Full disclaimer : I've been here a few times with my wife, my mom, and friends. No, I don't buy…read moreclothes for myself here. ;) The place is pretty cool, it's split into two areas that share one large counter. One area is for underwear and one for outerwear. The dressing rooms are at the back center behind the large counter (if you missed it). You'll be greeted and offered help pretty quickly. The customer service here is excellent. They do measuring, fitting, help with items, information, personal opinion, shopping and fashion ideas... seriously, the people here know what they're doing They only really have 2 large chairs for seating, so if it's a busy day or there's some kind of event, you might have to wait for a seat. Speaking of, they're not really very comfortable, so if you're going to be there for 3 hours watching the girls try on clothes, I recommend a blanket and a pillow. The music kept it interesting and I didn't hear a song more than once (whew!) and it wasn't Christmas music... but it's loud and will be audible even with the best headphones (i've tried). I knocked off a star since it didn't have a bar, coffee, or snacks and the chair that could be softer.. which i guess isn't out of line for a clothing store, and i even kind of feel bad about it. tips : 1. they don't carry petites in the store anymore, they'll have to order them. 2. they ship to your home. 3. shipping is free. i'll have to go back... unless Garland gets wiped away in a deluge.

Yesterday, I spent over an hour being sized for bras and trying them on with the help of Angela…read more She was so wise and knows the bra styles so well that she helped me find numerous styles that fit my body and today as I wear the first one. I am so happy to finally wear a bra that fits and is comfortable. I can't thank her enough. The other staff were also very friendly. They had most of my sizes in the colors I wanted and if they didn't, we were able to order them and I'll get free shipping to my home. The store was clean. the dressing room was clean but it was a little hot. Unfortunately you can't call the store and find out when they're open but I think they open by 10 AM. I was able to use a coupon and a breast cancer gift card that helped save me 15% this month so the value was good. Thank you Angela for all your help. I'm truly grateful. Yeehaw!

This Torrid in Frisco is my favorite. I'm usually greeted with, "Welcome to Torrid", when I enter…read more The only times I haven't is when the associates are busy with other customers. I come in the store now to pick up an in store shipment and they know my name without asking. I think I order too much there . The manager is awesome. She makes sure her store is well ran. Her girls are awesome, too. I love the selection of clothing in the store. But online the amount of cute clothing is massive and I love it. I can spend hours there . They have great sales. I can get a lot of clothes, and lingerie for very few bucks. The Torrid Cash can add up quickly. In store the clearance clothing is an additional 50% off. So you can get some epic deals! Go shopping at the Frisco Torrid and mark off a couple of hour to browse, then to try on clothes. Ohhh, their bras will make your girls look gd!!

Walked in knowing what I wanted but didn't know what area the item was. I walked through the store…read moreand an associate smiled at me and asked how I was doing. I explained what I was looking for and she walked me to the right area, even offering information on other sizes and cuts. I didn't have any issue with this location, the staff was not hateful or mean.

I had an amazing experience at this location yesterday! I'm a member and have never shopped in a…read morephysical store. Came in to get my husband some joggers and other gear and Marisol and team were super helpful. She reminded me of the member promotion and made sure we had everything we needed. I will definitely return! They have a great selection and it's great try some of the things on I've been eyeing online.

This store is absolutely terrible. It's so bad that if I want to shop this brand, I actually do the…read moredrive to Southlake ever since they put Stacy as the manager here the whole vibe has changed and she's just completely rude to every single person that walks in the door. Legacy west is such a beautiful area. It's very odd that they would allow such a rude manager to run this location. I did a return five weeks ago called Fabletics to ask where my return money was since it still hadn't been refunded to my card and they said they had no knowledge to my return thank goodness I kept the receipt from the return.

The GAP: Where Sales Never Sleep…read more You know that feeling when you walk into a store just browsing--and five minutes later you're whispering "...how is this only $14?" to yourself in the dressing room? Welcome to the GAP, where there's always a sale, and it's never just 10% off. And if you find it cheaper online? They'll match it without blinking. No corporate hoops, no dramatic manager calls--just a cheerful "we got you." Don't see your size? No problem. They'll ship it to your house for free. The staff is super friendly, never pushy and somehow they always know when you're hunting for that one elusive medium in vintage soft crewnecks. This place has turned "running in real quick" into a full-blown ritual. Honestly, if loyalty points were a friendship, we'd be engaged by now. 5 out of 5. Long live the neighborhood GAP.

I love Gap. This one is near Hash House a Go Go. After lunch, I decided to walk off my meal and…read morehead over here. This store is large. Baby Gap is off to the left and is equally as massive. I was greeted by a man wearing floral red pants. I absolutely loved his flair. He let me know that regular items are 40% off and sale items are 50% off the marked price. I saw this nice plaid shirt. It was marked down to $9.99. I wanted it, but it didn't come in my size. Either I'd be barely breathing in a medium, or I'd look lost in an XXL. For kicks, I tried the XXL. The sleeve length was perfect. Yep, I looked like I had shrunk in it. I had to put it back. The deal at the back were great. Sadly, there was nothing that screamed my name. It's a wonderful store that made me happy browsing. I'm glad that I had stopped by. (17)

Chrissy was AMAZING!! My friend and I came in last week to make hats, and she was seriously SO…read moreSWEET and helpful to both of us throughout the whole process. I made a black wool cowboy hat and my friend made a straw hat, and we LOVED how they turned out!! It was our first time there, and Chrissy made the whole experience so much fun and helped us create exactly what we wanted!! There's also so much more to check out while you're there: food, drinks, coffee, cute jewelry and clothes. The whole store is just SOOOO cute!!! They even have trucker hats and flat brim hats if you don't want to make a cowboy hat. We had the best time and I already want to go back. Thank you, Chrissy!!

My mom and I made a visit to personalize our hats at the hat bar. The staff was beyond friendly and…read moreasked us innumerable times if we needed help. They offered inspo books, their recommendations, and let us play around with all of the different options in styling. We didn't make a reservation but just came in with our own hats- if you bring your own in there's a styling fee of $25. We picked out all of our goodies and Lakin took care to style it on our hats and make it perfect. We had so much fun! It's definitely pricier than crafting yourself at home, but it's so fun to see everything in one space and have some pros help you out. Definitely would recommend for a girls day!

Brandy Melville store on Legacy Drive in Plano TX. …read more July 28, 2026 . . . Review = Recommended. . 50+ year old man entered the store to purchase a Gift Card. . I was the most obvious Fish Out of Water at that moment in time. . Store was filled with Smiling Happy teenagers and young women shopping for clothes. . I asked a Brandy Melville employee if they had physical Gift Cards. . Sandra said the store provided Printed Gift Cards. . She brought me over to a register. I provided my name, email address, and gift card amount. . Sandra correctly and efficiently entered my information. She printed out the paper Gift Card and my receipt. . I was in and out of the store within 5 minutes. Mission accomplished. . Thank you to Sandra at the Brandy Melville store in Plano TX for your kindness and help. . Invoice number was 107-1****5. Gift Card number was 107-639********046.

Rude workers. There was probably about 15 female workers and not one of them asked or checked in on…read moreus. They just stood around judging us. Like goddamn does it hurt you to have a smile on your face or welcome someone in. I have a feeling that these girls are insecure and are falling victim to group think. FWI if you love yourself or struggle with body image don't go in this store.

As soon as I walked in the store, I was greeted with a friendly hello and a warm smile. The store,…read morewas so organized and clean and smelled, beautiful, with all the wonderful fragrances, that the store has to offer. They, have some new fragrances, out for this fall and I'm loving all of them. Bath and Body Works, has always been one of my top stores, to go and just shop around and enjoy the refreshing sents, both at the same time. The sale clerks, are wonderful and very much helpful, in finding you whatever, you may have idea for your scent of the month. I just love, this store.

I am taking time to write an epic review because of the highly inappropriate behavior of store…read moremanagement, which ignited the spark for my decisive Bath & Body Works revolt... This was one of the worst experiences I've had at any Bath & Body Works. Buying, and even exchanging candles, should be relaxing and enjoyable, not stressful. I brought in brand-new, never-burned fall candles that that are currently on the shelves. When I received my online order after blind buying, I decided that I did not like several of the scents. These were brand new candles, I had my online order number, and my Bath & Body Works app contains my complete purchase history. This should have been a simple drama free exchange. Instead, Marley instructed what an apparently new employee to process the transaction as a "no receipt" return. I immediately said I was not comfortable with that because I did have proof of purchase. Customers should not be asked to process legitimate purchases as "no receipt" returns simply because the company's online and in-store systems don't communicate effectively. Throughout this unnerving lengthy interaction, I did not raise my voice. Marley, however, repeatedly raised her voice and becoming increasingly agitated. She proceeded to waste even more time "mansplaining" some policy to me that has never been my experience doing an in store exchange. instead of listening and trying to resolve the issue, she kept this incessant verbal loop going. I even told her there was no need for the situation to escalate over a simple candle exchange. The interaction took place at the front cash wrap, in full view of other customers, making what should have been a routine exchange feel like a public ordeal. I left feeling embarrassed and singled out. To make matters even more confusing, after processing the return, Marley rang up the replacement candles as a new purchase and showed a total of approximately $65. I had brought in current candles to exchange for other current candles of the exact same price that were on the sales floor. To save my sanity, I asked her to simply give me back the candles I brought in because I had used a 20% coupon. She told me I could not buy them back for the same price. This was my final breaking point with Bath & Body Works. Just a money grab... Bath & Body Works mass markets to what they call "consumers," not customers, to purchase seasonal collections, "limited-edition" fragrances, and online "exclusives'l many of which are blind buys because customers cannot smell them before purchasing. If that is the company's business model, then the exchange process should be easy, respectful, and customer-friendly when someone simply doesn't enjoy a fragrance. Instead, what should have taken just a few minutes turned into a 40-minute ordeal. It was 40 minutes of my vacation time that I will never get back. I walked into the store excited to smell more of the new fall collection and exchange a few candle scents. I left feeling upset and embarrassed over what should have been a routine transaction. More importantly, this ordeal was not fair to the other customers waiting in line. If I had been one of those customers observing this ridiculous drama over a simple exchange, I would have put down my basket and walked out. I have seen shoplifters running out with overflowing baskets being treated better than I was in this store. This experience has made me seriously reconsider shopping with Bath & Body Works. Premium customer service is about treating loyal customers with courtesy, respect, and professionalism. This company will never move beyond its current status given the increasing lack of service as made blatantly obvious in this store visit.

This place is a disaster as far as customer service. I ordered an item and was told it would be…read moredelivered to the store. They did not tell me I had to call to see when it would be available for pickup. I returned to the store and was told since I had not called nor come in, it was returned and I was refunded. It was paid for! Store doesn't even have the decency to call and tell you your item, that is MY ITEM because I paid for it, is at the store. I was told I should have a refund on my bank account. I did not. I called corporate office today and was told that there was no refund issued. They said item was returned to corporate office same day I went in to pick it up. They will call me tomorrow regarding my refund. Sounds to me like they took my money and it was never ordered. I will no longer do business with them.

Absolutely thankful for Rachel and the other employee (sorry I didn't get your name!) I had ordered…read moreonline items and had it delivered it to their store. There were some items in my order that were missing and Rachel helped me out. They have a super cute store and their customer service is over the top! Thank you again for your time:)