I came in at approximately 1:30 PM on Tuesday 1/20/2026. Purple hoodie and hat with my wife and child. During our time in the store, I received zero assistance from staff. At least four employees walked past us without acknowledgment. Several appeared visibly shocked when we entered. I felt extremely uncomfortable. I am a Black male with a Caucasian wife, and the lack of service was noticeable and unsettling. Management should review the camera footage from the moment we walked in. Staff members actively assisted other customers while completely ignoring us. This was disturbing and unacceptable. I cannot believe behavior like this is still happening in 2026. I will go through proper channels to ensure this gets cleaned up. I have left a Google review as well read more

Always our favorite place to shop and visit. Great selection of boots for men and women. There is also many things to see , we could look for hours. This store is nice and clean but most of all, the staff is so welcoming. I always get the best help. This time from Dallas, she took the time to show me and give me her opinion on boots. We made our purchases again and left Cavender's Boot City with a big smile. Always our go to visit, when we visit Texas. Definitely coming back . read more

I am not one to complain so I won't. However, I am one who will give praise to someone who goes above and beyond their call of duty. Kathy at Cavender's is awesome! She made sure that I was satisfied with the whole process of buying online. She is a woman of her word and very professional. Thank you Cavender's for employee's like Kathy! read more

Cavender's Boot City - My boots that I purchased - Shoe Stores Near Me - Plano, Texas

Troy was absolutely amazing while my husband and I were shopping for boots. He was super helpful and patient and even was very kind/engaging with our 11 month old son. If you're in the market for anything I can't recommend Troy enough! read more

My wife and I went their on Black Friday Sale over last weekend. Cavender's sell real nice top quality composite work cowboy boots . I purchased 2 pair Ariat Composite Cowboy boots for work. The Customer service employees were very nice , friendly and helpful. Helping me to find the boots i needed for work. I would highly recommend to anyone to go to Cavender's Boot City. read more

I try not to leave bad reviews but my experience tonight was not a good one. I first come in to see the deals they have on but when I was in the medium section they were all mixed with different sizes. And then I finally find a shirt. I go with my buddy to the front to check out and I'm standing there in line for a fat minute. Then I ask "is there a problem with the shirt" and she goes "I'm just trying to make sure it's that price" when there was a sticker on it stating the price and it had the brand on the sticker. I don't know if she was discriminating against me because I don't look like your average shopper. But it took so long I just told her to not worry about my shirt and didn't buy anything. This place really made me feel welcome. I already don't like how tightly packed it is but this was my last straw with this place. I go across the street and they checked me out in less than a minute for the same shirt. read more

Excellent service Large choice of boots Not so much about hats We tried and love the boots we bought there read more

I came to Cavender's Boot City looking specifically for Circle E candles. When I did an online search for these candles, I was looking where they might be sold locally and Cavender's was listed! I was actually down in Fredericksburg, TX last month and was able to smell a bunch of different fragrances in their shop. I decided to pick up a couple of candles for a gift. I knew the recipient does not like really flowery sweet scents so that's why I wanted to find them locally instead of just ordering online directly from Circle E. I found the candle display and saw that they only had about six different candle fragrances in stock. I sniffed all of them and chose the two that were not super sweet smelling. I hope they enjoy their gift when they open it on Christmas morning! read more

Love shopping here. Cavender's does not train their seasonal staff well. She didn't know the product she was selling. She should have been shadowing another employee. All good, it didn't change my mind on what boots to get. I did the research before hand, I knew what would work best for me. Boots go with everything, it's an essential for Texas living. Boots are leather, with a man made sole, initially the boots were too snug, one foot more then the other. I used a plastic bag to slide my foot into the boot. I ended up with a solid fit, but stuck with a bag on my foot. I highly suggest you go to a boot store like this one, try on that boot, to find that perfect fit. Especially, if you plan on buying boots on line. This prevents you sending the boots back more then once. The price difference between a store bought boot and amazon is about $80. After walking around the house I had a pretty good fit. It feels like the leather is part of my foot! On Ariet's boots, I suggest one 1/2 size smaller then what you normally wear. Maybe more. It becomes a personal experience on what feels best. I've since bought additional boots, including online shopping by trying on here first. 16/2019 read more

Cavender's Boot City - Lucchese boots - Shoe Stores Near Me - Plano, Texas

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Juan in the boot section was a huge help! Assisted me in finding a very good value boot very quickly and gave a firm handshake. Big fan!

The blond cashier with glasses is so rude. Working Monday 4/8 evening. It seemed she got really upset I walked in and interrupted her conversation. It was my first time here. She stared at me until I stated what I needed. Very awkward. read more

Great customer service. The most friendly people and best selection of western wear. read more

Normally we shop Boot Barn simply because it is easier to get to. I have not been to Cavender's in years, but decided to head there instead because my perception was it wasn't the Target of western wear like Boot Barn and figured we'd get a little better choice. BUT, super bummed out on the kids' boot section. Most of the kids' boots were made in China. WTH?! Found one style made in Mexico, and one made in India. With several major retailers based in Texas - Nocona and Justin to name a few - how can we not find some American made boots for my ten year old? Literally racks and racks of Chinese "cowboy boots." Ended up with a pair of Indian boot which I suppose is marginally better than China. Would have preferred the Mexican boot (at least they are actually in this hemisphere), but they didn't have the size we needed. Seriously disgusting that there were no American made boots for kids. My daughter needs a new pair of boot, and we'll head back to Boot Barn for her so we can buy not-Chinese/India boots. People were friendly. Not much staffing, but that is hard everywhere so I don't blame Cavenders for that. read more

Cavender's Boot City - Those are ALL made in China. Cowboy boots. In Texas. SMH - Shoe Stores Near Me - Plano, Texas

The front desk people have terrible attitudes. It was my first time at this establishment and I asked the girl at the front desk with blonde and black patchy hair where I could find a certain pair of boots(mind you she's doing nothing but looking over her coworkers shoulder) and she said go to the back and gave no guidance whatsoever. If I can give this place a negative stars i would. read more

Cashier #41466 with the huge lashes accused me of stealing something because my husband and I walked around the store and only bought 2 face masks. Completely humiliated us at the front of the store. We weren't being suspicious in any way. She even gave us so much attitude while checking us out, and I asked her what she was looking at because she was staring at me so intentionally. She was so rude and such a pain to deal with. Not to mention, this location didn't have much of a variety in the items we came to look at (jeans, hats, boots). We won't be coming back. read more

Cavender's Boot City - Receipt of the terrible cashier. - Shoe Stores Near Me - Plano, Texas

stopped by I son wanted to have his cowboy hat steam and clean the gentleman was so rude and couldn't believe that actually want money to steam clean the hat and after he was done he was very upset cause he didn't get any money well first offf he haves a job at cavenders I guess he wants a side job there he told my son he accepts cash app or Zelle that's sounds a little weird and shady for a employee to ask for money and he is a manager that's why we go to boot barn there are very friendly and a way better establishment then these people at cavenders this man is a scrooge and he says no one works for free real what kind of work is shaping and hat and brushing it wow what a looser garbage can man read more

Very good service with the guys working uo and down the aisles of boots. But the service at the checkout counter was just "okay." The girl just shrugged Ed her shoulders and told us, "i on't know, i juz work here's." So that's the reason for 4/5 stars. read more

Bought a second pair today and can't wait to wear them out this weekend. Super comfy and comfortable.

Love this store! They always have the biggest and the nicest variety in western style! I went there to find my outfit for the American Rodeo and take some pictures to promote the event. Love this store! read more

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If you have a college age son this is where you can buy the stone washed jeans that is now a must in any college town along with the khaki jeans. They had a sale, buy two get one free and I was there to buy my son two pairs of the jeans so I walked out with the khakis for free. The service from the time you walk in is fantastic. read more

Cavender's Boot City - Shoe Stores Near Me - Plano, Texas

Great fun shopping there for cowboy boots! We were just visiting in the area and stopped by for boots for our son's 21st birthday. Lots to choose from, great service, 12/10, would shop there again! P.s., bought some boots for myself there as well, lol! read more

I love boots and have a few pair! So when I get to Dallas Cavender's is my go to for quality and great value. I visited the location in Plano. They have various brands from Justin to Ariats. A wide selection, so many to choose from! I was like a kid in a candy store. Organized by color and size so it was simple to find what I was looking for. Great customer service from start to finish. First time I went in I bought one pair. 2nd trip I bought 2 pairs and some cute tops, shorts & dresses! I will definitely be back again! read more

Cavender's Boot City - Ariats - Shoe Stores Near Me - Plano, Texas

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Went there to get a pair new pair of boots and the salesmen is boots were fantastic. Once I got to the front the cashier that checked me out was extremely rude. Her name was Paige and she was giving me very bad attitude and seemed like she didn't enjoy her job. Other than that the store has a fantastic selection of boots and clothes. Highly recommend! read more

I would love to think that during this time when folks are out shopping that COVID precautions are being followed but when the staff do not keep masks over their nose and even one cleaning is not even wearing a mask, it's really hard to get shoppers to wear theirs! read more

Went to this store today to purchase a birthday present. I assumed that Cavender's would be like most other stores during the pandemic and require masks for employees and customers. Oh no, no, no. About half the employees wore masks and the other half either had the down around their neck or didn't have one at all. About half the customers were not wearing masks either. As a diabetic I will only go into places that are diligent about protecting customers safety. Needless to say Cavender's is not following CDC guidelines and isn't concerned about customers health and safety. No way I'll be shopping here again. read more

Great store. Quality boots and hats. I bought a few clothing items and definitely bad quality. Boots last forever you just have to find your fit. Parking is very convenient and staff I is well informed. read more

Cavender's Boot City - Shoe Stores Near Me - Plano, Texas

I've been to a few boot stores and never had a great experience. I didn't expect much when I walked in. The staff here is very friendly. Delbert helped us out. He was very knowledgeable in boots and the inventory. He gave us time to shop around and was available when we had questions. He was fun to talk to so it made shopping fun. He gave helpful input when we were deciding between items. The store is laid out well. I spent most of my time in the Men's and Children's section instead of the Women's (boo!). But I already have boots and don't need anymore right now. When I do, I'll be back and hopefully Delbert will still be there! read more

Since I am moving to Texas I thought I would look for some boots and a cowboy hat. When I walked in I was shocked at the size of the store. It was like a western Walmart! Boots, hats, western clothes, western home furnishings. They have it all. The only complaint I have is the clothes aren't fat people friendly, Unless you are skinny you aren't getting clothes here. The employees are not very helpful either. Maybe it's because I'm fat and they knew I couldn't buy anything so they didn't bother with me. Only one employee Chuck talked to me and did his best to answer my questions. If it were in my power I would give Chuck a raise and hold him as an example to the other employees of this establishment on how to treat a customer. Maybe I will spend some time on a treadmill so I can fit in their clothes but the only one I will deal with is Chuck. read more

Cavender's Boot City - Shoe Stores Near Me - Plano, Texas

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A great place for anyone looking for a large selection of Cowboy boots in Texas. You'll be hard pressed to not want to try on more than one boot and then making the hard final decision. The staff here are friendly and are easily identifable by their Texas Ranger look. My girlfriend was having a difficult time with picking up her first boot but we were helped by a very attentive sales person named Chris. He helped picked out some boots for her and also shared a number of tips and advice in making a decision and caring for the boots. Definitely great information for the both of us and my girlfriend left with some brand new red Corral boots that was also $20 off. I had to come here a second time after being convinced that my trip to Texas would be wasted if I didn't pick up my own. While I didn't get the same attentive sales staff I didn't have a problem with finding my boot size that are organized in aisles for the men (Women are organized by brand it seems). After a half hour of searching I found the right boot for me from Ariat. All in all, we each spent about $170 after taxes on our new boots which were comfortable and well worth it. I can definitely see why it's better to be able to try on these boots versus buying a pair online since no two boots are exactly alike. Also checking against various other places like Shepler's, the prices can't be beat and Cavender seems to have more deals. In addition to boots, they sell an assortment of other misc Cowboy related items like belts, clothes, and hats. So many different hats with price ranging from $20 to a couple hundred dollars. Ridiculous but I can see that if you want quality then you need to spend more. read more

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Can't leave Texas with out visiting Cavender's Boot City! All boots are amazing and beautiful! Huge selection for everyone in the family. read more

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If you are in Texas and you are looking for boots this is the best place to go! You will have a variety of boots and hats. Excellent customer!!! read more

Cavender's Boot City - Shoe Stores Near Me - Plano, Texas

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For my birthday, I decided I wanted a pair of boots. I wear an 11B, flat footed, with a metal plate where my left heel used to be. So, finding any kind of footwear isn't easy. Called ahead and John said they had several styles in my size. When we arrived, John had gone, but Doug took great care of us. Tried on several pairs before finding a pair that fit perfectly! Plus Doug gave us a code for $60 off. Doug and manager Delbert are incredible! Very customer oriented store. Great service, great prices. This is the place for western wear. Highly recommended!!! read more

Came here to get hat shaped. They did a great job on fixing the brim on the way to airport. Bought FRC clothing while here and some new jeans for my Sweetie. Staff was good here. Restrooms and changing rooms were clean here. Easy in and out of parking. Store well organized to shop. Some good sales in store. read more

I just bought a pair or work boots from this location. I had a great experience. "Jose" helped find exactly what I needed. He was very helpful and an outstanding guy. I will definitely come back! Thanks "Jose " for your excellent customer service! read more

Wife had bought me some work boots for x-mass. I wanted a different style so I went to exchange them. Looked and looked. Asked for help and when I found someone. They blew me off to help someone (white).. sorry that this location is like this. read more

Great selection of pearl snap men's shirts and toy tractors. I knocked out a lot of Christmas shopping in one go here. The sales staff is extremely ready to help and friendly. I lost track of how many different employees offered their help and introduced themselves. If you have an out-of-towner with you who wants to experience "real Texas people" - take them here. They also have "Texas" t-shirts, boots, and the clearance rack in women's section has really cute $12 sun-dresses. I'm not gonna lie: I also bought myself a Christmas present here. read more

Vanesa was amazing! I'm a first-time boot buyer and she really helped pick the right look and price! Thank you, Vanesa!

I searched Yelp for a western wear store and found this store. I had one young lady helping me from the boot area and she was great! I think they are a little pricey, but they have a good selection of everything western you may need. read more

So I went to Cavenders to look for some cute outfits and obviously to buy something so first thing I see when I go inside is the accessories area I see something I like a necklace I look at the dresses and decide to get 2 dress to try on I go up to the counter and see probably like 5 or 4 girls (Hispanic and one male ) I go up to the guy named Jose and told him can he please hold on to my necklace so I can try on my dresses and his like yeah sure and then he asked for my name I was like Marlen M-a-r-l-e-n and I'm assuming it was funny for them because all them girls where laughing at me and mocking the way I said my name and I'm so confused on why was it funny they way I spelled my name I honestly felt so uncomfortable and so bullied by the employees I went to look for the manager to let him know about the issue I explained to him about the situation and I obviously knew right then in there that he wasn't going to do anything so I just left and told him its whatever he said he was going to fix the issue and asked for my number but I never got a call or anything. read more

Great selection and a very friendly staff. Be sure to check out the sale section, pretty amazing savings there.