Raceway Ford

3.4 (404 reviews)

Car Dealers, Auto Repair, Tires

Open • 7:00 am - 8:00 pm

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Raceway Ford - Car Dealers Near Me - Riverside, California

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Empty charger port that they don't use to charge my car for two weeks of having it.

Cameron B.

WARNING!!! ATTENTION!!! WARNING!!! ATTENTION!!! SAVE YOUR MONEY!!! CAUTION!!! Do not buy a vehicle from this place. Save your money and yourself the headache. I promise you your experience will be one you regret. The service there is terrible. I had service done to my vehicle there and they literally tried to rip me off for a service that was free due to a recall. They tried to find a way to charge me $600. If I hadn't called the recall customer service line and asked them for help, they would've tried to keep my vehicle for a service I didn't cause. The tech named Chris was rude and made it seem like the money was coming directly out of his pocket. He wasn't helpful and made it seem like I just have to deal with whatever he did or I wouldn't get my car back. Corporate had to get involved and he gave them a hard time too. Telling me no manager was there and I wouldn't have to wait till over the weekend to speak with a manager after not giving the car for a full week. They held my car for 2 weeks for something that only takes a day to fix. Horrible communication and almost cost me my job. When I arrived to pick up my car it was dirty they didn't even have the courtesy to wash it and didn't even charge it up. The electric port/stall had no car parked in it. No one asked if I needed help or greeted me. I hadn't even introduce myself for them to know who I was to treat me the way they did. I was actually looking to purchase a new vehicle but I will drive somewhere else rather than give them my money. Absolutely ridiculous! I like ford but Raceway Ford needs to be put out of business karma will ruin this place. Trust me when I say you will regret buying here!

I was in the market for a used Ford Ranger and reached out to Raceway Ford to schedule a test drive. I spoke with David, one of the salesmen, and he was excellent. He was very responsive and informative, answering all my questions about the truck. During my first visit, I took the Ranger for a test drive and found it to be well-maintained. David did a great job explaining everything about the vehicle. I returned for a second test drive with my wife so she could also see and experience the truck. We decided to move forward with the purchase and picked it up the next day. Everything was ready when we arrived. David was great to talk to and not just about the truck, but other topics as well. I did a full inspection of the vehicle, from the engine to underneath the frame, and everything checked out. While I know David is a salesman, he came across as genuine and relatable. Everyone I interacted with at Raceway Ford was helpful and courteous. If I'm ever in the market for another truck, Raceway Ford will be my first stop. I highly recommend them.

Traded in my 2018 Crosstrek for a pickup:)

Kaila M.

My truck dealer Rick Auzenne was incredible to work with!!! He is willing to bend backwards for any customer, especially those in the military. Every rate, every number, every competitive offer I threw out, he was quick to work with me and convince his team to return with even BETTER offers. Communication was effortless, he is friendly, patient, and understanding. I have already recommended his services to a few friends, my transaction couldn't have gone smoother. Thank you, Rick!!!

A bit long but worth the read I went to start my 2016 Ford Edge and it would not start. After troubleshooting (I have rebuilt many cars, Trucks, and Harleys), I found a short in the wiring going to the Temp sensor for the coolant. Not something a gear head like me can replace because of the reprogramming needed. Towed it to Raceway Ford. Charged a $250 fee to troubleshoot. It used to be this would them be deducted from the cost of the repair if you did it with them. Not any longer. Not only that but they called later and wanted another $850 because the intake manifold had to be removed to inspect the temp sensor. After some back and forth it was reduced to $550, still way to high but I had no choice. Next day they called and told me the wire to the temp sensor had been chewed by some animal. They wanted $2,000 for the repair. I asked why it was so much and was told it requires 3 hours of repair. I also asked if that included the $550 for the "Inspection" and was told yes. I again had no choice so gave the go ahead. ONE hour later I got a call saying it was ready. Went to pick it up only to find the bill was $2600. He insisted that he told me $2600 on the phone. My Adult Daughter was in the car when I took the call and She assured me he said $2000. Again had to pay it. While this was going on I tried to register my truck for the year and could not because it had an emissions recall. It was just reprogramming so Raceway said it would take 15 to 20 minutes. When the Tech came out, and after 45 minutes he told me he could not get the computer to accept the Raceway License for the software needed from Ford. He had to go back and get it "figured out". 4 days later he returned and tried again. This time the scanner that interfaced with the car and computer did not work. Had to go back and change scanners. 5 days later he returned and was able to reprogram the truck. Problem solved right, not a chance. I still could not register the truck because Raceway had not entered the code that my truck produced when it was reprogramed. 2 days later the tech once again had to come out to get the code. It took 4 days after that before it showed up at the DMV. By then I had gone past the due date and they wanted to charge the late fee. After several emails and documentation, I was allowed to pay the regular fee. We have used Raceway exclusively for over 2 decades. Myself and my extended family have purchased 11 cars from them. The last one about a year and a half ago. This last week I had a Granddaughter turn "Sweet 16" and we gave her a car. It was a Mustang purchased from Ken Grody Ford. Great deal and amazing customer service. I hope the $2600 was worth the loss of a sale this last week and all the sales from here on. Not sure what happened there but post if you have had similar problems.

Chris B.

The first time I went to this location I had a much better experience than this. However, charging a patron for services you did not provide is very illegal and very sad. Word of advice for anyone getting service on your vehicle do small things like marking your tires with a marker or changing your filters with dirty filters to make sure they do their due diligence during their inspections. Went to this location for their works service package where they offer an oil change, filter check, tire rotation and balance, in addition to a battery check oil top off and other items. I was told on Saturdays they don't offer an appointment it is first come first serve. Which is different than every other for location I have been there. I showed up at 8:30 and I was there for almost 3 hours to get my car served. To wait that long you would think I would have got excellent service. They have a camera in the shop and I could watch them literally just sit with the hood open on the car and not see anyone actively looking at my vehicle. Mind you I mentioned to them I was going on a road trip so it was important my car was inspected. I knew everything was wrong when I went to check on my vehicle he was ready to charge me with no vehicle report in had. Every time you go to Ford, you get a vehicle report from who inspected you car. He did not have one first red flag. Second I ask hey any things to report on my vehicle. No nothing at all its in great condition. Second red flag. Last I ask for my inspection and he says they don't have one. He says he will email it to me. At this point including the fact that I was a able to watch the "service" they provided which was just an oil change and maybe a top off , I should have asked for a manager. Instead I spoke with him more to let him dig a bigger whole. And asked him more follow up questions based on my last check up. Needless to say I don't believe they did a tire change and I know for a fact they never looked at my filters or windshield wiper blades which I desperately needed. Word to the wise make sure you inspect your car and view it before you take it in so you have proof of missing service.

Thank you David for making my purchase smooth and quick ! 10 out of 10 recommend dealership ! Ask for David !

Juan I.

David helped me get approved over the phone since I live about and hour and a half away from dealer . Made it quick and easy Just had to sign and drive off !

BigDog C.

Highly recommended by a friend, Bill Chamberlain. As we had just been just looking around. Contacted Erik Pryor and he set it up with Brandon (sales person). Arrived and was greeted by Brandon. We explained what we were looking at and what our plans were for what we were doing. He had 2 versions and he went and brought them to us. We went over both and decided to drive the white one. Did our drive and decided to purchase. Brandon gave us multiple ways to go. He made us feel comfortable and not pressured. After going over the options we agreed on the vehicle pricing and terms. We then sat down with the F&I person which also made us feel great. The whole experience of dealing with Brandon and fiance dept. went so we'll and smooth had made us happy with our decision to but at that moment instead of going elsewhere. We had been to a couple others but felt too much pressured. Thank you Raceway Ford for the experience of a smooth purchase. Dan and Leah Chasey

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Stephanie G.

346

2 years ago

Stopped by just to look and thanks to the staff led by Lisa, we drove away in a beautiful new Ford Bronco!! Plus we're ordering a new truck with their help. Super friendly, no pressure and great location. Definitely recommend this team! read more

Raceway Ford - New Bronco, already trying it out off-road!! - Car Dealers Near Me - Riverside, California

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Paul C.

Stephanie, Great to hear everything went great and the staff is doing…

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Manny Q.

1 year ago

The way the employees acted and treated us was unacceptable I will never be taking my business to you guys ever and will recommended all my friends and family to stay away from ur business. I ended up buying a dark horse mustang at another ford dealership because of the rude back talk and we ask to take if for a test drive and they gave a remark "worst dealer and most unprofessional I've ever been to" 0/10 stars if I could rate it read more

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Julie H.

3 years ago

This was the easiest experience at a car dealership I've ever experienced. Edwin is a top notch professional. He truly listens to what his customers are saying. No hidden agenda, no hidden fees or dealer "upsells" - just straight answers. I never felt pressured. Even at signing, no pressure. Quick and efficient process with the friendly people at Raceway. Great follow up after the sale, too! I 100% recommend Raceway Ford and Edwin Taboada for your next vehicle! read more

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Ernie L.

3 years ago

--update-- I was contacted by Chris, the parts manager, shortly after this incident. Chris apologized and was more than willing to honor the pricing online for me. He was very transparent to their SOPs and what their front desk and online agents are instructed to do with price discrepancies. They have since updated the pricing online to be more accurate, and he got me the parts at their original advertised price. The vendor sent the wrong part (right box, wrong item), and Chris is currently working with me to correct that (part shows RH side/ right rear side; left side was sent). This is a vendor error and not on the manager. Parts manager has been very helpful I am leaving the original review for transparency of my experience here. I will update once the proper parts come in. read more

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Paul C.

Ernie. Thank you for letting us know about this. I have talked with…

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Rod R.

1 year ago

Went in to the parts department on Saturday morning Feb.15th 2025 to get a car part for my daughter's car and the gentleman helping me was extremely helpful and professional. Not knowing a lot about cars he was patient and walked me through it. I wish I would've remembered his name,but I believe he said his nickname was "mongo". I may be mistaken. Highly recommend this establishment for all Ford owners!!! read more

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Roost J.

3 years ago

You want to do the right thing and support your local dealer but H NO for this place when they want to charge you $9.20 for an oil drain plug washer. Raceway Ford has been around for close to 30 years maybe more so this place has to be paid for but these greedy people want to charge ridiculous prices on parts. I can't wait until the day Californian's only can buy electric vehicles. There's no smog on them so you can order one from any state you want. A smart out of state dealer will just drop prices and deliver the car. By by to rip-off dealers in Cali! The Parts counter employees here are awesome so remember they don't set the prices, the owner is ripping you a new one not then! read more

Raceway Ford - Receipt - Car Dealers Near Me - Riverside, California

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Paul C.

Roost- sorry you do not feel the prices are acceptable. However the…

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Arsalan P.

2 years ago

They gave me appointment to come check their car, and I drove 1.5 hour from LA to their dealership and they told me the car is sold, we have other cars. Even though they knew I had appointment, and I'm coming from long distance. The sale manager was very rude. Not recommended! read more

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Lynda K.

102

2 years ago

Brandon Ramirez and Mark Aceves in service were so exceptionally supportive with this purchase. I had many questions and concerns, and they answered all of my questions after a rough start they've got me completely comfortable with my purchase and I know I can call them with any other questions or concerns. They were very supportive and I do appreciate it. Also, Eric and Lisa were also very supportive with my numerous questions lol. it's not often that you get a general manager to respond back to you and I really do appreciate it.A+ read more

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Donna B.

Elite 26

157

177

5 years ago

I have already left a couple of reviews on different sites for Raceway Ford but I did not want to miss yelp which is my personal favorite. I depend on yelp for reliable recommendations and I'm going to give you one now. Raceway Ford went above and beyond any service I've ever had at any dealership ever. My service rep is Stephen and he was very caring and listen to everything I had to say in my concerns and he was very confident that he would have everything done within the time that he had promised and he did everything came out wonderful and I will never go to Fritts Ford again they're horrible service Dept is what brought me to raceway Ford and I will now become a part of this family thank you to all that make the service department a pleasant experience and thank you Stephen for being such an awesome service writer read more

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Paul C.

Donna- Welcome to the family. Thank you for taking the time to write…

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Michael P.

3 years ago

I drove 2 hrs to take delivery of my all new 2023 Lightning Platinum, all my local Ford dealers were trying to rip me off by charging me $20,000 over MSRP, folks DO NOT buy over MSRP those dealers telling u it's because of the shortage of inventory or no chips available that's crap u should not call for, my sales person Steven asked his manager Eric if they could sell it at MSRP and I got the written confirmation by text, I highly recommend to give these guys at Raceway Ford the business, transparent, excellent customer service and Andrew in finance was gentle and not upselling like most of the finance sharks at the car dealerships, go ask for Steven and Eric!!! read more

Raceway Ford - All electric - Car Dealers Near Me - Riverside, California

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Ken B.

129

4 years ago

While the sales side was painless the service side is a nightmare. Make sure to overlook the vehicle before leaving as well, I now have some scuffs that were not there prior. I will not be retuning and finding another dealer for service and future purchases. read more

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Paul C.

Thanks for the great review Ken. Yes , we are all in a new market now…

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Jennifer D.

3 years ago

I would like to thank Chris at Raceway Ford. My daughter's key would no longer go into the ignition. Apparently, she had been having trouble with it and never told me. We faced towing, parking tickets as well as the price to replace the key. Chris had the key for me the next morning and found a way for me to avoid having a locksmith meet me to reprogram the key. The best customer service I have experienced in years. Thank you, Chris! read more

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Paul C.

Excellent news Jennifer. Great to hear everything worked out. Thanks…

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Dian L.

2 years ago

After being a return customer I have noticed a lot of mistakes purchasing vehicles from this company our sales person was good but the finance department is horrible makes too many mistakes do not buy from this company unless you want your account messed up read more

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Emmanuel Aaron C.

4 years ago

Great and smooth transaction! They helped me get the vehicle I had been looking for months and at a great value too! All the dealers I had contacted had anywhere from 7 to 20 thousand markup, they only had a 5k markup! Everything was done over the phone (credit run, numbers, etc) I simply got to the dealership to signed papers. Steven was very attentive with me and my family, being bilingual is always a plus too! Overall great experience on my first car purchase, would highly recommend! Thank you! read more

Raceway Ford - Right before driving it off the lot! - Car Dealers Near Me - Riverside, California

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Paul C.

Thank you for the kind review and all those stars. Great to hear the…

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Daniel C.

2 years ago

Warrant issues were not fixed and truck was still not ready 5 days after they called to tell me it was ready. Horrible service and poor workmanship. If a repair takes longer, say so. Don't call me repeatedly to pick up my vehicle just to tell me it's not ready when I arrive. read more

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John L.

4 years ago

Actually, I give myself 2 stars for falling for their bullsh*t robo-marketing. They make me feel all warm and cozy with their "we care about you" emails, and then drop the ball on me when I find out that they don't give a darn about their customers when I get there. I gave their service people 3 starts because one of their 3 people actually seems to care. The others didn't care a bit. Don't these people know that they sell cars AS A TEAM? I can take or leave Ford's cars and trucks, but I'll for sure LEAVE them for this horrible sales and service location. Seek your car elsewhere. Don't listen to their BS hype. read more

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Everardo L.

1 year ago

i was inquiring about 2 f250 trucks they had on sale, when i asked for a real contract on those 2 trucks so i can present it to my bank, a guy named steve sent me a contract without the discounts marked on the window price, i sent him a picture as to why he was not giving me the price on the window sticker, he never replied, first time on this dealership and last, they very dishonest people for trying to sell me a truck at regular price when there was a discount on th0se 2 trucks, not honest people, not trustworthy, i do not recomment to buy from scammers like raceway ford of riverside....and i'm giving them 1 star, otherwise i would not be able to review their bad service and dishonest people working there.... read more

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Letty V.

6 years ago

All I can say is WOW!!! We been looking to trade in our car, but no luck. We fell in love w the 2020 Explore ST. A bit expensive but we got an amazing deal with Juan Páez. This man tried everything and anything to get us a deal. Maybe it was not good for him but it was for us,Thank you Juan. We were straight out w him we asking for something that Ford FRITTS dealership refused we walked out, but Juan and Raceway Ford did in a heart beat! I'm so happy to be in something bigger and better Thank you Juan!!! read more

Raceway Ford - 2020 Explore ST - Car Dealers Near Me - Riverside, California

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Matt B.

3 years ago

I purchased a 2023 Ford Bronco from this dealer and was shocked how much they took care of me and made this hands down the best car buying experience. I live in northern California and they took care of all the paperwork, picked me up from the airport, brought the Bronco to me and communicated with me the whole time. Old school customer service. I highly recommend Raceway Ford. The Ford dealers by my house were not helpful and acted like I should be fortunate they were taking the time to look for type of Bronco I wanted and they wanted like 10% plus over MSRP. Raceway got me everything I wanted and nothing I did not want, did not pressure me to buy anything extra. Like I said old school customer service. read more

Raceway Ford - Ford Bronco from Raceway Ford - Car Dealers Near Me - Riverside, California

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Steve L.

3 years ago

I would like to add if you are interested in doing internet deals, John Wachenheimer is the guy. Friendly, knowledgeable, and easy to work with. As I said, this was my first internet deal and it's the only way for me. Thanks, Raceway Ford read more

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Maria B.

143

4 years ago

Best car purchasing experience of my entire life. I started my car buying process over a month ago and every dealer/representative I tried working with could not deliver what I needed and wanted. They would all make false promises until finally I found raceway Ford and Edwing helped me get my DREAM MUSTANG Mach-E!! He got me approved online before I even got to the dealership. Helped me understand how the other dealerships were sending my credit score to 22 different banks which will have an impact on my score for the next 2 years. He helped me identify how I can eliminate those inquiries and got me approved with a great rate. On top of my that I get what I've always wanted with my mustang Mach-E! Thank you Edwing for saving my Christmas. Thank you Raceway Ford team! I look forward to coming back in the future and getting a mustang GT :) Merry Christmas to me!!!! Highly recommend Edwing and Raceway Ford if you're in the market for a new car or just want to learn more! read more

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Paul C.

Merry Christmas to you Maria. So great to hear the team was able to…

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Pj L.

3 years ago

Made an appointment on December 14th to see a low mileage high end used car there after driving a long distance. Arrived at the lot and salesman Juan contacted me after being there waiting for 20 minutes which had given me time to find all of the paint and graphics issues the $85k car had. After pointing out the issues with the vehicle, he did the old "let me talk to my manager" crap. Came back 2 minutes later and said the car was "as is" and nothing would be repaired. Then I asked if they would negotiate on the price to save money to fix the paint and graphics and was rudely told "No, as is condition". The biggest issue was the RUDENESS of both the salesman named Juan and his cohort. I was there to spend a large amount of money on a USED Ford product at a Ford dealer and was treated like garbage. Needless to say lost my business to a GM dealer JESSUP MOTORS in Cathedral City, where I found the same model year vehicle Ford product in much better condition. And at JESSUP MOTORS I was treated with respect the entire time. If you're looking for a vehicle buy somewhere else, RACEWAY FORD shouldn't even be in business. Attached is the Shelby GT500 I got from Jessup Motors, where the customer still matters and that got my business read more

Raceway Ford - 2021 Ford Shelby GT500 - Car Dealers Near Me - Riverside, California

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Nathan S.

6 years ago

I'd like to share my recent great experience with this dealership and the humble people who helped me purchase my new F250 pickup truck. I was handled by two salespersons named, Edwin and Rick, they are both humble, patient, and courteous. they were fair negotiators and gave me an excellent value on my trade-in RAM 2500. overall I got a great deal and great experience. I drove 70 miles to that dealership since there was a shortage in F250, but I don't regret it since it was worth it. I recommend doing business with them. Nate read more

Raceway Ford - F250 Lariat - Car Dealers Near Me - Riverside, California

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Kathy J.

Elite 26

176

636

4 years ago

Not very impressed with this Ford dealership. Went in for an oil change, due to the demand of service need I had to leave my car over night. Not very customer friendly. No problem!!!!! There customer service was not as I expected....Oh well guess I'll be going to the one in Long Beach who take care of all my needs. Car was dusty, they did not even offer a wash after paying $99 for a oil change. Sometimes you win and sometimes you lose.. read more

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Paul C.

Kathy, Sorry to hear about your recent visit. We do appreciate the…

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Matthew C.

2 years ago

I have nothing but good things to say about David and his customer service he is very friendly and helpful he's the best at getting you into what you want and won't pressure you one bit into buying something you don't want I highly recommend asking for David if your shopping at this dealership his kindness goes beyond what any sales person would do for you I went to multiple different dealers and by far he had the best customer service he goes above and beyond. read more

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Robert B.

6 years ago

In 2002, I purchased a brand new metalic grey F-150. It has been a great truck for the last 18 years and treated me well. When shopping for a new truck, I scoured the internet to find a new F-150 with exactly the configuration and options I wanted. Once I found it 100 miles away from home at Raceway Ford, I contacted them, let them know I was interested in the truck and didn't want to haggle on price. Sales Manager Eric Pryer sent over a quote within 10 minutes and the terms were very, very fair. The next day, my wife and I went to the dealership, took care of the paperwork and left a couple hours later in the brand new truck. John W. took care of us when at Raceway and walked us through the delivery process and provided an excellent new vehicle briefing. If looking for a straightforward truck buying experience, give the crew at Raceway a call. I was very happy I did and look forward to many, many years with my new truck. Thanks guys! read more

Raceway Ford - Taking delivery of our new F-150 at Raceway Ford. - Car Dealers Near Me - Riverside, California

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Paul C.

Hi Robert! Excellent looking truck. Glad that entire team was able…

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Devyn D.

3 years ago

Oh where to begin! As a woman I've dealt with my fair share of gender discrimination. I originally dropped my leased car off to get an oil change and other service repairs. Not only did Stewart try to make me pay for services included in my lease, but they kept my car for a week when it was supposed to be done the same day. They called to inform me my services would be upwards of $1,000 and I told them that I should not be paying anything. It wasn't until my husband spoke to Stewart that he listened. After 4 days of being carless I had to take matters in my own hands and ask for a rental car. Once again I was faced with comments like "we don't offer that here". Again when my husband asked a rental car was presented to me. Overall, there's is absolutely no customer support and an extreme lack of communication. I highly recommend going elsewhere. read more

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Erica T.

Elite 24

3 years ago

My used car from Raceway Ford is still great after several years. I have had it inspected by mechanics and every time they say they observe high quality and great longevity of parts on late model Fords. read more

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Paul C.

That’s what we like to hear. Thank you so much for your business and…

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Craig S.

2 years ago

Juan Perez has done an outstanding job in selling my new 2023 F150 Lighting. I would recommend him to anyone.

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Joe M.

3 years ago

October 2nd,2023 I purchased a new 2023 Ford F250 Truck with my old truck as part of my down payment. They had me sign the transfer of ownership paperwork effective on that date. They assured me that the balance I owed on the truck would be paid off in a few days. Here it is over 3 weeks later, and my bank still has not seen any payment for the truck as of October 24th and are now sending me notices I am pasted due. Next step it goes to collections. I do not know what kind of SCAM they are working on their customers but if you're planning on buying a Ford product from this company, I suggest you think twice and go elsewhere. I now have to get my attorney involved and spend time pursuing this issue. What a racket they have going. read more

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Paul C.

Joe- sorry you feel we have been Scamming you. We are at the mercy…

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Cilla D.

123

5 years ago

I want to say John was the most knowledgeable car representative I've worked with. My husband and I had our Toyota for over a decade and we loved it unfortunately someone hit us and it was totaled. We wanted to get the best value for a long term purchase. I called in and John emailed me very professionally- multiple trucks that fit our wants. He was patient with us. He answered all our questions and more. He really knows his stuff. We ended up with a brand new F150. This truck will be a part of our family for many years to come and thank you John for all your support knowledge and professionalism. If read more

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Paul C.

Cilla- Thank you for this great review. So glad to hear your purchase…

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Tyler J.

3 years ago

You can buy an electric vehicle here or you can get your electric car worked on here and they advertise themselves as a ChargePoint so you can charge your vehicle, but when you arrive at the dealership, there is nowhere to charge except for the business. read more

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Paul C.

Tyler, sorry for the confusion with the ChargePoint location. That is…

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Michael D.

5 years ago

Well all started out great lisa the sales manager and fianace manager aj was great got us in to a new escape very quickly no hassle mainly online went in to sign that was it the sale part was great they get a five star rating from us So 2 days later i try to put the a/c on Its blows hot air we contact the dealer must make an appointment to bring it in so after 3 days later we take it in Thats where i found alan the service guy who made us the appointment he first asked why i didn't check the a/c when we got the car then tells me he will check if the warranty covers Note this car is brand new never should be there in the first place getting the a/c serviced Then he made us wait in the lobby for over 3hrs While he was at lunch when he got back There was a note in the computer from 8 months ago that it had the same problem So they didn't want to waste expensive freon So he said to make a other appointment to come back when before he went to lunch he already knew this info and in made me wait like my time was worthless and have the nerve to tell me the freon is expensive so he just wasted my whole i took off from work while he had lunch SO BASICALLY SALES WAS GOOD THE SERVICE DEPARTMENT CAN'T SPEAK FOR THE WHOLE DEPARTMENT BUT MY PERSONAL EXPERIENCE WITH ALAN VERY BAD UNPROFESSIONAL NOT GOOD read more

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Paul C.

Mike- Took us awhile to figure out the vehicle you are referring to…

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Bonnie B.

2 years ago

I was overdue for an upgrade when I went to Raceway Ford. They were super helpful in explaining everything I needed to know for leasing for the first time. Shout out to Rick Auzenne for excellent service. They got me into a new Ford Escape, and I'd be happy to go back for my next car! read more

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Zoe D.

4 years ago

Got a 2014 Corolla LE premium. It is pre- owned and absolutely love it! Best car I could ever ask for knowing I love Toyotas and for the first car I got approved with no credit thanks to John W! Very pleasant place to work with. Found the car on OfferUp and immediately headed over there since I needed a car as fast as possible and they made that happen. So happy with this car. read more

Raceway Ford - Interior - Car Dealers Near Me - Riverside, California

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Paul C.

Great to hear! Thank you so much Zoe. Hope you continue to enjoy your…

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Benjamin F.

3 years ago

Purchased a car from here & my experience by far was great. Big shout out to sales rep John Wachenheimer ! Please ask for this gentleman if you decide to purchase from this location. Made the whole process from start to finish excellent. Glad I got assisted by him. Thank you guys once again. read more

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Paul C.

Appreciate the outstanding review. Thank you so much. We hope you are…

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Natalie ..

2 years ago

No haggle, straight forward, and just all around amazing to work with. It was the best car buying experience my husband and I have ever had.

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Shaun R.

5 years ago

No wait, great process. Surely a great find in the sales support of Sterling. I came in for a specific F-150, but was given great advice and patience from the support of Sterling. I would be pleased to shop again from an easy and open and safe facility. read more

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Paul C.

Shaun, Thank you for your review. Glad Sterling was able to explain…

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Paul M.

5 years ago

Bought a used car on June 7, 2021. Identified the car through TrueCar, who identified the advertised price as "excellent" based on whatever TrueCar's algorithm for that is. I arrived at the dealership expecting the inevitable, "oh yeah, but that's before we add the mandatory $900 of this and that nonsense ..." But wait! Can this be? The salesman takes us for a test drive, the car was great, I say "We'll take it," and he says, "OK, you came through TrueCar so that's the amount I'll write it up for!" No bullshit additional "fees" or "dealer installed options" or any of that nonsense. In fact, after sliding the purchase contract across the table for our signature he says, "oh wait -- you're a veteran" and knocks another $250 of the price! Did I pay too much? Maybe -- maybe I'm a dope for believing TrueCar. But the point is the salesman honored the price quoted, the finance guy also matched the interest rate from my credit union, and neither of them wasted our time with high pressure "upsells." Really nice experience. Rare. read more

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Paul C.

Paul- Transparency is what we strive for. We appreciate your kind…

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J P.

2 years ago

This was my first time taking my car to this ford service center. It went great! They were able to find time that worked around my schedule. Stewart was very helpful during the initial call and paperwork process. The service team had my car in and out. Pretty bummed I can no longer go here as I called not too long ago and was told they have a new policy that only allows them to work on cars made in the past 10 years. read more

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Paul C.

J M, Thank you so much for yopur business and this great review. I…

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Page 2 of 11

5900 Sycamore Canyon Blvd
Riverside, CA 92507
Directions
(800) 831-6297
Call Now
Visit Website
http://www.racewayford.com/

Payment methods

Does Raceway Ford take credit cards?

Yes, Raceway Ford takes credit cards.

Other Amenities

Does Raceway Ford have free WiFi?

Yes, Raceway Ford has free WiFi.

From the Business

History

Established in 1989.

Raceway Ford has been serving Riverside and the Inland Empire area for over 35 years. The dealership originally was called Campus Ford located by UCR. Our theme was based off of the old Riverside Raceway which is now the Moreno Valley Mall area.

More Info

Hours

Ask the Community - Raceway Ford

How is the customer service for oil change?

Their Quick Lane is awesome for fast service! Most of the time I'm in and out in around 45 minutes for The Works service special!

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Don’t See Your Question? Ask Away!

Review Highlights - Raceway Ford

“Jose and Mark were excellent extremely attentive to concerns and ensuring I felt great about the whole situation.”

Mentioned in 36 reviews

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The reviews below are not factored into the business's overall star rating.

C. M.

10 years ago

Buying a new car from a dealership is something I always absolutely dread. I hate dealing with salesmen who are always asking personal questions trying to size you up. I hate dealing with finance people who always have something to sell you and look at you like you're an idot when you say no (alarms, lojack, extra insurance, extended warranties, etc). Its all very, very tiring to me because by the time I walk onto a dealer lot, I know exactly what I want, I know exactly what I should pay, and I don't want to play the games that a typical dealership plays. So I was skeptical once again when it came time to purchase a new F350 which I needed to order to get exactly the way I wanted it. I contacted Raceway Ford via email to get a quote and Jacob responded back with all the information I requested. I had contacted other dealers and they either gave incomplete information or insisted on calling me which I wasn't interested in...I wanted to do as much as possible via email. I had many, many questions before ordering and Jacob was patient and very quick to respond each and every time with exactly the information I had requested. I was very impressed (and I'm hard to impress). Got the truck ordered and then needed to change an item due to a misunderstanding that I had (my fault). Jacob again was patient and extremely helpful in figuring out what we needed to do and was always just a quick email away anytime I had a question or wanted an update. When the truck came in, it was perfect, largely due to Jacob's persistence and follow-through. Took the family in to look it over and test drive it and then did the paperwork. We used the Costco auto program so the price was already set and was lower than anything I could have negotiated (and lower than all the sites I researched such as truecar.com, kbb.com, and edmunds.com). They had a play area in the showroom, so the kids played while my wife and I took turns signing paperwork (sitting in comfy chairs by the play area). They even had popcorn for the kids. When it was time to go to the finance department, we were in a small room, but thankfully this didn't take long. The finance guy tried to sell us GAP insurance and an extended warranty, but he wasn't overly pushy or annoying about it. All in all, it was a terrific experience and I would do it all again in a heartbeat. The combination of Jacob being an outstanding salesperson and using the Costco auto program made this purchase very unlike any I've had in the past. I would highly recommend to anyone and everyone to visit Raceway Ford and ask for Jacob. He's the best! read more

R L.

4 months ago

I had my first visit at Raceway Ford today for an oil change, and I can honestly say it was one of the best experiences I've ever had at an auto service center--which is not something I say lightly about car maintenance. Before even going in, I called ahead to get a quote and confirm that I could bring my truck there since I didn't purchase it from their dealership. Right away, they were incredibly helpful, informative, and--most importantly--transparent. They reassured me that I could service my vehicle there or at any certified dealer of my choice, which I really appreciated. I decided to go with them, and I am SO glad I did. Thomas helped me, and I cannot say enough good things about him--seriously, 10/10, beyond exceptional. From the moment I got there, he was kind, welcoming, and just had the best energy. But what really stood out is that he didn't just "do his job"--he actually cared. Not only did he take care of what I came in for, but he also educated me on things I should have been told when I originally purchased my truck. He walked me through everything step-by-step, gave me helpful resources, and made sure I fully understood my options. What stood out even more was his attitude. He is kind, patient, and genuinely wants to help people. You can tell he takes pride in what he does. He never once made me feel pressured or overwhelmed, which is something I've experienced at other places. Instead of pushing unnecessary add-ons or surprising you with costs at the end, they are upfront, honest, and give you options. Extremely refreshing when it comes down to these places. Yes, there was a bit of a wait, but I went in on a Saturday and they only accept walk-ins, so that definitely played a part. They even offer rides if you live within a certain distance, which is such a thoughtful touch. The facility itself was clean, organized, and not chaotic at all. There was another team member there as well who was just as kind and welcoming. Overall, I am beyond impressed. Experiences like this are hard to come by, and it really makes a difference when a business prioritizes honesty, respect, and quality service. They've definitely gained a loyal customer, and I will be recommending Raceway Ford to everyone I know. And Thomas? Absolute gem. The kind of person you want as the face of a company. They are VERY lucky to have him. read more

Saul S.

5 years ago

The driveshaft on my 2016 Ford Transit 250 broke September 27, 2021 there was already a recall for it. It took until January 21, 2022 for my van to get fixed they told me it was good as new. When i drove it i noticed it made a loud engine noise that it didn't make before the recall was done. I took it back right away and was told that they would call me when the mechanic was free because they were too busy. They never called back so i decided to just drive there and tell them to fix it. They told me they would look at it and let me know what's wrong with it when the mechanic looks at it. They called me the next day and told me it was the exhaust manifold and it had nothing to do with the recall even though it didn't sound like that before. They said it would be 750 to fix and that i would have to pay. They said they had the part and would have it fixed by the next day. Then the next day they said oh no we said the parts would be here in about 7 days. I called and complained and they said oh the parts just got here this morning we'll have it fixed by tomorrow. They called and said they fixed the exhaust manifold and then they that the catalytic converter was also making noise and that they needed to fix that too. I have waited now half a year to get my van back. I still haven't received my van. read more

Trini N Saul S.

5 years ago

Andrew M.

9 years ago

Just wanna say that this place is awesome. I've bought my car here and was extremely happy with my purchase since last year. However, I found a problem with my car last week (some weird noise, coming from the front left suspension of my 2011 Explorer), I took it in on a Monday and I got a call within 2 and a half days later with the news that my car was ready for pick up. They even offer to shuttle us from home to the dealer. It worked out perfectly!! Just wanna thank Jessie from the service department. He really went out of his way to make us feel attended. He called and notified us of any updates and he had an answer for every question we threw at him. The whole staff was very pleasant and professional. NOW, THAT'S WHAT I CALL GOOD SERVICE! in my opinion, we need more business like this around the Inland Empire!. I was at the Mercedes dealer a month ago and my car took more than a week to get back (now that was stress full). As a Ford dealer in Riverside I can really say that this one is truly one of a kind in the city of Inland Empire. I'll Be Back (soon). Perhaps I'll scrap my C-Class and get a Mustang! They are looking sleek out there. read more

Stu W.

7 years ago

I just wanted to drop you a short note and let you know what a pleasure it was dealing with the staff at Raceway. I had sent an internet response late Monday night to a vehicle I saw on line. Rick got back to me the next day and through the internet sent me a price. I sent back where I needed to be and Lisa got back to me within the hour with a quote that worked. I came down on Wednesday morning and meet with Lisa who really seemed concern to get me into the right vehicle. After some discussion about my needs Lisa said that she had something that she thought would work better for me really close to where I needed to be and I was truly blessed with the vehicle that she had. Lisa sent all the paper work over and had a meeting she had to go to. She handed me off to Anthony who is an exceptional young man who went out of his way to me feel comfortable and take care of any questions I had. I believe it was AJ who took care of the contract which was very pressure free. From beginning to end the entire process took about two hours. This by far was the best new vehicle purchase experience I have ever had. read more

Javier O.

108

6 months ago

A factory AC line was found routed incorrect so I took in my Saleen F150 truck to get fixed under warranty. The line is stressed and ready to break. The service manager and advisor both claimed someone did this to the vehicle. They claim Ford docent do these mistakes, ok. They tried to say Saleen could have done it when car was modified, but they don't touch the AC on these cars at all. Then they said when the supercharger was installed it could have happened, again no AC lines are touched when superchargers are installed. Finally they said the line needs to break for them to warranty it. I mean how much harder are you gonna try to come up with stories to not do the work? This is a 100k vehicle with only has 2k miles still under warranty. They told me I can call Ford corp, or take to another dealership to try and repair that way. Wow!! This is my local dealership, we might as well not have a local Ford dealership with this type of service. You guys should be embarrassed of yourself. This caliber special edition truck shouldn't be ignored. I can only image what you guys say to the smaller guys. read more

Jesse G.

131

11 years ago

A few weeks ago, I went in to get the computer chip in my car key (2001 Ford Mustang) replaced because I needed it for work. My brother had the spare but this seemed like the only way to get the car running before I had work again in 2 days. Initially, they had told me that it would take 2 days and cost $175. This would have been fine. Three days later, I walked 4 miles to the dealership expecting to have a working car, but they couldn't fix the problem. They told me that they would have to replace the transmitter in the car (that links up with the one in my keys) and make me completely new set of two keys. This was another $200 on top of the original quote. This whole situation would have already left me a little upset, but to make things worse, somehow it took them almost 2 weeks for a "2 day" fix. The last nail in the coffin that warranted this post: my old key still works so I was charged $175 extra for something I didn't need. Terrible service. I lost $175 on top of the time and money I lost because Raceway made me miss work. read more

G G.

11 years ago

Of the many car buying experiences I've had over the years, this one was easily the best. For the absolute best sales experience, talk to Brian Sayre the Internet Manager. I contacted him as a pre-approved buyer and told him what I was looking for. After a few quick emails back and forth, including trade-in info, we agreed on pricing, trade-in value and scheduled a time to meet. On my way to the appointment, he had the car prepped and washed so it would be ready for delivery when I arrived. Upon arrival we inspected the new car, drove it and completed the necessary paperwork. Needless to say, he's a man of his word, the price we agreed to was the price I paid. No bait and switch, no gimmicks, no add-ons and no pressure. I was in and out of the dealership in about an hour! There are a lot of Ford Dealerships in Southern California and I drove almost two hours to do business with this one. I highly recommend this dealership and absolutely recommend that you work with Brian. read more

Melanie S.

10 years ago

This was my first experience buying a car by myself and going in many people warned me to be careful and that I would be taken advantage of because I'm female. This couldn't be further from the truth at Raceway Riverside. Chris contacted me immediately after I expressed interest in a vehicle and was thorough and diligent. I made an appointment to come in the very next morning. He was very clear and concise through the entire purchase and made sure I understood everything and that I was comfortable with the terms. I never once felt pressured and I was in and out in my beautiful new car in less than two hours in time for work. I can't say enough about how pleasant an experience this was and I wish I would have done it sooner. Collette, Andrew and George also assisted me with finance and parts and were all an absolute pleasure to work with. I will happily refer any and all of my friends and family to Raceway in Riverside. Thank you very much and I love my new car. read more

Ron T.

14 years ago

I recently bought a 2012 F350 Form Raceway Ford. I did a lot of shopping around and was in contact with over ten Ford dealers. I had heard that there had been problems with this dealership in the past but they are now under new management. I dealt with sales rep Steve Overton and he was great from the start. I started off by telling him, like I had all the other dealerships, that I didn't need to be sold on a truck and that I knew exactly what I was looking for. He never tried to sell my something that I didn't want and found the truck that I wanted. The other dealers that would return a call or email, wanted to sell me something that they had on the lot and had things on it that I didn't want and not what I needed. Steve gave me the best price right up front, beating the other dealers "best price" by thousands of dollars. Save yourself the time and energy of playing the salesman's games. Call Steve Overton at Raceway and cut right to the best price. read more

Cristian R.

8 years ago

I went in for a nail repair in a hurry and they scratched my whole rim on the tire machine. I waited one week for them to send the rim to a CNC shop to remanufacture the rim to fix it so I had to be on a spare tire for a whole week. When it arrived the color was not matching my rims which are OEM. I thought I'd have to be on a spare for even longer but that wasn't case. The ball was dropped but it wasn't completely on them but their rim partner who works on their rims. There was two colors Acura had on that rim for that year he just simply dropped off the wrong one so later that day it was fixed. I bought a new set of tires while we were at it since they were worn and they got the new rim on after a week or a little longer and I got some complimentary services done I was looking to soon, I feel for having to go through the troubles that were caused . Accidents happen and I feel they took care of the problem and then some in an appropriate manner. read more

Jessie R.

10 years ago

We operate a company who sets up closures on state highways for construction projects. It's no surprise that our trucks must maintain a top notch level of performance for the fast paced line of work we do. After many disappointments with other dealership locations we got lucky and found Dan, over at Raceway Ford who manages the Fleet department and has a team of knowledgeable mechanics who pay attention to detail, work at a speedy rate with no sacrifice to quality which makes their service unparalleled. Dan sets the standard high on what managing his department and customer service in general should be. Regardless of how busy they are he always greets everyone with courtesy and makes me personally feel like family. In emergency situations he will do what it takes to get our trucks back up and running. Thank you Raceway Ford for putting individuals with a great work ethic and leadership skills just like Dan. read more

Alison O.

9 years ago

Raceway Ford in Riverside Service Department has got to have gone through extensive training on how to lie their brains out all while kissing ass at the same time. Oh, that noise is supposed to be there, Maam. We couldn't duplicate that rattle in the 10 hours we have had your car in for repair. We fixed the problem, it was this (on the opposite side of the car) and it the original problem was not fixed. Maam, really, your vehicle is supposed to sound like that. This is a normal rattle. 20,000 miles and it never made these sounds, noises, rattles. HELLO. I AM NOT STUPID. I am NOT a feminist but they are turning me into a wildly offended pissed off and frustrated woman because they are treating me like I KNOW NOTHING. The little lady who falls for anything the big strong men say. AAARRRGH! HORRIBLE SERVICE. CONDESCENDING MEN. I'd rather pay a real mechanic and will at this point forward. read more

Kathy B.

11 years ago

My husband and I were looking for a new Mustang and I were undecided on which one and what color. Chris Hughes from Raceway Ford emailed us and called us, being so polite and professional and genuinely caring that made our buying experience so much better than we've ever experienced at any car dealership. We initially came in thru the Costco Auto Buying Program but he got us a better price!! He didn't pressure us in anyway, and let us take our time in deciding what we wanted, but was there to guide us along the way with product info and we bought from him - and boy was it a sincere pleasure! He has earned our business for life, and he has followed up with us on a regular basis! Show me any other salesman who'd do that after the sale! I highly recommend Raceway Ford and Chris if you are in need of any new car or truck - he'll take real good care of you and treat you like a member of the family! read more

Claudia V.

6 years ago

I recently leased my 3rd vehicle. I had never done business at Raceway Ford but I am glad I did. I emailed them ahead of time exactly the vehicle I needed. The entire transaction was negotiated and done via email. It was painless and the best car buying (leasing) experience I have ever had. Lisa and Steve were the BEST. They were quick to reply and had great followup. Once in the dealership Steve completed the process. Came in on his day off to take care of me. He was polite and professional. I had a few things to take care of in service as part of a "due bill" and Mark in the service department was just as helpful. I would recommend Raceway Ford and a Ford Fusion Energi (my 3rd one) to anyone that is looking to buy or lease a vehicle. read more

Beth A.

162

16 years ago

Well I have no idea how or why "Richard L" had a bad experience at Raceway Ford...I LOVE this dealership and these people. I purchased a used car there in August and got a GREAT deal on the price and worked with the most AWESOME people from my salesman Cornell to the sales manager Barnaby. Then 25 days later I began to have a problem with the transmission and even though I was over the mileage limit for the 30 day dealer warranty they covered my $200 deductable on my 2 yr warranty they gave me with the purchase AND gave me a FREE rental car to drive for 6 days while they were waiting for parts from Ford to fix it. Thank you Barnaby and Collette!!! I would recommend this dealer to anyone!! read more

Erik P.

13 years ago

Eric and his crew in the Body Shop do absolute wonders to a vehicle and its restoration. I had a run-in with a vengeful ex-wife who damaged my front end on my Chrysler 300C. My insurance and the deductible weren't the best of friends, but Eric took the time to listen to my issue, and give me a quote that was hands down better than any estimator I've seen. He took my baby away and when I came back today to get it, it came back absolutely amazing. Raceway's body shop did amazing work and my co-workers all agree that the black metallic blend and everything else was top notch. Highly recommend Raceway Ford and their crew. Thank you Eric for your work!! read more

Mark M.

14 years ago

I bought a 2008 MustangGT from them and returned to buy a 5.0 MustangGT in May of this year. Go to the Internet Department and ask for Jerry or Rheanna. I saved thousands and they are no hassle. They searched and found a 2012 when I couldn't get one anywhere else because of high demand, but I still got it at invoice. The nearest car I wanted was in another state. These are honest people. I can't speak for retail sales. The service department is slow but they do top notch work and the body shop repaired an accident on my 2008 for the best price I could fine - and did an amazing job. The price I got ($28,000) was $3,000 below the best offer I got! read more

Donald B.

13 years ago

My financial situation is only fair, hit hard when the economy took a dive a few years ago. I purchased my F150 new at RF back in 06. I really needed a small car because fueling up an F150 is just expensive. I was going for a new Focus, but with my situation, the numbers were a bit more than I wanted to deal with. But they got me into a sweet, 2012 focus with low miles, and I'm really happy. Dealt with Erik online, and Ronny was the sales person that I worked with at the dealer. Had no problems with them, nice people to deal with. So, my experience with RF was fine, I'd purchase from them again. Thank you and the car is awesome. read more

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