I had my eyelids done a few years ago and I couldn't be happier ! The Doctors go above and…read morebeyond to make sure the aftercare is exceptional. I had a problem after surgery because of a previous eye issue and it made the eyelid surgery a bit more complicated but the care I received after hours was amazing ! Dr Hoffman even left The Hult to meet me at his office at 10:30 that evening. Exceptionally carrying and committed staff as well ! Thank you

Dr Sims creates a hostile environment with her abrupt interruptions and overt disrespect. She…read moreleaves no room for questions when she delivers her decisions, and presents information in a patronizing, overbearing way. Unfortunately, my experiences with her have continually worsened; her communication style has become even more impatient and disparaging. I will not return.

I appreciate those Doctors that have lookout for my kids while they were seen here. Very caring…read morenurses and follow up calls. This place gets very busy at times but they always have done good to my family. Thank you PeaceHealth Doctors, nurses, & administration! :-)

If nagative stars were available I'd give every damn one to Dr Clark. The neurology department is a…read morecomplete waste of time. They are rude to you on the phone. In no way are they helpful. If you tey to set an emergency visit with the Doctor, good luck, Youll be able to make an apointment for that visit in 2 to3 weeks. You can tell they are only in it for a paycheck. My wife has been seeing Dr. Clark (The only "specialist" in the area) for the past 2 years for her IHD. All he does is scheduled her for an eye exam (at 300 bucks a pop)and tells her she needs to lose weight. She has tried. She tells him of new symptoms, he blows her off and doesn't even think twice about what she is telling him. He is a self obsorbed, pretentious pick who couldn't give 2 shits about his patients. Heaven help me if I see him on the street.

I scheduled an appointment a couple weeks in advance and was asked to check in at 10:50 am. After…read morewaiting in the sardine can of a waiting room for OVER AN HOUR (12:15 pm to be exact), someone comes out from the back and says "sorry, the doctor has a meeting and can't see you". Excuse me?!?! You COULDN'T have seen this coming when I checked in? Oh, but if I wanted to come back at 1:30 pm, they would TRY AND SQUEEZE ME IN. I should have known something was up when each patient, when finally called back, exclaimed "finally, I've been sitting there for ever". As they say, you only get one shot at a first impression and this clinic FAILED MISERABLY!

The front desk is very unprofessional and bad at communicating!…read moreSeems like their first day of work every single time I went in. Happy with my doctor though!

Very friendly staff. Doctors are very good and professional. We both had cataract surgery hereread more

Plenty of Red Flags…read more I am currently having a problem with Pacific Clear Vision Institute that has led me to file complaints with The Oregon Department of Justice, The Oregon Medical Board and The Oregon Division of Financial Regulation. Below is a summary of my situation. Please contact me at brian.m.litton@gmail.com if you've had a similar experience: 1. Billing Malpractice Delayed Invoicing: There was a significant delay in billing; surgeries performed in early February I was't billed until April 30th. I had no knowledge of an outstanding balance until I received a phone call from billing on April 15th. No bill in the mail, just a phone call asking me if I was aware of my outstanding balance of $4,000. Contradictory Records: My original receipts, from payments I made on the date of surgeries, explicitly stated I was paying for "Toric Lenses" and showed a $0 running balance. Recharacterization of Payments: Two months after the fact, the company claimed the money I paid was actually for "facility fees" and not the lenses, directly contradicting the written descriptions on my receipts. 2. Advertising and Misrepresentation Price Switching: The company originally quoted $3,000 per eye for the *entire procedure* before insurance. They later changed this to $3,000 per *upgraded lens* only, significantly increasing the total cost. False Insurance Claims: They explicitly told us that insurance would cover most of the surgery but later claimed the $3,000 for each lens when they knew from the beginning that lenses are not covered by insurance. Omission of Fees: When offering the North Bend clinic as a convenience to save us from driving to Eugene, they failed to disclose that choosing this location triggered an additional "facility fee." I have two payments I made in North Bend that say they are for Toric Lens but when I asked, they told me, "no those payments are a facility fee". 3. Good Faith Estimate (GFE) Violations Failure to Provide Timely Notice: I did not receive a GFE until April 16th, nearly two months after both surgeries (February 5th and 19th) were already completed. The GFE was dated for January and when I told them I did not receive in January, they told me they sent to me but I did not open the email. Deceptive Documentation: The company backdated the April GFE to January to make it appear as though they had provided it before the surgeries. Mathematical Errors: The numbers provided on the GFE are inconsistent and do not add up correctly. Bad Faith Delivery: The company admitted they knew I had not opened the email containing the GFE, yet they still argued that I had "received" it, bypassing the requirement for informed financial consent. Conclusion of Impact The cumulative effect of these actions was the denial of informed consent. Had the company been transparent about the true costs via a timely and accurate GFE, my wife and I would never have agreed to the surgeries. By withholding this information and providing contradictory billing statements, the company prevented us from making a rational financial decision or canceling the second surgery.

Front desk staff is really nice however wait time are atrocious…read more Took my dad for an eye exam: over 3 hours at their office, mostly in the waiting rooms. They scheduled him for cataract surgery. Told him to be at the hospital at 7am for the procedure. Waited 1.75hrs before they even called him back then started the surgery 1 hr late. Took him to a follow up that same afternoon after the surgery. 3:30pm appt time. We ended up seeing Dr Neale just before 5pm!! And when my dad mentioned he was not happy about the wait time Dr Neale acted like we were the ones being rude and he literally talked so fast through all of like 3 minutes of follow up time. So we waited an hour and a half there to have about 3 minutes with the Dr acted like it was rude of us to say something about that. Today in total between both appointments we spent over 3 hours just waiting for them. I can understand running late some of the time but consistently making patients wait for hours is terrible business practice. I don't think they would like their time being treated that way.

Saw Dr. Neale for cataract surgery. I asked a staff member about Dr. Neale and was told that Dr…read more Neale bragged about being able to do a cataract surgery in 17 minutes or less. Hmmm. But I wasn't going to judge based upon one comment. I met Dr. Neale briefly for the first time two days before the surgery. He spent the entire time trying to up sell me to a lens that cost $5000 dollars more than the basic and was not insurance covered. He reminded me of a used car salesman; "Do you ever go to Hawaii? A trip to Hawaii costs more than this. Aren't your eyes worth as much as a trip to Hawaii?" I cancelled the surgery and went to Dr. Haines at the Eye Center. He found that part of my vision problems in that eye involved a membrane that had grown over (not uncommon). Cataract surgery would do no good unless that was removed first. I didn't ask, but he also told me that any lens beyond the basic was not appropriate for me. Amazing. The membrane was removed and both cataracts replaced. Turned out Great!

After reading the other reviews, my suspicion was confirmed. Over the past ten years of going to…read moreDr. Ofner, I have noticed a decline in accessibility and general care. My daughter and I will be looking for care elsewhere. Her glasses all this sudden needed prisms and made her sick. Mine was not a good prescription and left words blurry.

I don't normally leave such low ratings; however, I feel compelled to make sure people are aware of…read morethe risks of possible subpar care if they use the services of Dr. Ofner and Dr. Fleming--I mention Dr. Fleming as in recent years, Dr. Ofner has been transferring more of his patients to Dr. Fleming. This has proven disastrous for some senior citizen patients, including my mother who ended up with a botched glaucoma surgery in one eye, and another senior citizen who had been through two glaucoma surgeries with Dr. Fleming--who completely neglected to tell her that she had wet macular degeneration. (By the time this woman moved to a different doctor, that new doctor had the unfortunate task of breaking the news to her that she had advanced wet macular degeneration, something that Drs. Ofner and Fleming declined to tell her.) Both doctors seem overly interested in surgeries, and it's been my personal experience that anything unrelated to surgery or eye glasses is effectively not of any interest. In my case, I have profound dry eye, and when I finally went in to Dr. Ofner seeking some relief for this, I was using $150+ per month for over the counter drops, and was desperate for a solution. They did no meaningful diagnosis or analysis and simply told me to keep using those eye drops and put a warm wet washcloth over my eyes in the morning. In passing conversations with other friends, I discovered that there actually is a treatment for dry eye, but apparently Dr. Ofner didn't want to be bothered. Instead I went to see Dr. Dunks at Family Vision Center and she did a full examination, including an analysis that would help identify exactly how long it took for my tears to evaporate--as it turned out, the second I blinked and opened my eyes, my tears would evaporate. It was no wonder my eyes felt so horrible--but the fact that Dr. Ofner's office made no attempt to diagnose any portion of what was going wrong was simply baffling. She laid out several different options, and because I am a big scaredy cat, I didn't want to go with ductal plugs (which I hear work amazingly well). Instead I use a prescription eye drop called Restasis; this is not a cheap medication (the insurance copay is quite high), but it absolutely changed my life. Dr. Dunks had laid out some other progressively more "intense" possible treatments, including networking with a doctor in Portland regarding a special "eyelid massage" machine that can help with dry eye. The fact that she put time into diagnosis and too my discomfort seriously enough to do additional research was a night and day difference in my experience with Dr. Ofner's practice. For your own benefit, I would avoid Dr. Ofner's practice. If you have any loved ones who are senior citizens who are already seeing Dr. Ofner or Dr. Fleming, I would get them out of there as quickly as you can, and connect them to another doctor right away.

Superb doctors always, Puckett and Beardsley and staff. Everyone was professional and helpful,…read moreexcept for the young man who scheduled the follow up. He was snippy from the outset. I said an early morning appointment would be preferable. He took that as me demanding the doctor work around my schedule rather than the other way around. He lectured me in a loud, condescending tone. I am grateful for the care, but if this wasn't just a bad day for the staff member he needs more training. Turns out there were two early morning slots if he had just looked. Office is always busy and you have to understand the nature of this kind of care. There are always emergencies which need immediate scheduling. Treating issues like retinal detachments, glaucoma, macular degeneration, diabetic retinopathy take time. They are moving as fast as they can without compromising excellent care. Sometimes appointments go quickly and other times they have unanticipated emergencies which can mean a long wait. I imagine it's the same for all ophthalmologist offices which offer the same level of care. Have patience. We are lucky to have this practice in Eugene.

Don't let the cavalier and good natured persona of Dr. Beardsley fool you. He is a Dr. Jekyll and…read moreMr. Hyde. He can turn on a dime and get angry and start yelling. I called him out on his inconsistencies he had said to me previously and he completely lost control, yelled at me and walked out of the exam room and then charged for a long visit that took less than 5 minutes with no exam or medical treatment. I had a previous retina detachment that wasn't completely sealed and had formed a bubble. Dr. Beardsley said that we'll watch it and if it needs to be repaired, I'll be able to have the same laser procedure that I had before to repair it, but it wasn't a condition where I would go blind. We watched it and it got a little bigger and he said I had to have a surgery in a surgical center with anesthesia. When I questioned him about what he had said before, he immediately got angry and said I was going to go blind if I didn't have the surgery. I fully intended on having the problem fixed, but I didn't want an invasive surgery that before he said I wouldn't need and wanted to know why it couldn't be repaired the way he originally said. He refused to answer my questions and then angrily yelled at me and walked out of the exam room. I have had a number of retina detachments and with the first one I saw Dr. Beardsley. He said I had to immediately have surgery in a hospital. (At that time he operated in a hospital instead of a surgical center.) I was from out of town and simply couldn't do it immediately for a number of reasons and he argued with me that I had to or go blind. I said I just couldn't do it right then the next day. Only then did he say that he could put a bubble in my eye and the retina repaired a week later in the office with a laser procedure. I then was able to have the procedure done in my home town by another doctor without having to travel and having an invasive surgery that is much more likely to have complications, especially with other eye surgery I've had. When I mentioned this interaction, he yelled, "I never put a bubble in your eye." Well, he did but didn't remember and insisted he hadn't. If he looks back at his records, he will see he was dead wrong. I subsequently saw another retina specialist that repaired the retina in office with the laser procedure that I had had before in office without invasive surgery, anesthesia or having to travel 260 miles round trip to a surgical center. I suspect Dr. Beardsley missed out on a big pay day by not being able to perform that surgery that he insisted on and maybe that is why he got so angry. He also missed out on the first time I saw him.

Even though I made it clear I wouldn't be buying glasses there, and I was a cash-pay for the exam,…read morethey still provided a first-rate experience. Highly recommended!

I'm SO happy that I found this place. It's close to my house and everyone there is extremely…read morehelpful and pleasant. Dr. Thompson is awesome, she understood my descriptions of how my eyesight seems to have changed from my last pair of glasses and is very personable and easy to talk to. My new rx is great. My new frames are great. And, there's a 2 year warranty if my lenses get scratched or frames get damaged. One of my dogs recently decided my old glasses were super interesting and delicious. A couple months away from the two year mark of having them, he pulled a sneaky and chewed off one of the ear pieces. They were still under warranty and I was able to get a new pair for free. They are now my back up pair, which is very helpful if you have a hound dog that likes to counter surf, despite all of your best efforts.