chance to ride it. Avoid the crooks Edit: Though I still had to drive a significant distance to have the bike replaced, the owner definitely did right by me this time and saw that the damaged bike was replaced. read more

Based purely on the nasty tone of the associate who answered the phone, I'll never shop this store. Not sure if they're aware, but in the time of Covid it's common to check in with a business prior to visiting. Many still have reduced hours or require appointments, especially when it comes to services like repairs. The guy I spoke to shouldn't have picked up the phone if he couldn't be bothered. Zero customer service! read more

Terrible Franchise Owners. Allowing Fort Worth store to close. Terrible Service. Terrible Races. Shop elsewhere.

very helpful selecting a first bike, answered all my questions with detail. Very friendly staff!

Needed some consultation on tires and got what I needed for the type of riding I was doing. Very friendly and very helpful and courteous service. Highly recommend for new bike or tune up or repair. read more

Pretty cool spot. Have plenty of bikes, different styles and a wide price range. Also, when you buy a bike you get a free bike fit and service. The 10% discount on accessories for a year is awesome as well. Located close to white rock so I can swing by after a ride if I need anything. Luma, Morgan & the guys In the service department are very cool, knowledgeable & helpful as well. read more

Worse customer service ever! It sucks when you find a awesome store and the ppl who work there aren't very friendly. Idk if this has happened to anyone else but the sales staff isn't friendly, they didn't greet me or ask if I needed help, and after I found everything I needed I waited by the register a good while before anyone came. Multiple ppl saw me and kept re stocking shelves. Literally walked by me and nothing. Diff story when you talk to the mechanics those guys are awesome. And I wasn't going to leave a review but after visiting another bike shop the same day I shared my experience with them and they said "dude that's messed up, it's slow season no one is even busy!" And made me feel like I wasn't over reacting. Just want to say I will not be going back there. This review won't make a difference because they are a chain store but I would recommend you go to smaller local shops. read more

Caveat Emptor!!!! I saw an ad for an Argon 18 119 bike by playtri.com on a major on-line sales platform. It was a very good deal so I contacted playtri to agree bike sizing and any other small points. I was told the ad was incorrect . In effect the bike advertised was much more expensive. When I pressed on this they agreed to honor the offer.....but further on down the line it became apparent that they were aiming to sell me a bike significantly different from what was outlined in the advert. In my view this is sharp practice at best, false advertising and just for the record the advert that I has seen originally was still up a number of days later until I started the debate on what the spec should be on the bike I was trying to buy. I do feel that they were trying to mislead me. So just a cautionary note for others....be careful with this on line company "playtri.com" read more

I wanted to love this store really. Very convenient from home and you get that "local" feel when you walk in. The staff are extremely friendly and willing to help in a heartbeat. Why 2 stars? Ahmed. He has yet to accommodate me as a customer without an excuse. For example, I needed to get my bike ready for a Sat afternoon ride bc I had a rubbing front brake pad issue on my road bike. One of the staff members was willing to help until Ahmed stepped in, mentioned I had to leave my bike or go to youtube and save my money. I told him this had nothing to do with money, I would rather leave it to a shop in case it needed a hex wrench to loosen the bolt that attaches the caliper to the frame to center the pads (I do not have tools on me). Long story short, I was annoyed so I left my bike (decided to use my mountain bike later that afternoon), he said they would get it done by closing time. After following up for 2 days, my bike was finally ready. This time I asked if someone could adjust my clips on my new shoes (since I bought my SPDs there). Again Ahmed starts with cost, saying if I did this it would be $50+ but I needed something else it would be $100. First of all, did I ask or care about how much it's going to cost first? Advice from one business owner to another. LISTEN to your customer. The end. P.S. It would take me less than 5 minutes to adjust my brakes if I really wanted to. Ahmed was too worried about "other" things could be wrong and cost would pile up. LISTEN to your customer or ask your staff how they do it because they do a pretty good job at it. P.P.S. Just a reminder how quick it would be to adjust a simple brake job: https://youtu.be/6ktT21QxYcQ read more

This store is pretty awesome. They have a lot of high end stuff for serious cyclists and triathlon competitors. Great selection of bikes and reps are knowledgeable. Every time I go here they are very attentive and helpful and never pushy. Grant was great and helped me correct an issue with a smart trainer that the manufacturer was unable to resolve. Highly recommend checking this place out. read more

The staff were very friendly and knowledgeable. The salesperson was very patient with us and helped find the right bikes for our needs and budget. read more