Cancel

    Open app

    Search

    Dillard's

    2.7 (41 reviews)
    Open 11:00 am - 8:00 pm

    Dillard's Photos

    You might also consider

    Recommended Reviews - Dillard's

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    What's the big dill
    Fox E.

    If your pickle gets left out in the sun, it'll get shrivelled and like a rock (sort of like your bf lately), but that's Dillhards. This is not that. This Dillard's is in the northeast corner of the Willow Bend Mall and is one of the main flagship stores here. They're not as obnoxious as Macy's but are similarly priced to Macy's and JC Penney's. They have a bit of everything and I probably like them a little bit better than most of the department stores - but nevertheless, with these kinds of prices, there are only a few things I'd ever come in here for.

    Shoe department
    Lara H.

    I very much dislike giving 1-star reviews, but our experience here was so negative that I feel I have no choice. The employees in the shoe department are clearly vying for commissions, or think everyone who walks in is planning to steal shoes, or both. Regardless, I cannot think of the last time I had a more negative experience at a retail store. My friend and I came to look for bridesmaid shoes. The rest of the store is clean and seems normal, but as soon as we walked into the shoe department things changed. We were approached by a male employee at first, who asked if we needed any help (normal). We continued to browse the shoes and he followed us very closely, which made us feel like we were being monitored for potential theft (not normal). Where were we supposed to hide the shoes we were apparently going to steal, in our small purses? A female employee then approached us and at first was very friendly, asking if we needed any help and complimenting the shoes we were trying on. She gave us her name and told us to let her know if we had any questions (normal). However, she did hover and watch us like the male employee did, making us feel uncomfortable (not normal). Then things went downhill. We didn't find the gold heels, but my friend did find another pair of shoes on sale. As we were making a final walk-through of the department, the male employee came over to us and grabbed the shoes out of my friend's hand, saying "I can hold these at the counter for you". We did not say anything to him, did not ask him to take them, and had not spoken to him since we first entered the department. The female employee quickly walked over to us and told her co-worker "these are my customers," taking the shoes from him. Then she reprimanded us, not-so-politely informing us "that is not how this works. You are my customers, not his" and continued to scold us for giving the shoes to him instead of her. Again, we did not approach the male employee, he came up to us and took them. This fight for commission on our $20 pair of shoes, if that's what it was, was absolutely ridiculous and made us feel as if we were children who did not behave. Truly an appalling way to treat your customers.

    See all

    8 years ago

    Business owner information

    Photo of Dillard's H.

    Dillard's H.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    Page 2 of 2

    Ask the Community - Dillard's

    Review Highlights - Dillard's

    Their line of gold label men's dress shirts are some of the best.

    Mentioned in 2 reviews

    Read more highlights

    You might also consider

    Neiman Marcus - First level elevator hallway, Neiman Marcus The Shops at Willow Bend

    Neiman Marcus

    3.3(79 reviews)
    0.2 mi
    $$$$

    ----- Critics Review ---- Of all the Neimans in the area -…read morego to Willow Bend!!! They are the only location still providing the experience that we expect!! Super nice, normal and friendly staff who will do everything possible to ensure you have an ultimate experience. (No snobs on staff.) Today I drove 20 minutes from HP to go to this store specifically. (The Downtown and Northpark location are no where close in giving a great experience! Those employees are aloof, or on busy days - frazzled and can barely deal with 2 customers at the same time.) I was greated by a nice lady as I walked in who answered 2 questions I had. A few minutes later I passed her again and she offered to alert the cologne staff I was headed that way. Awesome VIP service to a unknown customer! (Nafise - you are fabulous!) At the cologne area, Geraldyne took 45 minutes to help me evaluate Tom Ford colognes. It was so fun - and there was a vendor rep who joined us and helped. I had a blast!!! So, they gave me 3 sample tubes of the Tom Fords I likes most. But then they pulled out 14 other samples of high end men's colognes!! They even included the #1 winner of the best cologne in the world too (it won the world wide FIFI cologne competition). Then I got to chat for 30 minutes with Nafise on my way out. Turns out she is on the management team and awesome to know. Personally, I've not had such a great Neimans experience in decades. I'll NEVER go to Northpark or Downtown again. My home is Neiman-Marcus at Willow Bend!

    Avoid this Neiman Marcus at all costs!! And definitely do not go and expect them to uphold the high…read more standard that Neiman's typically delivers. They will follow you around glaring, and treat you as if you're seconds away from committing armed robbery. Then, when it is time to check out be prepared to spend 15 minutes wandering around looking for the same employees that were just stalking behind you you're entire shopping experience. I finally got to the point where I just left and I will NEVER come back. Drive to Dallas or Fort Worth because this is truly ridiculous.

    Photos
    Neiman Marcus - Second level elevator hallway, Neiman Marcus The Shops at Willow Bend

    Second level elevator hallway, Neiman Marcus The Shops at Willow Bend

    Neiman Marcus - Kone E-Series escalators, Neiman Marcus The Shops at Willow Bend

    Kone E-Series escalators, Neiman Marcus The Shops at Willow Bend

    Neiman Marcus - Kone E-Series escalators, Neiman Marcus The Shops at Willow Bend

    See all

    Kone E-Series escalators, Neiman Marcus The Shops at Willow Bend

    The Shops at Willow Bend - Redevelopment advertising, The Shops at Willow Bend

    The Shops at Willow Bend

    3.7(236 reviews)
    0.1 mi
    $$

    Such a great space for anyone or any family. Clean. Air…read moreconditioner. Beautiful lighting. Not much stores. But they will be soon be under construction to add hotels & apartments so I know a lot of store are moving. They have nice clean bathrooms with changing tables for children and a sink included next to the changing table. Changing stations everyone around the mall all you need is to have your charger with you. Only three food options in the food court. Many restaurants outside in the district area provided all open on their own hours.

    A clean mall, but it appears like it isn't going to be around much longer. A lot of empty spaces…read morewhere stores use to be. We went to check out the Crayola Experience with the grandkids, but we just weren't going to have the time before we had to be at the airport to catch our flight back home to Orlando. Next time we'll definitely be taking them to the Crayola Experience; it looked quite fun. The mall is still in really good shape. Some nice stores still there. Good place to get your air conditioned walking in, if that's your thing. Other than that, I can't say I'd shop here. Even the food court only has about three restaurants and none of them are kid friendly. I don't know about your grandkids, but mine sure aren't eating Mediterranean. LOL It really sucks malls are not the norm anymore.

    Photos
    The Shops at Willow Bend - Upscale steak house still open

    Upscale steak house still open

    The Shops at Willow Bend - I found life in this mall

    I found life in this mall

    The Shops at Willow Bend

    See all

    Nordstrom Rack

    Nordstrom Rack

    3.3(94 reviews)
    2.0 mi
    $$

    I had a very good experience shopping there today. Got good deal on shirts, but the highlight was…read morethe sweet lady who checked me out....Tasha. She was so friendly and helpful that I left the store in such a better mood....just from having visited with her. - She's the kind of employee that keeps people coming back. - Thanks Tasha. Bruce Davidson - Carrollton, TX

    This review is not about the employees. Everyone I interacted with was polite and professional. My…read moreissue is with a fitting room policy that makes absolutely no sense from a customer's perspective. I walked into the fitting room area with three shirts. The employee counted them which is completely reasonable. Then I was told I could not enter because they were not on hangers. I explained that I picked them up from the sales floor without hangers and asked for three hangers. They gave them to me but then told me I still had to place every shirt back onto the rack outside the fitting room before I could go in. So I had to hang the shirts on the rack outside the dressing room just so I could walk inside and immediately remove them again. There was no purpose to it other than creating extra work and slowing the process down. As I was leaving I watched another customer get stopped because she had not rehung her clothing before exiting. Customers are now expected to do work that fitting room attendants have always handled. Retail stores are competing with online shopping where convenience is everything. Policies like this make the in store experience slower more frustrating and less enjoyable. I hope someone at the corporate level reevaluates whether this policy is actually helping anyone because from a customer's perspective it only creates unnecessary inconvenience.

    Photos
    Nordstrom Rack
    Nordstrom Rack
    Nordstrom Rack

    See all

    Dillard's - deptstores - Updated August 2026

    Loading...
    Loading...
    Loading...