Most amazing customer service cutest clothes and nice building!!! My leggings have lasted a life…read moretime

I walked around the store for about an hour Saturday morning. I had a box of items in one hand to…read moreexchange and 6 items in my other hand to try on. NOT A SINGLE EMPLOYEE GREETED ME, STARTED A DRESSING ROOM FOR ME OR HAD THE CURTESY TO SAY "hello." Many of them walked past me, glanced at me, and walked by. Customers AROUND ME were being greeted by employees and getting help. Needless to say, I returned all of my items and will NOT be supporting this business again.

I had been shopping at the Grapevine Mills Skechers outlet for so long that I didn't realize how…read moresmall and cramped it was until I came here. This store is so open and spacious that either they actually have a much larger selection, or everything is spread out enough that it gives the illusion that they do. Whatever the case, it makes for a more pleasant shopping experience. The one thing they do have in common though, is the ever present buy one, get one 50% off sale (with exclusions of course). For years I've been buying Skechers not just for myself but for my entire family. It's one of those brands that consistently delivers on quality, comfort and style. Only once do I remember a brief deviation from that with their gimmicky shape-up shoes that supposedly helped people lose weight. But that claim was ultimately proven false. Luckily, I didn't fall for that, although if I did, I'm sure I'd still be wearing them today.

Best service of any shoe store I've been in for a long time. Prices comparable to Amazon but with a…read moremuch better selection - plus you can try them on! Every style had my size which never happens (women's 9-10). Highly recommended!

I always feel welcome in this store! The staff are friendly and knowledgeable and go the extra mile…read moreto make sure I find what I need.

Absolutely adore this store. Every time I walk in I'm greeted like an old friend. The staff is so…read morefriendly, and extremely helpful. I wanted a top in a different color and the manager on duty was immediately available, and assisted me with options. This store has completely changed my idea of what it means to shop. Everything feels high quality and the pieces last forever. The store is so clean, always, and the fitting rooms are super neat. In comparison to somewhere like Kohls, this store feels like a different world. I really love the availability of staff member assistance, and the color organized sale rack. Shopping has truly never been easier. I can't wait to come back!

Appreciated the team at Cavender's Denton very much. Needed my boots stretched for an event that…read moreevening and I was looking for a new pair of boots. They went above and beyond to completely address both asks and even polished my Anderson Bean''s to my surprise. Excellent service and attention to detail. I have a new "go-to"' for all of my future boots and western wear purchases.

On July 3, 2026, at around 1:00 p.m., my girlfriend and I visited the Cavender's location in Denton…read moreoff I-35 because I needed a straw hat for work. When we entered the store, we were greeted, which I appreciated. I then went to the hat bar, where only one employee, who I forgot his name but he had a blonde burst fade/mullet with a pencil thin mustache was assisting a family of four. There was no one else available to help customers waiting, so I spent quite a while digging through blank straw hats on my own trying to find one that met the requirements for my job. Once the employee finished helping the family, he came over and asked if I needed assistance. He was polite and patient while I explained exactly what I was looking for. However, instead of helping shape a blank hat, he repeatedly tried to sell me a low-cost store-brand hat that wasn't even close to what I needed professionally. When that didn't work, he asked another employee, Samuel, to help. Samuel asked what I was looking for, flipped through one stack of hats, and then walked away without offering any further assistance. At that point, I thanked them for their time and decided to shop elsewhere. Later that evening, around 7:00 p.m., my girlfriend and I returned so she could shop for T-shirts and help me pick out a few items she liked. We ended up spending over $100. While checking out around 8:00 p.m., my girlfriend overheard Samuel and the other employee with the blonde burst fade/mullet and the pencil thin mustache say, "Why are they back?" That comment was completely unprofessional and unnecessary. It wasn't just disrespectful to me--it made my girlfriend feel uncomfortable and unwelcome. No paying customer should have to overhear employees making comments about them. I understand Cavender's is a large retail chain and not a dedicated hat shop like Paris Hatters or Capital Hatters, but I still expected a higher level of professionalism and customer service. This experience was disappointing from start to finish. Between the lack of knowledgeable assistance, the pressure to buy something I didn't want, and the rude comment made behind our backs, I have no intention of returning to this location. If I could give this location zero stars, I absolutely would. I expected far better customer service and professionalism from a company with Cavender's reputation. Unfortunately, this experience fell far short of that standard, and I cannot recommend this store to anyone. If this causes yall any problems, I would be more than welcome to settle this with the two gentlemen that made the comment.

This is my absolute favorite Cavendars to go to. The staff is friendly and helpful without hovering…read morewhile you're shopping. They have a large selection with competitive prices. I personally love to see what their mannequins are styled in when they get new inventory in. The store is very clean and well organized. But do yourself a favor and sign up to get text messages regarding their sales.

Products were good, selection was large, but service was terrible. I was behind one person in line…read morewho was getting helped for 30 minutes, and I only wanted to check out one item. I was never spoken to by either of the employees and neither apologized for the wait. They probably should have spent 30 seconds checking out my one item before going back to helping the customer who was taking a long time.

Wonderful store with a fabulous shopping experience. Great service, even when they're extremely…read morebusy. They have a huge selection of boots, shoes, socks, purses, totes, and clothing. When you enter you are enveloped in the magnificent smell of leather. Their products are pricey, but they do offer discounts to military personnel. They serve you a drink (or two) of your selection choice while shopping.

As my first boot purchasing experience, I'd say it went well! I went with my best friend and had a…read morepair of boots in mind but didn't know much about purchasing or how to wear them. We were greeted at the door and then approached by Rick as we were looking at different options on display. Rick was such a huge help in learning all about purchasing and wearing and taking of boots. He spent time helping us find the right pair and fit. Such a kind and knowledgeable guy who made our experience even better! The location is in a good spot in the Southlake town center near Sephora. I ended up buying The Abby in Driftwood Suede size 9. I also got them branded! I will definitely be back again when it's time to buy a new pair for my collection! Thanks, Rick!

We recently visited with Wanda at the Denton location. I told her she could sell ice makers in…read moreAlaska! She said, "No pressure, you just get what you need, I am here to help." Much appreciated! We went to purchase items that were on sale, to replace other brands that have worn out. She also told me, "Not happy, bring them back, even a year from now". So far I have been happy with the items I have purchased and believe I will with these also.

Don't bother shopping here. Or rather only buy here if you have lots of time and NEVER order online…read moreand ship to store. I ordered on 4/8. Never received an email with order status and I decided to stop in store to see if they had my purchase. I was told the order was canceled (definitely not by me) and I "should get a refund". Of course corporate customer service is closed. I'll be disputing the credit card charges and will never shop here again.

I walked around this store 3 times. Nor one person asked if I needed help. I had gone in looking…read morefor a black pair of pants like the turquoise ones I was wearing. I also had seen a top the last time I wanted. I'll go back to South Lake

I would say their style is more mature/sophisticated. Bought my mom-in-law a blouse here…read more Probably bring my mom here when she visits.