We have been Brooks Brother's customers for 40 years+. Every suit in my husband's closet is from…read moreBB. Our son went into the Plano, TX store to get measured for a suit we were buying for him locally, because we live 400 miles away. This is for a wedding. They refused to measure him because he was not buying the suit in that store. There are no longer any regular Brooks Brother's stores where we live, they have all closed. I gather they were cordial to him, but refused to help. All I can say is Wow. Pathetic. I realize many stores are now forced to compete with their on-line business & the outlet business under the same brand, although I am not sure this is true for BB. However, refusing to help someone with something as basic as this. The guy at the outlet store (all that is available to us now) couldn't have been more professional and helpful. The employees at the Plano store denigrated the outlet stores, said they didn't know what they were doing. Customer Service is what separates the men from the boys. Plano needs to learn about it before they are the next BB store to close.

I have worn Brooks Brothers since I was a small boy. My family's relationship with BB dates back…read moreover one hundred years. Yes, there have been some up's and downs over the years, but all in all the new owners seem to be doing well. The problem and it is a substantial one, is the staff and management of the Willow Bend store In Plano. Upon entering the store you are first treated as if you are a potential thief before you are treated as a customer. Browsing is an uncomfortable experience with staff peeking around corners and positioning themselves so they can watch you in the mirrors. I am well aware that shrink is substantial problem across the retail spectrum but at this particular store the vibe is irritatingly oppressive.

I had a very good experience shopping there today. Got good deal on shirts, but the highlight was…read morethe sweet lady who checked me out....Tasha. She was so friendly and helpful that I left the store in such a better mood....just from having visited with her. - She's the kind of employee that keeps people coming back. - Thanks Tasha. Bruce Davidson - Carrollton, TX

My husband & I went to Nordstrom Rack to buy some gifts. When we got to the check-out, the cashier…read moreasked me if I wanted to open an account with their store. She explained, "The card will be good at all Nordstrom stores." I said, "Okay." So, I answered a few questions & voila! My new acct was opened on the spot. I was given a coupon as a courtesy for opening the new acct. After she rang up the items, my husband & I left the store. However, I had to go back in b/c she had forgotten to apply the discount! My husband went to the car and I went back in...ALONE! That was when the entire customer service experience completely changed!!! As long as my husband had been standing next to me, the employees smiled & were overly-friendly. When I stood in line to get the discount applied to my purchase, everything changed! They refused to apply the discount!?!?! I asked for a manager. When the "manager" got there, she refused to apply the discount as well. I explained that we had just purchased the items three minutes ago. I explained to her that her employees were polite to me as long as my husband was standing next to me. When I went back in ALONE...everything with her employees had shifted. Still...she refused. At this point, I began taking notes & asking questions such as, "Can you give me the number for Nordstrom's corporate office?" What is the name of the regional manager?" I asked any pertinent questions that might help me understand why the Nordstrom Rack was happy to open a new account but unwilling to apply the discount as advertised. The biggest lie that was told by their "manager" was that she didn't know the name of the regional manager. My husband & I later found out that the regional manager's office was housed in this particular location! Do you really expect customers to believe that a regional manager who offices out of your store is unknown to your managers? As a result of being lied to over details that don't really require lies, I closed my account with them after 7 days. Plus, my husband closed his account as well. We do NOT reward businesses that lie to us. There are too many other retail shops in our area that treat their customers with courtesy & respect. Nordstrom Rack & Nordstrom employees aren't trustworthy. Nordstrom's liars create unnecessary problems that aren't really worth the additional trouble. "Managers" who lie so easily about public information such as regional managers or other corporate contacts are NOT to be trusted. Nordstrom is supposed to be high-end experience that carries high-end merchandise. However, the ease with which their deceptive employees lie over such small issues is very concerning to me. If they can lie over small matters, they can lie over bigger matters which makes them very shady to do business with...in my opinion. HARD PASS ON NORDSTROM ET AL.

Entrance from inside the mall is closed and you are directed to use outside entrances which when…read moredressed for non-winter weather sucks in winter weather. They have like one register and it's of course super far from where we were (men's shoes area). Fitting room was just the one for men's and extremely far. A bit sexist if you ask me considering the women's fitting room was right smack dab in the middle easily acccessible everywhere. The staff could care less about the customers as well. It's no wonder this place is closing.

I usually go here to get my baby boy's formal clothes as their collection is unmatchable. I love…read moretheir formal polo shirts and suits. It's so hard to get these formal shirts and esp the suits anywhere else. They are pricier but sometimes you get great discounts and ongoing sales. What I love about Dillard's is they have a dedicated person for each segment. And they are always there to help you.

Old Navy January 30, 2026…read more 4 stars This Old Navy location was clean, well-organized, and easy to shop. The clearance section had a great selection, and we were able to find several really good deals. There was also a surprisingly large amount of Disney merchandise available, which was a nice bonus. Overall, a very positive shopping experience with good variety and strong clearance finds. Would definitely return. The service was decent only received it at the register though. Employees don't greet you or say hello when you enter or while you're shopping.

1-Star Review: Old Navy's Outdated & Customer-Hostile Pricing Policy…read more I am beyond disappointed with Old Navy's archaic and frankly pathetic pricing and price-adjustment policies. In 2025, it is ridiculous that a major retailer still refuses to honor their own online prices in-store unless the item is also purchased online. What kind of logic is that? I shopped in-store on Black Friday, assuming I was getting the best deal of the year -- only to find out on Cyber Monday that nearly every item I bought was significantly cheaper online. I could have saved at least 25% more had I purchased online instead of in-store. When I called customer service, I was told they "can't help" and that I had to physically go back to the store for a price adjustment. Who does this in 2025? Fine. I went to the store. Then the cashier tells me I need to bring all the items back just so they can process a return and make me re-buy everything at the online price. How is this remotely customer-friendly? How is this efficient? Why does a customer need to jump through hoops because the company refuses to align in-store and online pricing? Lesson learned: NEVER shop in Old Navy stores. Their in-store prices are almost always higher, and their policies make it incredibly difficult to get a price adjustment. If you must shop at Old Navy, buy online only -- pick up in store if you must. Online purchases offer the best pricing and customer service actually helps you over the phone. Retailers with such outdated, non-customer-centered policies have no one to blame but themselves when they struggle or go out of business. In a world where Amazon, Nordstrom, Macy's, Temu, and Shein are making shopping easier and more convenient, Old Navy is stuck in the past. Do better, Old Navy -- or prepare to be left behind.

Decent little selection, maybe not all shoes are bad, but definitely not worth the value, shoes…read moreactually made in china, google before you buy. And service was absolutely apauling terrible service, I went back and they just tried to upsell me more terrible shoes, not worth its price definitely would not shop here in the future. Please comment better places for me to try out if you see this comment.!!! I went and told them about it said sorry that's never happened and refused to replace them for a pair the same size it was either replace with a size down, a size up, or buy another pair marked up even changed the price from the last time I went in and they tried to sell me that pair. Not to mention, sold me a $189 belt, a $80 belt and the $150 shoes marked up with no itemized receipt. Terrible buying experience from start to finish... heed my warning

From the owner: Oxford Street Fashion brings the energy and diversity of London's iconic Oxford Street directly to…read morePlano, Texas! We're located conveniently inside Willow Bend Mall at 6121 W PARK BLVD #C 112. Our team is passionate about high-street fashion, and we're dedicated to offering a curated selection of trendy styles for every taste.

Great place to buy my husbands clothes . The lady named Boo took care of him and was soooo helpful…read more. He got a lot of neat things . His new favorite clothes store .

I went in today as I had some reward dollars that were about to expire. I just wanted to look…read morearound at my leisure as I did not need anything in particular but certainly would have bought something in excess of the reward dollars I had to spend. Upon entering I was promptly greeted and asked if I needed any help (great!). I explained that I just browsing. Unfortunately for the duration of my time in the store I had a new shadow who was either pointing out how the thing I happened to glancing at was on sale, or was lurking within 5 feet waiting to pounce on the next opportunity (not so great). They even pulled out some sports coats and guilted me into trying them on even after I said I was not interested. I love good customer service but good service also means knowing when to give your customer some space. It got so annoying that I decided it was not even worth spending the reward and just left. I do like JAB but do not like the aggravation I get when coming to this location. It has happened to me in the past here. I ended up going to the Frisco location and got great service. Of all things I ended up buying a sports coat! The ability to read your customer and let them naturally come to their own conclusion / buying decision can make all the difference In the result.

I love shopping at this location. Ken and his staff are always so helpful and friendly. We always…read moreexperience amazing customer service there. We recently got a tux for my husband for a wedding and the process was seamless. We are very satisfied with this store!

Unfortunately I'm in the market for a new suit due to the upcoming funeral for my father. I went to…read moreMen's Warehouse after not having purchased a suit in years. We were greeted by Joanne Kraynick who, once she understood the situation, took it upon herself to make my experience the most enjoyable and least painful one possible. She was understanding and kind. She made knowlegable suggestions and walked my wife and I through the process. She was an absolute pleasure to work with and I can't recommend her enough. Oh, and I ended up with two complete outfits. Thanks, Joanne. You were great.

UPDATE: Per the response to send an email to MWlistens@menswearhouse.com I went ahead and did that…read more I had a great back and forth with a kind woman named Alice and we discussed training and how to prevent experiences like mine from occurring again. They really did listen and care that I am satisfied with the resolution. I wasn't going to write a review but the more I think about my experience at this store today the more I don't want someone else to have to endure it. My fiancé and I went looking for, potentially a rental or purchase for our upcoming wedding. I know my fiancé can be a little difficult and he has high expectations for what he wants for the wedding. However, at one point I made a suggestion of a vest only option and the saleswoman took it upon herself to tell me what I "have" to do at my wedding because the dresses are floor length and formalities and blah blah. I listened for a moment before finally interrupting her to remind her that I/we can do what we want at our wedding. She then attempted to explain that it's her job to coordinate these things. She also mentioned how the pocket squares and ties have to be the same color as the bridesmaid dresses. Again another thing we don't want. We aren't a traditional couple I guess and maybe some of you will read this and gasp at my ideas for our wedding but it's not her job to coordinate my wedding. It is her job to sell or rent us the suit/tux we want. Also it is not her job to tell us the suit or tux we have to have. I truly felt offended and put off leaving this store today and if we do opt to rent or buy from Men's Wearhouse it will not be this location. Two stars because there is a good selection and there are a lot of options. I will give her credit for showing us many other options. And I won't post names because I absolutely do not want anyone to lose a job over my single experience.

I would highly recommend Alec at PXG he did a great fitting and wasn't just trying to sell me a…read moreclub. I can't say enough good things about the way I was treated.

I spent $1800 on a new set of clubs and had to bring my driver back twice (2xs) because it rattles…read morelike a old broken rattle snake I have used these clubs 5 times only and now I see the head of the club s paint is scaring- I never had problems with my store bought Cobra or Calloway drivers I brought my club back the first time and I was treated like an idiot because I was not aware that a bolt was loose causing the rattle- ok ....., but it just happened again I am pissed I don't recognize - the premium price - for their equipment Larry Colin

----- Critics Review ---- Of all the Neimans in the area -…read morego to Willow Bend!!! They are the only location still providing the experience that we expect!! Super nice, normal and friendly staff who will do everything possible to ensure you have an ultimate experience. (No snobs on staff.) Today I drove 20 minutes from HP to go to this store specifically. (The Downtown and Northpark location are no where close in giving a great experience! Those employees are aloof, or on busy days - frazzled and can barely deal with 2 customers at the same time.) I was greated by a nice lady as I walked in who answered 2 questions I had. A few minutes later I passed her again and she offered to alert the cologne staff I was headed that way. Awesome VIP service to a unknown customer! (Nafise - you are fabulous!) At the cologne area, Geraldyne took 45 minutes to help me evaluate Tom Ford colognes. It was so fun - and there was a vendor rep who joined us and helped. I had a blast!!! So, they gave me 3 sample tubes of the Tom Fords I likes most. But then they pulled out 14 other samples of high end men's colognes!! They even included the #1 winner of the best cologne in the world too (it won the world wide FIFI cologne competition). Then I got to chat for 30 minutes with Nafise on my way out. Turns out she is on the management team and awesome to know. Personally, I've not had such a great Neimans experience in decades. I'll NEVER go to Northpark or Downtown again. My home is Neiman-Marcus at Willow Bend!

Oh my goodness....Sarah Shane-Kellum has been my go to gal for 10-12 years! She outdid herself this…read moretime! My pal and I always celebrate our bdays together, she is a teacher so off the beginning of the beauty event. I had Sarah set us up with makeovers at the Trish McEvoy counter. When we arrived there was a table with handheld mirrors and waters ready to go. Rick was our makeup artist today! He's amazing! Took the time with each one of us to listen to our wants and needs. He also taught us how to use the products. Bought several new items to go with all my trish products. So happy with the makeovers and all the products. Always love getting samples and Beaty event bags. Sarah always hooks me up with the offers and samples! She is such a joy! So glad she scheduled us with Rick too! Received the royal treatment....much needed the "refresh!" Thank you so much Sarah and Rick! Both went above and beyond!