The staff and Dr. Lorenzen were all warm and inviting. Dr. Lorenzen was very competent and…read moreinformative and eye procedure he did went smoothly with no pain.

Very friendly staff. Doctors are very good and professional. We both had cataract surgery hereread more

I recently had a clinical visit with Dr. Baugnon, M.D., to review and discuss the examination…read moreresults I received from another local eye firm, for which I was a patient of 40 years. I found that Dr. Baugnon was extremely informative and knowledgeable, had a caring attitude, very professional demeanor, with the intent of providing quality customer service to resolve my issues and concerns regarding cataract surgery and beyond. He was very honest and up front for all my questions and a future plan of action was developed in taking care of the patient/customer. The three assistants and office staff personnel were very helpful and eager to service their new customer. Thank you for the professional customer service.

The Dr's are doing a great job. And reception is trying. There is good effort on their part, but…read moresomething just isn't right? Takes a long time to complete check in and things back up. When calling for an appointment or changing an appointment, it takes many calls to speak to a person. I think another person is needed. Every aspect of a business is important, but customer service is only second to the medical service being supplied! 2-1/2 stars - operations 4.5 stars for Dr's .

I scheduled an appointment a couple weeks in advance and was asked to check in at 10:50 am. After…read morewaiting in the sardine can of a waiting room for OVER AN HOUR (12:15 pm to be exact), someone comes out from the back and says "sorry, the doctor has a meeting and can't see you". Excuse me?!?! You COULDN'T have seen this coming when I checked in? Oh, but if I wanted to come back at 1:30 pm, they would TRY AND SQUEEZE ME IN. I should have known something was up when each patient, when finally called back, exclaimed "finally, I've been sitting there for ever". As they say, you only get one shot at a first impression and this clinic FAILED MISERABLY!

The front desk is very unprofessional and bad at communicating!…read moreSeems like their first day of work every single time I went in. Happy with my doctor though!

Dr. Puckett is such a wonderful Doctor who is monitoring my eye pressure. I feel so good in his…read morecare. Great bedside manner! He never rushes me and always asks me at the end of the appointment if I have any other questions and that I can always qualify think of anything. Dr. Hunter, in the Springfield location, is an amazing doctor as well!

This place is ridiculously slow. I have family who have to come here once a month and show up at…read moretheir appointment time and don't get seen for over an hour after that appointment time or they change the appointment without notifying them. Every time they are waiting for 1.5 - 2 hours. Completely ridiculous.

Dr. Neale has been wonderful to work with! I ended a 15 year professional relationship with Dr…read more Annette Chang Sims at Dr's Fine, Hoffman and Sims due to her abusive and traumatic treatment of me once I was diagnosed with cataracts and glaucoma. A friends husband had recently had cataract surgery with Dr. Neale and was very satisfied with his work and really enjoyed Dr. Neale's personality. I made an appointment and immediately felt like he cared about me. I have never felt rushed by Dr. Neale and he never makes me feel silly for asking questions or feeling scared of having eye surgery at 49. I had my first eye done in June of 2020 and it went quite well. The next eye was done in July of 2020 and I'd noticed I was seeing differently between eyes. Dr. Neale explained he'd used an acrylic lens in the left eye as it is traditionally better for those of us with astigmatism, however it was creating 'tunnel vision' for me. He offered to re-do the surgery with no out of pocket for me. In Jan. 2021 he redid the surgery and implanted a silicone lens and I am very happy with the results. I see 20/15 in my right eye now and 20/25 in my left eye! I no longer need glasses for distance! Dr Neale was quick to respond to concerns I had regarding an issue with a nurse allowing her mask to slip below her nose and ushering a post-surgery client awaiting their ride to the waiting area without a mask. He has implemented a 'pager' system now for the patient's rides so they can be notified easier post surgery rather than waiting for phone calls to be received/answered (which was why this patient was waiting without a mask for so long in the lobby). I will say, that most of the time I've had to go in, the visits take an hour or more. Dr. Neale deals with lots of people that are elderly or on the verge of losing their sight so I understand when I have to wait for long periods as I'd want him to spend all of the time that I needed with me if I was in crisis too. I appreciate Dr. Neale's compassion, smarts, presence and abilities. He has a patient for life in me! Thank you for saving my vision Dr. N! Highly recommend Dr. Neale for cataract or lens implant surgery!

Front desk staff is really nice however wait time are atrocious…read more Took my dad for an eye exam: over 3 hours at their office, mostly in the waiting rooms. They scheduled him for cataract surgery. Told him to be at the hospital at 7am for the procedure. Waited 1.75hrs before they even called him back then started the surgery 1 hr late. Took him to a follow up that same afternoon after the surgery. 3:30pm appt time. We ended up seeing Dr Neale just before 5pm!! And when my dad mentioned he was not happy about the wait time Dr Neale acted like we were the ones being rude and he literally talked so fast through all of like 3 minutes of follow up time. So we waited an hour and a half there to have about 3 minutes with the Dr acted like it was rude of us to say something about that. Today in total between both appointments we spent over 3 hours just waiting for them. I can understand running late some of the time but consistently making patients wait for hours is terrible business practice. I don't think they would like their time being treated that way.

I saw Dr. Sabah for double vision. I've had this for a number of years due to head trauma as an…read moreadult. I've been using prisms to correct it, they're expensive and they only go high. I met with Dr Sabah, she was so personable , kind, willing to answer question. I ended up having strabismus surgery. Oh my, what a difference in my life. No more double vision. I can see better driving. I still require glasses to correct my vision, but no prisms. In my case, the icing on the cake, as Dr. Sabah said, is improved depth perception. I'm so grateful for better sight. Thank you Dr. Sabah

From happy, helpful receptionist to all around clean and professional environment. This place has…read moreme seeing better than I ever have probably the best eye exam I've ever gotten highly recommended and 10/10

After reading the other reviews, my suspicion was confirmed. Over the past ten years of going to…read moreDr. Ofner, I have noticed a decline in accessibility and general care. My daughter and I will be looking for care elsewhere. Her glasses all this sudden needed prisms and made her sick. Mine was not a good prescription and left words blurry.

I don't normally leave such low ratings; however, I feel compelled to make sure people are aware of…read morethe risks of possible subpar care if they use the services of Dr. Ofner and Dr. Fleming--I mention Dr. Fleming as in recent years, Dr. Ofner has been transferring more of his patients to Dr. Fleming. This has proven disastrous for some senior citizen patients, including my mother who ended up with a botched glaucoma surgery in one eye, and another senior citizen who had been through two glaucoma surgeries with Dr. Fleming--who completely neglected to tell her that she had wet macular degeneration. (By the time this woman moved to a different doctor, that new doctor had the unfortunate task of breaking the news to her that she had advanced wet macular degeneration, something that Drs. Ofner and Fleming declined to tell her.) Both doctors seem overly interested in surgeries, and it's been my personal experience that anything unrelated to surgery or eye glasses is effectively not of any interest. In my case, I have profound dry eye, and when I finally went in to Dr. Ofner seeking some relief for this, I was using $150+ per month for over the counter drops, and was desperate for a solution. They did no meaningful diagnosis or analysis and simply told me to keep using those eye drops and put a warm wet washcloth over my eyes in the morning. In passing conversations with other friends, I discovered that there actually is a treatment for dry eye, but apparently Dr. Ofner didn't want to be bothered. Instead I went to see Dr. Dunks at Family Vision Center and she did a full examination, including an analysis that would help identify exactly how long it took for my tears to evaporate--as it turned out, the second I blinked and opened my eyes, my tears would evaporate. It was no wonder my eyes felt so horrible--but the fact that Dr. Ofner's office made no attempt to diagnose any portion of what was going wrong was simply baffling. She laid out several different options, and because I am a big scaredy cat, I didn't want to go with ductal plugs (which I hear work amazingly well). Instead I use a prescription eye drop called Restasis; this is not a cheap medication (the insurance copay is quite high), but it absolutely changed my life. Dr. Dunks had laid out some other progressively more "intense" possible treatments, including networking with a doctor in Portland regarding a special "eyelid massage" machine that can help with dry eye. The fact that she put time into diagnosis and too my discomfort seriously enough to do additional research was a night and day difference in my experience with Dr. Ofner's practice. For your own benefit, I would avoid Dr. Ofner's practice. If you have any loved ones who are senior citizens who are already seeing Dr. Ofner or Dr. Fleming, I would get them out of there as quickly as you can, and connect them to another doctor right away.

Easy to see why the Eye Center has the absolute best eye…read moredoctors and professional staff in Eugene and Lane County. I have been a loyal patient of Dr. Hanes and Dr. Walker for years. They have done magic for me and for the friends I have pointed to their care. I am always impressed how well they take care of there patients, even the cranky ones. Recently I had a sudden serious and dangerous vision event. I called the Eye Center on a Friday afternoon. When I explained my symptoms to the wonderful receptionist she quickly spoke to Dr. Walker who had me come in immediately. When I arrived I felt like royalty. The entire staff came to my assistance quickly as a fine tuned team addressing my problem, getting me on the road to quick recovery. The doctors and every staff member saved and greatly improved my eyesight that late Friday afternoon. I will be eternally grateful for the compassion, expertise and professionalism that would be near to impossible to be found elsewhere. Today I can see. Thank you Eye Center.

I spent all my childhood and most of my adult life wearing glasses and contacts, never having…read more"perfect" vision. When I developed cataract issues I began a love affair with The Eye Center, Dr. Haines, his amazing partners and his wonderful staff. Every appointment, every procedure was smooth , successful and easy for me to understand before and celebrate after the processes were done. Eugene, Oregon is fortunate to have such superb care facilities . Now at 95 I am enjoying the most beautiful world, full of color and detail . I can read to my heart's content. I can thread a small needle! All this as I enjoy my 95th year. Thank you Dr. Haines and your top notch Eye Center. Truly, unsurpassed treatment and personal care.

YELP Review I have problem with eye inflammation. Dr…read more Beardsly was training for eye deseases at OHSU. I met him there while he was finishing training with top specialist, Dr. Rosenbaum. Later I was finally able to find outside care for my situation, however, Portland or California was the only places I could find treatment. Dr. Beardsly had setup his office in Eugene and has extended offices and his services to satellites offices nearer to Grants Pass. I feel like I get just what I need. The service is good and yet the office is busy. I needed additional special care for one thing and they were helpful getting me to where I needed to go for treatment.

Updating to 2 stars from 1 following finally receiving a call concerning these issues; also adding…read morefull name of doctor because apparently Dr. Peter Karth rents space from Dr. John Karth. While initially impressed by Dr. Peter Karth's team, my visit was marred by multiple unprofessional experiences. The biggest issue stemmed from not being informed in advance that my eyes might be dilated. I drove myself to the appointment only to find out they would be. This left me with having to choose between calling my husband for a ride and leaving our car downtown overnight or attempting to drive myself home with watery, blurry, eyes, facing the bright afternoon sun. This is a choice I shouldn't have had to make. When I brought it up to Dr. Karth, he dismissed my concerns, telling me he 'drives with dilated eyes all the time', and when I brought it up with his scheduler at checkout, she said "oh, my bad" and offered me their wraparound sunglasses as the (apparently obvious) solution. Using my own Transitions lenses, I got home, but it was a scary drive and was one I shouldn't have had to make - or choose to make. The lack of responsibility for that is appalling at best and dangerous at worst. In addition, I watched several people come in and out of my treatment room which apparently doubled as a storage closet without saying a word to me. I wasn't expecting conversation, but a simple 'excuse me' would have gone a long way to feeling seen. Finally, I watched three women (including Dr. Karth's scheduler) make fun of a confused older gentleman who was trying to figure out where his next appointment was going to be. He wasn't being rude, just confused, and after giving him the ultimatum of 'Salem or Garden Way', he took Garden Way and left. They proceeded to giggle and snicker about him a full minute (at least) before acknowledging me waiting for checkout. Yes, public-facing jobs can be stressful but acting that way in front of another patient? Really? In the hopes that I had just hit them on a bad day, I typed up my experience, e-mailed it, and dropped off a copy the next day. I haven't heard a word back which tells me that this behavior is not only normal but fully acceptable to Dr. Karth. I hope this review finds its way into all the glowing ones so maybe someone else doesn't have to make the choice I did.

Mindy & Gina are freaking awesome!! Dr Haines was pretty awesome too! haha Been in extended wear…read morecontacts since 8th grade... felt at almost 50 it is time to get lasik! Before making my choice tho, I called around checking out the different options in Oregon. Evidently, Medford and Portland have similar set-ups, and can do a Lasik operation...you wont get cool people tho!! I just didnt resonate with the other practitioners as I did with Mindy & Gina! The Lasik process was so easy and I didnt experience any pain with the procedure! If you are at all considering Lasik, your eyes and heart will thank you for coming to Oregon ILasik... Say Summer & Steve sent ya!

I have no idea how there are any reviews for this office that aren't five stars. I did lots of…read moreresearch in the area before I got my surgery done, and have specifically waited several months before offering my full review to ensure I could give a review of the entire process. From the get-go, the office staff were incredibly accommodating and welcoming. After the first visit, they all knew me by name and knew exactly who I was when I called in. The office is incredibly flexible with appointments, and is willing to work around your schedule. After I went in for my consultation and was waiting for my results, I got a call from the office saying that I needed to come back in for some more imaging. When I got there, I was told that my eyes were really unique, and Dr. Haines was getting second opinions from doctors before proceeding. I was pretty worried that I wouldn't qualify, but after consulting with other doctors, Dr. Haines felt that it was safe to proceed. I really appreciated the fact that he was putting my safety first, and was allowing me to visit his office so much without me having to pay a dime (since I had not yet committed at that point). He really cares about his patients health and safety. Everything from the first visit to the actual surgery went incredibly smoothly. I never felt worried, awkward, or out of place. On the day of the surgery Dr. Haines had a masseuse there to ease up his patients prior to the surgery. As for the surgery itself, it went flawlessly. At the end, I was gifted a dvd that recorded the surgery through the microscope. It is amazing! When I was reading reviews and doing research for lasik in Oregon, I kept trying to look for a price listed online but no place offered them. When I called most offices, I was told to come in for a consultation and they could tell me there. However, when I called Dr. Haines's office, I was told immediately on the phone that it would be just over $5000 for both eyes. This included all of the eye medication I would need, and any follow up corrective surgery I may need the following year. Since I'm a college student, I asked if they had financing options and sure enough, you can finance it out over 2 years with no interest. It comes out to just over $200 a month and it is the best decision I have made in my life. My eyes have been perfect following the surgery, and I highly, highly recommend anyone on the fence to pull the trigger and get lasik. It is life changing. Thank you everyone at Oregon iLasik!