Hands down the best bike shop around. The guys (and girls) in there actually know what they are talking about. They are super helpful and knowledgeable. I also really liked how is all the questions we were having with them when they were not 100% sure about something, instead of making it up or pretending, they said effectively, I think the answer is this but let me double check so I don't quote you the wrong battery life or wait on the bike car rack. Also, this location is their 'clearance center' so everything is seemingly on sale and it is huge so they have everything ad have a huge service and maintenance area which I think i probably becoming a bigger and bigger deal as more people are going to pedal assist e-bikes which is what we did. Generally we ride pretty flat areas but if we are riding hills or going a long way the pedal assist ebike is really nice. You don't have to use it but it allows people of different levels to go on rides together and lets you not have to avoid longer or harder rides because you know you can turn on the pedal assist if you want or need to. Lastly, they folks there make sure you know the features of whatever you are buying. It isn't a take it home and go on the internet or dive into the manual, even though you can always do that. They actually walk you through how it works and also say to come back in anytime with questions. Totally a lost art in service that it is cool to see still exists in some places. read more

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This is an awesome shop, not only the variety bikes they got also the best after service that I ever know . If you seeking a bike for yourself and your family and your kids. Come here, you won't be disappointed read more

I have been buying Trek bikes for 8 years and have been working with the Hurst store for a couple of years. The staff are all excellent and the manager Jason bends over backwards to help customers. A couple of years ago I needed a replacement trunk bag for my old bike rack and Jason found the last on in the US in NYC and got it here for me in a week. This year I rode over 7,000 miles and always do the Trek Century challenge, so I have a lot of service work done. Tires twice a year, not to mention chains, cassettes, and tune ups; so I'm very familiar with the service department. They are honest and incredibly skilled at everything they do. They're also very friendly and helpful, something that is often lacking in bike shops. After 4 years and 20K miles I finally had to replace my trusty 2019 Marlin 7. I got a great deal on a new Marlin 7 and at Jasons recommendation had the standard chain ring replaced with a larger one. It's perfect for endurance training with plenty of top end and lots of torque in the low end. The bike is amazing and I'm looking forward to years of service from the bike and the Trek shop in Hurst! read more

Trek Bicycle Hurst & Outlet - Bikes Near Me - Hurst, Texas

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Expecting to find a small storefront bike shop, I was surprised to walk up to this very large bicycle *emporium* that appears to occupy a former grocery store in this strip center on the corner of Harwood and Norwood in Hurst. Bicycles Inc. is a one stop shop for all things bicycle. The inside is open, clean, and well-organized. A repair shop is located inside the store, on the long wall where the repair guys are easily accessible for questions. By the helmets is a small amount of seating, which I found helpful while waiting for a staffer to look in the back for something for me. The name of the place sounds like a bike store from a 1930's cartoon. But, nothing about the service, stock, or repair shop is out of date. I came looking for a fender for a bike that a family member had bought at another location. They were able to look him up by name to make sure I found a fender that fit the bike. The staff member who assisted me was wonderful, explaining things and showing me where to find what I needed. When I settled on a helmet, it turned out to be on sale, even though it wasn't marked so, which brought me in under my gift budget. Win! I'm not an avid biker, but my experience was very good, from service to availability of items I needed at good prices. Recommended! read more

Trek Bicycle Hurst & Outlet - Front entrance - Bikes Near Me - Hurst, Texas

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I had a very positive experience with this business. Probably best to avoid a busy time of time. I enjoy the warm, welcoming, friendly attitude of the staff. As an Outlet, pricing is outstanding. read more

This bike shop is Amazing. They have so many bikes and Brandon is Amazing very knowledgeable and helpful. I bought a 2022 Trek Marlin 6 from him. I highly recommend this bike store. If looking for a new bike go check this place out and ask for Brandon. read more

Trek Bicycle Hurst & Outlet - My 2022 Trek Marlin 6 - Bikes Near Me - Hurst, Texas

I rate businesses based on what they offer not based on previous ownership or related businesses. Therefore, Trek Bicycles Hurst is being rated only on what they are now and what the current economy has available. They are only Trek and Trek based accessories. They have those products. The staff is excellent, they are experienced at this location. The products are high quality - I have 3 Trek bicycles and multiple components. They are doing what they represent therefore they get a 5. Now, based on overall what I expect in a bicycle shop: In addition to the 3 Trek bicycles, we have 3 Specialized and 1 Maruishi. In the past, we have placed 6 working condition - Walmart bicycles at the curb since they were not worth giving to someone we liked. Trek Hurst has only one brand, you cannot compare to other brands that fit you better physically or financially. Because of the "demand" over the past year for bicycles, there is a limited offering of styles and makes of bicycle. You will not be able to compare steel, aluminum, carbon, titanium bikes or a variety of components. They do have a good supply of starter bikes around the $500 range. They have an enormous supply of "electric motorcycles" for those who really are not cycling but want to look like they are. An aside note: Those bikes should be prohibited on the public bike trails since they are motorized. I have seen too many chubby bunnies zoom past young children on these motor assisted bicycles. I did not see a selection of bikes for the avid cyclist. Most of the good bikes I saw were not affordable or desirable to Joe Cyclist, the typical bicycle enthusiast. I did not see a supply of support products you will need for maintaining and accessorizing your bicycle. The intention of my visit was to buy a couple of sets of clips for 2 of my bicycles and check out the new shop. I left without buying anything. Conclusion: I will try to take the bicycles I purchased through Bicycles Inc. for regular maintenance. I will be forced to look elsewhere for component support and other products. read more

I bought my trek back in Salt Lake City, Utah, I have just recently moved to the Fort Worth area. I've been to the track bike shop twice now and have been blown away by the service. The first visit I just needed some new grips ended up walking away with a couple different things that I didn't know I needed, they never sold me anything I didn't need, and I always walking away with an awesome decal from my bike. However, the second time I visited the store I was in the worst mood ever because someone tried to steal my bike off of my car, and I thought my bike was ruined. they doctored my bike up in record timing. I think I was out of there in 15 minutes! they used all spare parts when I ask them what I owe them they said "just keep coming back" for as long as I live in Texas, the trek bike shop in hurst wil always be my number one choice! read more

Trek Bicycle Hurst & Outlet - Bikes Near Me - Hurst, Texas

The best! Been a patron since I was a kid (at the previous location). The employees are professional, knowledgeable, courteous, & stoked about you riding. read more

I just love these guys. They have a great selection of road, mountain and gravel bikes. As well as bikes for the beginner and some cruisers. There is a bike for every price range! I have purchased 4 bikes from this store now and I have never been disappointed. They will take the time to make sure you get the bike that best fits your needs and budget. Bonus: They will also fit you on the bike. A good fitting is so important. I got a gravel grinder on this visit and my husband got a touring bike. Their repair shop is also good. read more

Trek Bicycle Hurst & Outlet - Getting fitted on the new ride - Bikes Near Me - Hurst, Texas

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I have been to TREK only a couple of times, and each time, they have been very professional, friendly, and eager to assist. Recently, they went above and beyond. My grandson received a bicycle for Christmas (not purchased at TREK).The handlebars kept slipping. I took the bike in to TREK, and they attempted a simple fix. They did this without an appointment, phone call or anything prior to my arrival. They just tried to help. Unfortunately, the bicycle broke again, so I returned. I was expecting to have to leave the bicycle. They said that they had a better idea of the issue, and immediately a tech began working on it. I was there about 30 minutes. The bike was fixed. Again, they would not accept payment, saying that they wanted to make a Christmas present right. It was awesome. The folks at TREK are phenomenal, and they will have all of my bicycle business from now on. read more

I can certainly understand why this Trek bicycle shop is listed in Yelp as "Unclaimed" No doubt the guys running the shop placed the first review, ie: it's a new business, not to be associated with old businesses or their past business which has been local, they just move around once they run out of fresh customers because word gets out that they shaft Elders, I know first hand - from my Brother's experience. I SO want to give details yett I don't want my brother to be the target of retaliation - they have his address on file and by the way they were so smooth at being connivingly dishonest with him.?.. I dare not wonder what people who could cheat someone in the name of Charity for fake sake. Who knows what they are capable of. What they Should have is a red flashing sign like BEWARE! & No more Victims. Those guys don't seem to be Aware that they'll be punished for their crimes either here or up there read more

Most bicycle shops include one of many personalities: A) The hardcore trail rider that knows everything but shares no information. B) A know-it-all that keeps on talking and will not shut up. C) A used car salesman type and/or D) a warm body. We got none of the above. My fiancee and I came in looking for mountain bikes and was greeted within 5 minutes. The person that eventually became our salesperson talked with us 3 separate times before he actually stopped to offer help. At first, he was busy running bikes around. I'm assuming he saw that we needed help and stopped. He talked to us in very basic buying terms which led me to believe it was the used car salesman coming out. However, after I displayed some knowledge about bike parts, he warmed up quickly and our buying experience went smooth. I got a Trek 3700 and my fiancee chose Specialized for her bike. Our salesperson Ricky, explained to us about the wires loosening up over the coming weeks and to bring both bikes in as soon as that happened. Overall a good experience. The shop is massive and the selection is wonderful. Bike clubs meet here and hang around to chit chat. I also saw a good amount of families as well. After the sale was rung out, Ricky genuinely thanked us for the business and even walked out my fiancee's bike to the car. A pleasant experience and a returned visit for more bike toys in the future! read more

took my bike in for a brake bleed. They called me later saying that I had a huge chunk missing from my brake pad and it needed replacing. I asked if they could just bleed the brakes. "Oh NO" Its a safety issue, and they would not be able to test it. I said do nothing and I picked it up. I have changed many brake pads, and when I got there, I was surprised to see the brake pad only had a tiny area of damage, was perfectly functional. I took it to another place that did the bleed and said the brake pad was "in spec" = fine. I wont be going back to Trek. read more

I thought about my most recent bike shop experiences. I questioned if maybe I was being to harsh on the two local bike shops I visited last week. So I decided to take a look at the website for Bicycles Inc. In Mid-Cities. This is the first shop I visited. The employee from Bicycles Inc. said they didn't have the part I needed before even looking at what I had in my hand. When I asked about ordering the part, they said they couldn't help me. A little while ago I found the exact part i needed on their website. For two thirds of what I expected to pay. A little while ago I ordered the part I needed from Wheels Manufacturing. I paid about half of what I expected, and the part is coming directly to my door. When local bike shop owners wonder why they are losing sales to mail order, and the internet they might want to take a look at how their employees treat customers. read more

Trek Bicycle Hurst & Outlet - This is the part Bicylces Inc said they couldn't help me with. I found it on their website. - Bikes Near Me - Hurst, Texas

I took them my bike. Said they were going to do some stuff that I needed done. Wasted my time. Picked it up and nothing was done. And they said they weren't going to do it when I had a night ride that night. Went to Performance bicycle in Southlake. And they did it with me in 40 minutes. read more

Trek Bicycle Hurst & Outlet - Bikes Near Me - Hurst, Texas

I brought in my Specialized road bike and it needed about $300 worth of work to get it up and running for the season. After weighing my options, I found a new bike with a few more features that I wanted to buy instead of investing more into my old bike. The technician I was dealing with quoted me a trade in price of $312 for my old bike before I started looking around. Once I decided to do the trade in and purchase the $1800 new bike, another employee quoted me a much lower price for my trade in. That's when I felt like I was on a used car lot. He had to go speak with his manager and it took forever. I was waiting there ready to spend a significant amount of money with them and the salesperson and his manager were laughing and messing around. Once they finally realized I was growing impatient, the salesperson came by to tell me they were working on an offer for my trade in. I told them that the $312 offer was the one that "sold" me on the new bike purchase and if they couldn't do that, I was out. They continued their joking and laughing so I grabbed my old bike and left. They have awful customer service and all of their equipment and services are way overpriced. I miss the old ownership. I bought all of my bikes and gear there and had all my services done there and they were very friendly and fair. These new people are terrible. I'll drive the extra miles to find a new bike shop because they aren't getting anything else from me. Beware. read more

The man was knowledgeable about types of bikes. Currently, they "don't have any bikes" although they do have bikes in their location. Additionally, the showroom is closed at this time during pandemic. Unsure how that helps if staff is not required to wear mask at this time. Not one single staff member wears masks, so do not visit if you are high-risk at getting COVID-19 or concerned about spreading the virus to others. read more

Really knowledgable people who aren't pushy, for me that is a pretty good start.. They also have a really good service department to tune or fix your bike. read more

Jessy M. was great, me and my girlfriend both agree that he is an all star employee. His hospitality and professional service blew us away. We had gone to another bike shop just before and feel much better here. Thank you for helping us get her dream bike. We couldn't go inside the store so he had to run back and forth a couple times and put together a perfect saddle bag tube replacement kit for her as well. Thanks again! read more

Bob Owen at Bicycles Etc took over 2 hours to make sure my girlfriend and I were completely comfortable with our purchases of our new Specialized bikes. We got sized properly, complete adjustments in real time on the bike simulator, and test drove them in the parking lot repeatedly. On top of that we found some great deals on last years models saving us hundreds of dollars on our bikes. If you are in DFW and are looking for great service on your next bike purchase, go no further and it is worth the drive Dallas people! read more

Trek Bicycle Hurst & Outlet - Getting custom fit with Bob at Bicycles Inc! Now this is the customer service that is nice! - Bikes Near Me - Hurst, Texas

Bought a brand new entry level mountain bike here. After I began having issues with the suspension they had me bring it in to service. Warranty covered the new fork, on top of that the service manager stayed in touch with me every step of the way during the repair. Will definitely be buying my next bike here. read more

Been here 2 different times now trying to trade in 2 different GOOD bikes. In order to trade your bike, it can't be too old, and the new one is that it has to be a brand name. If I brought a 3rd bike to try and trade, I'm sure they would give me another reason to deny a trade. Because of Covid-19, no one can enter the huge store they have and there were many people waiting outside while many left, due to frustration, I presume. Of course, they had no bikes for my 10 yr. old to buy. Done trying to give this place my $. read more

Not much of a salesman here. Walked in during the week, empty store, just one customer, yet not one employee made the simple attempt to acknowledge a customer in the store. They're just too busy chatting among themselves. Even when I left walking past two employees just doing their thing - not even a "did you find anything..." Anyway, good thing for Amazon and online shopping - no sales person needed either and I can get stuff much cheaper. read more

Purchased a used bicycle from here. They have hundreds of bikes most they sell and work on are extremely expensive but when I dropped in and bought a cheaper used bike the guys and gals at Bicycles Inc treated me like royalty. Wether you spend $10 or $10000 these guys will make you feel like family. read more

I'm very pleased with the maintenance of my bike! They quoted me 3 days and had the work completed in 2 days! They were friendly, knowledgeable, and my 15 yr old bike feels like new! I had level 2 maintenance package along with bee brakes, cables, and tires. They're doing all my bike maintenance from here on out! read more

Friendly shop Uber carefully boxed a bike I bought on ebay over the interwebs I never set foot in the store but the seller did I think they only charged about $50 labor for boxing, great deal, in San Francisco, they charge $75-100 Shop person even sent the ups tracking number! read more

While I had high hopes for this place - I have to say my experience wasn't good. I'm new to riding so I went here because they have a large selection and I was hoping to get some advice about bikes best fit for trail riding. I loitered around for 25 minutes hoping I could get some help from an employee, but when I saw that no one who worked there even acknowledged my presence, I decided this was not a place that I wanted to purchase a bike. So I left feeling a tad dejected. read more

Thanks to Rick for the great service and support. We purchased two bikes for two different needs. We learned the basic mechanics and important tips for maintenance. And, we had help loading them in the car. Thanks so much! It's great to have a local shop to go to and even better when the service is fantastic! read more

I didn't buy my bike here, but I have been twice and both times, including today, I've had great customer service. And today I was greeted by a cheaper price at the cash register than was on the item by $12... can't beat that. read more

This shop could not be more accommodating! Short review: Love love love this store; skilled , hospitable AND pleasant staff. The pricing was very very reasonable... for labor and parts! I picked up a tiny thorn in my tire and sadly I have not a clue how to change my tire tubes. I showed up before they were open hoping to be first in line in order salvage a bike riding day by getting a tube change. They not only welcomed this little old lady into the store before the posted hours , but the sales person was as pleasant and helpful as anyone would expect. He set me right up with ANOTHER talented , customer centered staff person ! Not only did this young man expertly and swiftly replace both the tubes, he did this while engaging in pleasant conversation and recommending a good ride for me. I will check out this ride someday ;) http://www.alltrails.com/trail/us/texas/trinity-river-trails What I like best about this store that the staff received me as a peer, no eye rolling about a little old lady who rides a bike, they were just anxious to help me get back on the road and enjoy my bike at whatever level that is. That alone is refreshing :) Thank you! read more

I had the best experience here a few days ago with Joel! Very sweet, knowledgeable and helpful! I am a new bike rider and he helped me put my new folding bike together! THIS place is awesome! I'll be back very soon for the care of my new whip! read more

A while back I decided out of the blue to do a triathlon and bought an old used bike from a friend who wanted to get rid of her bike and was hurting for money. I've been to a few different bike shops in the area and Bicycles Inc is definitely my favorite. The shop is huge but the staff are all very attentive, friendly and helpful in every department. When I went in to have my bike worked on, Tim was awesome. He fixed my bike, gave me pointers and a mini lesson and then walked me through the clothes and accessories. I started going on the weekly rides. The first ride I rolled up in my car right as they were rolling out on their bikes, but one of the ride leaders, Rick, waited for me and then took me on a route adjusted to my fitness ability as a newbie rider on my first road bike ride. He also gave me lots of tips. On the following rides I met many other people in the bicycling community through the group rides. There was even a guy at the group ride who went running with me after the rides to help me get in my brick training. Turned out that used bike was too big for me, they adjusted it as much as possible and gave me advice on what were possible things I may consider to maintenance on the old bike with the costs and levels of importance. After a few weeks, for safety reasons I gave my bike to my big brother and bought a new bike. They had a great selection, helped me find a bike that was within my budget, fitted me to it and taught me how to fix a flat, care for my bike, and warned me of things not to do. They were receptive to all of my questions. 6 cm smaller, riding my new bike was like a dream and so much safer. The shop is a great place to find a new or used bike and ALL of the accessories: clothes, nutrition, safety things, gps, even car racks. Plus it is a great place to meet other bicycle people to ride with. read more

The employees here are very friendly, helpful, and knowledgable! I came in not knowing much about bikes. I was buying a gift for my boyfriend. I was looking for a beginners bike and not wanting to spend $1k on a bike. End up getting a hybrid! Bob helped me and he was so kind! My bike wasn't in store but their able to grab it from another store, build it, and call you once it's ready. I came in on a Wednesday, receive the call the next day, and picked it up Friday! This store offers so much. You'll been blown away how many bikes are on displayed. They also service bikes as well! Looking forward to coming back here! read more

Extremely rude during the pandemic. I was ready to spend $1,000 on a nice mountain bike. I waited in line outside, asked if they had any mountain bikes available, he said $3,000 was the starting price just to get me to leave. I made sure to say F you and called him a C*** sucker before I left. I hope he reads this and remembers my face. I did find a great bike for $700, but not from these clowns. read more

It's difficult to describe how far above and beyond these guys have gone to take care of me. I've purchased 5 bikes from Bicycles Inc. All the maintenance on my bikes is performed at the shop. Not because I can't do it or don't have the tools, but because they are the best around. When selecting a new steed for the stable, all the crew is knowledgeable and openly discuss what options and featured best suit my riding style. This gives me the ability to make the right selection and feel comfortable in my decision. Bike Parts & Service 5/5 stars. Selection 5/5 stars. Customer Service 5/5 stars. I will keep coming back here for years to come. Thanks Bicycles Inc. for keeping me rolling! read more

I got my bike assembled by these guys because the ones pre assembled at Walmart are done half you know what. They did such a a good job that it felt like it was twice the quality of bikes I've had before in the same price range. Then a couple weeks later I got a flat tire. I called the guys to see if they could help me out, and they told me to come on in and that they would take care of me. And they did just that. My bike is my mode of transportation and without them I would've been in trouble. This store and the people in it are A1. Couldn't be more thankful. read more

Some of the best bike store staff around. From being custom fitted for a new bike to just picking up stuff for getting the old one back rolling again I've always been happy with my experiences here. Rick at Southlake, Russ in Bedford, or the folks at FtW or Arlington have all been great whenever I've needed anything. read more

Amazing customer service led to purchase of a bike on the same day! I am a total bicycle newbie and walked into the store with no idea what I was looking for. Ricky greeted us and walked me step by step through all the features of a bike and recommended a fitness hybrid that was one of the cheapest they offered, but still pricier than what I had initially expected. We drove to nearby Dicks to try to compare, but quickly realized that Dicks does not even carry the same premium brands that this store does, and the Dicks sales rep had about as much knowledge about bikes as I did (which is to say, zero). We went straight back to bicycles, inc and I test drove two different models to compare, and even re-tried the first one to be sure. I decided on that model, and Ricky continued to help us through the checkout process with patience and friendliness, giving us a complimentary kickstand and even helping us load the bike into the car. I was seriously impressed by the staff's friendliness and expertise and I'm excited to try out my new bike! read more

This is a fairly large store and it looks like they have everything. Lots of bikes, clothing and accessories. They have a large service area too. Very clean. read more