I flew into Dallas with my bicycle to continue training for an upcoming race. After reassembling…read moreit, I needed some brake adjustments and stopped by Bike Mart Richardson near closing time. Despite the late hour, they welcomed me in and provided exceptional service. I came in expecting just a brake adjustment, but they went above and beyond--tuning my derailleurs better than they've ever been. The bike ran like new when they finished. They even took the time to recommend some great local training routes, which was incredibly helpful since I'm not from the area. The combination of their technical expertise, willingness to help at the end of their day, and genuine friendliness made this a memorable experience. If you're in the Richardson area and need bike service, I highly recommend Bike Mart Richardson. They turned what could have been a training setback into a seamless experience. Thank you to the team for taking such great care of me and my bike!

Service was amazing ! Super friendly and extremely helpful ! I will definitely be coming backread more

Always quick and exceptional service, my go-to spot for bikes, strollers or anything tire relatedread more

I found this shop to be extremely helpful and very knowledge. The owner is such a kind and gentle…read moreperson I am happy to give him all my business.

Love this shop! We purchased two new bikes as Christmas presents for our boys here. They were super…read morehelpful and patient, and we ended up with the perfect bikes. They built them and had them ready to for pickup on Christmas Eve.

These guys are awesome! They have everything you'd ever need, the store is immaculate, and the…read morestaff is friendly and helpful. I recently walked in with a 30-year-old wheel and a flat tire and tube that were neither standard nor easy to replace...and they stopped what they were doing (building a bike) and helped me find a suitable replacement, did the work and sent me on my way. When I thanked the tech for dropping everything to help me, he simply said 'that's what we're here for'. I was kind of in-shock because of how lousy service has become at other retail, fast casual restaurants, etc. Great work guys.

Theres a reason the Air Force didn't want me to be a jet mechanic. Recently, the mechanics at the…read moreWhite Rock Bike Mart reminded me of why. After struggling for hours with what YouTube calls a "simple" fix I literally threw in the towel and took my bike the mile and a half to have the experts look at it. Fifteen minutes later I was on my way home. Bike fixed, ready to ride. Dignity intact. The guy's behind the counter were patient, helpful, and understanding. Can't say enough about that part. So, if you're an "I can fix it guy" kind of guy who usually can't , my advice to you is: Don't be a bonehead like me. Just take it to the pros. And if you have to wait, there are a lot of great bikes to look at.

Friendly, helpful staff. Seth got me sorted before I hit 10 miles around White Rock Trail. Perfect…read morestop before heading across to the park.

Came in to look at bikes and maybe get one for weekend rides. The staff gave some basic advice, and…read moreI found a model that seems solid for beginners.

Always helpful and great service. Great suggestions on repair, always call to inform you of any…read moreissues. Thank you Warren and Mikey!

Leave Steve off the register. With his horrible customers service skills, he leaves a bad…read moreimpression on the location. This is my second time coming here for service. Steve definitely gives a bad impression of the location by ignoring the custom while being on the computer... if they have so much to do maybe hire someone who is not in so much hurry to finish that they forget the customer right in-front oh him.

Great service. Gave estimate and completed work quickly. Will definitely return. Friendly people.read more

Every time I go there, mostly to the bike shop, they always give me great advice and treat me like…read morean important person. I appreciate that.

It is downright cold in Dallas today and it was the perfect time to get to Sun and ski when they…read moreopened up this morning. In fact, it is so cold that the automatic doors were frozen shut and not working properly, and the employees had to physically pull the doors open for me. But that's not where the service stopped. When walking my dogs this morning, it did not take me long to realize in the 11° weather that my wardrobe is not properly equipped to be outside for very long. Don't worry about my dogs. They are cold-weather dogs and they absolutely love this weather and still expect their walks, but for me, that is a different story. I was amazed at the selection that this place had available this late in the season. Not only did they have a great selection, but most of what I bought was on sale. This morning I realized that it is way too cold to have any exposed skin so that I needed a full face cover. I also realized that with two pairs of socks and a pair of shoes my feet were still cold, and I needed better shoes for these kinds of temperatures. Sun and ski sports Had the answer to all of my problems.

The staff was amazing. They were very informative and made suggestions on what was needed Our bike…read morewas repaired and was ready when promised I would definitely recommend them to others. Their prices were very good.

Stop selling me service I don't need, stop being cheap. The pushy salesmen need to stop coming off…read moreas desperate. The corporate culture here by Mike Tenbusch needs a refresh.

Great experience all around with Playtri. The customer service, quality of bikes, pricing, and ease…read moreof purchase. My husband and I purchased two bikes (see pictures) and can't wait to start riding. Thanks, Playtri, for the pick ups.

Honest, attentive, knowledgeable, patient and kind! - Quality Customer Service Definedread more

Would absolutely recommend to anyone! Helpful and knowledgeable people. Will be my go to bike shop.read more

Another cyclist told me about this shop and I'm so glad he did! I took my Catrike to get a few…read moreadd-ons and they were just so thorough. They made adjustments and looked everything over. Patti was patient with all my questions and let me blabber on and on, lol. They have tons of bike toys and fabulous bikes. It's a dangerous place! Prices are competitive but the service and knowledge is actually way above Richardson Bike Mart. This place is 50 miles from me and RBM is only 12, but I will be bringing my trikes here from now on. It's just much more specialized and personable.