It is July 3rd and I had a screw fall out of an arm on my glasses…read more Went to about 5 different eyeglass businesses and all were closed due to July 4th holiday. So I decided to go to Costco when I saw Eugene Eyewear was open. Went inside and had the fortune of being serviced by MORGAN! Not only did she replace the missing screw; she tightened the other arm; cleaned the lenses and gave me a replacement case too! All for no charge! It is so nice when a business exceeds expectations and especially when they were under no obligation to do so. MORGAN is the best! Thank you

Very easy to work with. Glasses came in faster than expected. Super friendly staff. Gotten all my…read moreglasses here.

Even though I made it clear I wouldn't be buying glasses there, and I was a cash-pay for the exam,…read morethey still provided a first-rate experience. Highly recommended!

I'm SO happy that I found this place. It's close to my house and everyone there is extremely…read morehelpful and pleasant. Dr. Thompson is awesome, she understood my descriptions of how my eyesight seems to have changed from my last pair of glasses and is very personable and easy to talk to. My new rx is great. My new frames are great. And, there's a 2 year warranty if my lenses get scratched or frames get damaged. One of my dogs recently decided my old glasses were super interesting and delicious. A couple months away from the two year mark of having them, he pulled a sneaky and chewed off one of the ear pieces. They were still under warranty and I was able to get a new pair for free. They are now my back up pair, which is very helpful if you have a hound dog that likes to counter surf, despite all of your best efforts.

Positives: Good, thorough exam; friendly staff; knowledgeable doctor…read more Negatives: Disorganization, poor communication, referral errors, bad referral experience, ridiculously overpriced and SLOW glasses Summary: If you JUST want an exam, you'll probably be fine, but (I cannot stress this enough!) DO NOT order your glasses here. Take the prescription and run. Initial exam was April 16th. Following the exam, I reluctantly agreed to pay $800 (after insurance) for a regular pair of glasses and a computer pair. The regular pair was to have advanced Transitions lenses in them (the kind that partially darken in the car). I had major sticker shock, but (1) it had been a few years since I bought new glasses and everything is insanely expensive now, (2) I knew the specialties (like Transitions) could add to the cost, and (3) I thought I was getting the best because I was ordering through an established local business. "You get what you pay for." I was not informed of an expected delivery time but given that (in 45 years of wearing glasses) I had never waited more than 10 days total, I wasn't too concerned. That is until I called in on 4/28 (nearly two weeks post-order) and was told they always take 7-14 BUSINESS days. I NEVER would have paid that much to wait that long. I asked about canceling the order so I could go elsewhere and was told it had been two weeks already so the order couldn't be canceled. On 5/12 (just shy of FOUR weeks post-order), I was finally told they were in. The frames had been extremely loosened at the lab so they had to be tightened three times during pick-up before they felt secure. A week later, they were barely darkening in the car and were loose again so I returned. Stevie attempted to make things right by helping me pick out a different frame and re-order. She apologized for the delay. She also offered magnetic sunglasses 'for free'. Believing these could be used to help my Transitions in the car, I agreed and placed the order. At the time, I felt like Stevie was the only one who actually cared. I felt heard and seen and opted to wait to post online reviews. That wait ended yesterday 6/4 when I went to pick up the replacement glasses. They were also too loose, but Stevie adjusted, and I left. On the way home, I discovered that the new pair didn't have Transitions lenses in them. I called back in and Stevie said she didn't order them because she thought they would be too dark in combination with the clip-ons. Given that I had paid for Transitions, I don't see this as anything other than theft. Had she stated they were replacing my Transitions, I would have refused the clip-ons. Not only did the clip look & feel cheap, its extended bridge was causing blurry spots as I turned my head and distracting shadows beneath my eyes. I could not safely drive with them on, and even if I could wear them, without the Transitions, I would have had to carry these with me everywhere to ensure sun protection. I pay for Transitions lenses for a reason so they are ALWAYS with me. Braving afternoon traffic again, I returned to pick up my original 'new' pair so I could have sun protection. She offered to put Transitions into the replacement pair, and I said that was up to her and I left. I later left a voicemail stating I would not be returning and to do what they wanted with the replacements. I then ordered cheap clip-ons myself to use in the car as needed since the "advanced" Transitions don't darken correctly (less than my five year old pair.) By comparison, my husband's appointment with Dr. Foley was four days after mine. He opted to go down the street to a competitor because my glasses had been so expensive. He got two pair of glasses as well, for HALF the price, and had them in his hands in five days. He loves them. For me, I have never regretted a purchase more than buying glasses from Dr. Foley. In addition to the glasses debacle, I was also referred to Dr. Peter Karth for retina care. He was unprofessional and condescending, and his team was rude. After requesting a different referral for continued care, Dr. Foley's team sent the wrong referral to the other doctor so I didn't hear from them for over a week. I don't hold Dr. Foley responsible for Dr. Peter Karth's actions, but I do think she should reconsider who she uses for retina care referrals because I wouldn't wish my experience there on anyone. Her team also needs better training on properly handling referrals. We should be able to trust medical professionals. We should know they are being honest, forthcoming, up front about costs, delays, expectations, etc. That has proven impossible with Dr. Foley and her team. There are dozens of qualified optometrists in the area. I strongly recommend going elsewhere.

I can't comment on the services of this optometrist, nor the frame selection (I special ordered…read moreframes I already knew I liked, and used an existing prescription). They carry my favorite brand: 141! The staff here is friendly and the glasses I got are great. The only thing that's a bit unusual is their strict system for the front of house (frames and fitting), not only the back of house (exam). We all expect to make an appointment for an exam, but it's unusual to have to make an appointment to bring in a paper copy of an e-signed prescription that can be e-mailed (or dropped off at any time, presumably), and when a credit card might be given over the phone. Once I was there, a lens order was placed that had some bells and whistles. I had to inquire to find out what I was paying for. I was ok with the decisions, but surprised I hadn't been asked about them. Most places build up your lens order question by question, customizing along the way, instead of choosing for you. And later, when the glasses are in, you make another strict appointment to pick them up. In short: Foley has a rigid way of operating. It's not a huge deal, and I might well return to them again in future. But I rushed out of a work meeting to get there by 12 on the dot for my frame pickup appointment... and the place was empty and it took 5 minutes. Why make the customer do this?

Plenty of Red Flags…read more I am currently having a problem with Pacific Clear Vision Institute that has led me to file complaints with The Oregon Department of Justice, The Oregon Medical Board and The Oregon Division of Financial Regulation. Below is a summary of my situation. Please contact me at brian.m.litton@gmail.com if you've had a similar experience: 1. Billing Malpractice Delayed Invoicing: There was a significant delay in billing; surgeries performed in early February I was't billed until April 30th. I had no knowledge of an outstanding balance until I received a phone call from billing on April 15th. No bill in the mail, just a phone call asking me if I was aware of my outstanding balance of $4,000. Contradictory Records: My original receipts, from payments I made on the date of surgeries, explicitly stated I was paying for "Toric Lenses" and showed a $0 running balance. Recharacterization of Payments: Two months after the fact, the company claimed the money I paid was actually for "facility fees" and not the lenses, directly contradicting the written descriptions on my receipts. 2. Advertising and Misrepresentation Price Switching: The company originally quoted $3,000 per eye for the *entire procedure* before insurance. They later changed this to $3,000 per *upgraded lens* only, significantly increasing the total cost. False Insurance Claims: They explicitly told us that insurance would cover most of the surgery but later claimed the $3,000 for each lens when they knew from the beginning that lenses are not covered by insurance. Omission of Fees: When offering the North Bend clinic as a convenience to save us from driving to Eugene, they failed to disclose that choosing this location triggered an additional "facility fee." I have two payments I made in North Bend that say they are for Toric Lens but when I asked, they told me, "no those payments are a facility fee". 3. Good Faith Estimate (GFE) Violations Failure to Provide Timely Notice: I did not receive a GFE until April 16th, nearly two months after both surgeries (February 5th and 19th) were already completed. The GFE was dated for January and when I told them I did not receive in January, they told me they sent to me but I did not open the email. Deceptive Documentation: The company backdated the April GFE to January to make it appear as though they had provided it before the surgeries. Mathematical Errors: The numbers provided on the GFE are inconsistent and do not add up correctly. Bad Faith Delivery: The company admitted they knew I had not opened the email containing the GFE, yet they still argued that I had "received" it, bypassing the requirement for informed financial consent. Conclusion of Impact The cumulative effect of these actions was the denial of informed consent. Had the company been transparent about the true costs via a timely and accurate GFE, my wife and I would never have agreed to the surgeries. By withholding this information and providing contradictory billing statements, the company prevented us from making a rational financial decision or canceling the second surgery.

I went in with an ophthalmology problem and they told me I was seeing an M.D. He was an O.D. I…read moresettled for this as I was worried about the flashes I was seeing. Having previously worked in ophthalmology I realized this was concerning. To make a long story short, they said I was fine and did I want an eyeglass rx. I said yes And was told I needed to pay $75 more up front. I couldn't afford it and left with no prescription or concern about the flashes. Jump forward 4 years. I get a letter they owe me money. Wondering how many patients they do this to. Four years later?

From happy, helpful receptionist to all around clean and professional environment. This place has…read moreme seeing better than I ever have probably the best eye exam I've ever gotten highly recommended and 10/10

Great experience! Results exceeded my expectations. Everyone kept me informed at all times as to…read morewhat to expect and what was happening. No surprises, except for the wonderful results.

Easy to see why the Eye Center has the absolute best eye…read moredoctors and professional staff in Eugene and Lane County. I have been a loyal patient of Dr. Hanes and Dr. Walker for years. They have done magic for me and for the friends I have pointed to their care. I am always impressed how well they take care of there patients, even the cranky ones. Recently I had a sudden serious and dangerous vision event. I called the Eye Center on a Friday afternoon. When I explained my symptoms to the wonderful receptionist she quickly spoke to Dr. Walker who had me come in immediately. When I arrived I felt like royalty. The entire staff came to my assistance quickly as a fine tuned team addressing my problem, getting me on the road to quick recovery. The doctors and every staff member saved and greatly improved my eyesight that late Friday afternoon. I will be eternally grateful for the compassion, expertise and professionalism that would be near to impossible to be found elsewhere. Today I can see. Thank you Eye Center.

I spent all my childhood and most of my adult life wearing glasses and contacts, never having…read more"perfect" vision. When I developed cataract issues I began a love affair with The Eye Center, Dr. Haines, his amazing partners and his wonderful staff. Every appointment, every procedure was smooth , successful and easy for me to understand before and celebrate after the processes were done. Eugene, Oregon is fortunate to have such superb care facilities . Now at 95 I am enjoying the most beautiful world, full of color and detail . I can read to my heart's content. I can thread a small needle! All this as I enjoy my 95th year. Thank you Dr. Haines and your top notch Eye Center. Truly, unsurpassed treatment and personal care.

After several fruitless visits at a different optometrist, I tried Dr. Rowe's office just in…read morepassing the sign. I was so fed up with my last doctor and not being able to see properly, and them not listening to my concerns or trying to understand what I was telling them about my vision. Well let me tell you that Dr. Rowe is just as much in the customer service business as he is an optometrist. I have rarely had such great personal attention from a medical professional. He genuinely listens to your issues, presents alternatives, values input from his patients, and goes the extra mile to be SURE that you are in the prescription you need and want. I refused to give his office staff any prior information from my other doctor when I made the first appointment. I had lost so much faith in optometrists that I didn't want any prior "facts" skewing his opinion of my eyes and the prescription I would need. I am so happy to say that after THE FIRST visit, I had a set of trial contacts in my hand which I tried over the weekend, came back the following week and we confirmed that these were the contacts for me. I am still shocked at how easy and enjoyable it was! The staff is very friendly and easy to get along with, the office is small and clean and quiet. Very professional. This is what an optometrist's office should be.

I have had extremely dry eyes for at least a decade. Although going to a top ophthalmologist…read moreprior, received no lasting help. Dr. Rowe monitored the condition of my eyes for over a year, changing course as the health of my eyes required.This was not for lack of treatment but because some things simply have to be tried and possibly discarded. I am now on a course of treatment that has brought great relief. Additionally, He has taught me the why about my condition and the treatments. His attention to detail and follow-up is the best I've ever received. Thank you so very much, Dr. Rowe. That being said, Dr. Rowe is retiring. However, I feel confident that those same qualities allowed him to choose an excellent replacement. I will be staying with his practice.

Excellence customer service; instore and supportive. I've always been impressed with their…read morecooperative spirit. - Thomas Lincoln

I had a longshot request. My new eyeglass prescription was very close to an old set of glasses I…read morestill had but the frames were too large for me to really be able to utilize the near distance part of the progressive lenses --the angle was all wrong and it hurt my neck to try to use them. I wondered if it was possible to find a suitable frame and cut my old lenses down so they would not only fit, but also function better? Paula did an outstanding job recognizing what I needed, finding suitable frames and marking up the lenses to insure we could make it work. I'm very pleased with the results and the savings! Thanks!