I'll admit that this is the only New Balance store that I have ever shopped at so I can't compare it to any of the other locations. But, this particular one has the capacity to carry a multitude of designs and sizes as well as some clothing and accessories so I don't feel like I'm missing out on anything by not shopping online. The employees here are friendly and eager to help without being pushy. And, there are always plenty of them around so there isn't a long wait for assistance. As far as the shoes themselves, they are top notch. Seriously, they will endure all kinds of abuse yet somehow not show much wear and tear- as my child has demonstrated repeatedly! They may not be as flashy as some of the other brands of sneakers, especially when it comes to kids' styles, but personally, I would trade comfort and durability over looks any day. Of course this kind of quality does come at a price, however, not having to replace them frequently makes it worth the money. read more

Wife and I have been going there for years and years. Last shoes I got to replace my old worn out NBs just were not the same quality shoes. NOT the same support or feel. I returned mine and am now looking elsewhere. Have tried Brooks but they don't last anywhere near as long as my NBs did but they are more comfortable and supportive. read more

When you walk in the vibe is about comfort and style while great tunes are playing in the background. The service is top notch Chris was super helpful and knowledgeable of product of current and new styles. Unfortunately, they did not have the Joe Fresh Goods kicks, but we were able to find some cool kicks. Excellent value. read more

New Balance Southlake - The display of kool kicks. - Shoe Stores Near Me - Southlake, Texas

Just visited the South Lake store. Very friendly, fast service. The young man that helped us was very knowledgeable and helpful. My grandsons are super happy, beautiful new shoes for school! Thanks read more

New Balance Southlake - Just got home with two happy grandsons! - Shoe Stores Near Me - Southlake, Texas

I stopped in the New Balance store to get some walking shoes, as it had been quite a few years since I had been fitted. I was greeted promptly after entering the store, and the young man who helped me listened and then had me step on a machine that analyzes the feet. He confirmed my size, then brought out some for me to try. We determined a half size larger was needed, but the color I wanted wasn't available in that size. So he called the Fort Worth store and determined that they had the blue shoes in my size. As it turned out, the manager of the store was going to be driving over to the FW store the next morning and could grab those shoes for me. I was thrilled, so I went ahead and bought the shoes. Sure enough, the next morning, I got a call that the shoes were at the Southlake store and ready for me to pick up. When I picked them up, my new shoes were just as pretty and cool looking as I had hoped. This was such an easy, smooth experience. I highly recommend this store, and will be giving them my business in the future. read more

New Balance Southlake - Shoe Stores Near Me - Southlake, Texas

Wow. What great customer service. When I buy tennis shoes, I don't think about outstanding customer service and support. They are just shoes, right? However, that is exactly what I got. I'm in sales myself and often times I am more disappointed than anything. Jerry greeted me right away gave me a few minutes to look around and we talked about some different shoes. He grabbed a very "high-end" shoe and a "middle of the pack" shoe and put the less expensive shoe on first and said here's what to expect; it's a regular old every day shoe. Then he pulled out the higher-end one. I tried it on the other foot was floored by how well it felt. Also the fact it was made in the USA; Boston area versus somewhere abroad. I ended up buying two pairs of the expensive shoe and feel like I got my moneys worth before I waked out of the store. Great to know stellar customer service still exists at some merchants. read more

New Balance Southlake - The 990's ROCK! - Shoe Stores Near Me - Southlake, Texas

Really needed some new shoes that fit me well and the person at the front(im assuming the owner) was really helpful. I typically have problems finding shoes because i have large, wide feet, but he accommodated me perfectly and instantly found me some shoes that I loved and felt like clouds. Not to mention he helped lace them up and put them on for me. Quick, easy, and helpful read more

No acknowledgment from any staff member. Yes they were busy but you should always acknowledge any potential customer. A simple Hello will be with you when done serving this customer. Thank you. read more

The manager Chris was very helpful. We appreciate his knowledge of shoes. Our podiatrist recommended NB sneakers & insoles to help with my plantar fasciitis. I found the perfect pair! read more

I had a pair of shoes that after a months use still were not right, i went in the store and they refitted me and the next thing you know Alec was bringing me a new pair of shoes with a cloud like feel to them he just exchanged my "old" ones for these! ok i am sold. never again will i Amazon for shoes. pay a little more, but oh what service!! Thanks New Balance! read more

I have been shopping at this store for close to ten years. I always go back not just for the inventory and location but for the outstanding staff. They are friendly and knowledgeable and don't try to push anything on you! Support local and support a great store!! read more

I am very impressed with this store. My foot surgeon had recommended them to help me find the best shoes for my foot and knee issues. I went in before I had my foot surgery and was helped to pick out some shoes. I wasn't able to wear them for a few months due to surgery and realized once I could wear them that the fit wasn't right. I called the store and they told me to come in so they could take a look. I went in expecting to have to buy a new pair if the tying options they tried didn't work since I was past their normal return period. I was pleasantly surprised when not only did they take their time to see if my existing shoes would work but when they didn't they exchanged them for me for a better fitting size. The service is amazing and I will definitely be back and recommend them to anyone who needs new shoes. read more

The staff is very helpful in determining the size of shoe I need. Different shoes fit differently. Much better than online ordering because I don't have to guess my size and then return. I'm so glad your store is close by. They have a good selection of shoe. My shoes fit great and feel great! read more

Have had feet problems for last 30 years. I have had ligament tears, broken foot and double foot surgery for planter fasciitis and bone spurs in last 2 year. I have bought countless shoes for my const pain, my podiatrists sending me there was the best thing ever. The store employees worked with me and I had no problem even returning a couple of pairs that did not work for my issues. I will continue shopping with them. read more

Love NB shoes but will order mine online from now on. Plenty of staff but not knowledgeable and don't seem interested in selling. I was told several wrong things that were easily verified by looking at the website. Not much in the way of inventory either. Just a wasted trip. I won't be going back. read more

Great customer service. Probably the best shoes I've ever owned. Thank you read more

Worst customer service . They didnt even care about showing the shoes and worst attitude ever as a sales representative.

Great shopping experience! Perfect example of customer service. Glad I stopped in!

Terrible! Called from another NB who asked them to hold a specific sandal. Fought rush hour traffic for one hour only to arrive and be told they sold it between my call and arrival. Will never shop at this Nav store, maybe not even another NB franchise store. read more

Great store! Nice to have a shoe store with only my favorite brand. Caution: the gift cards are only good in select stores in the state of Texas. Don't bother with the cards if you are Christmas shopping for out-of-state relatives! read more

I have been buying shoes here since 2012. I have also bought pairs for my elderly parents. Recently I was diagnosed with arthritis, cysts and a tear in cartilage in my right knee. New Balance are the only shoes that enable me to walk with a good degree of quality of life. I can't get through airports without these! Going back next weekend for a second pair in a different color. God Bless these folks! read more

Nice store. Lots of New Balance sneakers (of course). They had my wide width which doesn't always happen when buying shoes. Prices were OK, but not great. read more

Love my new 717's! The staff at the southlake store was very accommodating and special ordered two specific pairs of shoes I had seen online. I was very happy with the quick turn around time on the order and the comfort of my new shoes! I didn't have to mess with the hassle of online ordering and returns. Thank you! read more