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    Dillard's

    2.7 (41 reviews)
    Closed 11:00 am - 8:00 pm

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    What's the big dill
    Fox E.

    If your pickle gets left out in the sun, it'll get shrivelled and like a rock (sort of like your bf lately), but that's Dillhards. This is not that. This Dillard's is in the northeast corner of the Willow Bend Mall and is one of the main flagship stores here. They're not as obnoxious as Macy's but are similarly priced to Macy's and JC Penney's. They have a bit of everything and I probably like them a little bit better than most of the department stores - but nevertheless, with these kinds of prices, there are only a few things I'd ever come in here for.

    Shoe department
    Lara H.

    I very much dislike giving 1-star reviews, but our experience here was so negative that I feel I have no choice. The employees in the shoe department are clearly vying for commissions, or think everyone who walks in is planning to steal shoes, or both. Regardless, I cannot think of the last time I had a more negative experience at a retail store. My friend and I came to look for bridesmaid shoes. The rest of the store is clean and seems normal, but as soon as we walked into the shoe department things changed. We were approached by a male employee at first, who asked if we needed any help (normal). We continued to browse the shoes and he followed us very closely, which made us feel like we were being monitored for potential theft (not normal). Where were we supposed to hide the shoes we were apparently going to steal, in our small purses? A female employee then approached us and at first was very friendly, asking if we needed any help and complimenting the shoes we were trying on. She gave us her name and told us to let her know if we had any questions (normal). However, she did hover and watch us like the male employee did, making us feel uncomfortable (not normal). Then things went downhill. We didn't find the gold heels, but my friend did find another pair of shoes on sale. As we were making a final walk-through of the department, the male employee came over to us and grabbed the shoes out of my friend's hand, saying "I can hold these at the counter for you". We did not say anything to him, did not ask him to take them, and had not spoken to him since we first entered the department. The female employee quickly walked over to us and told her co-worker "these are my customers," taking the shoes from him. Then she reprimanded us, not-so-politely informing us "that is not how this works. You are my customers, not his" and continued to scold us for giving the shoes to him instead of her. Again, we did not approach the male employee, he came up to us and took them. This fight for commission on our $20 pair of shoes, if that's what it was, was absolutely ridiculous and made us feel as if we were children who did not behave. Truly an appalling way to treat your customers.

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    9 years ago

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    Ask the Community - Dillard's

    Review Highlights - Dillard's

    Their line of gold label men's dress shirts are some of the best.

    Mentioned in 2 reviews

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    Neiman Marcus - YSL slouch

    Neiman Marcus

    3.3(78 reviews)
    0.2 mi
    $$$$

    Oh my goodness....Sarah Shane-Kellum has been my go to gal for 10-12 years! She outdid herself this…read moretime! My pal and I always celebrate our bdays together, she is a teacher so off the beginning of the beauty event. I had Sarah set us up with makeovers at the Trish McEvoy counter. When we arrived there was a table with handheld mirrors and waters ready to go. Rick was our makeup artist today! He's amazing! Took the time with each one of us to listen to our wants and needs. He also taught us how to use the products. Bought several new items to go with all my trish products. So happy with the makeovers and all the products. Always love getting samples and Beaty event bags. Sarah always hooks me up with the offers and samples! She is such a joy! So glad she scheduled us with Rick too! Received the royal treatment....much needed the "refresh!" Thank you so much Sarah and Rick! Both went above and beyond!

    ----- Critics Review ---- Of all the Neimans in the area -…read morego to Willow Bend!!! They are the only location still providing the experience that we expect!! Super nice, normal and friendly staff who will do everything possible to ensure you have an ultimate experience. (No snobs on staff.) Today I drove 20 minutes from HP to go to this store specifically. (The Downtown and Northpark location are no where close in giving a great experience! Those employees are aloof, or on busy days - frazzled and can barely deal with 2 customers at the same time.) I was greated by a nice lady as I walked in who answered 2 questions I had. A few minutes later I passed her again and she offered to alert the cologne staff I was headed that way. Awesome VIP service to a unknown customer! (Nafise - you are fabulous!) At the cologne area, Geraldyne took 45 minutes to help me evaluate Tom Ford colognes. It was so fun - and there was a vendor rep who joined us and helped. I had a blast!!! So, they gave me 3 sample tubes of the Tom Fords I likes most. But then they pulled out 14 other samples of high end men's colognes!! They even included the #1 winner of the best cologne in the world too (it won the world wide FIFI cologne competition). Then I got to chat for 30 minutes with Nafise on my way out. Turns out she is on the management team and awesome to know. Personally, I've not had such a great Neimans experience in decades. I'll NEVER go to Northpark or Downtown again. My home is Neiman-Marcus at Willow Bend!

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    Neiman Marcus - First level elevator hallway, Neiman Marcus The Shops at Willow Bend

    First level elevator hallway, Neiman Marcus The Shops at Willow Bend

    Neiman Marcus - Second level elevator hallway, Neiman Marcus The Shops at Willow Bend

    Second level elevator hallway, Neiman Marcus The Shops at Willow Bend

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    Nordstrom Rack

    Nordstrom Rack

    3.3(95 reviews)
    2.0 mi
    $$

    This review is not about the employees. Everyone I interacted with was polite and professional. My…read moreissue is with a fitting room policy that makes absolutely no sense from a customer's perspective. I walked into the fitting room area with three shirts. The employee counted them which is completely reasonable. Then I was told I could not enter because they were not on hangers. I explained that I picked them up from the sales floor without hangers and asked for three hangers. They gave them to me but then told me I still had to place every shirt back onto the rack outside the fitting room before I could go in. So I had to hang the shirts on the rack outside the dressing room just so I could walk inside and immediately remove them again. There was no purpose to it other than creating extra work and slowing the process down. As I was leaving I watched another customer get stopped because she had not rehung her clothing before exiting. Customers are now expected to do work that fitting room attendants have always handled. Retail stores are competing with online shopping where convenience is everything. Policies like this make the in store experience slower more frustrating and less enjoyable. I hope someone at the corporate level reevaluates whether this policy is actually helping anyone because from a customer's perspective it only creates unnecessary inconvenience.

    My honest review of this store? I was really impressed by the pricing! My impression of Nordstrom…read morefor the longest time was one word: expensive. But it seems they have the same kind of deal as Macy's backstage! They also carry plenty of 13 size men's sneakers and dress shoes which sold me. Got a great pair of under armor sneakers. I love that convenience, and the employees were friendly. Definitely thinking of doing a real shop there soon for sneakers even, I like the deals and the fact Nordstrom understands average people are not going to pay the regular prices they were charging. Good stuff!

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    Closet Revival

    Closet Revival

    2.6(54 reviews)
    1.1 mi
    $$

    I called to make an appointment to sell them my dresses. Which they require. Whoever answered my…read morecall said she had an appointment that afternoon. When I told her my dresses had never been worn and still that the tags on them. She told me she had an open appointment that afternoon. And asked me the brands she sounded impressed, they were indeed high end TuckerNuck and Evan PiconeI said great. Then she came back and asked if I had 10-12 dresses when I said no. She said that was too bad . That they like people to bring in more that 2 Like 10-12at this point I was iritated Told her this was not worth my time, and told her I was sorry I had called.

    The selection: in style and mostly brand name, a solid range of sizing…read more I love shopping second hand and have all my life so unfortunately I've been to this spot twice, and did not find a single piece! So for me it won't be in my rotation BUT I brought a friend with me and she found some great J crew pieces. Both times the owner was extremely nice and the staff was great as well. I loved the touch of them asking your name and writing it on your dressing room and they take your pieces and hang them up so you don't have to lug them all around, THATS GREAT CUSTOMER SERVICE! They even brought us some pieces they thought fit our style. Price: This is boutique style pricing, think about $20 for Nike workout shorts. About $30 for dress. I would not say thrifty prices comma I would say reasonably priced for the most part. If you like curated brand names , you are likely to find something here!

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    Closet Revival

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    Dillard's - deptstores - Updated September 2026

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