Their "same-day" Pickup rarely happens. I've done it four times and it's always been about 24-36 hours. It's quicker to overnight online than it is to pick up in their store within four hours. When I called and talk to what I was told was a manager, she said that they prioritize, whoever has the most items in their order. That's ridiculous, they either need to change their website to say 1-2 days pickup, or make sure they get it within four hours. Also Customer service is terrible. The employees seem to always be grumpy. I go to the Allen store instead when I can. read more

Your staff...Good Lord.... At 7:38, 22 minutes before your store closed, your dressing rooms were CLOSED?? Your employee "mumbled" to my daughter and I when we walked by the fitting room area "dressing room closed." She had several rolling racks blocking off the entrance to the dressing room. I should've waited around as there were SEVERAL people walking around with items to try on. I would've loved to see their reaction when they realized they were out of luck. What crappy service. We won't be back. read more

The store is a mess and always is. The employees are rude and not helpful. They also have a rule of only 1 person in the dressing room. So if you are coming with your child be aware. read more

They've gone downhill since being in the states. It took 15 minutes to figure out if they could return a defective item. 3 associates and 2 managers later. The shredded shirt. Was returned read more

So I bought this nice pair. Wore it twice. this was a faulty pair, notice how torn and worn out the leather looks. Customer service told me they would give me a new one immediately, however this branch manager was so rude. Accused me of lying because they seem more worn out "can't just walk in and get a fresh pair anytime you like, I'm the manager here and I'm not taking these back, you can buy a new one" very rudely he said. I would maybe let it go if he politely told me "sorry this is worn out we can't do anything about it". This is not how business is done. Here I am, a customer who paid $60+ for a nice pair, I notice they are torn apart 2 times after. And I can't get any help. Because of this rude inconsiderate guy. Male manager. Blond hair. Sunday 5:00pm read more

H&M - Women's Clothing Near Me - Frisco, Texas

Absolutely worst customer service I have ever experience in my life. The staff doesn't want to do any more work than possible. They make up rules for the fitting room as they see fit. This is not the first time this has happened and won't be the last I'm sure. Place is a joke. read more

First off, love when H&Ms have DJs at their grand openings. However, I felt like I was at a club and I was sweating - hard. Looked like I popped a Molly. 5 stars BC I got 7 polos for $5 each! AND white girl (WG) cashier totally stood up for herself to the other black girl (BG) cashier when WG took 50% off of a blazer I bought for my gf. BG told her it wasn't 50% off, but WG told her no and remained adamant. Regardless if WG was wrong, the 50% was already taken off the dress and it would've made me feel bad afterwards if she put back the 50%. So kudos to the WG for not only not backing down, but remaining confident in her knowledge and understanding how the customer would not feel good after you took off 50% then put it back on the bill. You go girl! And BG, even if WG was wrong, don't argue in front of customers please, it's poor form. But 5 stars BC I love H&M and I'm glad there's one closeby so I don't have to always go to Willow Bend. I will be back frequently. read more

H&M - Women's Clothing Near Me - Frisco, Texas

See all

I want to say Olivia from this store is amazing. This is a pandemic time and everything is a mess. She was super patient in helping me with sorting out things from my account. I'm just amazed by her vip 5 stars service at this location. With such wonderful service, she deserves manager position...or maybe she is one already! Good luck Olivia with everything you do! You are amazing read more

Great place ! They have cool trendy clothing, the in store customer service is excellent, they have a wide variety of items in every department with a nice looking set up! Definitely stop by this store EVERYTIME I visit the mall (: read more

My sister who stays overseas was helped by a wonderful gentleman called Al!What he did was beyond amazing.You are one of a kind Al and you will make it far in life.May God bless you! read more

Normally wouldn't post something like this, but... That Craig guy below actually attempted to hit on Megan, and when she rejected him he stalked her around the store and harassed her. She even had to call security to come to the store because he made her so nervous. Later that night, he also found her on social media and attempted to add her. He's a downright creep, and Megan is too sweet to ever post something negative about a customer. But I'm not. read more

Really bad customer service. I was trying on items and I needed a new size... they have sign posted in the dressing room to let an employee know if you need a new size. I asked the employee and he told me I could go look for the new size (even though I had no shoes on and was wearing a dress I was trying on). I asked that they go look for me... an employee came back and said they did not have the size I asked for. But after I was done trying on my remaining items, I FOUND the size I was looking for out on the floor. I returned to the store today to return an item I had bought. They had many huge signs set up front stating if you buy 3 items you will receive 20% off your next purchase, so I bought three items. When I asked about receiving my coupon at the checkout, the employee told me they were not starting that promotion until tomorrow. I asked why the signs were up then? and he did not answer me. The 2 times I have been in this location, employees have been standing around talking, bad mouthing other employees, while I see plenty of work needing to be done around the store. I will not be returning to this location. read more

Changing rooms were a little messy however the shorts and clothes here are very nice quality and all my favorite clothes are from here read more

See all

Customer service was fantastic. Lines went by within 30 minutes on black friday ! It was shockingly fast.

I find this location rather disappointing in comparison to the Willow Bend location. I was super excited to see that they were opening in Stonebriar and was pretty much counting down the days. When they finally opened, I went to check it out... I was met with unfriendly and unhelpful employees in a store that pretty much has no selection. OH and also... they were promoting a deal where you sign up for text and email alerts and they will give you 10% off of your purchase that day. So I signed up and brought my measly selections to the cashier and was told I couldn't use the 10% off text coupon in conjunction with a gift card! WHAT?! That totally does not sound right...but she told me her system simply would not allow it. So to sum it up, I didn't get 10% off that day..but I'm stuck with the annoying emails and text alerts. How awesome. This location is still new, but so far they are seriously lacking. I'll just stick to the Willow Bend location, thank you very much. read more

H&M - H&M has become cat obsessed! - Women's Clothing Near Me - Frisco, Texas

See all

I love H&M It's a store I tend to shop at constantly, I'm also hoping to get a job there but it's a great place to shop when visiting the mall the very first destination read more

bad services when it comes to refunds and being accused of trashing mannequins. story is when i went to shop with my mom and sisters, a child threw a purse at a mannequin and ran around it and then later just bragged about it. An employee saw a trashed mannequin and the child, and thought my mom was the responsible because she was the closest woman to the child and so instead of asking if it was your child or seeing what actually happened, they casually assumed it was my mom's child and the employee instead of telling my mom, told someone else, probably the associate manager to tell my mom that she would be fined for the charges of damaging a mannequin. so in conclusion, they really care about getting their 9 to 5 job finished to just make money and get out alive and go on with their lives with no worries or problems or anyone asking questions. so overall experience? not. even. okay. do i recommend? for the prices that's it. no customer service or if you wanna refund something. :) read more

The staff here are so gracious about answering questions, and they try their best to help you find items and accommodate your requests. Shout-outs to all the kind and cheerful cashiers who still smile even with a packed checkout lane (you know who you are!) I checked my receipts and couldn't find names, but please don't think it goes unnoticed! Also, this location is always very organized, and they have a great selection when it comes to the sizes of new collections. The folks in control of the dressing-rooms manage to elegantly wrangle even the largest groups. This is probably the nicest H&M I have ever been to! read more