Excellence customer service; instore and supportive. I've always been impressed with their…read morecooperative spirit. - Thomas Lincoln

I had a longshot request. My new eyeglass prescription was very close to an old set of glasses I…read morestill had but the frames were too large for me to really be able to utilize the near distance part of the progressive lenses --the angle was all wrong and it hurt my neck to try to use them. I wondered if it was possible to find a suitable frame and cut my old lenses down so they would not only fit, but also function better? Paula did an outstanding job recognizing what I needed, finding suitable frames and marking up the lenses to insure we could make it work. I'm very pleased with the results and the savings! Thanks!

I owe a great eye exam experience to Dr. Lieberenz! I went in for an exam for age related vision…read morechanges. I have not necessarily had good experiences with vision providers in the past. Dr. Lieberenz was personable, kind and explained things thoroughly. I was pleased with the options he provided me with. He really took his time with me and I could tell he was knowledgeable and passionate about what he does. I did end up purchasing my eyeglasses through Rainbow Optics and was pleased with staff that helped me with the process.

Thanks so much to the employee who found a spare set of ear pieces for my Oakley Crosslinks reading…read moreglasses! These have been my favorite pair of glasses for the last several years and he spent a lot of time and effort to find replacement parts online. He made my week! I've been a customer of Rainbow Optics for years, and have nothing but good things to say about their business. I've traded with their 13th St location for many years, and have started going to their Willamette St site lately, since it's close to my work.

Terrible experience. Stay away. They messed up the prescription, didn't offer to fix it and refused…read morea refund.

Reasonably priced with exceptional customer service. I'm very happy with my new glasses, and I…read morewould encourage folks to visit!

Adequate, not the greatest. We've had longstanding appointments canceled by the doctor, and the…read moresame doctor got the prescription wrong. They'll only measures your pulpillary distance if you order frames from them. Selection of frames there is middle of the road, not a lot of help in selecting the proper sizes etc.

My annual vision checkup has been convenient and routine for years. Very thorough people get me in…read moreand out, usually in an hour with a new prescription. Usually the old glasses are fine, but if I need new ones hundreds of styles are availabl

Yesterday Trey helped with trading in old iPhone for 17pro. Showed me the best plan for what I…read moreneeded which saved me money. Took his time and I never felt rushed. I had a lot of apps and music to switch over to new phone so I took it home to finish loading. But for some reason my Apple pw was not working so took bank today and had issue with entering pw so did a new pw but I entered it incorrectly and had to wait an hour to redo pw in Apple so went home. Then I had issue again with new pw and went back up there. Courtney helped me and got it all straitened out in a short period of time. Great employees at this Verizon. Never been disappointed!!!! Kim

If you come to this location and COURTNEY is the one to help you, just save yourself some trouble…read moreand walk out. I seriously cannot believe someone is this bad at a simple job.. I went in to this store with a family friend to help him. He asked nicely for them to fix his phone, she was very rude from the start and rolled her eyes multiple times, seriously?? She asked him if this was his phone. He had explained multiple times this was his phone and that it wasn't fixed the last time he went in to fix it. She asked for his pin and he put the pin in his phone and she huffed and puffed because she wanted the account pin. He was frustrated and confused because he is elderly and is not good with technology. She was not stop using a belittling voice and aggressive tone. He was tired of her making him feel like he was a lesser human than her and started raising his voice. He told this "Manager" he wants his money back if they are refusing to fix it. She said she will call the police. And she did. She wasted police time and resources because she sucks at her job. Whoever is above Courtney, please reach out because this behavior should not be supported and the elderly shouldn't be treated with disrespect and verbal aggression. Mind you, this interaction is all recorded by the store camera.

Positives: Good, thorough exam; friendly staff; knowledgeable doctor…read more Negatives: Disorganization, poor communication, referral errors, bad referral experience, ridiculously overpriced and SLOW glasses Summary: If you JUST want an exam, you'll probably be fine, but (I cannot stress this enough!) DO NOT order your glasses here. Take the prescription and run. Initial exam was April 16th. Following the exam, I reluctantly agreed to pay $800 (after insurance) for a regular pair of glasses and a computer pair. The regular pair was to have advanced Transitions lenses in them (the kind that partially darken in the car). I had major sticker shock, but (1) it had been a few years since I bought new glasses and everything is insanely expensive now, (2) I knew the specialties (like Transitions) could add to the cost, and (3) I thought I was getting the best because I was ordering through an established local business. "You get what you pay for." I was not informed of an expected delivery time but given that (in 45 years of wearing glasses) I had never waited more than 10 days total, I wasn't too concerned. That is until I called in on 4/28 (nearly two weeks post-order) and was told they always take 7-14 BUSINESS days. I NEVER would have paid that much to wait that long. I asked about canceling the order so I could go elsewhere and was told it had been two weeks already so the order couldn't be canceled. On 5/12 (just shy of FOUR weeks post-order), I was finally told they were in. The frames had been extremely loosened at the lab so they had to be tightened three times during pick-up before they felt secure. A week later, they were barely darkening in the car and were loose again so I returned. Stevie attempted to make things right by helping me pick out a different frame and re-order. She apologized for the delay. She also offered magnetic sunglasses 'for free'. Believing these could be used to help my Transitions in the car, I agreed and placed the order. At the time, I felt like Stevie was the only one who actually cared. I felt heard and seen and opted to wait to post online reviews. That wait ended yesterday 6/4 when I went to pick up the replacement glasses. They were also too loose, but Stevie adjusted, and I left. On the way home, I discovered that the new pair didn't have Transitions lenses in them. I called back in and Stevie said she didn't order them because she thought they would be too dark in combination with the clip-ons. Given that I had paid for Transitions, I don't see this as anything other than theft. Had she stated they were replacing my Transitions, I would have refused the clip-ons. Not only did the clip look & feel cheap, its extended bridge was causing blurry spots as I turned my head and distracting shadows beneath my eyes. I could not safely drive with them on, and even if I could wear them, without the Transitions, I would have had to carry these with me everywhere to ensure sun protection. I pay for Transitions lenses for a reason so they are ALWAYS with me. Braving afternoon traffic again, I returned to pick up my original 'new' pair so I could have sun protection. She offered to put Transitions into the replacement pair, and I said that was up to her and I left. I later left a voicemail stating I would not be returning and to do what they wanted with the replacements. I then ordered cheap clip-ons myself to use in the car as needed since the "advanced" Transitions don't darken correctly (less than my five year old pair.) By comparison, my husband's appointment with Dr. Foley was four days after mine. He opted to go down the street to a competitor because my glasses had been so expensive. He got two pair of glasses as well, for HALF the price, and had them in his hands in five days. He loves them. For me, I have never regretted a purchase more than buying glasses from Dr. Foley. In addition to the glasses debacle, I was also referred to Dr. Peter Karth for retina care. He was unprofessional and condescending, and his team was rude. After requesting a different referral for continued care, Dr. Foley's team sent the wrong referral to the other doctor so I didn't hear from them for over a week. I don't hold Dr. Foley responsible for Dr. Peter Karth's actions, but I do think she should reconsider who she uses for retina care referrals because I wouldn't wish my experience there on anyone. Her team also needs better training on properly handling referrals. We should be able to trust medical professionals. We should know they are being honest, forthcoming, up front about costs, delays, expectations, etc. That has proven impossible with Dr. Foley and her team. There are dozens of qualified optometrists in the area. I strongly recommend going elsewhere.

I can't comment on the services of this optometrist, nor the frame selection (I special ordered…read moreframes I already knew I liked, and used an existing prescription). They carry my favorite brand: 141! The staff here is friendly and the glasses I got are great. The only thing that's a bit unusual is their strict system for the front of house (frames and fitting), not only the back of house (exam). We all expect to make an appointment for an exam, but it's unusual to have to make an appointment to bring in a paper copy of an e-signed prescription that can be e-mailed (or dropped off at any time, presumably), and when a credit card might be given over the phone. Once I was there, a lens order was placed that had some bells and whistles. I had to inquire to find out what I was paying for. I was ok with the decisions, but surprised I hadn't been asked about them. Most places build up your lens order question by question, customizing along the way, instead of choosing for you. And later, when the glasses are in, you make another strict appointment to pick them up. In short: Foley has a rigid way of operating. It's not a huge deal, and I might well return to them again in future. But I rushed out of a work meeting to get there by 12 on the dot for my frame pickup appointment... and the place was empty and it took 5 minutes. Why make the customer do this?

I have had the pleasure of spending a lot of money over the last few years on the love of my life…read morewith Jewelry. We have an account with a major brand chain, and for the most part have always been very helpful, but this case just didn't happen. My love wanted a watch, and she is particular, but she gets what she wants and won't settle. The store we were at, didn't give that, hey I would love to take your money today kind of attitude and left the door open. So we went looking. Being at the mall you have a few other choices, but it was Harry Ritchie's where we found THE watch. Alan, who helped us provided the kind of purchasing experience and positive attitude, those in the retail industry should take a lesson from. Witty, funny, appropriate and knowledgeable, Alan sold the watch, because let's face it, there were four other stores where we could have purchased the watch. So, I am becoming a convert and in the future will always check here first. Plus, they are a local area retailer, so good for them, and thank you for the great experience! My cash will be back!

Purchased a simple wedding band. Needed to be sized and was told two weeks. Contacted store at two…read moreweeks and told it would be another week. Was threatened with possible restocking fee if I canceled the order. Went into store and told they have my size in stock. Treated rudely and zero understanding when I said wanted to cancel order. Did not have to pay a restocking fee. Question-where is graciousness and gratitude, not to mention customer service and satisfaction nowadays? Why didn't they call when ring became available? I will never tolerate bad customer service and no one should, ever.