False Advertisement, Lacks Empathy, Unethical, Bait and Switch - (see attachments). This is a typical place caught in the act of trying to take advantage. Mr. P. Cole - General Manager, several messages were left for you, and you didn't bother to return the calls (even an urgent message was left) on your voicemail, and with the receptionist. You were there. Please don't try to defend this. Incident - 6-20-2023 NO NEED TO RESPOND NOW! So the drive to get to this place was over an hour. There was an appointment scheduled. The ad for the car of interest said the car was a Ford Explorer, and the price was $34,139. The Disclosure Statement provided by Erik the Sales Manager, said the price was $36,751 (he provided the higher price in writing). Now keep in mind they clearly had an ad online. He said he was offering an extra discount on the car, yet the price of the car was displayed differently for the public to see. The GM Mr. Cole, again was called several times with an urgent message left to return the call regarding this. Not once did he bother call. When Erik was called, the salesman said he tried to call back, but there was no answer, which was (a FAT LIE). When pics were sent to Erik's cell phone with all the details, he then returned the call and went right into being defensive and rude. He couldn't explain and appeared frustrated that he was caught. There is no need to post any untrue statements about them (you can see for yourself). Perhaps someone on this platform can help them out by explaining the attachments below. There is a disclosure, and other details regarding the ads seen online. BEWARE OF RIP OFFS like this. The dishonesty is extremely high after the pandemic. Should you shop here???????? and Why? The sad thing is, this car would have been off their hands yesterday, until the original information was reviewed. It was double checked just to make sure they quoted the right price..... SHOP HERE AT YOUR OWN RISK. BRING AN ATTORNEY! This had got to STOP! read more

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I would highly recommend this dealership not only for the excellent customer service but also for their fast repairs. I have bought multiple vehicles from here in the past several years. If you are doing some car shopping I would see BRANDON down in sales he will help you with whatever you need and is very professional. I had took my car down to sunrise ford because the convince of how close it is. But convince is not the case because their lack of customer service and professionalism is the worst I have been to. They had my car for a few days and did not bother to look at it so I picked it up and drove it out to RACEWAY and immediately they looked at it. Right away I had answers from raceway and they got on it assuring I was getting up to date with the repairs. Overall I would rather drive further away just for amazing customer service than a place that's around the corner from me. Thank you to the team at raceway ford!!! read more

Just bought a 2019 f150 from Rick A, he was great and very friendly. Delivered the truck directly to me, made it very easy all the way. The finance manager went back on his word and took a 5 star transaction down to 3 stars. We will see if they make things right. read more

First of all, I paid the MSRP. This dealer did not mark up the car $20K like most others do. I hate that. But this dealer was straight up and transparent through the whole process. Kudos to the salesman through the finance manager. Five Stars to everybody involved in my transaction.Thanks, Michael read more

Rick Auzenne was so great to work with! He made sure that my first time car buying purchase was as smooth and easy as possible. He's a very honest salesman and I would most certainly recommend all of my friends and family to buy their next Ford product with him. I couldn't be happier with my 2024 Ford Maverick Hybrid Lariat! read more

I was very excited to finally go down and configure my 2022 Ford F150 Lightning I have had on order for some time. That is until I received an email from Raceway Ford stating that they are "charging a mark-up of $6,000 for Pro & XLT trims, and a $10,000 mark-up for Lariat & Platinum." That means although they are already making standard margins that they make charging MSRP they are so greedy they are trying to add $10k on top of pure profit. This is purely a dealership taking advantage of their customers. The good news is with a phone call Ford Corp was more then willing to move my $90k Lightning reservation to a dealer that does not take advantage with outrageous mark ups. I am thankful that other dealerships are not as greedy as Raceway Ford and I look forward to getting my 2022 F150 Lightning by 3rd qtr this year. Raceway Ford allowed its greed to lose a customer for life and they don't even care because in their eyes it is all about making money not about the customer. Anyone in a similar position contact Ford Corporate and they will help you move your reservation in minutes. read more

We were the first ones to arrive we are standing by the doors that are not unlocked at 6:55 there is howling wind out very intense 50 mile an hour winds. There is already an employee inside. Some guy rolls up through the garage area that is already open he walks in through the employee entrance. The employee finally opens the door we come in and helps the man that arrived after us. We had an appointment at 7 am . He was prob an employee or a family member. Employees arriving at 7:11 am. Manager was the employee inside and saw us freezing outside couldn't let us in a few minutes early his name is mike McFarland. Papers all over the Floor with personal information Will not be returning. I was considering walking the lot for a possible new car the thought of having it serviced here makes me sick to my stomach. Customer service is very important. These employees need training picture posted read more

Raceway Ford - Papers all over the floor with personal information - Car Dealers Near Me - Riverside, California

This place is legit trash, came here to check out a bronco sat around for 15 minutes and nobody even greeted me or offered to help (keep in mind that the SUV was in front of the sales area). They need to retrain their salesmen in a lil hospitality, because if you have time to come out and hit your douche flute (vape pen) you have time to walk over a greet a prospective client. read more

I recently went shopping for a brand new F-150 and went through a rigorous effort of emailing dozens of salesmen across several dealerships. After a lot of searching, Rick Auzenne and Sterling Fenn at Raceway Ford's offer stood the most clear cut competitive above everything else that I was being offered. That was the first sign that I was going to the right place. Getting a quote is just the first step. Then comes the rest of what is usually an exhausting process of actually leaving the lot with your new vehicle. Rick set me up with Sterling to complete my process of actually taking the vehicle home at Raceway and I was absolutely blown away by the quick and wonderful experience of working with Sterling to get everything done quickly but also thoroughly showing me all of the features of my new truck. The level of class, care, and ease of doing business that me and my fiancé were shown to close out this deal and go home with my brand new truck is exactly what we all dream of but rarely experience when purchasing a new vehicle. We made our way to the financing room to finish off the deal and were again shown quick and excellent assistance with their financial manager AJ Huxhold and again felt at home with the friendly and sincere demeanor you only hope for when buying a new truck. We did our paperwork and were on our way before we knew it. If you're looking for a new vehicle look no further than Raceway Ford. I went through a tiring effort of searching out my best option when I could've gone straight to them and they absolutely blew my expectations away. read more

My brother and I just bought a beautiful honda civic si from Edwin Taboada at raceway ford! This is a fantastic business that's been around for a while. They have a reputation for outstanding quality, honesty, and integrity. I've enjoyed doing business here! Pricing on the car and the buying process is easy, and we left with a great deal on his new (used) car. Also big shoutout to AJ in the finance department. It was a super fast simple process. By far the best experience We have ever had at a dealership. I will definitely go back and recommend raceway ford again because of the excellent customer service and high quality vehicles. Edwin really knows his cars well, you won't find a better used car dealer! Carlos & Luis Honda Civic SI read more

Raceway Ford - Car Dealers Near Me - Riverside, California

This place provides terrible service and overcharges ! Won't ever go back there! They over charged my 85 year old mom to repair her A/C and then the next day it wasn't working! When she called to bring it back she had to wait a couple days cause they were booked. The price for the additional work / repairs they missed changed 6 times in 5 minutes when I started questioning why it was so high. I could go on about some other things but their dishonesty was enough for me. Never again read more

So disappointed with Ford. I have only received car service from this location since purchasing this car new. I am 4 payments away from paying it off and my catalytic converter that has been replaced 3 times and paid for 3 times is still not working. I think that's what you call a LEMON. How can you make a customer continue to pay for something that paid for already. I made sure to only get service from Ford for this reason here. They should have a full history of the bullshit that they have done. All I want is my car fixed. Why is it so difficult? read more

I made an appointment to have the software updated on my 2016 truck. Every time I plug it in it gives me this annoying message for 3 minutes saying my voice commands are not activated blah blah blah..... So I walk in 15 mins early up to the service counter. The guy looks up at me, then back down at his computer and starts acting like he's busy on his computer. After approximately 45 seconds of obviously being invisible I politely say hey sir I have an 11 o clock appointment. He helps me with the basic questions then tells me it will be 130 bucks for the software update.... I explained to him I have the service package and in all reality it shouldn't matter because I tried to do the "update" from a flash drive on the internet but it didn't work...so in my humble opinion it's not really my problem and Ford should take care of their customers that spend over 40k on a truck. So anyhow he doesn't budge, so I leave. Several hours later I figure I'll try to speak with a manager and tell them my side see if they can help me out. Person who answers the phone was polite and asked where I would like to be directed. I asked for the manager please and he said right away. Phone rang for approximately 15 minutes before it went to a voicemail that stated it was full and then sent me to a phone tree saying press 1 for sales 2 service...on and on.... At this point I gave up on this location I hope I find better luck at another spot! read more

The people are nice, but I've been waiting an hour & a half for an oil change, & they're still not even working on my car. They took it back there when I asked how much longer, but it's been SITTING for another 40 mins since then. I'm literally watching them on the camera move slow as heck :( At least the special was good. **Heads up**This was my first experience with an "all gender" restroom, & it was a little uncomfortable [for me] only because I kept hoping a man wouldn't walk in on me. I just didn't feel safe in there. read more

I drove all the way out to Raceway Ford in Riverside from Palm Springs to get a 2011 Ford Explorer Limited, it looked nice from the pictures and we talked on the phone and came up with a price, Well I thought he said one thing and then when I get there it was another, also looking at the SUV, I noticed that the inside door armrests were all bubbled and hollow and when in the heat it will dry out and crack, this was on all doors, I guess they thought I was done that and that one I was not going to do a second time, well the transmission fluid was not clean it was a dirty brown, it is supposed to be crazy but been there and had to replace them and it not cheap, also looking the engine I wanted to check the transmission fluid, also been there and a reddish color it was not serviced and looking on the carfax the records did not show being serviced in any of the records the SUV had 85,433 miles so it's overdue for being serviced, well I offered then a price since it was going to cost me right away a good $1,500 more to have the door panels replace and to have the transmission services, well they would not budge on the price one bit, the car was 9 almost 10 years old, I am sorry but I used to work for a Ford Lincoln dealer and used cars is where you make most of your money and they were not willing to come down on the price, Sad! I would not recommend this place at all to anyone. The sales manager is very Greedy and not friendly at all. Branden was very nice to deal with, the only other thing I would add and it's not his fault is I had to explain some the functions on the SUV that is was not aware of and again it's not his fault it's the management responsibility to train their employees. https://www.carfax.com/vehicle/1FMHK7F82BGA83715 read more

Raceway Ford - The armrest in the corner its bubbled up and it will dry out and crack and you will end up with a hole in your armrest, all doors bad. - Car Dealers Near Me - Riverside, California

Do not buy here!!! Last year I purchased a fully loaded Bronco from this dealership, stupidly I paid a 15k mark up (87k out the door). Earlier this year I ordered a 2024 mustang from the Inventory manager (Sterling Fenn). I waited about 8 months for the car to arrive and when it did to my surprise he completely screwed up my order. To add insult to injury he was completely rude and condescending to me, took zero responsibility about the situation. They have no loyalty, they could care less about the customer. read more

I took my car here for repair and I was very happy. Once I made an appointment, everything was smooth. Alan, who helped me to schedule the appointment, gave me updates in a timely manner. For instance, on the day that I took my car in, I received a call regarding what would happen (what needs to be fixed, how much it would cost, whether it would be covered by warranty, and how long it would take). And the repair actually took less than what I was told so I was able to pick up my car early. I would come here again. read more

Paul Cole & his Riverside Ford team absolutely delivered when I needed them most. Excellent customer service, easy to communicate w/, and incredibly helpful... Grateful to deal w/ real people & have human relationships in a world where that is becoming less & less common. read more

I thought other Places had bad customer service but they are a breath of fresh air compared to this dealership. ......Horrible customer service lack of communication .Was told that the part would be there and I would be able to have my car back at the end of the day (warranty part). Was never called and notified that the part was not there until around 5 o'clock so they said that they order the part and it would be there in a couple days my vehicle was there no communication not letting me know when exactly the part would be there after three days of my vehicle being at Ford. no part. No called to keep me updated and let me know what was going on I was in the dark for over four days. Then I text one of the employees to ask what was going on and got a rude response so I went into pick up my vehicle and they still had no idea when the part would be there or when the issue could be resolved. I understand Covid is delaying a lot of things but poor communication just frustrates people some communication would've eased all my frustration read more

GREAT customer service John W. Made buying the last available Ford Escape Hybrid in Socal EASY PEASY! Lots of hustle before I got to Riverside tgen in and out within an hour and a half! Woo hoo, got a new car for Christmas read more

These guys are great to deal with Steven was my sales guy super responsive on top of everything and did a great job getting me in and out of there. I would definitely buy another car from them. read more

I called cople of moths a go. To see if they have the new Electrical mustang. They said not. But went out of their way to show me the mangers car. I like the fact that they were not pushy. I walked away and did not buy a car but extremely happy with the way they came across. read more

Can't thank Raceway Ford for the purchase of my new car enough. Jain, Brandon and the gentleman that delivered my car were so nice and easy to deal with. This was by far the quickest and easiest process o have experienced when purchasing a vehicle. I filled out the credit score on my phone during my lunch hour at work and then they volunteered to have my Ford Edge delivered to my house when I got off work. Signed paperwork for about 10 minutes and then off he went with my traded in car. Thanks again Raceway Ford!! read more

I saw a custom SCA Ford F150 4x4 Black Widow Truck online I was interested in. I shot an email online and Rick Auzenne quickly responded and said the truck was still available. I've experienced other car dealers do not keep their inventory updated online and show vehicles that were already sold. I wasn't about to drive 67 miles one way for nothing. I arrived at the dealership and met w/ Rick. He was really easy to talk to, I felt really comfortable talking w/ him. He was not pushy trying to make a sale. He was professional and answered all of my questions. Like any and all other car dealerships your going to have to deal w/ the sales manager as well. I never look forward to going back and fourth w/ the salesman & manager to make a deal. I met Rick's boss Mark Borsack the sales manager who walked over to me and introduced himself to me. He (Mark) was really easy to talk to and deal with. Really friendly and polite, I felt like Mark was a long lost friend I hadn't seen in years. We went back n fourth a little and then I decided to trade my car in. I bought the 2018 because the rebates, discounts and interest rate were too good to pass up. As far as I'm concerned these guys are great. Mark gave me some deals on some extra stuff which I greatly appreciated! I came back 4 days later for my prescedule appointment for my extra protection sealer for my paint on my black colored truck, and sealer for the interior. Mark Aceves (Service department) set up my appointment and greeted me when I arrived. He went over everything w/me that was going to be done to my truck . This young man was very professional, very respectful and all of his responses were "Yes Sir this, No Sir that, Thank Sir, and so on and yet he was so easy going. He took care of everything and kept me updated as it was about a 4 hr process for the extras things I requested to be included in the sale of my Truck. There is one other I'd like to thank, Filimon in the car detailing department for Raceway Ford. Filimon did the detailing and coating on my paint job on the outside and the sealer of interior. He did an Outstanding Job. We so often thank the ones we see and not the ones we don't see, they rarely see the recognition. Even though they are not front and center, they are just as important, and important member to the Success of the TEAM! Trust me when I coming down the roadway, you can not help but see all the Love, Shine and Glory Filimon put into the detail of this truck! You would of thought this truck was his! Thank you all !!!, for your professionalism and making this process painless and easy for me to make my decision in buying my new Truck from Raceway Ford. Reno read more

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Absolutely the best experience buying a car I've had in many many years. After being taken advantage of by another dealer in the Palm Springs area, I gave Ford a final try through Raceway. They had been doing my oil changes for two years and always with friendly and professional service. Long story short Raceway helped me get out of an upside down, inflated lease and secured the absolute perfect Ford Escape Titanium. After a few emails explaining my situation and what I was looking for, I showed up to my appointment with Chris and they had the exact auto I was looking for - they worked to find me the perfect financial situation. Chris helped me out with great info and support and Lisa, the manager, was outstanding. She was there for me and understood what was needed to make things right for myself and Ford. Absolutely outstanding and everyone I ran into was friendly and glad to work there. I will only every buy and get my service at Raceway and fully recommend them to everyone! read more

BET YOU WOULDN'T EXPECT THIS FROM YOUR NEIGHBOR... On 1/22/21 took my vehicle to the service department of Raceway Ford (5900 Sycamore Canyon Blvd., Riverside, CA 92507) to have the panorama window evaluated because of occasional slowing when closely. The vehicle is pre-certified Ford that was purchased 2 years ago with 40,000 miles, an extended warranty and currently has 60,000 miles. A week goes by, on 1/27/21 receive a call from Raceway's service department; the person on the phone was Alan Leon (service advisor) indicating he would be assisting with the vehicle moving forward given that the previous advisor, Matt Baker, who that was initially made aware of the matter, was out of the office. Alan proceeded to explain that for warranty purposes, the headliner in the vehicle would have to be cut for pictures to be taken for the warranty claim. Furthermore, when requested for additional details on the warranty coverage, Alan Leon said "if warranty does not cover the repairs of the window it would be the responsibility of the vehicle owner to replace the headliner." The cost of the headline is $600. Based on this, it was declined. Without a doubt, that should have been the end. But it was not, only the beginning. Agreed that the panorama window was not to be repaired and the headliner was not to be removed, the vehicle was picked up the evening of 2/2/21 from the Raceway Ford Service department. The following day, it was noticed all grad handles and both sun visors were loose. The screws to hold the grab handles and the sun visors were not tight or secure to the vehicle. Left on the white headline, variety of dark grease strains within the vehicle particularly fingerprints surrounding the panorama window. A tear to the headliner on the back passenger side where there was no tears previously before. Scruff marks and dirty footprints noticeable on all of the leather upholstery, center console, and to all four door panels where service technicians were stepping to support themselves. Moreover, numerous broken plastic pieces found within the vehicle. Raceway Ford acknowledges from the pictures provided to them that although consent to diagnose the occasional difficult to closing of the window was not provided, their staff was "all over the vehicle" and can see how frustrating this can be. However, management stated while the vehicle was there the headline was not compromised during the visit and the tear to on the back passenger side is merely "that factory cut is off, leaving it hard to tuck in the material on both sides." Raceway Ford management cleaned the headliner but couldn't guarantee that the grease strains wouldn't return. Concerned about the plastic pieces and that additional damage was done by Raceway Ford's service department, management was asked to close the retractable sunshade within the vehicle. Management declined to close it and verbally stated that panorama window is closing with more difficulty than before and recommended to not operate the panorama window or sunshade from that point further but not provided alternative solutions to resolve. Despite numerous communications with Raceway Ford's service department and general managers, they are reluctant to take accountability to assist on making this right by replacing /compensating for the headliner and assist with a portion the cost of the repair of the panorama window as a result of their service department negligence to allowing technicians it take upon themselves further damage and to be "all over the vehicle" without consent. Just a heads up.#iloveriverside#racewayford#fordmotorcompany#fordedge#rivercalifornia#whatgoingoninriverside#riversidenews#riverside#riverside#socal read more

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BUYER BEWARE! This dealership intercepted my search for a Ford part and I ended up with an incomplete assembly and a part that they said was needed, but it was not. They charged me $315 for a side mirror (that was not a complete assembly) which was NOT needed, as I got the correct mirror for $120 on Amazon, and it was a Ford part!! These guys have some racket going on to sell parts, whether it's right or wrong. Then they wouldn't take the part back because they have a return policy with no restocking fee. Who has ever heard of that!?? I received no invoice by email or with the parts when they arrived. Crooks!! Misleading deception. The parts manager said, "well what am I going to do with that part if your return it." Clearly they not to be trusted!! read more

Just had spray in bed liner done on my Ram! They did a great job! Very friendly staff (Amanda) They didn't have the truck long at all so that was convenient for me. When I picked my truck up the inside & out were thoroughly cleaned. I would definitely recommend Raceway! read more

Raceway Ford - Car Dealers Near Me - Riverside, California

Tried to get into contact with them and selected the Spanish language option as my parents wanted to make a deal on purchasing a vehicle. Were no help and quite rude when I requested to be on hold until someone was available. Really seemed like they were not interested in the business. Will definitely not be calling back. read more

We have purchased two cars from this dealership and Steve Overton assisted us with both vehicles. What a really nice, genuine and smart man. Steve made both visits pleasurable and is well informed about their product. He is a fair man and easy to discuss what works for you and would be the best deal. I highly recommend this dealership and I strongly suggest you ask for Steve Overton. Seriously a really awesome car buying experience. read more

Raceway Ford - Two of these beauties were purchased with the assistance of Steve Overton. - Car Dealers Near Me - Riverside, California

I bought a 2019 Ford Mustang. Both salesman were friendly and informative, Rick and John. There were two issues I had that would have made this purchase so much better. 1.) There was a non-OEM decklid installed with the original part in the trunk of the car. I asked if this could be switched out prior to purchase and answer was no, I would have to pay 1 hour of labor, $130 to have replaced. This would have likely taken the dealer 20 minutes to do but instead refused to do so unless I paid. 2.) I drove the car out of dealer with 1/4 tank of gas. I've never purchased a car and had anything less than a full tank upon purchase, was disappointed. These were two lost opportunities to drive return and referral sales in future that the dealer really had no interest in taking advantage of. $30 in gas and a 20 minute service request on a $36,000 purchase seems little to drive customer satisfaction and would have gone a long way. Raceway Ford had the specific car I wanted, otherwise, I would have gone elsewhere. read more

(5/16) Bought my first truck, a 2018 Ford F-150 STX, from this dealership and that part was a breeze, after that not so much. 2 days after purchasing (5/18) a check engine light came on. When I took it into the service department I went in with Alfredo, one of the gentlemen who helped with the sale. The service department was busy and basically told me they didn't have time to take a look at my brand new truck. So I took it to auto zone and pulled the code myself which took about 10 min. 2 weeks later (5/31) the check engine light comes on again. Upon returning for the second time the service department was a little more helpful, setting me up with a rental and telling me they should be able to handle it soon so I would have my truck back by the weekend. Well that didn't happen, I called Alan on Friday and he had no answer as to what the problem could be, same thing on Monday and Tuesday the following week. Tuesday I paid the service department a visit and they tried to assure me they were doing whatever they could to fix it but they were still waiting on Ford's engineers to get back to them with what parts to replace. They didn't get an answer until late Wednesday and my truck was fixed on Thursday (6/7), one week after going into the shop. Upon returning the rental and signing the paperwork for the service I am told that someone at the dealership misplaced my keys and they needed to track them down. 45 min I waited outside by the service return lanes until my truck showed up. Also sometime during the week that my truck was in the shop, someone went through my truck, backpack, and tools that were in there and I needed to check and see if anything was missing. Such a devastating feeling knowing that my truck and belongings weren't safe during the week that it was there. Luckily nothing was taken and they weren't able to get into my lockbox in the back seat. Lastly, when my truck was returned it was unwashed and still on empty from when I dropped it off even tho the service department needed to drive it around to diagnose the problem. Overall I'm very unhappy with the way Raceway Fords service department handled me, the situation and my new truck. I defiantly won't be returning to this location. read more

This is my first vehicle purchase from Ford and first impression is everything. This place is very clean. Everybody is nice but special thanks to Sterling who took care of me. He is very friendly, professional, knowledgeable and really know what he's doing read more

Rick was my sales representative with raceway. Did an amazing job from start to finish. I inquired about a truck available on their website. He confirmed to me it was available. Made an appointment with me I was able to come down and see the truck. Price was much more fair than comparable dealerships. The whole process was seamless and quick. For reference a brand new 2021 Ford F150 XLT in black. Exactly the truck I was looking for read more

Purchased a 2017 Ford Explorer from this location and to make sure I was covered with warranty I purchased one for 3k through them. At the time of purchasing the warranty I was told they would repair the vehicle if any issues came up and would receive a loaner car when repairs were approved. Well I'm on day 2 with no vehicle or loaner and it's already been approved for me to already have one. First day speaking to Amanda Flores about my rental she was very short and rude with me telling me that she doesn't know what to tell me but they have nothing for me. She was even rude to the repair specialist right in front of me. She is constantly holding her personal cell phone in her hand and never even gets up out of her chair to address the situation. Basically I would recommend avoiding this place at all cost. read more

Wow.....I just spent 25 minutes walking all over this lot and not once was I offered help, approached, or spoken to in any way. Taking my business somewhere else. Thanks for the sarcastic, nasty toned response RACEWAY FORD. You will definitely not be getting my business if that's how "good people" treat potential customers. But I guess you don't need to worry about that if you're so busy closing sales that no one can work the lot. Good luck to you. read more

I used to have a five star rating for this business but they have convinced me otherwise this past month. It started when I took my mustang gt to them for issues I was having with the transmission. They ended up installing a new 10 speed automatic transmission and Lucas kept me updated throughout the entire process. After I picked up my car the first time this is where the issues began. On the second day of having it I noticed it was leaking transmission fluid. I texted Lucas and he told me to take it in asap. I dropped it off and after they inspected it and cleaned it he said there was no leak that they found. When I got home I jacked up the car on my lift to take a look to see if it was cleaned and it was but I also noticed all they did was tighten the bolts more for the oil pan. Next day when I got home from work I noticed there was a new puddle of transmission fluid in my driveway. I gave them a call and Alan was the one to help me now. At first he seemed like a good guy but I was wrong. They had to "fix" this issue three more times. Every single time I would call Alan for an update he would say I tried calling you but you didn't answer or oh I'm sorry we have your number wrong. He would then supposedly fix my phone number while I was on the phone with him so it won't happen again. Unlucky for me I had to take back my car three more times so I called him more. Apparently this guy has a bad memory because he couldn't remember he already used these lines on me. I swear he sounded like a parakeet every time I would call for an update. The last time I called to tell him the issue is still happening he said they will send a tow truck and we scheduled it for the following morning. I had to call him in the afternoon and remind him. Now my car is done for what I'm hoping for is the final time. So with them having my car for over a month in total I thought I could probably get a discount on a set of rear tires for my mustang especially considering transmission fluid is highly flammable and my car was smoking like crazy all three times. So with that in mind I called Alan to see if I can get some type of discount and he says no. I ask if he can at least ask a manager and he said again no. I was just looking for a discount considering my car could have caught on fire and not being able to use my car for a month so I wasted a monthly payment on it. I will be reporting them to ford and the better business bureau. Looks like good customer service is rare these days. I now have to order the new mustang coming out from sunrise ford which is further from my house. Update : my car is leaking again. I will be contacting my lawyer tomorrow read more

Had a great buying experience here. I corresponded with Joshua via email to get out the estimated door price and details. No haggle or surprises. I highly recommend! The rest of the staff was very friendly and down to earth. read more

Raceway Ford - Took home this beauty :) - Car Dealers Near Me - Riverside, California

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Saleman: John Wachenheimer is excellent in supporting and helping customer. i came to purchase a car and did nothing except drink water while he handled the rest. Friendly experiences, speaking with him felt like speaking with a friend. read more

I would like to say I purchased 2023 Ford Explorer, XLT from Race Way, Ford a gentleman name John Wachenheimer from the Internet department as soon as I walked in last night at the dealership, he came out and greeted me like I was member of his family and I was very impressed and I saw the car. I fell in love with it and I just want to say thank you very much for the awesome experience. I will be sure to tell all my friends and family about Race Way, Ford. They're all about family oriented not just giving you a car making money, they really care about their customer service and I would highly recommend the establishment and you have my business for long time again, thank you very much Race Way, Ford family. I will continue to give you business as long as I'm around and keep up the good work and God bless each and every one of you and I am so happy to drive my Ford Explorer. Just dream come true scale one to 10 I would give the establishment 10. Out 10 I just wanna say I have never been to a dealership so friendly, so very knowledgeable. Everybody was very very awesome even the finance manager Sean it was a true gentleman. Thank you Mr. Sean for making this happen for me. I appreciate you and we will see you guys soon for any other services sincerely, raffi Samerdjian.. read more