I flew into Dallas with my bicycle to continue training for an upcoming race. After reassembling…read moreit, I needed some brake adjustments and stopped by Bike Mart Richardson near closing time. Despite the late hour, they welcomed me in and provided exceptional service. I came in expecting just a brake adjustment, but they went above and beyond--tuning my derailleurs better than they've ever been. The bike ran like new when they finished. They even took the time to recommend some great local training routes, which was incredibly helpful since I'm not from the area. The combination of their technical expertise, willingness to help at the end of their day, and genuine friendliness made this a memorable experience. If you're in the Richardson area and need bike service, I highly recommend Bike Mart Richardson. They turned what could have been a training setback into a seamless experience. Thank you to the team for taking such great care of me and my bike!

So pulled an old Serotta down, cleaned it up, serviced and took it out front for a ride around the…read moreblock. The rear derailleur cable was however frozen up. Drove the 30 min. to RBM Richardson. Explained I just need the one cable replaced and said I'll just go look around. Dude says "oh no, it will be at least 2 wks". I said you must have misunderstood, I just want a shifter cable replaced and not having just fallen off a turnip wagon I know that's a 10 minute job. In any case, that's not happening, so after 20 years and several bike purchases, I'm now a Trek shop in Allen customer. The only thing RBM has that I can't get online is bike service and repairs. You'd think they'd be making an effort not to eff that up too.

They did amazing work fixing up my bike. Looked good as new. Great value! Well informed and…read morediscussed options with me. Timely completion

Always quick and exceptional service, my go-to spot for bikes, strollers or anything tire relatedread more

I bought my first pair of cycling shoes to join those fun spin classes! Luckily, I didn't have to…read morebreak the bank because I caught a good online sale. Since I am a newbie, I needed a tutorial on how to add the cleats. Elias was kind enough to walk me through the process and hyped me up when I did one of the shoes on my own. Now, that is what I call above and beyond customer service.

These guys are awesome! They have everything you'd ever need, the store is immaculate, and the…read morestaff is friendly and helpful. I recently walked in with a 30-year-old wheel and a flat tire and tube that were neither standard nor easy to replace...and they stopped what they were doing (building a bike) and helped me find a suitable replacement, did the work and sent me on my way. When I thanked the tech for dropping everything to help me, he simply said 'that's what we're here for'. I was kind of in-shock because of how lousy service has become at other retail, fast casual restaurants, etc. Great work guys.

Theres a reason the Air Force didn't want me to be a jet mechanic. Recently, the mechanics at the…read moreWhite Rock Bike Mart reminded me of why. After struggling for hours with what YouTube calls a "simple" fix I literally threw in the towel and took my bike the mile and a half to have the experts look at it. Fifteen minutes later I was on my way home. Bike fixed, ready to ride. Dignity intact. The guy's behind the counter were patient, helpful, and understanding. Can't say enough about that part. So, if you're an "I can fix it guy" kind of guy who usually can't , my advice to you is: Don't be a bonehead like me. Just take it to the pros. And if you have to wait, there are a lot of great bikes to look at.

Great bike shop with very friendly staff. I have been a Bike Mart fan for many years, but had never…read morebeen to the Gaston location. I have been there twice now, once for a major tuneup and then again for a flat tire repair. You can schedule service in advance and just bring your bike in later. That is very handy. My flat tire was repaired while I waited, and only took about 15 minutes.

Came in to look at bikes and maybe get one for weekend rides. The staff gave some basic advice, and…read moreI found a model that seems solid for beginners.

Always helpful and great service. Great suggestions on repair, always call to inform you of any…read moreissues. Thank you Warren and Mikey!

Excellent service, at a reasonable price, I had my bike renewed and ready quickly! They give free…read moreestimates if needed too. Thank you Boyd, you are the best! Friendly & efficient! Mrs. Lahodny

Best bike shop in Dallas. Saved me on multiple flats and mystery mechanicals. Solid product…read moreselection, great Pinarello stock, and staff that actually knows what they're talking about.

I purchased a used Trek FX3 bicycle at an estate sale and took it to Sun & Ski to have it checked…read moreout. The sales person in the department was great. He checked everything on the bicycle and could not find anything it needed. I was impressed as he could have told me it needed different things to be done, and I would have fell for it. I highly recommend them as I went to three other shops and they didn't really care about checking out the bike, they were only interested in trying to sell me a new bike. I have already notified some of my friends to go there as they will be treated very well by a professional group of people.

Every time I go there, mostly to the bike shop, they always give me great advice and treat me like…read morean important person. I appreciate that.

If I could give 10/5 stars I would. Went in for a basic fit on my old TT bike. David was Fanta and…read morelistened to everything I had to say about my riding experience thus far. He brought expertise and fixed my position. This included outsourcing an uncommon part to complete the fit. Overall the staff were fantastic. Extremely friendly and had a can do attitude

Excellent customer service. Took good care of me. Bought a bike, helmet, car rack, and other…read moreaccessories. Highly recommended.

Great experience all around with Playtri. The customer service, quality of bikes, pricing, and ease…read moreof purchase. My husband and I purchased two bikes (see pictures) and can't wait to start riding. Thanks, Playtri, for the pick ups.

Honest, attentive, knowledgeable, patient and kind! - Quality Customer Service Definedread more

Would absolutely recommend to anyone! Helpful and knowledgeable people. Will be my go to bike shop.read more

Another cyclist told me about this shop and I'm so glad he did! I took my Catrike to get a few…read moreadd-ons and they were just so thorough. They made adjustments and looked everything over. Patti was patient with all my questions and let me blabber on and on, lol. They have tons of bike toys and fabulous bikes. It's a dangerous place! Prices are competitive but the service and knowledge is actually way above Richardson Bike Mart. This place is 50 miles from me and RBM is only 12, but I will be bringing my trikes here from now on. It's just much more specialized and personable.