I just bought a Velotric Discover 3 e-bike from Mad Duck. Clarence has been great with helping me get the bike. He is a wealth of knowledge & very helpful. None of that attitude you can get from some bike shops. I used to ride road & mountain bikes, but things have changed since I have gotten older & the e-bike works out better for me now. Don't buy one online, get it through a bike shop, you will get better support & have a better experience! Mike & Clarence set up the bike for me & then worked with me on the fit. I am very happy with the experience! Make sure you buy a Mad Duck Cycling Camelback water bottle before you leave! read more

Mad Duck Cyclery - Velotric Discover 3in Lemans Blue - Sporting Goods Near Me - Grapevine, Texas

Clarence is amazing! Helped me pick out a SRAM Force Groupset at a competitive price. The techs got my front hydraulic brakes working after I was stumped for a reasonable cost. read more

Wow, this place was super fantastic. I had called about stuck pedals for my son's bike - Clarence was speedy, efficient and went above and beyond. I highly recommend read more

I just bought my first new bike in 30+ years. While I picked Mad Duck because they happened to be a dealer for the bike I chose to buy, I couldn't be more pleased with the service and reception I received here. While most shops charge assembly fees, this one did not for my bike. In addition, they threw in some extras like a water bottle cage and Camelbak water bottle. They were very supportive with my purchase and were genuinely interested in making sure that I was buying the right bike for my planned usage and goals. They recognized me each time I walked in subsequent to my initial arrival. They offered up a demo bike after my purchase to use until the one I ordered arrived. The ease and grounds for a test ride were exactly what I needed to make a purchase decision. I look forward to using this shop for all my service and upgrade needs as well as my next new bike purchase in the future. read more

Great bike shop. I've bought 2 bikes there and lots of accompanying gear. Service is friendly, fast, and a pretty good price too.

They did a great job replacing some tires and tubes for us. The reason for three stars rather than five is that they charged us 70% more than what they quoted when they took the job in. It shouldn't have been a hard price to accurately quote. The job was putting new tires with tubes on the existing wheels - no additional work was done. When asked about the price difference at pick up, the response was rather vague with "Well, that's what it is". Great work...just budget more than they quote if you use them. read more

I am updating my review on Mad Duck, Clarance has taken care of my concerns and given a store credit for the cost of the wheel and also gave me the wheels at no charge. read more

I am new to biking and had a great experience with Clarance and team. He worked with me on getting a bike during a time when bikes are scarce. They go above and beyond when it comes to customer service. I will be forever referring this local business. They do both sales and repairs. If they can't help, they will make a recommendation. They seem to be founded in old business values like trust. They gave me a loaner with no hassle when my bike was late for a road trip. Like I said- Life time customer and reference! read more

Mad Duck Cyclery - A true representative of this business - Sporting Goods Near Me - Grapevine, Texas

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Great store, conveniently located!! The shop has all you need! I've stopped in several times while out riding and they've quickly helped with all my issues. Staff is very knowledgeable. They also offer great group rides (for all levels) which I've enjoyed being apart of! During Covid times it's been hard to find local groups to ride with and they've been going strong throughout the year. read more

The personal care and attention of this shop is second to none. With the pandemic, it has been very difficult to get high end components to finish off builds. Clarence and his staff literally cannibalized numerous bikes from their showroom in order to get my build done before the Texas Time Trials. You can't get that from a chain or big box store. read more

Mad Duck Cyclery - Cervelo S5 Jumbo Visma edition - Sporting Goods Near Me - Grapevine, Texas

Excellent bike shop in the grapevine area. Walked in having purchased my wife a used MTB for her birthday. We walked and received the level of service as we just bought a $3K set-up. Helped with helmet fit, economical options and an enthusiasm to be admired. Shop your local bike shop or make Mad Duck Cyclery a go to for DFW. Many Thanks -Ryan read more

Customer Service is key for me and this place all about that. I am new to biking and mountain biking specifically, I had previously brought my Specialized hardtail in for service and that is all it took. I never felt like I was asking a dumb question, even if I was. As a result, when it came time to get a full suspension bike last year my man Clarence introduced me to the Ibis Ripley AF. It has been a journey and this shop has helped outfit me and keep me out on the trail. Recently I bent my rim and do not have a back up at the moment. I filed a claim with Ibis and they are actually covering this and replacing. In the meantime, Stephen and Clarence hooked me up with a brand new loaner wheel right before the Labor Day weekend. I am back on the trail, life is good. THANKS SO MUCH! read more

Purchased my first yeti SB 5.53 years ago with Clarance since then they have service my bag gave me directions input and advice and this afternoon I upgraded to an SB 130 great bike shop Clarance is amazing the mechanics are also fantastic highly recommend this place read more

Mad Duck Cyclery - Sb5.5 turq - Sporting Goods Near Me - Grapevine, Texas

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Good Karma. Clarence and the People at my dock really get it done. I had a situation where my bike did not ship correctly into the Dallas area for an event. The guys at Mad Duck really really hooked me up and helped me. Thank you. If you were looking for Service, sales or just a water bottle - this is the place. I will never use another bike shop in the Dallas area. Mad Duck is the bomb. read more

It's not always easy to say what one person or another will find most important in a retail business. What I can tell you about Clarence and the entire crew at Mad Duck Cyclery is that I have been a serious cyclist for the better part of two decades and I have not in that time found a better more down to earth shop when it comes to fulfilling my bicycle needs. I personally have purchased seven bicycles from them, both road and mountain, and my wife has just bought bought a mountain bike this summer from them. It was her first ground up full custom rig. They are passionate about what they do, and they truly want you to be happy with your purchase for years to come. read more

Mad Duck Cyclery - Sporting Goods Near Me - Grapevine, Texas

Mad duck is one of the best bike shops in the world. Their experience in recreational and racing is unequaled anywhere. You won't beat their prices or service read more

We were camping at the Vineyards campground with our grandkids. One of their bike broke a chain. My wife loaded up the bike and brought it here. She said they were very busy but put on a new chain in just a few minutes. Thanks for putting a smile back on my grandson's face! You folks are the best! read more

I'm new to the area and tried out a few bike shops. Mad Duck has become my bike shop. Great service. Reasonable pricing. They don't try to sell me products or services I don't need. I will take my bikes to Mad Duck for service. read more

I've been looking for a new mountain bike, and have recently visited several bike shops in search of the right ride for me. Yesterday, I stopped by Mad Duck, and was really impressed with Clarence's service, not to mention the great brands they carry and the overall vibe of the shop. Clarence was very knowledgeable, patient in answering all my questions, and took time to set up each bike I rode for my size and weight. I felt he was a great consultant, and didn't pressure me for a sale. I haven't decided what to get yet, but the experience I've gotten visiting with Clarence and the other fine folks at this shop will certainly weigh favorably into my purchase decision! read more

This review is long overdue. There's no other way to put it other than these guys are the bomb! My buddy and I have purchased multiple yetis from these guys and we drive from Austin to get them. That should tell you how rad they are. They are a no bs, hook you up, down to earth bike shop. Clarence is awesome and has always been a huge help. I even bought my girlfriend a yeti from them. I'll continue giving them my business and if you're not already, I highly recommend it. read more

Bled my brakes a few times but couldn't get an air bubble out of the line, and took it to mad duck. The price quote I got was $55 for the full deal or $25 for minor bleed. They charged $55, and my brake lever was only slightly better than when I dropped it off. On top of that, their bicycle clamp scratched my paint to the metal in 2 spots! I was pissed. Never going their again. read more

Mad Duck Cyclery - Sporting Goods Near Me - Grapevine, Texas

Very good service. Prices reasonable. My Grandson needed a new chain on his bike while we were camping near by. I called and they said come in. Took his bike to the back fixed the problem in 5 minutes. read more

The knowledge of the staff; from the front to the back repair shop are exceedingly nice and knowledgeable. The owner is compassionate and understands the needs of the customer base. read more

This place absolutely lives up to the hype the reviews give it. The staff is so personable and helpful to point you in the right direction. Only reason I gave 4/5 is because the prices are pretty high, but even that is justifiable given the tier of what they sell. Awesome shop! read more

Exceptional quality and customer service when repairing and maintaining my mountain bikes

I'm so, so thankful this shop exists. Great people that truly care about their customers. I was so so fortunate to have found these guys on my travels across the US. They fixed my brake problem effectively and efficiently and I was able to get back on my MTB journey across the US. Thanks guys!!! read more

Man...I cant say enough about Clarence and the team at Mad Duck. I just bought my second bike from him and will continue to buy future bikes from him. He goes WAY above and beyond to take care of his customers and provides the best customer service I have seen in a long time. I have been to some good bikes shops, and some not so good ones, but this is honestly the first great one I have been to. I will gladly continue to spend my money there and recommend them to anyone looking for a new bike. Thanks Mad Duck Cyclery for everything! read more

Mad Duck Cyclery - Sporting Goods Near Me - Grapevine, Texas

I really wanted to go here but for weeks I've been calling as well as texting ( like the voicemail says to do ) and I can never reach anybody. Left messages and never heard back. I'm extremely disappointed i expected more from mad duck. I'll be taking my business elsewhere since they don't think I am important enough to call back. read more

This is the best LBS in DFW for the road and mtn bike enthusiast. The mechanics are very knowledgeable and there is a good selection of higher end bikes. Most importantly, they know what they're talking about. A local bike club uses the facility to host rides. Check it out. read more

I visited several bike stores before selecting Mad Duck Grapevine. Clarence was the difference. Great bike/industry knowledge and no pressure sales. He and the Mad Duck team were great throughout the shopping and buying process. Ended up buying a couple of Bianchi road bikes, and have been impressed with the after purchase service. Highly recommend Clarence/Mad Duck! read more

One of the best bike shops in North Texas! Clarence and his crew have always taken good care of me! On Tuesday and Thursday, I ride with members of Mad Duck Racing and Grapevine Chaingang group from the shop. It is one of the best group rides in North Texas. It's very disciplined and everyone rotates to do some work. They actually have made me an honorary member! I have been really impressed how they handle issues with open dialogue and always looking for ways to improve. If you are ever in the area, check out the shop and hop on a ride! read more

My wife was looking to buy a Linus bike and Mad Duck was the closest dealer to us of that particular brand. (about 26 miles, 30 min drive) The Head of Sales Clarence was closing out a sale with a customer as we waited patiantly for his attention. His time with the customer became more social chit chat and less business as the sale was completed. I despise poor customer service, but I am from NYC which runs a mile a minute so I tried to give some consideration that people just arent in such a rush out here in Texas. After waiting patiently Clarence finally was prepaired to help us with our questions about the Linus bike. He allowed my wife and step daughter to ride out side in the parking lot to get a feel for the bike. He seemed pleasent and helpful and I put aside the initial lack of attention and service I felt when I first arrived. We told him we were interested in the bike and wanted to order it. I asked at that time if they delivered being we drive a sadan with no bike rack and live almost 30 miles away in Plano, TX. He says, "Plano?" thinks about it for a half a second and responds, "Yeah we can do that. Its no problem" So I order the bike over the phone a few days later. ( I believe a Wednsday) He says the bike might come in Friday but more than likely next tuesday it will be in. Tuesday comes and I call in the earily part of the afternoon. Clarance answers and tells me the bike just got off the truck and they would put it together and ship it out the following morning. Then asked, "is that cool?" I assure him that would be perfect and I wait with anticipation for the bike. Wednesday morning comes around no bike... no call. Wednesday afternoon comes... no bike... no call. I call Wednesday evening (an hour before they close) and I get a voice mail. I try back in 10 minutes, get another voicemail. I leave a clear message detailing my name number and that Ive been waiting all day for this bike. The next day. No return call, nor explanation of what happened to my delivery. I call in the early afternoon, and I get Clarance again. No explanation just another promise to deliver the bike that afternoon once their intern/employee gets out of school. I wait the rest of the afternoon and evening waiting for the bike to be delivered. No bike... no call. I decide to call around 6 to see if everything is ok. No answer, just voice mail. I call back 3 more times. No answer, just voicemail. Its now Friday and I have yet to receive one call from Clarance with an apology or explanation as to why my wife's bike wasnt delivered even though he said it would be on two occasions. I also called yet again and yet again.... voicemail. Does this place know how to answer a phone? Can they be any worst at doing business? These guys might know about bikes and give great attention to questions and pair you with the perfect bike for you. But when it comes to common decency, and correcting a wrong on their part, they are horrible. I only wish I could get in touch with them so I could get my money refunded to my card and let them keep the bike and sale it in their store. Cause I dont want anything to do with them. Unfortunately as I write this review I am still bikless and out of $460 bucks. So I get a call from one of the guys delevering the bike, and he is literally at the front door. I never told these guys I would even be home today. Actually I just got home not long before the bike arived, so lucky for me I was home or else they would have been trucking the bike 30miles back west toward Grapevine. Then when I expressed I wasnt expecting the bike today, I was met with a nervous laugh and a very casual, "Sorry bout that." There was no true sign of remorse for the lack of poor professionalism shown to me over the last week. My review remains a 1 star! It would be 0 stars if that option existed. read more

They paid attention to my issue as a result of my miss-assembly of my inexpensive bike as if it were an expensive specialty item and I were a regular customer. I dropped the stem (hope that is the right term) into the frame of the bike frame and it got stuck. They were jovial and kind and patient. They made a competition of coming up with ideas of figuring out how to get the part unstuck- they used zip ties which was very clever. Then they assembled the bike, aired it up, wiped it down, and helped me put it in the car. They then charged me next to nothing. The store has a wonderful vibe, they are clearly knowledgeable, helpful, upbeat and have very reasonable prices. I was really impressed. What a great bike shop! read more

After competing in two sprint triathlons on a heavy hybrid bike and watching everyone and their grandmas pass me on the bike portion, I decided I wanted a road bike. Mad Duck was my second stop, and the personalized service won me over right away. At the first store I went to, they asked my height and recommended a bike. At Mad Duck, Clarence took several measurements, made a recommendation, let me ride around the parking lot, and checked the measurements on a different model when I asked. I paid Mad Duck a second visit when I decided to place an order, and brought my three-year-old daughter with me. The staff was extremely accommodating and kind to her, talking to her and letting her play with the toy ducks they have lined up in the window. The canine manager, Chuy, is also extra sweet. When it came time to pick up my new bike, Clarence adjusted it to fit me perfectly and answered my questions. One of the staff showed me how to use a CO2 cartridge when I expressed some concern about being able to use one. I'm very new to road cycling and I felt confident that the folks at Mad Duck were willing to answer all my questions and cared about helping me to get started. The personal attention I received and the knowledge and friendliness of the staff will make this my first stop for my cycling needs in the future. read more

I've been buying bicycles & cycling clothes at Mad Duck for over 15 years! The owners & staff are all amazing! Their knowledge of fitting a person to a bicycle is "hands down" the best in the industry. Their repair shop is also top notch. I would never consider going to any other bicycle shop. read more

The owners are extremely nice and very helpful and kind. Have gone in there many times for bike parts, questions, advice and to order parts without ever a problem. Owners are very patient and friendly. Would not hesitate to recommend this place to anyone. read more

This is the best bike shop in all of North Texas. The attention to detail they give your bike is through the roof. Considering I ride my bike a lot, this is important to me because of the amount of detail they take into consideration to make sure I am safe out on the road. Every single time I have walked in with my bike, they drop what they are doing and take a look at it so I can get back on the road. I bought a Focus Cayo that I love. When I purchased the bike, it had to be ordered.......from GERMANY! And Clarence measured me very accurately to make sure that the bike ordered was a perfect fit. I am also very active in the bike rides that originate from the shop and they are best. This is by far the best and safest group of cyclist anywhere! Highly recommend it! read more

Best bike shop ever! Don't go anywhere else. You can go to a big box bike shop and get your bike fitted by a kid that's been selling bikes for about 15 minutes, or you can get the expertise of true veteran's that have fitted pro cyclists. Clarence is awesome. The entire shop treats you like family, even the dog. I'm honestly ashamed of myself for ever having gone anywhere else. The prices are very reasonable too. A true boutique shop! I wish I had more stars to give. read more

Customer service was pathetic. I was mistreated, asked questions and all I got back was snarky answers. For someone who was wanting to know more about a bike and reached out for advise and help. I was truly disappointed. I received nothing positive at Mad Duck Cyclery. read more

Love these guys, they got me up and running in super fast time considering Covid has caused a big back up for them. Really appreciate you guys understanding that we are avid cyclists, not just a $ for your cash register. read more