Alejandro was a fine young man with exceptional service and attentiveness to us. My wife went in for lipstick and he tended to us. What a superb guy! I recommend seeing him if anyone is in the market for beauty/ scents/ makeup. Dillard is lucky to have him represent them! Thanks Alejandro. read more

I had a very disappointing experience at Dillard's. I saw a pair of shoes on display and asked a sales associate if they were available in my size. She went to the back to check and came back saying she couldn't find them. However, she didn't make any effort to check the sales floor or look in other departments. I decided to look myself, and within a few minutes I found the exact pair in the Polo section of the store. It honestly felt like I was doing the associate's job instead of receiving help as a customer. When I brought the shoes to her, there wasn't even an apology for the inconvenience. The shoes didn't come with a box, and no discount or any other accommodation was offered despite the inconvenience. Customer service should involve making an effort to help customers, not expecting them to search the store on their own. Unfortunately, this experience left a very negative impression. read more

I visited this Dillards to do an exchange and was pleasantly surprised by the customer service. One of the sales associates greeted me as soon as I was on the floor with the children's clothes. she then helped me find the correct size and do an exchange. The process was seamless and successful. They have a lot of really great deals on children's clothing. I will definitely do some more shopping here in the future. read more

Alexis in the dress department was absolutely amazing and so helpful! She was very kind and accommodating! Thank you Alexis for helping me

This three story anchor store is clean and beautiful to walk around. The cleanest bathrooms in the mall. The staff were always pleasant and helpful. Nice selection and great parking. read more

It's that time of the year for weddings, so off I went to my go-to Dillards store at northeast mall. They have a great selection of cocktail and party clothes for all shapes and sizes. I narrowed it down to 3 dresses, so I brought all 3 home -- I'll have to make a strict decision, because I can't keep all 3. Then I also found a pair of sparkly sandals that are ahhhdorable! The sales associates are friendly and offer valuable feedback. They also have an eye for style. read more

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I purchased a shirt from this store and one week later went to return and they refused my return because I had removed the tag. Shirt was unworn, unused, original tags and proof of purchase included. The shirt wrinkled easily and was poor quality. read more

I love this store! The Ralph Laren Polo section is large with the latest styles and the Men's Fragrant section is outstanding with all the brands but also the most beautiful sales ladies ever! Randa, who assisted me with my selections was very pleasent and helpful. You are fortunate to have her and the other ladies there as well who also helped and answered all my questions. read more

Dillard's has turned this store in North East Mall in Hurst, TX into the top notch in the DFW METROPLEX! Wonderful, friendly, amazingly helpful people in every department. Last summer I purchased furniture, bathroom towels and washcloths and bed pillows. So happy with all of these. Yesterday Leslie redesigned my face with wonderful cosmetics and I am thrilled! Highly recommend this store! read more

Ivan was the BEST! I am very picky with my scents and he helped me find other scents that I never even KNEW existed! He was so nice and welcoming and took the time to listen to what I want. 15/10. read more

We came here for the leap year day which was the end of a great sale they had. There are plenty of places to park and there weren't too many people at Dillard's. I like that they have a second level dedicated to bags, makeup, perfumes, purses and shoes. Then the third level is dedicated to women's clothing/sleepwear. I like the brand copper key, it's a nice between the juniors and young adult department. They have several racks dedicated to clearance with an additional 40% off. I discovered the brand Takara which had simple but classic styles of clothing. I ended up getting two blouses, white and pink. I didn't catch the retail sales associate name that rang up my clothes, she was friendly. I'll probably be back when Dillard's has another sale. read more

Dillard's - White and pink blouses - Women's Clothing Near Me - Hurst, Texas

I don't leave reviews very often, but I went to this Dillard store in Northeast Mall, I went to get a cologne that I pretty much knew the name of it, but wasn't 100%, the woman was very attentive. She saw me coming before I could see her and asked if I needed help. I said yes of course because I did , her name was RANDA. let me just say that her experience, knowledge, attitude, professionalism , Everything about this woman was spot on, 100% A1 perfect. She had me with the product I needed and back out the door in less than 7 min . Thank you RANDA , for showing me professional courtesy to me and my valuable time. A lot of ppl in retail don't care about the time schedule others are on , and I thank you , again, for giving my time value. And Thank you Dillard's for having staff to represent y'all in such a professional manner. Get more ppl like Randa, and I assure you you'll be getting nothing but 5 star reviews. [sorry if my voice to text is hard to follow] read more

My husband and I visited Dillard's @ NE mall to get the perfect cologne for his birthday. We were immediately greeted by Ivan and his warm smile! He was patient in showing us ALL the scents requested and even gave us recommendations for when to wear them. Highly recommend working with him if you have the opportunity! read more

Hurst, Texas on 7/4/24. I bought several items and finished my transaction at 6:03pm. When I tried to exit all but one door on the lower level west side of the building had been locked. I had to walk around the store and up a flight of stairs to where I parked a few feet from the door on the east side of the store when it was 100 degrees and with an injured foot and hip. This is not the way to win customers back to your store. I was in so much pain by the time I walked to my car that I had tears in my eyes. The store needs to allow at least 10 minutes for customers to exit. All doors were locked at 6:05pm. The items I purchased were at full price. 14 hours later these items were 40% off, so I begrudgingly went back to the store to get a price adjustment. I was told they were unable to do the adjustment. Now I have to return to the store again to return all of the items and repurchase them if I choose to keep them. This makes more work for your employees and is inconvenient for your customers as well as making me question keeping these items at all.This is not the customer service I expected from Dillards. I live in DFW and have many retail choices. I am Ambassador level at Nordstrom because they have wonderful customer service. My experience at Dillards was extremely disappointing, and I will be taking my money elsewhere in the future. read more

Tried really hard to buy a pair or two of shoes but since they were on the clearance rack, the young man was far, far less than helpful. The older gentleman who worked there was no more helpful than the first. My husband was trying to purchase several very expensive shirts, but there was very little inventory. Only ONE in his very normal size. He had to search for someone to check out his purchase. Totally NOT the Dillards I'm used to in Lubbock! read more

people who works at shoe department are the worst people I've ever seen. They always angry, not patient, not kind... customer service was awful as well. Abdu and Jodi was not serving a good customer service. read more

I really enjoyed shopping here! The staff was so attentive and helpful in helping me Select a dress for my sons up coming wedding. When the size I needed wasn't in stock she offered to look at other stores or even have one shipped to me. It was nice to see a mall store thriving as so many are not these days with all the online shopping. This store was clean and expansive and had some great deals too! read more

Dillard's - Women's Clothing Near Me - Hurst, Texas

Well, if you like being followed and treated like trash... this is your store. One sales clerk named Ti, in the perfume section, refused to check me out. I have shopped at Dillard's for over 20 years. It was one of my go to stores, and this was the first time I was ever universally treated with such widespread disrespect! read more

I needed a dress for a ball and being that it's prom season, Dillard's came through for me. First of all, I was asked if I needed help finding anything right away, which is nice. I just wanted to try on some gowns, so I didn't really need help. Plus I had my mother with me! Dillard's was kind of a mess. Only one fitting room was open in the women's department and it was extremely crowded. Why not open up the others? I ended up browsing the junior's department as well and found a simple black dress I really loved, but again the crowd was insane and people were having to wait for dressing rooms, which were full of discarded clothes and hangers and dirty carpet. They need to do some updating for sure. read more

I came in to get a clogne for my dad and Ivan helped me out with his perfect spanish and hospitality, hes ready to look in the back and make sure were happy with our selection. read more

Shopped today for some dress shirts, ties and other miscellaneous. I have used Dacoyta for my personal shopper since the previous associate Paris left the company. Dacoyta is a sharp guy and very helpful when I am needing a suit or dress coat. I was in today looking for a couple dress shirts and ties. I showed Lilly the suit that I would be wearing, reviewed my taste and what I was needing. Lilly was able to help and I can't say thank you enough. As most of us I am very busy with life. I am not a person who swings into a department store for a cheap $25 dress shirt. I believe if you buy quality it last and your clothing is part of your first impression. I don't know that I agree with it but it's just the way it is. Give 2 equally qualified candidates with equal education and skills. I am going to remember the candidate that was dressed sharp. That doesn't mean that you have to spend your life's savings. When you find an associate /employee that you like. Stick with them. They get to know what you like and don't like. In the case of Dillards most of the associates work on commission and must meet certain sales numbers or they're out. The associates are there to help and when a new product comes in, sales event, or clearance events. They can let you know saving you time. I will continue to use the two clerks for all my shopping needs at Dillards. Dacoyta in mens suits. Lilly in mens shirts, ties and accessories. Now my negative and typically I would rather use the term growth opportunity or something similar. Dillards for many years has had the same policy when it comes to sales for the associates. Okay, maybe it works for the management but my experience has been that it doesn't work for the associates. I like walking into the home department and looking for Ruth to get her assistance. She knows me by name and honesty knows most of her regularsby name. As a long time and I mean long time customer of the store I have seen how managers will come in and make changes and not understanding impact to the customer. As an example, a long time associate who had worked in her department for several years. Was a great associate for the customer. She knew the home/china department and I was shocked to be told that the new management sent her to the women's department. Which she absolutely hated. I would still stop by and say hello until she finally just quit. If I was rating the company or the management I would give them a TWO. But I am reviewing the 3 associates who ROCK at this particular store. read more

I came in and took my shoe that i wanted and waited for 30 minutes to see if anyone would welcome me in and ask to see if i needed any help. two young ladies came in 5 minutes after me and greeted while asking if they needed help. i asked for help about a shoe and the person never came back and assisted someone else while looking at me. read more

Ivan was a amazing helper he showed me a couple of great options to pick from he was a all around great employee

I love shopping at Dillard's. The clothes are a ver good quality. Really good shoes, purse and cosmetics department. Only problem is...you can never find anyone to help you, especially in women's clothes. read more

My husband purchased 5 Roundtree & Yorke Gold Label white dress shirts at this store. After losing some weight, he decided to take two unopened shirts back to exchange for a smaller size. They accused my husband of not purchasing the shirts at Dillard's and refused to exchange the shirts. These shirts are $70 a piece. He asked to speak to the manager. The manager said he didn't want to lose his job because my husband was upset and offered to take the shirts back with a credit of $19 a shirt, that they then could turn around and sell for $70 each! Needless to say, Dillard's has now lost a long time customer. Dillard's cards have been cut up. We will not be buying from them again. read more

My wife purchased a $60 dress for my daughter. It has sparkles. She wore it one time and it bled sparkles all over my car as well as all over my daughter's body. We had to lint roll the car (vacuum wouldn't work). Worse than that, the dress has some large spots where sparkles are missing, which makes it unusable. Clearly it has a defect. My wife tried to return it and was turned away. I called and spoke to that associate, as well as the assistant manager, both of whom told me it was not returnable since it had been worn. I then called the corporate office and was told the same thing. This is an unfair policy that does not consider the possibility of a defective product. read more

Prices are high, generally, but the merchandise is decent. However, some of the smaller stores don't have such a great selection. I'll go back, because they usually have what I'm looking for, but again, on the smaller stores. It is sometimes hard to find what you want. read more

We and several people were upstairs in the womens swimsuit area. Four employees were standing in a group. Not one of them came up to offer help but the other side of it. We didn't bother them and they didn't bother us..it looked like everyone in the store had small "meetings ".. read more

Bought a pair of polo boots on the 12th , by the 16th of this month they had came apart where the treading was. Took them back up to the store and the shoe manager by the name Sandy was very rude and unprofessional, then she tried to throw my box at me without a bag so I asked for the manager she came down and looked at the shoe and said nothing they can do I'll like I spent $120 on some shoes that I only had for 5 days and this is how y'all treat us... they need help read more

Dillard's - Women's Clothing Near Me - Hurst, Texas

Gale was great helping in the shoe dept but unfortunately the shoes had damage when I opened the new box. I tried to exchange the shoes and they were rude and unhelpful. Tried customer service but they said they have no power to do anything. read more

So this review is just for the perfume counter and sales staff there. I was on the hunt for a certain scent, but could not recall what it was. Not only did the sales associates help me find the perfume I was looking for, they helped me with alternatives should I want to try something new (but similar). I also learned you (or in this case my wife) have 30 days to return a fragrance if you are not completely satisfied with it (this takes away a lot of stress if you are buying for someone else). This gave me more confidence to try something new, and fortunately for me Thuy loved her Bvlgari Jasmin Noir Perfume. read more

Dillard's - Women's Clothing Near Me - Hurst, Texas

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They have covered garage parking, as well as, open area parking. You can access through the mall or from outside. This location is very clean and organized. Not all of the registers are open, but the customer service from the staff makes up for it. They will help with anything. read more

If you are interviewing they give you the run around a lot . I let the job go because I interviewed and they didn't reach out for 2 weeks . I called they gave me a 3rd interview. I didn't go cause the girl I interviewed with had already started to working so I felt like they only gave me the 3rd interview cause I called because they had no clue who I was when I called . They texted me out the blue telling me if I can come in I went in. Just for them to give me the run around again: I interviewed on the 8th and they didn't do anything till the 24 i would do in person interview because you don't need to waste your time. read more

I would leave zero stars if possible. I feel so upset. I was shopping around and there was a speaker that was blaring extremely loud it was hurting my ears so I turned it down. All of a sudden it was blaring louder! This rude lady in a beanie dressed so unprofessional said don't touch the speaker with the rudest condescending tone I have ever heard. I was not even aware she worked there by the way she was dressed! Come to find out she is the manager of junior women's apparel, her name is Jasmine! Wow I am shocked she would be so rude and indecent to a paying customer!!! I will NEVER shop here again because of the experience let alone the music she was listening to was inappropriate for work anyways!!!! Why would they chose someone so unprofessional to represent their company?!?! read more

Kit Kat in the Home department went out of her way to complete my bedding set. She was a delightful joy...

In general, Dillard's is ok. The reason for 2 stars is their 65% off return policy. Three days- really? That's another reason I love Kohl's and Target! Beware of return policies!! read more

The pink converse Allstar low tops with a scrunchy back at ankle are super cute but not washable. I bought 3 pairs so I could have a fresh pair when the others got dirty. 2 pairs lasted about 3 months. read more

Dillard's - Women's Clothing Near Me - Hurst, Texas

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I was disappointed by my shopping experience today at Dillards at Northeast Mall in Hurst. This store Manager appears to be completely unconcerned there is a health pandemic in Texas, and is not making attempts at having a sanitary store. There are no social distancing markers anywhere in the store. Many shoppers tapped the keypad at the register, and it was never sanitized in between each person. Furthermore, there was no hand sanitizer for either shoppers or employees to use. All dressing rooms were open, with left clothes hanging from the hooks. There appeared to be no attempt to segregate clothes that had been tried on. To top it off, a saleswoman pulled down her mask, and while walking, shouted to her friend across the aisle. All signs that the Management is not concerned. Go to TJ Maxx instead. read more

I was looking for a doormat that I saw a couple of months ago. I called ahead and Ketsana said they had one left and got it to hold for me. When I got there I shopped around and met her. Ketsana was very knowledgeable and friendly about all of their products. I never really shop at Dillard's because I loathe malls but I will be coming back because they hire people like Ketsana. read more

Today I had a good shopping experience. This is another one of those "hit-or-miss" stores. Employees are not always on their 'A' game. I actually made two purchases in two different departments. ...so that's a good thing. If you're lucky to make it on a day when a sale starts, you should be able to find some good deals. If you wait a couple of days, the merch is picked over. read more