1. Sun & Ski Sports

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Grapevine, TX

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Sun & Ski Sports

3.8 (45 reviews)
Closed • 10:00 am - 9:00 pm
Updated 1 week ago

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Photo of Karen 2.
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2 days ago

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2 months ago

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2 years ago

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2 years ago

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Retail C.

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8 months ago

Sun and Ski took great care of my bicycle's needs - excellent service, communications, and know-how. 5-star experience, A++

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2 years ago

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2 years ago

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1 year ago

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1 year ago

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6 years ago

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5 years ago

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5 years ago

Definitely going back to this store customer service Alex really nice person immediately knows what I was looking for

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5 years ago

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5 years ago

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8 years ago

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6 years ago

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9 years ago

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7 years ago

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Retail C.

Great to hear, Jennifer! Thanks for shopping with us!!

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5 years ago

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Retail C.

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4 years ago

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Retail C.

Thank you so much, James! Your support means the world to us!!

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15 years ago

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18 years ago

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15 years ago

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12 years ago

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5 years ago

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7 years ago

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8 years ago

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Thanks so much!! Please come back soon!

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8 years ago

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Retail C.

Thanks very much, Bryan!!!

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7 years ago

Chris was awesome in getting ski boots fitted. Excellent can-do attitude and service without the upsell. Will definitely shop here again.

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6 years ago

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10 years ago

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15 years ago

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11 years ago

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12 years ago

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15 years ago

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13 years ago

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13 years ago

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10 years ago

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10 years ago

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6 years ago

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Page 1 of 2

Ask the Community - Sun & Ski Sports

Review Highlights - Sun & Ski Sports

“I had a great experience in the bike department a couple of weeks ago.”

Mentioned in 2 reviews

Read more highlights

ATN Corp Shop

ATN Corp Shop

4.2(5 reviews)
0.1 mi
25 years in business
Offers customized solutions

My experience at the Grapevine, Texas store was phenomenal. I highly recommend an "in store"…read moreexperience. The District Manager, Zachary Moore, was the best we could have possibly asked for. First of all, we called the store to ask its location in the mall and Zachary answered. With his tone and energy, we knew the experience was going to be good. Once we got in the store, Zachary asked how he could help. I told him what I was looking for. He gave me options and explained each scope so that I could make an informed decision on my purchase. I ended up purchasing the Zachary went above and beyond by helping set up the app, showed me how to use the app, and explained the basic steps on how to use the scope. I have not used the scope yet, but I anticipate it will be exactly what I need. Zachary was very professional, caring, and patient with me as I am not much on technology. Zachary, if you read this, THANK YOU for your kindness and consideration in helping me get the best scope for my needs. On a side note, I recently received a bone marrow transplant, and I am physically weak. He noticed my needs and retrieved a chair for me to sit in while he did his work - just another aspect of his caring demeanor.

Seems none of those people down there know anything about guns. Walked in a few times before seeing…read moresomeone standing on the floor, first young man was confused, he texted manager in training Nick who dropped the ball even more. Makes sense why this place is in a mall. Couldn't be more HELPLESS. The quality of the scopes is shot, price is high, customer service was infuriating. I recommend asking your local Pizza Hut for help before this place.

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ATN Corp Shop
ATN Corp Shop
ATN Corp Shop

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Academy Sports + Outdoors

Academy Sports + Outdoors

2.4(54 reviews)
5.4 mi
•$$

As a former employee who use to work here during the summer, I would like to leave some tips and…read morepointers to hopefully help anyone present or future. When calling the store... I am not sure why the phone system takes you back and forth with the calls and transfers, INSTEAD, next you call dial '0' (zero) and it will send you straight to the store phone with someone immediately, NO wait time! Wanting to buy an item but want to make sure they have before driving to location or could be the last in stock?... Again, when calling the store always dial '0' (zero) to be sent straight to someone who has the store phone. It was crucial a manager or team leader would have the phone and must answer at all times. Now say you want to be sure possibly the item you want is actually there, depending on the item they will transfer you to the department needed and an associate will try to check for the item straight away. (Best Tip: depending on item, it is best to have a "SKU number" handy, this will help them best see the item you want in the system and all details for it.) Questions for online, curbside, in store pick up orders... #1 rule at Academy, THEY CANNOT PUT ITEMS ON HOLD! They will always suggest to order online, why is it best? You order will have a 7 days period to pick up, after that it will go back on floor, payment amount will be put on HOLD, not charged, until AFTER COMPLETED pick up. If order is CANCELLED, simple reasons are the item(s) are they DO NOT have them. Regardless of what the system says, system/online is NOT always accurate. Better to call and verify. Now since order is cancelled, you will NOT BE CHARGED! Depending on bank, it will take 2-3 business days for the full refund. I will admit compared to other stores, the emails TAKE FOREVER to notify you that your order is ready/ been picked up/ or cancelled. Merchandise info... 3 trucks arrive throughout the week, they do not know what they will get UNTIL IT ARRIVES. So any questions about certain clothes, shoes, ammunition, grills, play sets, etc. won't be truly known until they receive shipment. Wanting items built, shipped, or delivered... Many times people wanted their bikes, grills, and even play houses built and be ready for pick up for a certain day. Depending on item, it can be built but there is a third party builder, meaning they won't always be there and if so it will only be once a week. Certain items can be shipped or delivered to home, depending on item there may be a shipping charge, like a playground set or even a grill. IT ALL DEPENDS ON ITEM & LOCATION! Having to wait a long time, or no one there to help... Since the pandemic, every business has been affected one way or another, either short staffed or illnesses. In this case, many people are hired by what they know or are only trained to do for the acquired job. Meaning someone taking care of the clothing department can't say they know everything and anything about certain guns or ammunition. Or a cashier knowing every bit of information about a certain bike or athletic gear. Waiting a long time to get help will be one of the following: someone for that department is busy helping a customer or another associate with some task request, short staffed or no one is there for that department, getting held up with customer after customer. IT HAPPENS, but please be understanding many places are SHORT STAFFED, so someone can't always help immediately or be there in 2.5 seconds. Really want to grab managers attention by how your experience went?... After every purchase, BOTTOM OF RECEIPT! A survey to let the store know how your experience was, if you received help and if so who? (Name of employee) Was there anything good/bad about your visit, if bad then how can store improve? THESE REVIEWS ARE SEEN BY MANAGERS EVERYDAY! So they truly MATTER, even if you go for a simple purchase of a cup to a cart full of items, this will let managers know what happened and how to fix it. If you guys experience any issues or questions let me know, I'll be more than happy to help. I'm just trying to pass along advice to help anyone in anyway.

So tired of this place advertising items in stock just for them not to have it, not shopping this…read morelocation anymore

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Academy Sports + Outdoors
Academy Sports + Outdoors
Academy Sports + Outdoors

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Zumiez

Zumiez

3.8(4 reviews)
0.1 mi
•$$

I loved this store! In a much earlier life I was into the skate culture and I would have been so…read morestoked to have a store like this to visit as a young man. All we had was a small store, not much larger than a kiosk when I was a kid. This is a big store with a big selection, completely catering to the skate and snow culture! There were many items on sale making them very attractive because of the value the sale presented. I also have to mention the gentleman working the floor. He was very good at handling all the questions and helping those of us in the store. Really cool place!

Went to the Zumiez Grapevine Mills Mall, Grapevine, TX. I tend to frequent this location because I…read morelive near it. Though, this location does not have good customer service and the attitude makes the atmosphere bland while shopping. I could shop anywhere or buy direct through the brand but I choose Zumiez. Now I'm will rethink the decision and also not advise anyone to shop there. I am a frequent shopper of Zumiez for myself and my 13 yr old kid. I went in today and it was a spur of the moment thing to grab a shirt for my kid. I didn't even have my purse with my just my card, keys and phone. I was running around get last minute start of school stuff and looked like a busy mom (even though that's not a factor). I felt as I was profiled by your associate Collin. When I asked for help I think he wasn't genuine trying to help just using a "lost prevention tactic". I did go to purchase a shirt and gave my membership information to purchase and I was .30 cents short. He told me that I needed to get the .30 for the purchase. I know it's not his responsibility to have that .30 cents but it would have been a good time to show some compassion. My phone died which I told him so I couldn't use my Apple pay. I went all the way to the car to charge my phone then came back in to purchase it....my last purchase from Zumiez. Next day Are all of your employees on drugs or something? My kid begged me to go check out Zumiez after not finding a shirt else were in the mall. He had on a Vans thrasher shirt I purchased the day before and had a bad experience. The manager Drew greeted us as we were coming in and while shopping my kid tried on shirts and we interacted with him though the other two employees were playing around the store. They all were acting a little weird. When we went to check out and Drew ask me if I was going to pay for the shirt my son was wearing....he said the price tag was still on and there was no tag just the shirt tag sticking out from him trying on the shirt. He said my bad... wow SECOND TIME PROFILING... he accused us of trying to steal.... then the associates Carson Jental and Tay proceeds to tell me I was wrong for feeling offended and was very rude...this was after my purchase....if it wasn't for my son being there I would have returned the item and went elsewhere where....this is really a final for me.

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Zumiez
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Sun & Ski Sports - outdoorgear - Updated October 2026

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