Nice store. Clean and well kept. Probably a fantastic place to shoe shop for women and children…read more Good selection of brands and styles. Unfortunately, their men's selection is minuscule. Only a few rows of men's shoes, resulting in little choice within styles. Only a few of each style in each size. So even if you like one, it's a real possibility it'll be out of stock in your size. Not the place for guy's shoes.

I have shopped at this location many times before and always had the best customer service from one…read moreof the store managers until today. I was shopping around for some new work shoes with my 2 children. My daughter (6) tells me she needs to use the restroom and goes to ask the associate working for permission. She returns to tell me the woman refused to let her use it giving the excuse that she was by herself and couldn't leave the floor. The "manager" as she calls herself comes over to explain her reasoning. I reply that I will escort them to the restroom (was planning to anyway) so she wouldn't have to leave the floor, she still refuses. Mind you this restroom is 3 steps into their back room! Every place I shop I expect to be able to use the restroom especially for my children. I find it unacceptable customer service to treat children like that saying they have to go next door (to a competitor) to use the facilities. My family shouldn't be inconvenienced because of their staffing issue. I won't be back to this location again.

If you're looking to find something quick and efficient, THIS is the place to go!…read more I arrived during non rush hours when I was in need of finding a pair of formal dress shoes. I've tried and shopped at Target, Ross, DSW and Burlington in the past for dress shoes but either my feet are all wonky or these stores simply never have my available size, width or style. As I was the only customer in Famous Footwear, the salesperson greeted me and was able to provide her full attention. I'm not one to browse around for too long, so I told her exactly what I was looking for. She took my notes and directed me to the dress shoe section, where she pointed out one that had a decent look but wasn't to my liking or size. When I had questions about the tight front-loose back problems I've always had with formal shoes, she directed me to another pair that aligns more with my style, had good cushion support and proper sizing. Ultimately, she also provided me with cushion stickies for the back of my shoes to prevent slipping. The overall experience was super positive. She was very kind and I got what I wanted in a timely manner! I only wish they had a larger catalog for the style of shoes I was looking for in case I wanted to browse for a longer period of time.

Teach your employees how to take care of their customers. Didn't have my famous footware credit…read morecard with me,ask the sales person to look it up and she said they couldn't do that. They have always been able to look up my card number but this sales clerk absolutely denied to do it. Just want the store manger to know and the company to know that you lost a 220.00 sale, by not training your employees on how to do their job!!!

Pretty much what you would expect in terms of selection. Red wing is pretty good but the bulk of…read moretheir shoes - quite serviceable - are made in China and feature glued construction. Owner/Manager is a very friendly guy and very helpful. He spent a lot of time with me reviewing choices and sizing me properly. Easy to locate and plenty of parking. Special ordered some Heritage Collection shoes. Manager had me try on shoes in the shop with the same last - so when they were delivered we knew they would fit - and they did! Very pricey for work shoes but made in America and stitched construction. Ordering process was easy and shoes arrived quickly. Got a call when they were in - A+ on customer service. Free American flag metal shoelace badges are cool. But I put them on some Made-in-America Duluth Trading oxford work shoes.

The staff was very friendly, helpful, and knowledgeable about their products. As soon as I told…read morethem what trade I was training for, they gave me 20 suggestions. If you're looking for your next pair of boots, go to this redwing store. I mean seriously. Go out of your way to come here. It was a younger guy that helped us out, I didn't get his name, but if the manager of this store reads these, you have some A-class customer service employees.

I do like DSW....they're all fairly similar, yet different. This time I went to the one in…read moreSouthlake--looking for sparkly sandals for a wedding. I hadn't been able to find anything until today....when....ca-ching! Winning! I found some comfy sparkly sandals and some cute SpringStep Artisans. This store is large and very well organized. They have some beautiful rhinestone purposes, and various other bags and wallets. They have an extra large area of kids' shoes, too. Personnel are nice and helpful. Looks like I'll be making this store my favorite DSW.

WHBM North East Mall has extremely friendly staff who do a great job of engaging with their…read morecustomers. They have been very helpful to me in selecting new clothes over the years, ever since I started shopping with them back in 2017. If you are a woman (or honestly anyone; they're trans-friendly) seeking classic feminine clothing, I would highly recommend giving the Hurst WHBM boutique a visit. Their collections run the spectrum from polished casual to semi-formal, with some formal pieces from time-to-time, (especially around the holiday season), so they don't just sell dressier clothes even if that is what they are usually known for selling (note: WHBM has great jeans!). I would like to give a special shout-out to their assistant manager A.D. for being the absolute-sweetest person I've met! (PS: I am the same person as "Brandon C." who wrote a review back in 2017; I changed my name to better-reflect my personal identity)

Worst service I have ever had at a WHBM. No one offered to help with additional sizes, no one…read morechecked on me in the dressing room, 2 people standing behind the cash wrap did not help anyone who came in. Not what I am used to at a WHBM.

Worst customer service ever no help after standing there for 15min. Store completely empty but no…read moreone greeted or helped I had to flag two employees that were horsing around with each other Then at check out I did not want to give email and I was told I needed for receipt after several minutes telling i did not want to give him a email he finally said ok what was just weird !!!

Staff is super friendly. We got greeted as soon as we walked through the doors! Very different from…read morethe Parks Mall in Arlington location which is where we normally go!

Q went into Q with…read moremy 5 year old (not QLuv) and the koreans wouldn't even look at us. I was ready to purchase the things in my hands. I even walked up to the counter and saw a sign that says "CASH ONLY- next register". I was confused because there was no next register and when I tried 3 times to ask the man what to do, he completely ignored me. so I put my belts and outfits back and left. I'm never going back.

This mall is all on one level, level 2 from the anchor levels. There is plenty of covered parking…read more First floor is usually empty then you take one of the elevators to the mall level. Plenty of shops to enjoy. A Sam food court but also plenty of restaurants around the outside as well.

Service good Selection ok…read moreValue ok I would like to let everyone know that I like to walk in a store when it 1st opens and check out the clean inside and outside. Inside was just filthy most of the employees were walking around in their phones. Restrooms need attention like they were not clean the day before closing. Trash cans and toilet paper need to be refill the floors needed vacuuming. The window needed cleaning.

By far the absolute worst customer service I have ever encountered! If u decide to go and you see (…read moreBelinda ) RUN!! Y'all should be ashamed hiring someone d like that and on top of that Overheard 2 employees talking about a customer and not in a very nice manner !To upper management or to the regional manger I hope u see this you need to reevaluate the employees y'all have hired at this particular location because their definition of customer service went out the window. They have no clue and that Belinda person she needs more training bc apparently she has no clue !!! I won't be back I will also be contacting the corporate office making a complaint about her and hopefully something will be done