On 1/16 we received a call that the bike was ready and were given a two-day window to pick it up before the shop closed for a week. This felt a bit unnecessary considering the bike had already been there for about four months. Here's the part that caught us off guard: when we arrived, the total was over $350. Up to that point, we had only been told it would be somewhere in the $200 range. We were then told they couldn't give an exact price ahead of time because parts prices fluctuate, which hadn't been clearly explained earlier in the process. My issue isn't really the price -- it's how everything was handled. The communication throughout the repair took a lot of follow-up on our end, and the final cost wasn't clear until pickup. When we asked about the difference and the delay, the conversation felt a bit tense, but they did end up offering a small discount, which I appreciated. I originally planned to leave a 1-star review, but because they worked with us in the end, I'm settling on 2 stars. I'm not trying to discourage anyone from using the shop -- just sharing my experience. I'd strongly recommend getting a written estimate upfront and checking in periodically if your repair goes past the original timeframe. read more

No customer service from the owner, guess she doesn't want customers to come back and she charges a lot to just readjust the chain of the bike read more

This store and the layout was quite funky. You can barely move around to access items and get to the register etc. The register counter was a mess with things everywhere. When you walked in you didn't even see anyone for help and no one ever asked to assist. A girl was laying on the couch talking on the phone or something, another man was working and then the lady was in the back by repairs. It was a strange experience, and we didn't find everything we needed. read more

I was doing a bike rally in Ferris, Texas, four days ago when my seat loosened and began pointing downward. Needless to say, this made for some uncomfortable riding. Luckily for me, B&B Bicycles had a mobile mechanic at the Palmer rest stop. The mechanic took my seat apart, lubricated the mechanism, and tightened it to my specifications. The remainder of my ride went very well. Thank you to the mechanic (he told me, after being queried, that his accent was South African) and to the bike shop that sent him to the rally. I'm sure I'm not the only person who benefited from the mechanic's presence. read more

I recommend searching elsewhere for your repair needs. I had called a few shops looking for one that could change an electric scooter inner tube for my son. B&B said they could and I took it in. My first indication of unprofessionalism was not receiving a claim ticket for the scooter. They wrote my phone number on a scrap piece of paper from the cluttered counter. I picked the scooter up a few days later and returned it to my son who knew as soon as he stood on it that it wasn't inflated properly. He used a tire gauge to see it had 22psi instead of 36. The positioning of the stem was such there was no way for us to inflate. I returned to the shop where they tried 3 pumps to add air, all the while telling me 36psi (the manufacturers recommendation) was way too much and they would only do 28. I inquired several times about why the stem faces that way? was it in wrong? etc. I was told that was how it had to be. Both when I picked up the scooter and when I returned it, the owner repeatedly said how they hate working on scooters. They don't have equipment for them, they weren't aware of different stem directions for inner tubes, etc. They are a bicycle shop (although they have scooters for sale there). That's all great, then do not tell someone you can do a job that you cannot and certainly don't be so callous and dismissive to customers who have paid you. I have since taken to a different shop who said the inner tube was in backwards and helped remedy the situation. And they agreed, it does take 36psi. read more

I've been using this Bike shop for years. They know their stuff. Tune ups and repairs are always done right. So blessed to have them in Cedar Hill! read more

Stopped in to check on bike selection. I was greeted by an associate/owner who assisted me in the bikes they have. I didn't buy a bike because they didn't have the specific bike that I wanted, but I did appreciate the effort to assist me during my bike shopping. Thank you. read more

Dropped my bike off for new handlebars and a tuneup. Pulled the handlebars up on their website to show the owner (who was not very interested in helping me at all) she said they had them in stock. Called in after a week and a half of no contact and was told they were waiting on the handlebars to be shipped in, after she said they were in stock. Received a message the next day that my bike was ready. Picked it up and all they did was throw on the new bars. Bike had no brakes, tires were damn near flat and very dirty, and I was overcharged for the new handlebars. Spoke with the same woman that I dropped the bike off to and she claimed no tuneup was ordered. Yet, we discussed how the bike had no brakes when I dropped it off. Will not be returning to get the tuneup, and the extra money they charged me for the handlebars is not worth dealing with the owner again. Look elsewhere for your biking needs. read more

ZERO STARS DO NOT SHOP HERE Manager would not honor online pricing which clearly states a specific bike with a price in the $300's, then trying to sell me the exact same bike for over $600.00 Once she was aware of the situation she quickly took the bike off the inventory online so I couldn't purchase. HORRIBLE CUSTOMER SERVCIE, TERRIBLE MANAGMENT, SAVE YOUR TIME AND MONEY GO ELSEWHERE. read more

Unlike some of the comments below, I have had a completely different experience at B&B. I found the owner to be kind, very welcoming and very accommodating to my needs. Even offering a discount on a previous year model bicycle... price was so good I could hardly say no to purchasing the bike, so I did! I found the sales technician James to be extremely passionate about bicycles not the typical trying to get the sale spiel if you know what I mean. I also found him to be very knowledgeable, kind and truly interested in my budget and purchase requirements. He went above and beyond allowing me to sample at least five bicycles and was always waiting at the door for my return. I have purchased over 12 bicycles in my lifetime from triathlon bikes, downhill bikes cruiser bikes not to mention lots of accessories. Doing business @/with B&B has been by far, my best experience at a bicycle store. Thank you B&B bicycles for such a great experience, especially since we were new to the state of Texas just moving here 1 month ago. PS. I enjoyed my experience so much I brought my wife's bike there the following day for service and to my surprise the mechanic Zack was able to get it in right away and we were out of there in 30 minutes. Zack KNOWS his stuff and had a humble spirit about him. He is extremely talented and was able to tune the bike up along with replacing cables and even installed the battery for us on the odometer speed monitor.... All in less than a half-hour! I would recommend this place to anyone looking for a bicycle and anything else related to a bike accessories Parts service excetera. read more

B&B Bicycles - Bikes Near Me - Cedar Hill, Texas

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No purchase made (simply because it was he first store I went to) but the customer service was very good. Two different associates patiently inquired what I was looking for and explained the different options. They encouraged setting on them, adjustments and offered for me to take them for a spin outside. read more

Had to give this place 5 stars for inventory and service.y boyfriend was looking for a 2xl bike and checked every Bike Mart and cycle store in the dfw area. He's 6'4" and needed that size which apparently there was a nationwide shortage or something. Anyways, he called here and this was the only location to have the Marlin Trek 6 in his size. Customer service was great! We are new riders and she gave us info on trails which we didn't get from Amy other store. read more

It hands down one of the best bike shops I've been to. My son and I made a trip last weekend (from CA) for a BMX race, and I called before to confirm they could help us. We were treated too kindly, considering we went in before closing, and they were super attentive and helpful. Excellent customer service and two awesome repair guys that are so rad! Thank you for our bike repairs and for helping us answer our questions. If you need bike repairs, this is the shop to go to! Thank you again; we appreciate you and your fantastic staff! Local or not, this is an excellent spot if you need bike services. read more

1) Customer Service is horrible 2) They charge for repairs they don't perform and are very disrespectful to customers when they are called out on it. 3) Spent over $300 dollars on repairs I didn't need due to their lack of qualified staff- never even took my bike out in the Parkinglot to test ride it to diagnose the problem. They just called me every other day to tell me how much the new parts were going to cost and when I picked it up after 2weeks of being under their care for repair the bike still had the same problems $360 dollars later. 4) I will never do business with these folk again! 5) Definitely disappointed and dissatisfied with the lack of respect during this business transaction! read more

I called because I had an issue with removing a part on the bicycle tire that I recently purchased from an online store. The young man that I spoke with suggested that I come in and offered to take the part off for me. I went in and was treated with excellent customer service. Some young ladies working there took up the challenge and won! I was invited to come back should I need any assistance with the wheel.. thank you for your help read more

Been buying my bicycle equipment from them for years. Always has basic parts and supplies of good quality in stock.

Drove 45 minutes because online it said they are open. But, they are closed for the next few weeks. Im sure they are good... but Call ahead. Long drive for no reason is no fun read more

Bought a brand new bike here and they didn't even check it to see if it works properly after putting it together. Front derailleur is completely out of wack now I gotta pay to have it fixed at another shop. read more

I have bought a bicycle here, gotten parts, and had several repairs done. Every time I come here I am impressed with the excellent service, they have a great team! It's the only shop in my area that I trust to get my bike fixed right the first time, and quickly! read more

Awesome bike selection. Honest, friendly service. Of all the bike shops in the metroplex this is by far the most efficient and professional that I've found. The employees actually ride and actually KNOW their products. After moving to the DFW area from Wisconsin, the crew at B&B were extremely helpful with riding/trail info and they had everything I was looking for in stock. Check out their site at www.bbbicycles.com ! read more

I had just purchased a Trek 3900, and was developing some squeaks. So I rode it in. Nick, the mechanic took a bicycle down that he had up on the rack, put mine up, and adjusted the brake, while showing me how to do it myself next time. For good measure, he adjusted the front derailleur. They have Saturday AM rides starting from the shop. Lots of good places to go from there. read more

My boyfriend has got his bike tuned up here for years so we felt good about coming here for my new one. It is a smaller location now but they still had a good selection in store for me to test. I was not comfortable on my last bike, they asked questions and gave tips we didn't even consider so I have no doubts. Been riding a few times and it's my perfect match. read more

B&B Bicycles - Bikes Near Me - Cedar Hill, Texas

I went to this store on a whim. I drove out to them just to look and occupy my free time. Bike stores in my area 5 mins away had very low inventory for the type of bike I wanted or no selection. B&B had a bike there that I liked but not exact wheel size and color that I wanted. Owner made me a very fair price on it that was hard to pass up but they had another bike that spiked my interest too. Bottom line B&B Bicycles owner worked with me to make me happy and I bought a bike. I was pleasantly surprised that this shop also had tons of biking supplies and accessories. A nice bike shop. Also dealt with their bike builder/service tech and he was very friendly and helpful with his advice too. read more

B&B Bicycles - My new Specialized Stumpjumper 650B Fattie - Bikes Near Me - Cedar Hill, Texas

Great locally run shop with attentive staff working hard, support this local business if you need anything bicycle related!!! Have brought my mountain bike in for some adjustments and replacement parts and every time Travis has been extremely helpful making sure everything gets fixed right! read more

John in Waxahachie is knowledgeable and friendly. He has helped our family many times with flat tires and bike adjustments. The store is small and has a hometown feeling. We believe in supporting this local business. read more

I initially came in and the staff was very kind. I walked around and the place is very clean. However, I bought a skewer for my bike and it was twice as much as online retailers. I wish their prices were a little better, but as far as quality and hospitality I believe it is a great place. read more

My husband and I just bought two Specialized Rolls with all the extra gear. We appreciated the friendly and courteous knowledge. I would definitely recommend B&B! read more

Endo'd and warped my wheel. Mechanic was busy but took my wheel and quickly trued it while I waited. Great service!

I recently took up Mountain Biking with my BF. For Christmas I got a 2013 Trek 29er, he has a Specialized. He's been coming to B&B for years, and I see why. Any time we've had an issue with our bikes, a question about a product, etc the staff of B&B Bicycles have always been ready to help. I needed to pick up my bike, and they kept the door unlocked for me even though I got there 10 mins after closing! I really enjoy coming here, even if just to talk lol. Thank you B&B... read more

B&B Bicycles - Both bikes are taken care of by the fine employees of B&B Bicycles - Bikes Near Me - Cedar Hill, Texas

Truly I regret having ordered a bicycle from this store. First off, the owner is rude, dishonest and unaccomodating. The bike was supposed to be in the store for pickup within 4 days...well that turned into a TWO WEEK wait. There were no courtesy calls (even after I had paid for the bike mind you)...I had to call in practically on a daily basis to find out the status...they had no idea when it was going to arrive... Then once I received it, I rode it ONE TIME, and wasn't happy with it, so I brought it back to the store to make an exchange for a bike I would like better...but the owner claimed she'd have to take $150. Off the trade price due to scuff marks and wear....???? As I say....I rode it only ONCE. and owned it for less than one week. She was very flat, rude & disinterested in resolving my issue....And only trying to rip me off!! Unless this store changes ownership, I would NEVER recommend anyone shop there. read more

They did a horrible job at servicing my bike as well as my son's scooter. Customer service awful, I think race had a lot to do with it. They replaced my inner tube. It lasted 2 weeks with very little use.I say, just stay away particularly if you're African American read more

Worst bike shop I've ever been to in the entire DFW metroplex. Zero stars. Manager (female) is always pushing staff to hard sell items. Quotes you a price for something and then last minute when you are paying for it, she drastically increases the price and then tacks on astronomical labor charges. (of course she never mentions the labor charge up front) The other review posted is obviously from an employee. Who else would post a link to their site????? They provide decent service, just get ready to get nickel and dimed for everything they do for you. Oh and be sure to look at their prices on their website first. Even if you buy it on the website before you get there, she will charge you more in the store. (they don't bill you for online purchases until you get in the store) read more

My first time going to B&B wasn't terrible. The staff was pretty quick to help me and everyone seemed nice. They didn't have the right size shorts that I was looking for so I decided to order them. They told me orders take about a week to get in. Well, long story short, it's been almost three weeks and I still don't have my shorts. I think they only have one person who does orders and mine got put to the side. I hope this isn't normal for them. read more

Best most friendly knowledgeable bike shop that I have been to in a while. Great people that care about you!

Not a good place for a bike, bike repair, or honest dealings. Not happy at all with this location.

James Caballero is very informative about bicycles..he helped us very much! He has riden his cycle across the nation. He understands the concerns of bicycle upkeep and choosing the correct bicycle for your needs. you should go talk to him!Awesome all the way! read more

Awesome shop and great people! Helped me out when I was in a tight spot needing guidance and some fresh tubeless tire sealant. Going back to support my LBS next time I need something read more

My first time visiting B&B wasn't a good experience. Customer service was awful especially in the bicycle parts department. The guy that works back there doesn't seem interested in helping customers. I will not do business with them anymore. read more

Just visited the new location. Much better store for them. Amazing selection, prices, and staff. I buy all my accessories there and will be buying a new bike from them soon. read more

B&B provides great customer service. They are very attentive to my need. I am a beginner rider and Justin provides awesome advice and he goes above and beyond to offer assistance. read more