Mindy & Gina are freaking awesome!! Dr Haines was pretty awesome too! haha Been in extended wear contacts since 8th grade... felt at almost 50 it is time to get lasik! Before making my choice tho, I called around checking out the different options in Oregon. Evidently, Medford and Portland have similar set-ups, and can do a Lasik operation...you wont get cool people tho!! I just didnt resonate with the other practitioners as I did with Mindy & Gina! The Lasik process was so easy and I didnt experience any pain with the procedure! If you are at all considering Lasik, your eyes and heart will thank you for coming to Oregon ILasik... Say Summer & Steve sent ya! read more

I have no idea how there are any reviews for this office that aren't five stars. I did lots of research in the area before I got my surgery done, and have specifically waited several months before offering my full review to ensure I could give a review of the entire process. From the get-go, the office staff were incredibly accommodating and welcoming. After the first visit, they all knew me by name and knew exactly who I was when I called in. The office is incredibly flexible with appointments, and is willing to work around your schedule. After I went in for my consultation and was waiting for my results, I got a call from the office saying that I needed to come back in for some more imaging. When I got there, I was told that my eyes were really unique, and Dr. Haines was getting second opinions from doctors before proceeding. I was pretty worried that I wouldn't qualify, but after consulting with other doctors, Dr. Haines felt that it was safe to proceed. I really appreciated the fact that he was putting my safety first, and was allowing me to visit his office so much without me having to pay a dime (since I had not yet committed at that point). He really cares about his patients health and safety. Everything from the first visit to the actual surgery went incredibly smoothly. I never felt worried, awkward, or out of place. On the day of the surgery Dr. Haines had a masseuse there to ease up his patients prior to the surgery. As for the surgery itself, it went flawlessly. At the end, I was gifted a dvd that recorded the surgery through the microscope. It is amazing! When I was reading reviews and doing research for lasik in Oregon, I kept trying to look for a price listed online but no place offered them. When I called most offices, I was told to come in for a consultation and they could tell me there. However, when I called Dr. Haines's office, I was told immediately on the phone that it would be just over $5000 for both eyes. This included all of the eye medication I would need, and any follow up corrective surgery I may need the following year. Since I'm a college student, I asked if they had financing options and sure enough, you can finance it out over 2 years with no interest. It comes out to just over $200 a month and it is the best decision I have made in my life. My eyes have been perfect following the surgery, and I highly, highly recommend anyone on the fence to pull the trigger and get lasik. It is life changing. Thank you everyone at Oregon iLasik! read more

Thanx so much for being the reason I never have to look for those dreaded reading glasses. I had a pair in every room in the house, in the car, at work, in my purse - NO MORE!!! Anyone want a pair, they're free and I no longer need them :-) Your office team was so professional and helpful, the procedure was quick and painless, the chair massage was awesome and Dr Haines was great. The worst part?? Not being able to wear make-up for a week. Thanx for allowing me not to be reminded every day that "I'm over 40 and the first thing to go is your eyesight!!" read more

I was legally blind in one eye and ALMOST legally blind in the other. I had extreme farsightedness with astigmatism. I had been told over the years Lasik was not an option for me , my numbers were "too bad". Etc, etc BUT, I knew technology changes fast so I made the phone call to Oregon iLasik. My over the phone numbers were bad that I almost didnt make the prescreening process but got in for an evaluation. I passed stage 1 as a candidate then saw Dr. Haines who was warm and comforting. He told me he could help me. I was thrilled. Surgery was the very next day. It was a piece of cake. My fears were unfounded. (Although I did choose to take the Valium). I went home took my nap. Woke up to near perfect vision already. This review is same day as my procedure and I have had no pain no issues and no longer need to stack my glasses because they were never strong enough. I dont know Danielle's title but she was A-MAZ-ING! So sweet and seemed to genuinely care. Type of person you could see being friends with. Just all around GREAT staff. Nice facility. The preop massage was such a high end touch, the crew over at Oregon iLasik were beyond what I hoped. Thank you all for the best birthday ever and here's to 20/20 in 2020! "See" you soon! Shannon Laiblin read more

Dr. Haines preformed LASIK on me in 1999 and it changed my life forever with the great gift of site. So impressed, I brought both of my 2 sons here for the same procedure. They now enjoy perfect vision. Thank you Dr. Haines for all that you do! read more

Amanda, Gina and Danielle were very caring and thorough throughout the entire experience. The procedure was quick and painless and I am so far enjoying the results! The team was available and very responsive to questions and provided plenty of time for me to learn about the process prior to surgery and I am looking forward to my final results as my eyes heal. read more

I personally like Dr Haines; his staff, however, leaves a bit to be desired and the meat market experience in the waiting room is one I'd prefer to not experience again. My initial appointment was botched and I had to come back two days in a row (and pay my deductible twice--that's just wrong since it wasn't my mistake). Another gripe is that when we discussed cataract surgery, it seemed to be a given that I would want the super-expensive lens implants vs the ones covered fully by Medicare. I was offered a price that would include numerous refractions and laser work if needed. I suggested that I didn't want to buy what amounts to an insurance policy for somethings I might never need (kind of like buying extended warranties when you purchase a refrigerator). The staff told me that wasn't possible. Instead, I went a few blocks away to Dr Gross who gave me a survey regarding whether I'd be a candidate for the more expensive lenses. My answers indicated that I would not be a good candidate and further internet research indicated that fully 50% of those who purchase the $5,000+ lenses are unhappy with them, thus Dr Gross threw away a big profit in exchange for making a patient happy. His office was much better organized, way easier to park at and with a much quieter waiting area and prompt appointment times. I'm 3 weeks out of surgery, I see terrifically well with the "cheap" lenses and am very happy I made the decision to move my business elsewhere. If not for Dr Haines' pleasant personality and good bedside manner, I would have rated my experience a one star. read more

Like another reviewer here, I too regret my decision to get lasik at this office. The short of it is after spending $5,000, I'm still in glasses due to unethical practices and have a host of new difficulties relating to my eyes I've never had to deal with before. Let me tell you, when you spend thousands for literally nothing but problems, it leaves you feeling bitter and angry. The long version: When I went to Dr. Haines for a vision screening to see if I was eligible for Lasik, I told them about the problem I was having with my eyes, that my vision was converging (or crossing) at distances greater than 10 feet. I asked multiple people in this office multiple times, including the doctor, if this would impact my Lasik procedure and if it would go away when I got the procedure. I figured it was related to the prescription of my glasses being wrong. They always downplayed their answer and answered me without really answering or feigning ignorance, leading me to believe it would not be a problem and that I should go ahead with the procedure. In retrospect, I felt I was given the runaround and rushed into getting the procedure. After getting the procedure, you're scheduled for a series of followup appointments with the office. The final straw for me was showing up for one of these followup appointments only to be made to wait for an hour to see the doctor. When I finally do get to see the doctor, he sees me for literally 5 minutes, rushes through looking at my eyes, then leaves the room. I'm told by his assistants that he is running late for a meeting he has somewhere else outside of the office and had to leave. I didn't even get a chance to ask questions or voice concerns. So I wait an hour to see him and he leaves 5 minutes into our appointment without addressing my concerns. Regarding my eyes, like the other reviewer I now have ghosting and haloing issues and severe dry eyes, none of which I had before. I would not mind these so much had I felt my lasik procedure was actually a success and I could enjoy the benefits, but considering I'm still wearing glasses and out $5,000 (the cost of Lasik and the vision therapy I had to get to correct whatever issue I was having with my eyes prior to getting Lasik that the doctor failed to tell me about). As soon as I'd paid and had the procedure done, suddenly the doctor knew the answer to my questions and tells me he thinks I have Strabismus and that I either need corrective surgery or vision therapy and he's happy to refer me either way. If I had known this prior to getting the Lasik I would not have gotten the Lasik and he knew that but let me get it anyway. I wasn't about to spend $3,000 on Lasik and still be in glasses, so I tried the vision therapy for another $2,000 and, spoiler alert, it did not work either. So now I'm left with either getting MORE surgery on my eyes, which may not work, or worse, may blind me, or just dealing with what basically amounts to a $5,000 pair of glasses. I would not go back to this office for a cup of water, let alone any kind of surgical procedure. read more

3/15/19 Update: This matter has been resolved. On 3/6/19 Matt Classen, Founder of Arrow Northwest, a marketing agency, left me a voice mail message stating that he is representing iLasik and that Dr. Haines would like to issue a refund. I've received a refund and am satisfied with the outcome. read more

When I researched the internet looking for a lasik clinic, I was fortunate enough to find Dr Haines. From my first phone call to the office I was impressed not only by the professionalism but the knowledge that was shared with me during a 45 minute phone conversation with Gina. She answered so many questions and explained so much before ever asking if I'd like to book a consultation. I never felt pressured to book and spend the money I was simply given the information and options I had to choose from. They all treated me like professionals yet a friend that they cared about. Dr Haines talked to me during the procedure as I was a bit nervous. His voice is calm and reassuring and confident. I've read some other reviewers describe him as arrogant and I definitely disagree !! He is a very skilled doctor that wants to help his patients ! He explained things on a level I understood and put me at ease. He is also very involved with helping less fortunate people and other countries. I can't recommend this office enough. I am only one day post op and already my eye with lasik alone is 20/20 and my eye with the kamra inlay is well in it's way to healing and making it so I won't need reading glasses at all. I can't thank this office enough . Karen Moon read more

I just have to say that the staff here are absolutely wonderful. I had LASIK last Thursday to correct my nearsightedness and astigmatism and they couldn't have made me feel more relaxed before the procedure. Dr. Haines has made sure to answer all of my questions in every appointment, especially since I've been having some inflammation/sensitivity in my right eye since the surgery. The office, which is always very busy, has made time to see me about my painful (but properly healing) right eye three days in a row. It is very obvious that Dr. Haines and his staff really care about their patients. My vision is also AMAZING after the fast and totally painless procedure. I would recommend The Eye Center/Oregon iLASIK and Refractive to anyone interested in corrective surgery for vision read more

Choosing John Haines as my Lasik surgeon was the biggest mistake of my life. I now have ghosting, halos, severe night vision and contrast problems, dry eye, and other issues. The doctor was unresponsive, uninformed and arrogant. I now wear glasses and have trouble driving at night. Run the other way. read more

Highly recommended! Fun and friendly staff, and absolutely unbelievable results! discomfort of any kind is almost non existent. I was pleasantly surprised. I thought it would be a scary and uncomfortable experience I would have to endure, I was entirely wrong. Amazing technology, Amazing Dr. & Amazing staff. The coffee wasn't half bad either! Just do it! read more

I have only had LASIK once so I cannot compare it to others. But I can say that my experience at Oregon iLasik is in yelp review terms " WooHoo! As good as it gets!" First I will start with what made me choose them. I live in Salem so going to Oregon iLasik was a bit out of my way, but if you are searching for Lasik options then you know the task can be daunting. Googling "lasik in Oregon" returns a lot of options, options here in Salem, tons of options in Portland, and then some options in Eugene. I visited numerous pages and different places and read lots of reviews and finally I settled on Oregon iLasik. I did this for mainly one reason; there were no gimmicks on the page. No buy one eye get one free, no discount this month only, no easy financing (they do offer financing dont get me wrong it just wasnt a gimmick on the front page) I only have one set of eyes and I dont want to treat shooting a laser into them the same way I would treat buying a couch or getting an oil change. They were straightforward, said it is expensive but here is why it is worth it. They use brand new technology, completely bladeless, and the only laser that is approved by NASA for astronauts and the Air Force for pilots. That is saying something, so, I called and made and appt. Upon first walking to to the office I knew I had made the correct choice. I was immediately greeted right in the door by someone who asked if I was me (they keep track of who should be walking in so they can say hi). I had my wife and mother with me (I didnt need baby sitters just had other business that day) and they offered us all espresso, cookies, water. And the coffee was in a real glass and made in one of those nespresso machines, not Folgers in a Styrofoam cup. The office is clean, nicely laid out. We had to wait a little bit but every few minutes one of the staff asked if we were good and needed anything. Then it was time for my appointment. Gina (who is just lovely) started with giving me a tour of the office. Then we went in the exam room where they give you the (pick lens one or two) routine for a while and then have your eye mapped with some pretty intense technology. Dr. Haines showed me the scans of my eye and I am impressed by the level of technology, made me feel good about the procedure. He Gina and he walked me through what would happen, and whether or not he felt I was a good candidate. Next was out in the recovery area with Lisa (who is also just lovely) She went through the day of procedure schedule, and aftercare. All the medications, and when they should be taken and basically fielded any questions I could think of. Day of surgery, came in, (more espresso and cookies) signed a couple of releases, took a valium, then they bring in a massage therapist to help you relax. That was amazing, a nice 20 min shoulder and neck massage just before surgery. Very top notch idea by the doctor if I do say so. Next comes the actual procedure. About 15 minutes in the room total, two lasers, one to cut the flap, one to perform the Lasik. The doctor talks to you the entire time making sure you are comfortable and explaining what is happening. And then, it's over. Go home, sleep it off for a couple hours and you can see. It is the most magical thing I have ever seen. I am a person who has no memory of what it is like to be able to open my eyes and see. Glasses at 7 and contacts at 12 and suddenly I didnt need them. I opened my eyes and I can see!! I cannot thank Dr. Haines or his staff enough for the miracle they have given me and I highly recommend them. I know that if you search my name you will see that I have never left a yelp review before and so you make think this is suspect ,and it is true, I never have, because I dont review restaurants, but I felt the need to leave this one and I will be copying it and leaving it as a google review as well. read more

VERY HAPPY CUSTOMER . . . I visited numerous pages, read lots of reviews, spoke to many individuals who had had Lasik, and after speaking with family and friends finally settled on Oregon iLasik. As I examined the Oregon iLasik page once more I found no gimmicks which was nice as most were covered in them and they offered Care Credit as a form of financing. From the start they were informative, straightforward in acknowledging that there were two types of procedures one slightly less expensive but either way completely worth it. Upon first walking to to the office it is clean, nicely laid out and although nervous was put at ease as Gina (who was bright and bubbly) offered me cookies and coffee and discussed what had drawn me to Oregon iLasik as she gave me a tour of the office. Once we were settled in the exam room she asked how I thought I was going to pay for the expense and when I told her I was looking at April of 2015 she understood and said that may individuals liked to utilize their Flex accounts (most companies would have put off knowing the patient was looking at the surgery over six months down the road). After a brief exam she explained that it looked like I would be a great candidate; however, would have to come back closer to the date to see Dr. Haines for the final determination. My second appointment I met Dr. Haines who was soft spoken and as he showed me the scans of my eye and I was immediately impressed by the level of technology, and the pure joy that Dr. Haines has at doing his job made me feel even better about my choice to have the procedure. Once he declared I would be a good candidate I was given a bag of goodies and some forms to look over explaining the procedure. From that point time seemed to fly and before I knew it was April and I was coming back for my surgery. I met with Lisa (who was also very happy and bubbly) as she went through the procedure and aftercare with the medications, and when they should be taken and basically fielded any further questions I could think of. From there she gave me a valium and was introduced to the massage therapist to help further the relaxation process. After a nice 20 min shoulder and neck massage I was escorted into the procedure room where I got to joke with the gentleman helping out as they got me ready for Dr. Haines. It really did not take long once he came in maybe 15 or 20 minutes total, two lasers, one to cut the flap, one to perform the Lasik. Dr. Haines talked to me the entire time making sure I was comfortable and explaining what was happening. Then, it was over and I was in the recovery room eating cookies and drinking orange juice even though it was blurry I could actually see without my glasses. Next, it was off to home and sleep. I had worn glasses since the age of 9 and to suddenly wake up and not need them was strange, I kept thinking I was forgetting something. I cannot thank Dr. Haines or his staff enough for giving me back my freedom from glasses!!! I highly recommend them to anybody who is thinking about getting Lasik. read more