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WARNING!!! ATTENTION!!! WARNING!!! ATTENTION!!! SAVE YOUR MONEY!!! CAUTION!!! Do not buy a vehicle from this place. Save your money and yourself the headache. I promise you your experience will be one you regret. The service there is terrible. I had service done to my vehicle there and they literally tried to rip me off for a service that was free due to a recall. They tried to find a way to charge me $600. If I hadn't called the recall customer service line and asked them for help, they would've tried to keep my vehicle for a service I didn't cause. The tech named Chris was rude and made it seem like the money was coming directly out of his pocket. He wasn't helpful and made it seem like I just have to deal with whatever he did or I wouldn't get my car back. Corporate had to get involved and he gave them a hard time too. Telling me no manager was there and I wouldn't have to wait till over the weekend to speak with a manager after not giving the car for a full week. They held my car for 2 weeks for something that only takes a day to fix. Horrible communication and almost cost me my job. When I arrived to pick up my car it was dirty they didn't even have the courtesy to wash it and didn't even charge it up. The electric port/stall had no car parked in it. No one asked if I needed help or greeted me. I hadn't even introduce myself for them to know who I was to treat me the way they did. I was actually looking to purchase a new vehicle but I will drive somewhere else rather than give them my money. Absolutely ridiculous! I like ford but Raceway Ford needs to be put out of business karma will ruin this place. Trust me when I say you will regret buying here!
I was in the market for a used Ford Ranger and reached out to Raceway Ford to schedule a test drive. I spoke with David, one of the salesmen, and he was excellent. He was very responsive and informative, answering all my questions about the truck. During my first visit, I took the Ranger for a test drive and found it to be well-maintained. David did a great job explaining everything about the vehicle. I returned for a second test drive with my wife so she could also see and experience the truck. We decided to move forward with the purchase and picked it up the next day. Everything was ready when we arrived. David was great to talk to and not just about the truck, but other topics as well. I did a full inspection of the vehicle, from the engine to underneath the frame, and everything checked out. While I know David is a salesman, he came across as genuine and relatable. Everyone I interacted with at Raceway Ford was helpful and courteous. If I'm ever in the market for another truck, Raceway Ford will be my first stop. I highly recommend them.
My truck dealer Rick Auzenne was incredible to work with!!! He is willing to bend backwards for any customer, especially those in the military. Every rate, every number, every competitive offer I threw out, he was quick to work with me and convince his team to return with even BETTER offers. Communication was effortless, he is friendly, patient, and understanding. I have already recommended his services to a few friends, my transaction couldn't have gone smoother. Thank you, Rick!!!
A bit long but worth the read I went to start my 2016 Ford Edge and it would not start. After troubleshooting (I have rebuilt many cars, Trucks, and Harleys), I found a short in the wiring going to the Temp sensor for the coolant. Not something a gear head like me can replace because of the reprogramming needed. Towed it to Raceway Ford. Charged a $250 fee to troubleshoot. It used to be this would them be deducted from the cost of the repair if you did it with them. Not any longer. Not only that but they called later and wanted another $850 because the intake manifold had to be removed to inspect the temp sensor. After some back and forth it was reduced to $550, still way to high but I had no choice. Next day they called and told me the wire to the temp sensor had been chewed by some animal. They wanted $2,000 for the repair. I asked why it was so much and was told it requires 3 hours of repair. I also asked if that included the $550 for the "Inspection" and was told yes. I again had no choice so gave the go ahead. ONE hour later I got a call saying it was ready. Went to pick it up only to find the bill was $2600. He insisted that he told me $2600 on the phone. My Adult Daughter was in the car when I took the call and She assured me he said $2000. Again had to pay it. While this was going on I tried to register my truck for the year and could not because it had an emissions recall. It was just reprogramming so Raceway said it would take 15 to 20 minutes. When the Tech came out, and after 45 minutes he told me he could not get the computer to accept the Raceway License for the software needed from Ford. He had to go back and get it "figured out". 4 days later he returned and tried again. This time the scanner that interfaced with the car and computer did not work. Had to go back and change scanners. 5 days later he returned and was able to reprogram the truck. Problem solved right, not a chance. I still could not register the truck because Raceway had not entered the code that my truck produced when it was reprogramed. 2 days later the tech once again had to come out to get the code. It took 4 days after that before it showed up at the DMV. By then I had gone past the due date and they wanted to charge the late fee. After several emails and documentation, I was allowed to pay the regular fee. We have used Raceway exclusively for over 2 decades. Myself and my extended family have purchased 11 cars from them. The last one about a year and a half ago. This last week I had a Granddaughter turn "Sweet 16" and we gave her a car. It was a Mustang purchased from Ken Grody Ford. Great deal and amazing customer service. I hope the $2600 was worth the loss of a sale this last week and all the sales from here on. Not sure what happened there but post if you have had similar problems.
The first time I went to this location I had a much better experience than this. However, charging a patron for services you did not provide is very illegal and very sad. Word of advice for anyone getting service on your vehicle do small things like marking your tires with a marker or changing your filters with dirty filters to make sure they do their due diligence during their inspections. Went to this location for their works service package where they offer an oil change, filter check, tire rotation and balance, in addition to a battery check oil top off and other items. I was told on Saturdays they don't offer an appointment it is first come first serve. Which is different than every other for location I have been there. I showed up at 8:30 and I was there for almost 3 hours to get my car served. To wait that long you would think I would have got excellent service. They have a camera in the shop and I could watch them literally just sit with the hood open on the car and not see anyone actively looking at my vehicle. Mind you I mentioned to them I was going on a road trip so it was important my car was inspected. I knew everything was wrong when I went to check on my vehicle he was ready to charge me with no vehicle report in had. Every time you go to Ford, you get a vehicle report from who inspected you car. He did not have one first red flag. Second I ask hey any things to report on my vehicle. No nothing at all its in great condition. Second red flag. Last I ask for my inspection and he says they don't have one. He says he will email it to me. At this point including the fact that I was a able to watch the "service" they provided which was just an oil change and maybe a top off , I should have asked for a manager. Instead I spoke with him more to let him dig a bigger whole. And asked him more follow up questions based on my last check up. Needless to say I don't believe they did a tire change and I know for a fact they never looked at my filters or windshield wiper blades which I desperately needed. Word to the wise make sure you inspect your car and view it before you take it in so you have proof of missing service.
David helped me get approved over the phone since I live about and hour and a half away from dealer . Made it quick and easy Just had to sign and drive off !
Also, we arrived with our credit paperwork from Altura Bank, 4.99 interest rate ( our credit score is 875... only to be told they were quoted a higher rate-so, they chose BofA at the rate of 7.7%.... Hmmmm.. bait and switch... we gave them quite a chunk of change as a down payment. I then returned to my credit union "Altura" who confirmed , they definitely had lowered rates... Buyer beware... we are retired law enforcement and will post on our retirement social media account ref this incident as well... Also, another minus 10 stars for not monitoring social media and reaching out to us... DO BETTER RACEWAY FORD!!!!
1 year ago
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3 years ago
I bought my 2023 Ford 150 Hybrid from Raceway Ford in Moreno Valley Ca. on Monday 2/19/2023 my Specialist internet Sales Manager is John Wachenheimer , he is very knowledgeable and friendly to work with . I had been working with him by telephone and computer for a couple of weeks to make the right purchase , he called me on Monday that we could close the deal on my trade and purchase , I am happy with my new truck , so if you are looking for a new vehicle from Ford please give John a call he will make every effort to satisfy your needs and purchase . Also would like to say that the finance department is very friendly and knowledgeable, so if you purchase a new vehicle ask for AJ in finance . read more
Business owner information
Paul C.
George, thanks for all the stars. Great to hear John and AJ took care…
3 years ago
Stopped by just to look and thanks to the staff led by Lisa, we drove away in a beautiful new Ford Bronco!! Plus we're ordering a new truck with their help. Super friendly, no pressure and great location. Definitely recommend this team! read more
Business owner information
Paul C.
Stephanie, Great to hear everything went great and the staff is doing…
3 years ago
1 year ago
3 years ago
Business owner information
Paul C.
Ernie. Thank you for letting us know about this. I have talked with…
3 years ago
You want to do the right thing and support your local dealer but H NO for this place when they want to charge you $9.20 for an oil drain plug washer. Raceway Ford has been around for close to 30 years maybe more so this place has to be paid for but these greedy people want to charge ridiculous prices on parts. I can't wait until the day Californian's only can buy electric vehicles. There's no smog on them so you can order one from any state you want. A smart out of state dealer will just drop prices and deliver the car. By by to rip-off dealers in Cali! The Parts counter employees here are awesome so remember they don't set the prices, the owner is ripping you a new one not then! read more
Business owner information
Paul C.
Roost- sorry you do not feel the prices are acceptable. However the…
2 years ago
3 years ago
I drove 2 hrs to take delivery of my all new 2023 Lightning Platinum, all my local Ford dealers were trying to rip me off by charging me $20,000 over MSRP, folks DO NOT buy over MSRP those dealers telling u it's because of the shortage of inventory or no chips available that's crap u should not call for, my sales person Steven asked his manager Eric if they could sell it at MSRP and I got the written confirmation by text, I highly recommend to give these guys at Raceway Ford the business, transparent, excellent customer service and Andrew in finance was gentle and not upselling like most of the finance sharks at the car dealerships, go ask for Steven and Eric!!! read more
2 years ago
2 years ago
4 years ago
Business owner information
Paul C.
Thanks for the great review Ken. Yes , we are all in a new market now…
3 years ago
Business owner information
Paul C.
Excellent news Jennifer. Great to hear everything worked out. Thanks…
7 years ago
All I can say is WOW!!! We been looking to trade in our car, but no luck. We fell in love w the 2020 Explore ST. A bit expensive but we got an amazing deal with Juan Páez. This man tried everything and anything to get us a deal. Maybe it was not good for him but it was for us,Thank you Juan. We were straight out w him we asking for something that Ford FRITTS dealership refused we walked out, but Juan and Raceway Ford did in a heart beat! I'm so happy to be in something bigger and better Thank you Juan!!! read more
4 years ago
Great and smooth transaction! They helped me get the vehicle I had been looking for months and at a great value too! All the dealers I had contacted had anywhere from 7 to 20 thousand markup, they only had a 5k markup! Everything was done over the phone (credit run, numbers, etc) I simply got to the dealership to signed papers. Steven was very attentive with me and my family, being bilingual is always a plus too! Overall great experience on my first car purchase, would highly recommend! Thank you! read more
Business owner information
Paul C.
Thank you for the kind review and all those stars. Great to hear the…
4 years ago
3 years ago
I purchased a 2023 Ford Bronco from this dealer and was shocked how much they took care of me and made this hands down the best car buying experience. I live in northern California and they took care of all the paperwork, picked me up from the airport, brought the Bronco to me and communicated with me the whole time. Old school customer service. I highly recommend Raceway Ford. The Ford dealers by my house were not helpful and acted like I should be fortunate they were taking the time to look for type of Bronco I wanted and they wanted like 10% plus over MSRP. Raceway got me everything I wanted and nothing I did not want, did not pressure me to buy anything extra. Like I said old school customer service. read more
3 years ago
2 years ago
6 years ago
I'd like to share my recent great experience with this dealership and the humble people who helped me purchase my new F250 pickup truck. I was handled by two salespersons named, Edwin and Rick, they are both humble, patient, and courteous. they were fair negotiators and gave me an excellent value on my trade-in RAM 2500. overall I got a great deal and great experience. I drove 70 miles to that dealership since there was a shortage in F250, but I don't regret it since it was worth it. I recommend doing business with them. Nate read more
4 years ago
Best car purchasing experience of my entire life. I started my car buying process over a month ago and every dealer/representative I tried working with could not deliver what I needed and wanted. They would all make false promises until finally I found raceway Ford and Edwing helped me get my DREAM MUSTANG Mach-E!! He got me approved online before I even got to the dealership. Helped me understand how the other dealerships were sending my credit score to 22 different banks which will have an impact on my score for the next 2 years. He helped me identify how I can eliminate those inquiries and got me approved with a great rate. On top of my that I get what I've always wanted with my mustang Mach-E! Thank you Edwing for saving my Christmas. Thank you Raceway Ford team! I look forward to coming back in the future and getting a mustang GT :) Merry Christmas to me!!!! Highly recommend Edwing and Raceway Ford if you're in the market for a new car or just want to learn more! read more
Business owner information
Paul C.
Merry Christmas to you Maria. So great to hear the team was able to…
2 years ago
3 years ago
Made an appointment on December 14th to see a low mileage high end used car there after driving a long distance. Arrived at the lot and salesman Juan contacted me after being there waiting for 20 minutes which had given me time to find all of the paint and graphics issues the $85k car had. After pointing out the issues with the vehicle, he did the old "let me talk to my manager" crap. Came back 2 minutes later and said the car was "as is" and nothing would be repaired. Then I asked if they would negotiate on the price to save money to fix the paint and graphics and was rudely told "No, as is condition". The biggest issue was the RUDENESS of both the salesman named Juan and his cohort. I was there to spend a large amount of money on a USED Ford product at a Ford dealer and was treated like garbage. Needless to say lost my business to a GM dealer JESSUP MOTORS in Cathedral City, where I found the same model year vehicle Ford product in much better condition. And at JESSUP MOTORS I was treated with respect the entire time. If you're looking for a vehicle buy somewhere else, RACEWAY FORD shouldn't even be in business. Attached is the Shelby GT500 I got from Jessup Motors, where the customer still matters and that got my business read more
1 year ago
6 years ago
In 2002, I purchased a brand new metalic grey F-150. It has been a great truck for the last 18 years and treated me well. When shopping for a new truck, I scoured the internet to find a new F-150 with exactly the configuration and options I wanted. Once I found it 100 miles away from home at Raceway Ford, I contacted them, let them know I was interested in the truck and didn't want to haggle on price. Sales Manager Eric Pryer sent over a quote within 10 minutes and the terms were very, very fair. The next day, my wife and I went to the dealership, took care of the paperwork and left a couple hours later in the brand new truck. John W. took care of us when at Raceway and walked us through the delivery process and provided an excellent new vehicle briefing. If looking for a straightforward truck buying experience, give the crew at Raceway a call. I was very happy I did and look forward to many, many years with my new truck. Thanks guys! read more
Business owner information
Paul C.
Hi Robert! Excellent looking truck. Glad that entire team was able…
3 years ago
2 years ago
2 years ago
3 years ago
Business owner information
Paul C.
Joe- sorry you feel we have been Scamming you. We are at the mercy…
5 years ago
I want to say John was the most knowledgeable car representative I've worked with. My husband and I had our Toyota for over a decade and we loved it unfortunately someone hit us and it was totaled. We wanted to get the best value for a long term purchase. I called in and John emailed me very professionally- multiple trucks that fit our wants. He was patient with us. He answered all our questions and more. He really knows his stuff. We ended up with a brand new F150. This truck will be a part of our family for many years to come and thank you John for all your support knowledge and professionalism. If read more
Business owner information
Paul C.
Cilla- Thank you for this great review. So glad to hear your purchase…
5 years ago
Business owner information
Paul C.
Mike- Took us awhile to figure out the vehicle you are referring to…
3 years ago
Business owner information
Paul C.
Tyler, sorry for the confusion with the ChargePoint location. That is…
4 years ago
Got a 2014 Corolla LE premium. It is pre- owned and absolutely love it! Best car I could ever ask for knowing I love Toyotas and for the first car I got approved with no credit thanks to John W! Very pleasant place to work with. Found the car on OfferUp and immediately headed over there since I needed a car as fast as possible and they made that happen. So happy with this car. read more
Business owner information
Paul C.
Great to hear! Thank you so much Zoe. Hope you continue to enjoy your…
2 years ago
3 years ago
Purchased a car from here & my experience by far was great. Big shout out to sales rep John Wachenheimer ! Please ask for this gentleman if you decide to purchase from this location. Made the whole process from start to finish excellent. Glad I got assisted by him. Thank you guys once again. read more
Business owner information
Paul C.
Appreciate the outstanding review. Thank you so much. We hope you are…
6 years ago
Business owner information
Paul C.
Shaun, Thank you for your review. Glad Sterling was able to explain…
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How is the customer service for oil change?
Their Quick Lane is awesome for fast service! Most of the time I'm in and out in around 45 minutes for The Works service special!
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