I had my first appointment here today and everyone was so nice. Melissa at the front desk got me…read morechecked in quickly and easily - I completed my paperwork online ahead of time which saved a bunch of time. Jennifer did my initial scans and was super nice, quick, and explained everything to me very clearly. The process was easy and painless thanks to her. I went with the Nikon eye scan instead of a dilation because I had to drive after and I'm so glad I did. I waited for a bit while Dr. Phillips finished with his previous patient and looked over my scans and paperwork, then he came out and got me for my exam. He was very thorough and showed me my eye scan. I got a new prescription and he walked me out to the lobby again. Alana helped me pick frames and lenses. She picked out several options for me and I picked the one I liked the most with her support. She was very nice the whole time and took the stress out of the whole process. I put off getting new glasses for 14 years because of the stress and anxiety associated with going to the eye doctor and adjusting to new lenses and frames each time your prescription changes. The people here made the entire process so easy that I am confident I won't have any reservations about keeping up with regular exams again.

For years opticians told me my low vision challenges were something I must learn to live with. My…read moredaughter suggested I visit Eyes of the World for one last look at my possibilities. Doing so has greatly changed my life for the better. The high degree of expertise, patience and direction produced a pair of problem solving frames and lenses that other establishments including low vision experts told me would be impossible. And my new glasses look and feel great. These professionals are truly remarkable.

Plenty of Red Flags…read more I am currently having a problem with Pacific Clear Vision Institute that has led me to file complaints with The Oregon Department of Justice, The Oregon Medical Board and The Oregon Division of Financial Regulation. Below is a summary of my situation. Please contact me at brian.m.litton@gmail.com if you've had a similar experience: 1. Billing Malpractice Delayed Invoicing: There was a significant delay in billing; surgeries performed in early February I was't billed until April 30th. I had no knowledge of an outstanding balance until I received a phone call from billing on April 15th. No bill in the mail, just a phone call asking me if I was aware of my outstanding balance of $4,000. Contradictory Records: My original receipts, from payments I made on the date of surgeries, explicitly stated I was paying for "Toric Lenses" and showed a $0 running balance. Recharacterization of Payments: Two months after the fact, the company claimed the money I paid was actually for "facility fees" and not the lenses, directly contradicting the written descriptions on my receipts. 2. Advertising and Misrepresentation Price Switching: The company originally quoted $3,000 per eye for the *entire procedure* before insurance. They later changed this to $3,000 per *upgraded lens* only, significantly increasing the total cost. False Insurance Claims: They explicitly told us that insurance would cover most of the surgery but later claimed the $3,000 for each lens when they knew from the beginning that lenses are not covered by insurance. Omission of Fees: When offering the North Bend clinic as a convenience to save us from driving to Eugene, they failed to disclose that choosing this location triggered an additional "facility fee." I have two payments I made in North Bend that say they are for Toric Lens but when I asked, they told me, "no those payments are a facility fee". 3. Good Faith Estimate (GFE) Violations Failure to Provide Timely Notice: I did not receive a GFE until April 16th, nearly two months after both surgeries (February 5th and 19th) were already completed. The GFE was dated for January and when I told them I did not receive in January, they told me they sent to me but I did not open the email. Deceptive Documentation: The company backdated the April GFE to January to make it appear as though they had provided it before the surgeries. Mathematical Errors: The numbers provided on the GFE are inconsistent and do not add up correctly. Bad Faith Delivery: The company admitted they knew I had not opened the email containing the GFE, yet they still argued that I had "received" it, bypassing the requirement for informed financial consent. Conclusion of Impact The cumulative effect of these actions was the denial of informed consent. Had the company been transparent about the true costs via a timely and accurate GFE, my wife and I would never have agreed to the surgeries. By withholding this information and providing contradictory billing statements, the company prevented us from making a rational financial decision or canceling the second surgery.

I went in with an ophthalmology problem and they told me I was seeing an M.D. He was an O.D. I…read moresettled for this as I was worried about the flashes I was seeing. Having previously worked in ophthalmology I realized this was concerning. To make a long story short, they said I was fine and did I want an eyeglass rx. I said yes And was told I needed to pay $75 more up front. I couldn't afford it and left with no prescription or concern about the flashes. Jump forward 4 years. I get a letter they owe me money. Wondering how many patients they do this to. Four years later?

It is July 3rd and I had a screw fall out of an arm on my glasses…read more Went to about 5 different eyeglass businesses and all were closed due to July 4th holiday. So I decided to go to Costco when I saw Eugene Eyewear was open. Went inside and had the fortune of being serviced by MORGAN! Not only did she replace the missing screw; she tightened the other arm; cleaned the lenses and gave me a replacement case too! All for no charge! It is so nice when a business exceeds expectations and especially when they were under no obligation to do so. MORGAN is the best! Thank you

Very easy to work with. Glasses came in faster than expected. Super friendly staff. Gotten all my…read moreglasses here.

From happy, helpful receptionist to all around clean and professional environment. This place has…read moreme seeing better than I ever have probably the best eye exam I've ever gotten highly recommended and 10/10

Great experience! Results exceeded my expectations. Everyone kept me informed at all times as to…read morewhat to expect and what was happening. No surprises, except for the wonderful results.

Dr. Foley and team are wonderful! They are true professionals. If you need a vision exam or…read moreglasses, Dr Foley is outstanding

Positives: Good, thorough exam; friendly staff; knowledgeable doctor…read more Negatives: Disorganization, poor communication, referral errors, bad referral experience, ridiculously overpriced and SLOW glasses Summary: If you JUST want an exam, you'll probably be fine, but (I cannot stress this enough!) DO NOT order your glasses here. Take the prescription and run. Initial exam was April 16th. Following the exam, I reluctantly agreed to pay $800 (after insurance) for a regular pair of glasses and a computer pair. The regular pair was to have advanced Transitions lenses in them (the kind that partially darken in the car). I had major sticker shock, but (1) it had been a few years since I bought new glasses and everything is insanely expensive now, (2) I knew the specialties (like Transitions) could add to the cost, and (3) I thought I was getting the best because I was ordering through an established local business. "You get what you pay for." I was not informed of an expected delivery time but given that (in 45 years of wearing glasses) I had never waited more than 10 days total, I wasn't too concerned. That is until I called in on 4/28 (nearly two weeks post-order) and was told they always take 7-14 BUSINESS days. I NEVER would have paid that much to wait that long. I asked about canceling the order so I could go elsewhere and was told it had been two weeks already so the order couldn't be canceled. On 5/12 (just shy of FOUR weeks post-order), I was finally told they were in. The frames had been extremely loosened at the lab so they had to be tightened three times during pick-up before they felt secure. A week later, they were barely darkening in the car and were loose again so I returned. Stevie attempted to make things right by helping me pick out a different frame and re-order. She apologized for the delay. She also offered magnetic sunglasses 'for free'. Believing these could be used to help my Transitions in the car, I agreed and placed the order. At the time, I felt like Stevie was the only one who actually cared. I felt heard and seen and opted to wait to post online reviews. That wait ended yesterday 6/4 when I went to pick up the replacement glasses. They were also too loose, but Stevie adjusted, and I left. On the way home, I discovered that the new pair didn't have Transitions lenses in them. I called back in and Stevie said she didn't order them because she thought they would be too dark in combination with the clip-ons. Given that I had paid for Transitions, I don't see this as anything other than theft. Had she stated they were replacing my Transitions, I would have refused the clip-ons. Not only did the clip look & feel cheap, its extended bridge was causing blurry spots as I turned my head and distracting shadows beneath my eyes. I could not safely drive with them on, and even if I could wear them, without the Transitions, I would have had to carry these with me everywhere to ensure sun protection. I pay for Transitions lenses for a reason so they are ALWAYS with me. Braving afternoon traffic again, I returned to pick up my original 'new' pair so I could have sun protection. She offered to put Transitions into the replacement pair, and I said that was up to her and I left. I later left a voicemail stating I would not be returning and to do what they wanted with the replacements. I then ordered cheap clip-ons myself to use in the car as needed since the "advanced" Transitions don't darken correctly (less than my five year old pair.) By comparison, my husband's appointment with Dr. Foley was four days after mine. He opted to go down the street to a competitor because my glasses had been so expensive. He got two pair of glasses as well, for HALF the price, and had them in his hands in five days. He loves them. For me, I have never regretted a purchase more than buying glasses from Dr. Foley. In addition to the glasses debacle, I was also referred to Dr. Peter Karth for retina care. He was unprofessional and condescending, and his team was rude. After requesting a different referral for continued care, Dr. Foley's team sent the wrong referral to the other doctor so I didn't hear from them for over a week. I don't hold Dr. Foley responsible for Dr. Peter Karth's actions, but I do think she should reconsider who she uses for retina care referrals because I wouldn't wish my experience there on anyone. Her team also needs better training on properly handling referrals. We should be able to trust medical professionals. We should know they are being honest, forthcoming, up front about costs, delays, expectations, etc. That has proven impossible with Dr. Foley and her team. There are dozens of qualified optometrists in the area. I strongly recommend going elsewhere.

From Desk to Doctor to Glasses and Contact fittings...all done in the most professional and…read moreknowledgeable manner. They listen to your individual needs and preferences and work hard to meet them. Simply the best!

Over the last 2 years I have seen numerous medical professionals in my home town of Eugene, as well…read moreas PDX, and SF. This was all due to being diagnosed with a brain tumor, having brain surgery, experiencing one sided facial paralysis, and facial reconstructive surgery at UCSF. By far, Dr. Oiler and his team provided me with 5 star care; which unfortunately has not been my experience within the medical community. His patient interaction is great: He listens, explains, and his services have made a "game changing" difference in my life. If you struggle with severe dry eye or eye issues related to paralysis, this IS The Doc!! And, based upon my Medical journey, I do not share that compliment or recommendation lightly. I am grateful beyond words. With Sincere Appreciation, Franklin W. Bender, PhD, CCC-SLP

Dr. Puckett is such a wonderful Doctor who is monitoring my eye pressure. I feel so good in his…read morecare. Great bedside manner! He never rushes me and always asks me at the end of the appointment if I have any other questions and that I can always qualify think of anything. Dr. Hunter, in the Springfield location, is an amazing doctor as well!

This place is ridiculously slow. I have family who have to come here once a month and show up at…read moretheir appointment time and don't get seen for over an hour after that appointment time or they change the appointment without notifying them. Every time they are waiting for 1.5 - 2 hours. Completely ridiculous.

This business is closed. Dr. Hackett, amazing doctor, is now with Sterling in Eugene, which is…read moreTERRIBLE. They are incompetent administratively. The first thing they did is lose my records, the second is to literally tell me "it doesn't matter." It's too bad Dr. Hackett now practices behind an incompetent uncaring shield.

Great care, and very thorough eye exam! Doctor's and staff were very efficient and caring.read more