Big shoutout to Phillip for fixing my son's bike in 15 seconds today! I called 4 shops and the…read moreprevious 3 refused to help me today, but luckily I called Trek in Coppell. I told Phillip that my issue was simple, but I simply have very little bicycle knowledge. He replies, "bring it in, we will fix you up immediately." Great American service that just doesn't exist like this anymore. Highly recommend asking for Phillip for all of your bicycle needs.

Absolutely wonderful experience. Out bike was taken care of and we were helped by the staff as we…read moretried to find our helmets, the right sized bike etc.

I've been bringing my Trek Marlin here for a couple of years now. He does great work, very fast,…read moreand very reasonably priced. You are going to get the same quality of work here as you would a commercial bike repair shop but for a fraction of the cost. He is so nice and friendly and will even shop around for cheaper parts or make recommendations for cheaper options. I have also brought my family's bikes here and will continue to use Big G! You won't regret letting Big G work on your bike!

Amazing and great service with Mr. Gerardo. He was very knowledgeable and kind and fixed my bike…read morechain super fast

Great customer service! And very prompt ...had to get an inner tube repaired on an e bike and…read morebrought in Saturday morning saying it would be ready by Sunday but it was done by Saturday afternoon! My son was happy to have bike back since it was a long weekend of no school!

These guys are awesome! They have everything you'd ever need, the store is immaculate, and the…read morestaff is friendly and helpful. I recently walked in with a 30-year-old wheel and a flat tire and tube that were neither standard nor easy to replace...and they stopped what they were doing (building a bike) and helped me find a suitable replacement, did the work and sent me on my way. When I thanked the tech for dropping everything to help me, he simply said 'that's what we're here for'. I was kind of in-shock because of how lousy service has become at other retail, fast casual restaurants, etc. Great work guys.

Hands down the best bike shop around. The guys (and girls) in there actually know what they are…read moretalking about. They are super helpful and knowledgeable. I also really liked how is all the questions we were having with them when they were not 100% sure about something, instead of making it up or pretending, they said effectively, I think the answer is this but let me double check so I don't quote you the wrong battery life or wait on the bike car rack. Also, this location is their 'clearance center' so everything is seemingly on sale and it is huge so they have everything ad have a huge service and maintenance area which I think i probably becoming a bigger and bigger deal as more people are going to pedal assist e-bikes which is what we did. Generally we ride pretty flat areas but if we are riding hills or going a long way the pedal assist ebike is really nice. You don't have to use it but it allows people of different levels to go on rides together and lets you not have to avoid longer or harder rides because you know you can turn on the pedal assist if you want or need to. Lastly, they folks there make sure you know the features of whatever you are buying. It isn't a take it home and go on the internet or dive into the manual, even though you can always do that. They actually walk you through how it works and also say to come back in anytime with questions. Totally a lost art in service that it is cool to see still exists in some places.

This is an awesome shop, not only the variety bikes they got also the best after service that I…read moreever know . If you seeking a bike for yourself and your family and your kids. Come here, you won't be disappointed

3 stars--because wow, that price increase!…read more I got a flat on my new bike, and since the tire is bigger than my old one, I figured it might cost more. I used to pay around $24, and I've always come here without thinking twice--my husband introduced me to this place, so it was my go-to spot. Well... this was my last time here. To be clear--everyone is kind and super helpful. They always greet you with a smile, and if you have to wait, there are huge, comfy loveseats to relax in. Honestly, their service is fast. Last time, I walked in, got help immediately, and was done in less than 10 minutes. The tech even showed me exactly what punctured the tube before wrapping up. Less than 15 minutes, and I was out the door. So when he told me $34, I tried to justify it--maybe the tube itself costs more now? But when I got in my car and actually checked my receipt, the tube was only $1 more than my old one. What really cost more? $20 for installation. Wow. That's just too much, I'm sorry. I drove 20 minutes to get here, so with this pricing, I've decided to opt out from coming back. Good luck to you guys!

Took 2 bikes in to Bike mart Richardson for a tune-up. 2 weeks later they called me and I approved…read morerepairs. They then called me and told me the bikes are ready. Went to pick them up. They wheeled out a bike with 2 flat tires and no repairs completed. Horrible overall parts and repair service and way overpriced. $20 to change a bike tire plus the cost of the tire. GO SOMEWHERE ELSE!!!!!

I visited this place with my son to explore e-bikes for the first time, and I must say, I was…read moreimpressed with the service provided. Experiencing pedal assistance was new to me, but opens up a new opportunity to further explore the city. The staff was incredibly knowledgeable and accommodating. Since they were an authorized Aventon dealer, I was able to test-ride a few different models. I also noticed they serviced any brand analog bike. There were a few folks bringing in their Specialized bikes for repairs or tune-ups, which is a testament to the quality of their technicians. The team patiently addressed all my questions without any pressure. Having visited numerous bike shops in the area, I can confidently say that none left me with the same positive experience. While I didn't purchase an e-bike on this visit, I will definitely be bringing my business here. I know a new bike is on the horizon for more family fun!

Wow!! Very honest and helpful. I have a Hurley e bike that has no customer service and the bike…read morejust can't be serviced anywhere. I tried CFB Bike Shop and I feel confident that what Odie was telling me was the best information for my current needs. He went over new e bike options and what the best deal was for what I was looking for. The best part is I actually found a place that will be able to service my new e bike. 10/10 recommend.

Came in to look at bikes and maybe get one for weekend rides. The staff gave some basic advice, and…read moreI found a model that seems solid for beginners.

Always helpful and great service. Great suggestions on repair, always call to inform you of any…read moreissues. Thank you Warren and Mikey!

These guys spent about a half hour picking thorns out of my tire before they put in a new tube…read moreCharged me a good price Very decent people, highly recommend Ps coffee shop in the same building is excellent

This review is a year too late. Kevin (owner) is just what we need more of. A talented LBS owner…read morewho knows his craft and a pleasure to be around. His place is a chill little shop near the square in Denton. Thankful he built me a sold SS mountain bike that is my go to for the trails in north Texas

Love going here! They have great service and really make it worth going in-person vs buying online…read more It's nice to have the advice of people who know what they're talking about and everyone I've met so far is super nice. Excited to try out their weekly group rides.

I just bought a Velotric Discover 3 e-bike from Mad Duck. Clarence has been great with helping me…read moreget the bike. He is a wealth of knowledge & very helpful. None of that attitude you can get from some bike shops. I used to ride road & mountain bikes, but things have changed since I have gotten older & the e-bike works out better for me now. Don't buy one online, get it through a bike shop, you will get better support & have a better experience! Mike & Clarence set up the bike for me & then worked with me on the fit. I am very happy with the experience! Make sure you buy a Mad Duck Cycling Camelback water bottle before you leave!