Adequate, not the greatest. We've had longstanding appointments canceled by the doctor, and the same doctor got the prescription wrong. They'll only measures your pulpillary distance if you order frames from them. Selection of frames there is middle of the road, not a lot of help in selecting the proper sizes etc. read more

My annual vision checkup has been convenient and routine for years. Very thorough people get me in and out, usually in an hour with a new prescription. Usually the old glasses are fine, but if I need new ones hundreds of styles are availabl read more

Dr Carrie Dunks is kind, compassionate, and skilled. She never rushes me, seems to enjoy her job taking care of eyes, and is a pleasure to talk to. read more

I REALLY like this practice and all the staff here. Location is great, options are good, staff are phenomenal. Dr. Cates is the first optometrist to notice and correct an issue I had that other optometrists had overlooked. Frame choices are a little lacking - or at least the style I want. But I don't fault the business - it's likely insurance and luxotica's fault. My biggest complaint - fix your bike rack or install a new one, PLEASE! This is such a bike-friendly town and the only rack here has one leg that's pulling out of the asphalt and the other wants to follow suit. I don't often feel safe parking here and if it weren't for Dr. Cates' great care I'd find a different optometry center. read more

Our daughter needed her eyes check per her Prediatrician's recommendation. We chose to go to family vision center. The doctor was very patient with our daughter, she gets very anxious with doctors so we knew it was going to be a possibility of her not wanting to cooperate. Our daughter loved being at her appointment, and is excited to pickup her new glasses in a few days. Thank you Dr. Lemas and staff! read more

Our family recently decided to switch providers due to declining service at our prior Dr.'s office. Where else to turn but Yelp and the internet, right? Based on the good reviews, I decided to give FVC a shot. Receptionist Charlene was super helpful and patient with my many questions when I first called to schedule the appointments. When we arrived the day of, they were on time and the office is clean. I also appreciate they have a parking lot, not having to battle street parking/meters in the area. My husband and I both saw Dr. Lemas, who is personable and professional. They also have a BIG selection of frames to choose from which is fun! read more

HORRIBLE experience -- HORRIBLE. The exam I received was excellent, however the process of getting glasses with the proper prescription was a nightmare. First pair of glasses came back - wrong prescription. Second pair, all messed up again. Third pair, the bifocal lenses were WAY off; not even close to what we agreed to. Also, a pair of prescription sunglasses was being made at the same time. First pair - WRONG. Second pair - WRONG. Third pair-WRONG! Then my regular glasses finally came in after 33 more days of waiting, yet the bifocal lenses were once again - NOT EVEN CLOSE to what was agreed. Then, the sunglasses came back for the third time - Incorrect bifocal placement - AGAIN! I finally told them to forget the bifocal lenses on the sunglasses & get them with distance ONLY. FINALLY, after a 2 more weeks, they were returned correct. However, problems with the regular glasses still remained. This had been going on since October 5th, 2024 ( 4 Months). I got tired of dealing with this place and threw the regular glasses away. BUT WAIT, THER'S MORE. During all this, I receive a billing statement with a "FINAL NOTICE" of Payment placed on it. This was the FIRST time I received ANY bill from them. It was for $10, and they threatened to me over to a collection agency. FIRST BILL I RECIEVED, and I was threatened with collection's actions! Are You Kidding Me? So, I took the notice to them, yet no one knew why the "Final Notice" was placed on the bill. However, they NEVER apologized and exhibited NO concern about it. NOW, about 3 weeks later, I received ANOTHER bill (same bill) with a "Second Notice" stating I still owe the $10 I had already paid. This business is Incredibly disorganized, callous, unconcerned, exhibits horrible business practices, completely flawed & unorganized accounting practices, & has a COMPLETE lack of attention to details. I HIGHLY recommend people go somewhere else to get glasses. I know I will. read more

Fantastic people, great service and a wonderful selection of frames. Dr. Cates takes good care of my eyes, the front office people go out of their way to answer questions and make things work, and, Ivan, the glasses technician guy, is simply a jewel, the cherry on top of an absolutely wonderful experience. I always leave with a smile and often having laughed myself silly. They don't take my insurance, and it's still my first choice for optical care. read more

I spent over a year prowling various eyeglass shops in town to find the perfect frames. Family Vision Center was the friendliest and most knowledgeable. The selection is good, mirrors well-placed alongside windows allow you to try on frames in natural lighting, and staff are happy to let you browse on your own when that's what you want. Ivan is very knowledgeable about different lens types (progressives, lined and unlined bifocals, contacts) - he has some certification above and beyond the requirements for his position, so he's able to make recommendations and tell you what to consider when choosing frames and lenses. He's also brilliant with feedback on how different frames look - he wasn't afraid to tell me a pair was too wide or dark for my face, and I always agreed with his assessments. Other places would give a vague "Hm, those look nice" no matter what I tried on, and one place actually sold me a pair that was too small for my prescription. When I finally found some frames I liked, I asked if he could switch out the temples (the sidebar pieces) for a different color - so, same frame style, but two different colors. To my surprise, he said no problem! (When I asked the same at another place, they swore it couldn't be done and were later astounded that FVC was able to make it happen.) Furthermore, Ivan is a delight. He's warm and personable, quick to a hearty, genuine laugh. Family Vision Center is not a participating provider with my insurance company, so I had to forfeit some of my insurance benefits in order to get the right pair of glasses, but am glad I did. I'll be back the next time I'm in the market for a pair of glasses! read more

I appreciate the consistent direct eye care Family Vision provides without any gimmicks. Kind staff. We feel the care we receive is exceptional. read more

We absolutely adore Dr Dunks. She is so kind and patient. She explains things really well and is so personable. You get the feeling like she really cares and you are hanging out with a friend. She does a great job of making sure you understand everything and gives you options of how to help your vision. read more

My wife and I have gone to Dr. Carrie Dunks for several years and she is simply the "BEST"!!! Her professionalism, demeanor, and Over approach is 2nd to none. We we're impressed with from day one, and she's only reinforced that view 5 years later. You won't be sorry! read more

I began working with Dr. Dunks several years ago, after disastrous experiences at the practice of Drs. Offener & Fleming--this included watching my senior citizen mother and several of her friends complain of poor care, poor followup, and negligent attention to diagnosis and prioritizing a course of care. (In one case this resulted in a senior citizen with wet macular degeneration not being told she had wet macular degeneration, instead being routed through surgeries. When she finally got fed up and went to a new practice, that opthamologist had the unfortunate task of telling her she had advanced macular degeneration that would have been impossible to miss, and that during the window when treatment could have been used to slow the progression to blindness, she simply wasn't told, nor treated for the condition that is today taking her eye sight.) All that is to preface that I arrived at Family Vision Center very wary, and with an unfortunate chip on my shoulder. I had profound dry eye, was spending $150 a month on ineffectual eye drops, and when I went to Drs. Offener & Fleming they did no real diagnosis and told me there was no treatment other than using warm, wet, compresses on my eyes. The moment I showed up at Family Vision Center, everything changed. One of the things I most appreciate about Family Vision Center: they are so effortlessly thorough, skilled and downright nice that they make it look easy. The office staff were incredibly helpful, and helped me confirm my insurance benefits and got me scheduled. My first visit with Dr. Dunks was a night and day experience. She did a thorough exam, and proper diagnosis and assessment of my chronic dry eye. In fact, she noted that if my eyes felt awful, it was no wonder because as soon as I blinked, my tears were evaporating! (This was information I had never been told by the previous opthamologist and how they could have missed this and dismissed my complaints about how awful my eyes felt, I will never understand. The good news is I never have to go back to Drs. Offener & Fleming since I've found Family Vision Center and Dr. Dunks!) She then outlined several care options, and offered to network to assist me connecting with a Portland opthamologist with a special machine that did a type of "massage" to the eyelids that reputedly helped. Because I am a big scaredy cat, I passed on that offer, and likewise declined ductal plugs (which I have heard work flawlessly, but I'm just too scared.) We settled on using Restasis eyedrops, which at the time had an expensive copay, but Dr. Dunks helped me find a coupon that could lower the copay. This treatment has proved effective. Since then I've been back multiple times, gone through a cycle updating my bifocals and getting new frames, and continue to be seen regularly to manage my dry eye (which is nearly eliminated with the Restasis drops). Dr. Dunks continues to help me connect with the coupon to keep the drops affordable. Also a funny: I like their person who helps folks choose frames, he is delightfully authentic. I had decade old frames that looked cool when I got them, but had gotten pretty beat up. When I asked his honest opinion, he gave it--I work in a professional environment, and needed that to make sure my appearance looks appropriate. He gently told me the frames were more than a little worn, and he was correct. Thank you for that honest and gently stated feedback, you helped me into a pair of awesome replacement frames within my budget! read more

I love this place, the doctors are great, the staff is great ~~ I've been going here for many years and would highly recommend it!

Family Vision is the best! Dr. Dunks is amazing! She takes the time to really talk to you about your eyes and what else is happening in your life that may impact your eye or overall health. I am so thankful for her and the service she provides. read more

From assistant to doctor to front desk to optician, this is the place for your eye care if you want an efficient, skilled and friendly experience. I've worn glasses for 45 years and this is by far my favorite optometric experience. Recommended by a good friend, and boy she was right! read more

Very knowledgeable with complex eye issues. Team is courteous and efficient. Large selection of frames.

I needed to make my son's annual eye appointment before the school year started, and our usual OD, Dr. Dunks was booked a bit farther out than we needed, so we made an appointment with their newest OD, Dr. Lemas. He was outstanding! I already love this place anyway, and he fits right in with the upbeat, cheerful crew. He was very thorough with my son, explaining everything as he was doing it, and then walking him through the various options to correct his Myopia. My son ended up choosing daily contacts instead of glasses (he didn't want to start 6th grade with glass AND braces at the same time). We then met with their contact lens specialist, Tiffany, who has kids, and has a Saint's patience. :) The newer friend desk staff (2 retired recently) are sweet as can be, and my entire family always enjoys going here. Highly recommend (and do, often)! read more

Super Snobby receptionist. Unwilling to help. If you need good service, go elsewhere! I called to ask if they could check my daughters file to see if were eligible for frames, and was asked if my plan renews every January, I said yes, and her reply; "well, there is your answer isn't it?!" I liked the optometrist, he was very friendly, and one lady who helps pick out the glasses was nice too, which is why they have two stars. Too bad the receptionist has to ruin it! read more

I guess we are celebrating our 30 plus years of going to the Family Vision Center. Even when we moved away from Eugene we still make appointments to go see Dr Jack Perkins for the expert and compassionate care that you expect from an optometrist. The longevity of their staff speaks volumes of how they care about both them and their customers. Certainly a valuable member of the Eugene Community. read more

Dr. Dunks was recommended to us by a parent at my son's school when my son started having trouble seeing the board. My son has some behavioral and emotional struggles that can make doctors' appointments difficult. All I can say is Wow. Dr. Dunks took her time with the exam but was very efficient. She directed her questions to my son and not me (unless the situation warranted it). She took her time to listen and also to answer his endless stream of questions about things in the room, how his eye worked, etc. She was so patient and did a great job explaining everything to him. She answered him in a way he could understand but didn't treat him like a baby. The gentleman who helped my son pick out his frames (I'm terrible with names) was lovely. He was helpful when we needed it but also let us take our time to just look and try glasses on. He was not pushy with any pair of frames but answered any questions we had. This was my son's first visit to the optometrist and it was just wonderful. Everyone was friendly, helpful, informative, but in no way pushy. Cannot recommend enough. read more

I have been going to Family Vision Ctr for many years and have found all their employees to be very professional and thorough. Although one reviewer might have misinterpreted the help one of their front office people gave them it sounded like a direct, fair answer to the question asked. I would highly recommend Family Vision for the quality of their doctors and the vision products they provide. read more

My whole family has been going to Family Vision center for the last 30 years. We started with Dr Perkins and now are seeing Dr Cates. Everybody is terrific there and very knowledgeable in their craft. read more

Although there was a lot of waiting during my visit today I had a very successful and good visit! I went in to get contact lenses and the people who work here are amazingly friendly! The Dr gave me two free trial pairs of contacts which made me unbelievably happy! I actually live in Corvallis but this place is so much cheaper and so much better that I made the drive :) would recommend them! read more

Dr. Perkins and Ivan went above and beyond all expectations. My first set of lenses weren't quite right. Dr Perkins re-examined my eyes and ordered a new set. Ivan opened early to replace the lenses 2 weeks later. I couldn't be happier! I recommend Family Vision Center to everyone who needs glasses and wants to be treated well, while getting top quality eye care. read more

Awesome experience. Professional, friendly and welcoming. Appointment times were convenient. Highly recommend!

I always love coming here! Great docs, wonderful staff, and a good selection of glasses! Highly recommend

I have been going here for years, everyone is superb. I love the woman in the contact lens department, she's very thorough and patient. Scheduling has always been easy, and the doctors are all very good, although I see Dr.Perkins, I have seen the other two and are all great. They have great styles of glasses, on occasion they've helped he find more stylish options than I expected. I highly recommend Family Vision! read more

I've been in glasses my whole life. This place is as good as it gets. Dr. Cates and Perkins are great. Appointments always start on time or very-nearly on time (you aren't stuck waiting there for 30 minutes). The staff has always been friendly and responsive. I think I've gotten 4 or 5 pairs of glasses from this place. Every pair has been perfect and the shop has done several walk-in, no-cost, no-questions-asked repairs for me Very reasonable and accommodating. read more

Overall, I had a very good experience. Dr. Royce is incredibly nice, and explains eye issues very clearly. She also really cares about her patients- she remembered details about me even after I hadn't seen her in over a year! The receptionists I have spoken with have always been courteous and helpful. They also have a good selection of glasses. read more