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    Dillard's

    2.7 (41 reviews)
    Closed 11:00 am - 8:00 pm
    Updated 1 month ago

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    What's the big dill
    Fox E.

    If your pickle gets left out in the sun, it'll get shrivelled and like a rock (sort of like your bf lately), but that's Dillhards. This is not that. This Dillard's is in the northeast corner of the Willow Bend Mall and is one of the main flagship stores here. They're not as obnoxious as Macy's but are similarly priced to Macy's and JC Penney's. They have a bit of everything and I probably like them a little bit better than most of the department stores - but nevertheless, with these kinds of prices, there are only a few things I'd ever come in here for.

    Shoe department
    Lara H.

    I very much dislike giving 1-star reviews, but our experience here was so negative that I feel I have no choice. The employees in the shoe department are clearly vying for commissions, or think everyone who walks in is planning to steal shoes, or both. Regardless, I cannot think of the last time I had a more negative experience at a retail store. My friend and I came to look for bridesmaid shoes. The rest of the store is clean and seems normal, but as soon as we walked into the shoe department things changed. We were approached by a male employee at first, who asked if we needed any help (normal). We continued to browse the shoes and he followed us very closely, which made us feel like we were being monitored for potential theft (not normal). Where were we supposed to hide the shoes we were apparently going to steal, in our small purses? A female employee then approached us and at first was very friendly, asking if we needed any help and complimenting the shoes we were trying on. She gave us her name and told us to let her know if we had any questions (normal). However, she did hover and watch us like the male employee did, making us feel uncomfortable (not normal). Then things went downhill. We didn't find the gold heels, but my friend did find another pair of shoes on sale. As we were making a final walk-through of the department, the male employee came over to us and grabbed the shoes out of my friend's hand, saying "I can hold these at the counter for you". We did not say anything to him, did not ask him to take them, and had not spoken to him since we first entered the department. The female employee quickly walked over to us and told her co-worker "these are my customers," taking the shoes from him. Then she reprimanded us, not-so-politely informing us "that is not how this works. You are my customers, not his" and continued to scold us for giving the shoes to him instead of her. Again, we did not approach the male employee, he came up to us and took them. This fight for commission on our $20 pair of shoes, if that's what it was, was absolutely ridiculous and made us feel as if we were children who did not behave. Truly an appalling way to treat your customers.

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    4 months ago

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    7 years ago

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    2 years ago

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    7 years ago

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    4 years ago

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    4 years ago

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    2 years ago

    I always love this this place, and my favorite people working there. Everything I need they have for me.

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    4 years ago

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    5 years ago

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    9 years ago

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    5 years ago

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    9 years ago

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    7 years ago

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    11 years ago

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    8 years ago

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    12 years ago

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    13 years ago

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    8 years ago

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    10 years ago

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    11 years ago

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    8 years ago

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    10 years ago

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    13 years ago

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    8 years ago

    Awesome deals . They have everything under one roof. Definitely a place to come shop for a bargain in any size.

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    10 years ago

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    11 years ago

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    10 years ago

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    13 years ago

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    Page 1 of 2

    Ask the Community - Dillard's

    Review Highlights - Dillard's

    Their line of gold label men's dress shirts are some of the best.

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    Neiman Marcus - First level elevator hallway, Neiman Marcus The Shops at Willow Bend

    Neiman Marcus

    (78 reviews)

    $$$$

    ----- Critics Review ---- Of all the Neimans in the area -…read morego to Willow Bend!!! They are the only location still providing the experience that we expect!! Super nice, normal and friendly staff who will do everything possible to ensure you have an ultimate experience. (No snobs on staff.) Today I drove 20 minutes from HP to go to this store specifically. (The Downtown and Northpark location are no where close in giving a great experience! Those employees are aloof, or on busy days - frazzled and can barely deal with 2 customers at the same time.) I was greated by a nice lady as I walked in who answered 2 questions I had. A few minutes later I passed her again and she offered to alert the cologne staff I was headed that way. Awesome VIP service to a unknown customer! (Nafise - you are fabulous!) At the cologne area, Geraldyne took 45 minutes to help me evaluate Tom Ford colognes. It was so fun - and there was a vendor rep who joined us and helped. I had a blast!!! So, they gave me 3 sample tubes of the Tom Fords I likes most. But then they pulled out 14 other samples of high end men's colognes!! They even included the #1 winner of the best cologne in the world too (it won the world wide FIFI cologne competition). Then I got to chat for 30 minutes with Nafise on my way out. Turns out she is on the management team and awesome to know. Personally, I've not had such a great Neimans experience in decades. I'll NEVER go to Northpark or Downtown again. My home is Neiman-Marcus at Willow Bend!

    Oh my goodness....Sarah Shane-Kellum has been my go to gal for 10-12 years! She outdid herself this…read moretime! My pal and I always celebrate our bdays together, she is a teacher so off the beginning of the beauty event. I had Sarah set us up with makeovers at the Trish McEvoy counter. When we arrived there was a table with handheld mirrors and waters ready to go. Rick was our makeup artist today! He's amazing! Took the time with each one of us to listen to our wants and needs. He also taught us how to use the products. Bought several new items to go with all my trish products. So happy with the makeovers and all the products. Always love getting samples and Beaty event bags. Sarah always hooks me up with the offers and samples! She is such a joy! So glad she scheduled us with Rick too! Received the royal treatment....much needed the "refresh!" Thank you so much Sarah and Rick! Both went above and beyond!

    Dillard's - deptstores - Updated May 2026

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