Dr. Neale has been wonderful to work with! I ended a 15 year professional relationship with Dr. Annette Chang Sims at Dr's Fine, Hoffman and Sims due to her abusive and traumatic treatment of me once I was diagnosed with cataracts and glaucoma. A friends husband had recently had cataract surgery with Dr. Neale and was very satisfied with his work and really enjoyed Dr. Neale's personality. I made an appointment and immediately felt like he cared about me. I have never felt rushed by Dr. Neale and he never makes me feel silly for asking questions or feeling scared of having eye surgery at 49. I had my first eye done in June of 2020 and it went quite well. The next eye was done in July of 2020 and I'd noticed I was seeing differently between eyes. Dr. Neale explained he'd used an acrylic lens in the left eye as it is traditionally better for those of us with astigmatism, however it was creating 'tunnel vision' for me. He offered to re-do the surgery with no out of pocket for me. In Jan. 2021 he redid the surgery and implanted a silicone lens and I am very happy with the results. I see 20/15 in my right eye now and 20/25 in my left eye! I no longer need glasses for distance! Dr Neale was quick to respond to concerns I had regarding an issue with a nurse allowing her mask to slip below her nose and ushering a post-surgery client awaiting their ride to the waiting area without a mask. He has implemented a 'pager' system now for the patient's rides so they can be notified easier post surgery rather than waiting for phone calls to be received/answered (which was why this patient was waiting without a mask for so long in the lobby). I will say, that most of the time I've had to go in, the visits take an hour or more. Dr. Neale deals with lots of people that are elderly or on the verge of losing their sight so I understand when I have to wait for long periods as I'd want him to spend all of the time that I needed with me if I was in crisis too. I appreciate Dr. Neale's compassion, smarts, presence and abilities. He has a patient for life in me! Thank you for saving my vision Dr. N! Highly recommend Dr. Neale for cataract or lens implant surgery! read more

Front desk staff is really nice however wait time are atrocious. Took my dad for an eye exam: over 3 hours at their office, mostly in the waiting rooms. They scheduled him for cataract surgery. Told him to be at the hospital at 7am for the procedure. Waited 1.75hrs before they even called him back then started the surgery 1 hr late. Took him to a follow up that same afternoon after the surgery. 3:30pm appt time. We ended up seeing Dr Neale just before 5pm!! And when my dad mentioned he was not happy about the wait time Dr Neale acted like we were the ones being rude and he literally talked so fast through all of like 3 minutes of follow up time. So we waited an hour and a half there to have about 3 minutes with the Dr acted like it was rude of us to say something about that. Today in total between both appointments we spent over 3 hours just waiting for them. I can understand running late some of the time but consistently making patients wait for hours is terrible business practice. I don't think they would like their time being treated that way. read more

Saw Dr. Neale for cataract surgery. I asked a staff member about Dr. Neale and was told that Dr. Neale bragged about being able to do a cataract surgery in 17 minutes or less. Hmmm. But I wasn't going to judge based upon one comment. I met Dr. Neale briefly for the first time two days before the surgery. He spent the entire time trying to up sell me to a lens that cost $5000 dollars more than the basic and was not insurance covered. He reminded me of a used car salesman; "Do you ever go to Hawaii? A trip to Hawaii costs more than this. Aren't your eyes worth as much as a trip to Hawaii?" I cancelled the surgery and went to Dr. Haines at the Eye Center. He found that part of my vision problems in that eye involved a membrane that had grown over (not uncommon). Cataract surgery would do no good unless that was removed first. I didn't ask, but he also told me that any lens beyond the basic was not appropriate for me. Amazing. The membrane was removed and both cataracts replaced. Turned out Great! read more

Horrible!! Wait time 2.5 hours for 93 year old patient. Doctor Hubbell says, 2 hours is normal wait time for patients to see me. Then she says, other clinic in town has 4 hours of wait time. I am thinking in my mind, she is comparing this clinic to worse in town and feeling good about it. As opposed to saying, X clinic has half hour of wait time and we are working hard to achieve those standards. Respect people's time and call patients in advance to come in 2 hours late for appointment or reschedule it if you are running behind or give them heads up at time of check in at front desk. I feel bad for patients who don't have anyone to advocate for them. I am seeking new provider in Eugene for myself and my loved one who I was with. Management should look at this review positively and bring about some change (like suggested above). I work at reputed hospital in town in manager capacity, this is unacceptable in my department. We strive for betterment in our work flows to deliver quality care and patient experience. Give patients a call then you all are running late please arrive late or reschedule. Registration person did not say anything about wait as well. She said, someone will be with you shortly. Risks are people missing work hours and come for appointment on time. older adults risk for passing out due to long wait - you all are awaiting law suit with this kind of practice. I understand being in medical field emergencies come and providers gets delayed. But, along with this complain I have given you all possible solution to work with. Definitely not getting business for me (cancelled my appointment on my way out) read more

Dr. Neale was a godsend for me. After having a truly horrible experience with my left eye cataract surgery with another Dr. I was filled with trepidation when I went in to see Dr. Neale. After many false starts, Covid, breaking my back, scheduling problems, etc., I finally had my right eye cataract surgery done. What can I say?? How about 20-20 vision!!! And the ability to live without glasses. I'm beyond trilled... The staff is pleasant and capable, but Dr. Neale is a star! read more

I had cataract surgery on both eyes. Dr. Neale and his staff were fantastic! They were very careful to explain everything and very kind. I have recommended them. read more

Dr. Neale did cataract surgery on both my eyes. I was referred to him by my optometrist. I was very pleased with his friendly and professional manner. His office staff, the same. Most importantly, my outcome was outstanding. Two days after surgery my eyes were 20/20 WITH NO GLASSES! I couldn't be more pleased read more

Words can not express how grateful I am for Dr. Neale & his team. I was referred to him for post-op evaluations & I couldn't be happier with his care. He went above & beyond his responsibilities, went out of his way to find me additional resources for my specific issue, personally called me to follow up, & is a super nice guy. Would give him infinity stars if I could. read more

Matthew D Neale, MD - Ophthalmologists Near Me - Eugene, Oregon

This is for Eugene Eye Care, not specifically this doctor. This is the site linked by EEC's website for review. I've been a client of Eugene Eye Care for years and since its expansion, it's gone way downhill, particularly with admin staff. I ordered contact lenses and was told they would be shipping my contacts to my house as soon as they got it. I waited and they never arrived. I called the office and they told me they had them sitting around in the office but didn't ship them because they needed a $10 copay, which was never stated (I would have paid it during my office visit). Additionally, I called later to ask about my prescription, as my contacts weren't as sharp as I'm accustomed to, and was told they'd call me back that day. They didn't. Their admin staff seem disorganized and it's sad because it used to be a lot better. read more

Dr. Neale is very professional, personable, kind and caring. He diagnosed narrow angle glaucoma early and did the laser surgery. I couldn't be more pleased. I think he is very skilled and I trust him completely. read more

I decided to get the ILASIK surgery and couldn't be more happy with the results and Dr. Neale, who did the surgery. I began with the cataracts being removed and glasses provided while I went on trips and my eyes healed. Then I put myself in Dr. Neale's hands again and he performed ILASIK surgery. A friend asked me if I left the surgery in a blindfold, not even close - both my eyes were open and seeing right from the moment the surgery ended. Dr. Neale talked me through the 15 minute (includes both eyes) surgery and it was a breeze. I am still amazed that I don't have to mess with contacts or glasses. My life has changed for the better and I couldn't be happier with the results. Please consider ILASIK surgery for your life changing experience and most of all - get Dr. Neale who is upbeat, professional and compassionate. read more

My wife had cataract surgery on both eyes six weeks ago. Dr Neale and his staff were very friendly, informative, and professional! And after using non prescription eyeglasses to see about anything for years, my wife doesn't need them anymore at all! She can even thread a needle! We are very happy! Even makes my wife feel younger! Thank-you Dr Neale and your staff! We would recommend Eugene Eyecare to everyone! read more

Matthew is an exceptional Dr., positive, authentic, pleasing, professional. When I choose a doctor I want someone who's in great condition, in other words, they walked her talk about health. Matthew is slim, lifts weights, smiles a lot, takes a personal approach and answers your questions. It's a privilege to be in his company and care. Also all the other folks in his office are pleasing as well. read more

Dr. Neale changed my life! He performed LASIK surgery on both of my eyes and the results were perfect with no pain and very minimal recovery time. He is extremely professional, confident, and trustworthy. He and his staff put me at ease before, during and after the procedure. Their office and surgery center are very calm and inviting. Gaining the freedom from the regimen and discomfort from contacts has been a life changing event. I would absolutely recommend Dr. Neale to anyone with eye care needs. read more

If you are looking for good care, Dr. Neale is your guy. He and is staff are amazing. They are very professional. Since seeing Dr. Neale my life has changed. He makes me so comfortable when giving me injections. I am so thankful for him and his staff. I highly recommend his whole team. if you are looking for a doctor who cares about you and your eyes, choose Dr. Neale at eugene eye care! read more

I give Dr. Neale 5 stars and would give him more if I could. He went above and beyond to ensure that I was a satisfied patient. When I had my first cataract surgery, I opted for the basic Silver Level procedure. Poor choice on my part. I was not at all happy with the outcome. But Dr. Neale came to the rescue. He refused to have an unhappy patient. Not only did he redo the original procedure, he also offered to do the second eye at Gold Level for a discounted price! I'm seeing better than ever now thanks to him. Dr. Neale is clearly the best! read more

Dr Neale is an excellent surgeon and spent time answering all my questions both before and after the surgery. I wasn't just one more cataract patient in his office. I have the highest respect for both Dr. Neale and his staff. I had been to another office in town where they had no patience for questions and used the medicare option of a second opinion and found Dr. Neale. read more

I am scheduled for cataract surgery with Doctor Neil.I have been to the office twice.The office is comfortable and relaxing;the wait time is short. the office staff is friendly and attentive;No one is left standing at the front desk for extended periods of time,nor did I have to bring attention to myself The medical staff is exceptional as well, At no time did I feel as if I was being hurried along,every one I spoke with took the time to make sure I understood the procedure and was comfortable with it, there was even an I-pad presentation.Doctor Neale was as considerate as his staff. During his part of my exam I had his complete attention and I never felt that he was rushing me through to get to the next patient. He knows his subject and truly cares about making life better for people. I opine that Doctor Neale's work is also his art and vocation. I have every confidence in Doctor Neale and his staff. read more

Dr. Neale, I harbor no ill will toward you or your staff, I was given a pamphlet from your office and it wanted a review. I gave an honest review of my experience. Now as cool goes, I would have used a phrase more age appropriate such as "I thought we had resolved our issues" verses "I thought we were Cool." I haven't been cool in a very long time. And yes it was a compliment. You are a good looking man, however, there is no school I know of that can teach empathy or compassion and sir you are lacking but that is just my opinion. The truth I would Not advise anyone to get a cataract procedure done until they thoroughly investigate the procedure verses the surgery. I found the surgery went much better than the old archaic cataract procedure. That is to say I prefer the small incision to the gaping hole in my eye. Also, just one more thing the Saturday after the procedure I called your office and my daughter called your office they would Not put me through they sent me to the on call emergency doctor. In any case again I harbor no ill will and do wish you and your team all the best. And for those who penny pinch think you get what you pay for. Debra Medlock read more