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    Brooks Brothers

    3.3 (15 reviews)
    Closed 11:00 am - 7:00 pm
    Updated a few days ago

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    If it ain't brooks don't fix it
    Fox E.

    If it ain't Brooks, don't fix it. Does that mean these products constantly get broken? Not sure. Expensive men's clothes, with a selection of women's as well but mainly this is aiming at men. It's inside Willow Bend and they have suits and pants and jackets and whatever else you need to look like a fancy Country Style Gentleman or a Manhattan stockbroker if you prefer. The main problem is the price and for that reason I probably won't find myself shopping here anytime soon.

    We felt like Michael's sheep instead of his client.
    Melissa B.

    The worst customer service ever! We visited this store the afternoon of May 26th. It was not busy and there may have been one or two other customers browsing. We walked in with 3 sport coats that we purchased online and needed standard alterations. Andrew B., a senior associate since 2005 was called over to assist us. By the way he slowly strolled over with a gloomy face, we could tell he was not excited to help us. We made a request to add button holes and buttons to the cuffs - something you have to have altered with every sport coat. This wasn't something Andrew was interested in doing and he acted like we were putting him out. Before even looking at the coats, he started deterring our request by stating the lead time in alterations was very long and they don't usually do that sort of thing anymore. We explained we just needed button holes and to check the sleeve length. He again acted put off and that we were annoying him. At this point, my husband started getting frustrated and questioned how long it would take to tailor the 3 sport coats with just finishing out the button holes & adding the buttons, nothing else. Andrew replied it would be 3 weeks min. We were shocked because we have shopped at BB for years, using the McKinney store, and have never heard of such a long lead time, nor had a bad experience with a salesman before. I wish this was the end of the interaction, but it got worse from there. Then he belittled us by explaining that the seamstress had to measure and it was a process, like we have never had a tailored article of clothing. Then he added an additional challenge, obviously because he was not interested in helping us from the start or ever, he clarified that it was just the buttons and then said they don't even do it at that store...paused a moment to get the appropriate shock on our face, then continued to add that they had to ship it to Houston to do it. At this point my husband lost it. We left with the coats and called the store manager Leanne. We filed a complaint with her and corporate, returned the 3 coats (which were each over $1,000) and have waited a month to see what would be done. No word from BB. Total silence. Seriously, what the heck was Brooks Brothers thinking leaving one suburban store with subpar employees for all of Dallas?!?!? A legacy company like BB should value their clientele in this market. I hope they realize this 5 minute interaction cost a loyal, frequent customer. We will be using Neimans, RL and the other men's fineries in Dallas. Brooks Brothers is just not worth a 45 minute drive in traffic to be insulted by a pompous, self important clerk who does not value people.

    My first french cuff a VERY good deal on it.

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    3 months ago

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    8 years ago

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    8 years ago

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    6 years ago

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    8 years ago

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    12 years ago

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    13 years ago

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    8 years ago

    Fantastic experience with Sean! He was extremely helpful and professional! I will be coming back soon!

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    Peter J.

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    9 years ago

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    Ask the Community - Brooks Brothers

    Review Highlights - Brooks Brothers

    During that visit, I enjoyed talking with the Assistant Manger, Christine, who was charming and helpful well beyond just buying clothes.

    Mentioned in 2 reviews

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    Nordstrom Rack

    Nordstrom Rack

    3.3(94 reviews)
    2.0 mi
    $$

    I had a very good experience shopping there today. Got good deal on shirts, but the highlight was…read morethe sweet lady who checked me out....Tasha. She was so friendly and helpful that I left the store in such a better mood....just from having visited with her. - She's the kind of employee that keeps people coming back. - Thanks Tasha. Bruce Davidson - Carrollton, TX

    This review is not about the employees. Everyone I interacted with was polite and professional. My…read moreissue is with a fitting room policy that makes absolutely no sense from a customer's perspective. I walked into the fitting room area with three shirts. The employee counted them which is completely reasonable. Then I was told I could not enter because they were not on hangers. I explained that I picked them up from the sales floor without hangers and asked for three hangers. They gave them to me but then told me I still had to place every shirt back onto the rack outside the fitting room before I could go in. So I had to hang the shirts on the rack outside the dressing room just so I could walk inside and immediately remove them again. There was no purpose to it other than creating extra work and slowing the process down. As I was leaving I watched another customer get stopped because she had not rehung her clothing before exiting. Customers are now expected to do work that fitting room attendants have always handled. Retail stores are competing with online shopping where convenience is everything. Policies like this make the in store experience slower more frustrating and less enjoyable. I hope someone at the corporate level reevaluates whether this policy is actually helping anyone because from a customer's perspective it only creates unnecessary inconvenience.

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    The Shops at Willow Bend - Redevelopment advertising, The Shops at Willow Bend

    The Shops at Willow Bend

    3.7(236 reviews)
    0.0 mi
    $$

    Such a great space for anyone or any family. Clean. Air…read moreconditioner. Beautiful lighting. Not much stores. But they will be soon be under construction to add hotels & apartments so I know a lot of store are moving. They have nice clean bathrooms with changing tables for children and a sink included next to the changing table. Changing stations everyone around the mall all you need is to have your charger with you. Only three food options in the food court. Many restaurants outside in the district area provided all open on their own hours.

    A clean mall, but it appears like it isn't going to be around much longer. A lot of empty spaces…read morewhere stores use to be. We went to check out the Crayola Experience with the grandkids, but we just weren't going to have the time before we had to be at the airport to catch our flight back home to Orlando. Next time we'll definitely be taking them to the Crayola Experience; it looked quite fun. The mall is still in really good shape. Some nice stores still there. Good place to get your air conditioned walking in, if that's your thing. Other than that, I can't say I'd shop here. Even the food court only has about three restaurants and none of them are kid friendly. I don't know about your grandkids, but mine sure aren't eating Mediterranean. LOL It really sucks malls are not the norm anymore.

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    The Shops at Willow Bend - Upscale steak house still open

    Upscale steak house still open

    The Shops at Willow Bend - I found life in this mall

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    Brooks Brothers - menscloth - Updated June 2026

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