My one star rating is due to poor customer service by David. The employee I dealt with at first (I don't know his name) was very pleasant & tried to help but after a bit of discussion he was unsure about how to handle my return. He called David and asked for help. My interaction with David was the problem with my experience at the store. Rather than being pleasant & doing what he could to assist with my situation, David was rude and unhelpful. While speaking to my wife on the phone in an attempt to get the info David said I needed for the return, I mentioned to her that there had some confusion at first but that I believed I now knew what the store needed. When I said this, David mockingly said under his breath to the employee I dealt with first that there was "no confusion," even though he had no idea what confusion had occurred at first because he was not a part of that conversation. His demeanor as he said this was very unprofessional. When I asked him about his under the breath remark, he continued in a rude manner. In no way did he exemplify a "customer is always right manner." Rather, he was rude, challenging, and completely unapologetic, so I left the store with the situation unresolved. I was surprised and disappointed by this experience. read more