It is July 3rd and I had a screw fall out of an arm on my glasses…read more Went to about 5 different eyeglass businesses and all were closed due to July 4th holiday. So I decided to go to Costco when I saw Eugene Eyewear was open. Went inside and had the fortune of being serviced by MORGAN! Not only did she replace the missing screw; she tightened the other arm; cleaned the lenses and gave me a replacement case too! All for no charge! It is so nice when a business exceeds expectations and especially when they were under no obligation to do so. MORGAN is the best! Thank you

Very easy to work with. Glasses came in faster than expected. Super friendly staff. Gotten all my…read moreglasses here.

Adequate, not the greatest. We've had longstanding appointments canceled by the doctor, and the…read moresame doctor got the prescription wrong. They'll only measures your pulpillary distance if you order frames from them. Selection of frames there is middle of the road, not a lot of help in selecting the proper sizes etc.

My annual vision checkup has been convenient and routine for years. Very thorough people get me in…read moreand out, usually in an hour with a new prescription. Usually the old glasses are fine, but if I need new ones hundreds of styles are availabl

Even though I made it clear I wouldn't be buying glasses there, and I was a cash-pay for the exam,…read morethey still provided a first-rate experience. Highly recommended!

I'm SO happy that I found this place. It's close to my house and everyone there is extremely…read morehelpful and pleasant. Dr. Thompson is awesome, she understood my descriptions of how my eyesight seems to have changed from my last pair of glasses and is very personable and easy to talk to. My new rx is great. My new frames are great. And, there's a 2 year warranty if my lenses get scratched or frames get damaged. One of my dogs recently decided my old glasses were super interesting and delicious. A couple months away from the two year mark of having them, he pulled a sneaky and chewed off one of the ear pieces. They were still under warranty and I was able to get a new pair for free. They are now my back up pair, which is very helpful if you have a hound dog that likes to counter surf, despite all of your best efforts.

From happy, helpful receptionist to all around clean and professional environment. This place has…read moreme seeing better than I ever have probably the best eye exam I've ever gotten highly recommended and 10/10

Great experience! Results exceeded my expectations. Everyone kept me informed at all times as to…read morewhat to expect and what was happening. No surprises, except for the wonderful results.

For quality customer service, do NOT go to Focal Point Optical in Eugene. The frames they fit me…read morefor initially were painful, even after months of trying various adjustments. They finally said I should switch to a style with nose pads. After I tried on several, they said there was only one frame that would work, so of course I got that. Weeks went by while a lens kept falling out; they eventually glued the screw in. It fell out again. Finally they agreed to order me a new frame but it had to be the same model (I did not trust this model anymore, but they refused to let me get something else). Weeks later it arrives from France. After about a month of wearing it, a lens also fell out. By now nearly two years had gone by and I gave up trying to get Focal Point to properly fit me. I asked for a refund of my portion of the cost; they could keep the insurance payment. They refused. Any other optical shop in Eugene warranties their products for two years. Focal Point does not. They stubbornly refused to budge both on the product and on a refund option. Putting profit over customer concerns is poor business.

I just picked up my glasses and they are perfect! There is a great selection of a variety of really…read morenice frames. Customer service was excellent. They took the time to answer all my questions and tell me about my glasses (progressive). Very happy with choosing them!

I've been a client there for 9 years and I can't say enough good things about the staff! I'm really…read morebad with names but the store manager is always glad to see me and super friendly . Tichelle is awesome. No matter who helps me I'm always treated like I truly matter. I'm always asking for extra help and attention and I feel like I'm bothering them but they never seem to mind and are happy to help. Great selection and prices!!

I had a Terrible experience at this store. I purchased 3 pair of glasses there. The people were…read morefriendly and helpful. I was told I had 30 days to bring them back if i wasn't happy. When I brought them back every thin changed. They told me there was nothing they were going to do. I wasred over 1000.00 dollars there. I won't ever go back

Alyssa assisted us with our purchase. She was knowledgeable and patient. In addition to this, my…read moredaughter has a very complex prescription with her backup glasses and her frame broke. We were turned down at several eyeglass stores ( including Focal Point where we originally got the glasses and have done business with for years - shame on them for NO help and rudeness also)Alyssa went above and beyond to search out and find a comparable frame for her and we are so grateful. Will recommend this store and staff to everyone. Hope their manager appreciates the staff and especially want to recognize Alyssa!

I called in for service and was told that they only sold to whole sales, the person. On the phone…read morewas friendly.