I had exceptional care with Doctor Eric and staff at Pacific Clear Vision Institute during and…read moreafter cataract surgery in both eyes. They were knowledgeable and patient with all my concerns, questions, and delays in the process. The doctor gave me access to contact him privately whenever I needed help or more information. The nurses on the surgery team were skilled and good humored which eased tensions and reduced the stress of surgery. I highly recommend recommend Doctor Eric and his team!

Plenty of Red Flags…read more I am currently having a problem with Pacific Clear Vision Institute that has led me to file complaints with The Oregon Department of Justice, The Oregon Medical Board and The Oregon Division of Financial Regulation. Below is a summary of my situation. Please contact me at brian.m.litton@gmail.com if you've had a similar experience: 1. Billing Malpractice Delayed Invoicing: There was a significant delay in billing; surgeries performed in early February I was't billed until April 30th. I had no knowledge of an outstanding balance until I received a phone call from billing on April 15th. No bill in the mail, just a phone call asking me if I was aware of my outstanding balance of $4,000. Contradictory Records: My original receipts, from payments I made on the date of surgeries, explicitly stated I was paying for "Toric Lenses" and showed a $0 running balance. Recharacterization of Payments: Two months after the fact, the company claimed the money I paid was actually for "facility fees" and not the lenses, directly contradicting the written descriptions on my receipts. 2. Advertising and Misrepresentation Price Switching: The company originally quoted $3,000 per eye for the *entire procedure* before insurance. They later changed this to $3,000 per *upgraded lens* only, significantly increasing the total cost. False Insurance Claims: They explicitly told us that insurance would cover most of the surgery but later claimed the $3,000 for each lens when they knew from the beginning that lenses are not covered by insurance. Omission of Fees: When offering the North Bend clinic as a convenience to save us from driving to Eugene, they failed to disclose that choosing this location triggered an additional "facility fee." I have two payments I made in North Bend that say they are for Toric Lens but when I asked, they told me, "no those payments are a facility fee". 3. Good Faith Estimate (GFE) Violations Failure to Provide Timely Notice: I did not receive a GFE until April 16th, nearly two months after both surgeries (February 5th and 19th) were already completed. The GFE was dated for January and when I told them I did not receive in January, they told me they sent to me but I did not open the email. Deceptive Documentation: The company backdated the April GFE to January to make it appear as though they had provided it before the surgeries. Mathematical Errors: The numbers provided on the GFE are inconsistent and do not add up correctly. Bad Faith Delivery: The company admitted they knew I had not opened the email containing the GFE, yet they still argued that I had "received" it, bypassing the requirement for informed financial consent. Conclusion of Impact The cumulative effect of these actions was the denial of informed consent. Had the company been transparent about the true costs via a timely and accurate GFE, my wife and I would never have agreed to the surgeries. By withholding this information and providing contradictory billing statements, the company prevented us from making a rational financial decision or canceling the second surgery.

I had my eyelids done a few years ago and I couldn't be happier ! The Doctors go above and…read morebeyond to make sure the aftercare is exceptional. I had a problem after surgery because of a previous eye issue and it made the eyelid surgery a bit more complicated but the care I received after hours was amazing ! Dr Hoffman even left The Hult to meet me at his office at 10:30 that evening. Exceptionally carrying and committed staff as well ! Thank you

The Dr's are doing a great job. And reception is trying. There is good effort on their part, but…read moresomething just isn't right? Takes a long time to complete check in and things back up. When calling for an appointment or changing an appointment, it takes many calls to speak to a person. I think another person is needed. Every aspect of a business is important, but customer service is only second to the medical service being supplied! 2-1/2 stars - operations 4.5 stars for Dr's .

Dr. Jason Gross is new to this clinic but he's excellent. The eye surgery staff here are caring,…read morethorough, organized and detail oriented. When my mom had eye surgery they took excellent care of her: before, during and after surgery. I'd highly recommend Dr. Gross to anyone looking for an excellent opthamologist who specializes in cataract, glaucoma, diabetic eye disease and comprehensive eye care. Dr. Gross performs surgery at the Oregon Eye Associates office, but his group practice is at 2460 Willamette St.

I scheduled an appointment a couple weeks in advance and was asked to check in at 10:50 am. After…read morewaiting in the sardine can of a waiting room for OVER AN HOUR (12:15 pm to be exact), someone comes out from the back and says "sorry, the doctor has a meeting and can't see you". Excuse me?!?! You COULDN'T have seen this coming when I checked in? Oh, but if I wanted to come back at 1:30 pm, they would TRY AND SQUEEZE ME IN. I should have known something was up when each patient, when finally called back, exclaimed "finally, I've been sitting there for ever". As they say, you only get one shot at a first impression and this clinic FAILED MISERABLY!

Highly recommend! I initially went in for an eye emergency and truly depended on their expertise…read more The entire staff was friendly, knowledgeable, and professional. I have since visited their offices several times since and always feel very welcome and never rushed through an appointment. Some of the staff even remembers me, which makes me feel very valued. I see Dr. Hunter, who is excellent!! Kind, intelligent, and did an excellent job of repairing my eye. It was a very unexpected emergency for me (detached retina) but I could tell this was something they were very comfortable handling, which gave me great peace amidst a scary time. I am a patient for life!

Dr. Puckett is such a wonderful Doctor who is monitoring my eye pressure. I feel so good in his…read morecare. Great bedside manner! He never rushes me and always asks me at the end of the appointment if I have any other questions and that I can always qualify think of anything. Dr. Hunter, in the Springfield location, is an amazing doctor as well!

Dr. Neale has been wonderful to work with! I ended a 15 year professional relationship with Dr…read more Annette Chang Sims at Dr's Fine, Hoffman and Sims due to her abusive and traumatic treatment of me once I was diagnosed with cataracts and glaucoma. A friends husband had recently had cataract surgery with Dr. Neale and was very satisfied with his work and really enjoyed Dr. Neale's personality. I made an appointment and immediately felt like he cared about me. I have never felt rushed by Dr. Neale and he never makes me feel silly for asking questions or feeling scared of having eye surgery at 49. I had my first eye done in June of 2020 and it went quite well. The next eye was done in July of 2020 and I'd noticed I was seeing differently between eyes. Dr. Neale explained he'd used an acrylic lens in the left eye as it is traditionally better for those of us with astigmatism, however it was creating 'tunnel vision' for me. He offered to re-do the surgery with no out of pocket for me. In Jan. 2021 he redid the surgery and implanted a silicone lens and I am very happy with the results. I see 20/15 in my right eye now and 20/25 in my left eye! I no longer need glasses for distance! Dr Neale was quick to respond to concerns I had regarding an issue with a nurse allowing her mask to slip below her nose and ushering a post-surgery client awaiting their ride to the waiting area without a mask. He has implemented a 'pager' system now for the patient's rides so they can be notified easier post surgery rather than waiting for phone calls to be received/answered (which was why this patient was waiting without a mask for so long in the lobby). I will say, that most of the time I've had to go in, the visits take an hour or more. Dr. Neale deals with lots of people that are elderly or on the verge of losing their sight so I understand when I have to wait for long periods as I'd want him to spend all of the time that I needed with me if I was in crisis too. I appreciate Dr. Neale's compassion, smarts, presence and abilities. He has a patient for life in me! Thank you for saving my vision Dr. N! Highly recommend Dr. Neale for cataract or lens implant surgery!

Front desk staff is really nice however wait time are atrocious…read more Took my dad for an eye exam: over 3 hours at their office, mostly in the waiting rooms. They scheduled him for cataract surgery. Told him to be at the hospital at 7am for the procedure. Waited 1.75hrs before they even called him back then started the surgery 1 hr late. Took him to a follow up that same afternoon after the surgery. 3:30pm appt time. We ended up seeing Dr Neale just before 5pm!! And when my dad mentioned he was not happy about the wait time Dr Neale acted like we were the ones being rude and he literally talked so fast through all of like 3 minutes of follow up time. So we waited an hour and a half there to have about 3 minutes with the Dr acted like it was rude of us to say something about that. Today in total between both appointments we spent over 3 hours just waiting for them. I can understand running late some of the time but consistently making patients wait for hours is terrible business practice. I don't think they would like their time being treated that way.

I saw Dr. Sabah for double vision. I've had this for a number of years due to head trauma as an…read moreadult. I've been using prisms to correct it, they're expensive and they only go high. I met with Dr Sabah, she was so personable , kind, willing to answer question. I ended up having strabismus surgery. Oh my, what a difference in my life. No more double vision. I can see better driving. I still require glasses to correct my vision, but no prisms. In my case, the icing on the cake, as Dr. Sabah said, is improved depth perception. I'm so grateful for better sight. Thank you Dr. Sabah

From happy, helpful receptionist to all around clean and professional environment. This place has…read moreme seeing better than I ever have probably the best eye exam I've ever gotten highly recommended and 10/10

I would agree with the two earlier posts. They do not seem overly patient oriented. I made an…read moreappointment for an evaluation in anticipation of cataract surgery. On the day before the appointment I received, not one but four phone calls, wanting to change my appointment time because they "had a gap in the schedule". I had a morning meeting 80 miles away and I live 120 miles away and could not accommodate them. The poor scheduler called two more times to see if there was anything I could do, perhaps reschedule for another day. I said the next morning might work since I had planned to spend the night in Eugene. That wouldn't work either because the next day was a Friday and the doctor doesn't work on Fridays (common in the medical profession). Frankly, I viewed the entire episode as arrogance on the part of the physician. It appears he had a gap where he wasn't earning fees and wanted to fill it so he could go home early, presumably, since he wasn't coming in Friday. All that may not be the case but it is certainly how it appeared to me. I finally agreed to see another doctor in the clinic at the original appointment hour, but just for the evaluation. As for the surgery, the jury is out. I'll make a decision on that after I see how the evaluation goes. The reviews are not making me feel warm and fuzzy.

After reading the other reviews, my suspicion was confirmed. Over the past ten years of going to…read moreDr. Ofner, I have noticed a decline in accessibility and general care. My daughter and I will be looking for care elsewhere. Her glasses all this sudden needed prisms and made her sick. Mine was not a good prescription and left words blurry.

Easy to see why the Eye Center has the absolute best eye…read moredoctors and professional staff in Eugene and Lane County. I have been a loyal patient of Dr. Hanes and Dr. Walker for years. They have done magic for me and for the friends I have pointed to their care. I am always impressed how well they take care of there patients, even the cranky ones. Recently I had a sudden serious and dangerous vision event. I called the Eye Center on a Friday afternoon. When I explained my symptoms to the wonderful receptionist she quickly spoke to Dr. Walker who had me come in immediately. When I arrived I felt like royalty. The entire staff came to my assistance quickly as a fine tuned team addressing my problem, getting me on the road to quick recovery. The doctors and every staff member saved and greatly improved my eyesight that late Friday afternoon. I will be eternally grateful for the compassion, expertise and professionalism that would be near to impossible to be found elsewhere. Today I can see. Thank you Eye Center.

I spent all my childhood and most of my adult life wearing glasses and contacts, never having…read more"perfect" vision. When I developed cataract issues I began a love affair with The Eye Center, Dr. Haines, his amazing partners and his wonderful staff. Every appointment, every procedure was smooth , successful and easy for me to understand before and celebrate after the processes were done. Eugene, Oregon is fortunate to have such superb care facilities . Now at 95 I am enjoying the most beautiful world, full of color and detail . I can read to my heart's content. I can thread a small needle! All this as I enjoy my 95th year. Thank you Dr. Haines and your top notch Eye Center. Truly, unsurpassed treatment and personal care.

Dr Haines has done a spectacular job taking care of my vision needs over the many years (and my…read morewife's). The office staff are always friendly and helpful and the back office staff always have been thorough. When your eyes are shouting for attention or you just need an exam, this is the place!

Superb doctors always, Puckett and Beardsley and staff. Everyone was professional and helpful,…read moreexcept for the young man who scheduled the follow up. He was snippy from the outset. I said an early morning appointment would be preferable. He took that as me demanding the doctor work around my schedule rather than the other way around. He lectured me in a loud, condescending tone. I am grateful for the care, but if this wasn't just a bad day for the staff member he needs more training. Turns out there were two early morning slots if he had just looked. Office is always busy and you have to understand the nature of this kind of care. There are always emergencies which need immediate scheduling. Treating issues like retinal detachments, glaucoma, macular degeneration, diabetic retinopathy take time. They are moving as fast as they can without compromising excellent care. Sometimes appointments go quickly and other times they have unanticipated emergencies which can mean a long wait. I imagine it's the same for all ophthalmologist offices which offer the same level of care. Have patience. We are lucky to have this practice in Eugene.

Mindy & Gina are freaking awesome!! Dr Haines was pretty awesome too! haha Been in extended wear…read morecontacts since 8th grade... felt at almost 50 it is time to get lasik! Before making my choice tho, I called around checking out the different options in Oregon. Evidently, Medford and Portland have similar set-ups, and can do a Lasik operation...you wont get cool people tho!! I just didnt resonate with the other practitioners as I did with Mindy & Gina! The Lasik process was so easy and I didnt experience any pain with the procedure! If you are at all considering Lasik, your eyes and heart will thank you for coming to Oregon ILasik... Say Summer & Steve sent ya!

I have no idea how there are any reviews for this office that aren't five stars. I did lots of…read moreresearch in the area before I got my surgery done, and have specifically waited several months before offering my full review to ensure I could give a review of the entire process. From the get-go, the office staff were incredibly accommodating and welcoming. After the first visit, they all knew me by name and knew exactly who I was when I called in. The office is incredibly flexible with appointments, and is willing to work around your schedule. After I went in for my consultation and was waiting for my results, I got a call from the office saying that I needed to come back in for some more imaging. When I got there, I was told that my eyes were really unique, and Dr. Haines was getting second opinions from doctors before proceeding. I was pretty worried that I wouldn't qualify, but after consulting with other doctors, Dr. Haines felt that it was safe to proceed. I really appreciated the fact that he was putting my safety first, and was allowing me to visit his office so much without me having to pay a dime (since I had not yet committed at that point). He really cares about his patients health and safety. Everything from the first visit to the actual surgery went incredibly smoothly. I never felt worried, awkward, or out of place. On the day of the surgery Dr. Haines had a masseuse there to ease up his patients prior to the surgery. As for the surgery itself, it went flawlessly. At the end, I was gifted a dvd that recorded the surgery through the microscope. It is amazing! When I was reading reviews and doing research for lasik in Oregon, I kept trying to look for a price listed online but no place offered them. When I called most offices, I was told to come in for a consultation and they could tell me there. However, when I called Dr. Haines's office, I was told immediately on the phone that it would be just over $5000 for both eyes. This included all of the eye medication I would need, and any follow up corrective surgery I may need the following year. Since I'm a college student, I asked if they had financing options and sure enough, you can finance it out over 2 years with no interest. It comes out to just over $200 a month and it is the best decision I have made in my life. My eyes have been perfect following the surgery, and I highly, highly recommend anyone on the fence to pull the trigger and get lasik. It is life changing. Thank you everyone at Oregon iLasik!