I usually use my PCP lab at BSW and get blood drawn on first attempt. The doctor ordering this…read morebloodwork requires me to use LabCorp. 2 failed attempts by technician, then he called in a nurse (who just reported to work) to perform the 3rd successful attempt. I guess I will have to change this doctor. I am not willing to go through this unnecessary pain again.

Six weeks ago my wife was referred to LabCorp for some minor blood work. This facility is…read moreinconvenient for parking purposes. I wasn't able to check in using their cardreader system but the people in the office were too busy with personal conversations to care. The phlebotomist was unimpressive. Since that time I have received four notice about an invoice in text messages (2 one month ago, 2 today) with different invoice numbers. But I can't see them following their direction because they aren't my wife's invoices. They have connected my phone number to a couple (at least) different accounts. I was assured that my number had been removed from those accounts. Poor office help, unimpressive phlebotomist, billing software that stinks, and customer service that didn't serve. First and last experience with this lab.

Very impressed by the speed of check-in and how quickly I was seen. I've had blood work done twice…read moreat this location, and both visits were completely seamless. I'm always nervous around needles, and giving blood can be difficult for me, but the phlebotomist here is hands down the best I've ever experienced. No multiple pokes and only minimal discomfort. She is by far the most talented professional I've ever seen when it comes to drawing blood.

Customer service! Receptionist has an attitude very rude. I sign up to wait in the car once I got…read morethe text msg to go in said "I already called and you weren't here go have a seat and wait till you get called again in a rude manner. I barely walked in thru the door couldn't even say anything. No people's skills whatsoever.

Went into this location on Friday and lady was rude I over heard her say I anit got time for this…read moretoday. Then A lady name APRIL walked in smiling joking with me and took great care of me I said thank you. She said leave us a review. I said nope but I will leave you one. Ask for April. Way to go!!!

Only 2 women in there and they are killing it! I was done less than 30 minutes. This was my first…read moretime at this location and would highly recommend.

Once you figure out where they are located at this address you are golden…read more They don't answer the phone when you call, why because there is only one employee doing the Admin and drawing your blood. Super nice person but it would have been great if there was signage letting you know to enter through the back doors. One of my beefs in general is that Doctors use different phlebotomist and companies and you might have to go to LabCorp or Quest and now CPL portals to see my results so multiple portals.‍

I had a blood draw appointment first thing on a Monday morning at 8:15AM. I was done and in my car…read moreby my appointment time. I only saw one employee doing everything, greeting patients, checking us in, sorting our paperwork. He also did my blood draw painlessly and quickly. I'm got rolling veins and usually it takes several pokes, but not today. He did a great job, and I appreciate the professionalism. I wish I would've got his name but it was early and I really needed coffee.

I had a very disappointing experience with this clinic regarding both DOT testing and customer…read moreservice. The clinic hours online state they are open until 5:30 PM, so I called ahead on Thursday to ask if I could come in Friday around 5:15 PM after getting off work. I was initially told they close at 5 PM, but after I mentioned the hours listed online, the owner/employee agreed to stay a little later for me. I appreciated that accommodation and made the effort to come in immediately after work. Unfortunately, when I arrived, I was told the doctor had already left and only the urine portion of the DOT testing could be completed. DOT testing includes both the urine screening and physical exam, which is exactly what I had requested over the phone. That information should have been communicated clearly before I drove there considering that's what a DOT test is. What made the situation even more frustrating was the way it was handled afterward. Instead of acknowledging the misunderstanding or offering a professional explanation, the attitude I received was dismissive and unnecessarily rude. The woman at the front desk was visibly irritated the entire interaction. When I explained I would need to return another day and take PTO from work to do so, her response was "Doesn't matter, whatever" in a rude tone, followed by complete disregard when I said "have a good day." I understand scheduling mistakes and miscommunication can happen. They treated me like I was a favor. What is not acceptable is treating patients with disrespect when the confusion came from the clinic's side. Professionalism, communication, and basic courtesy matter. Unfortunately, this experience left a very negative impression, and I will not be returning.

Pre TSA service for registration. The building and doors don't have signage that is very clear so…read moremake sure to go to the "Fastest LABS" located in suite 101. The old couple here who owns the place can be very slow but they still get the job done. It's definitely better than driving to the airport if you live far from it.

Would not recommend this location. One seemingly overworked woman running the entire operation when…read moreI went. She did not seem very happy or friendly. She stuck my arm pretty bad when drawing blood and it bruised up something terrible. Several people at work have commented that it looks like I have track marks or something. Will definitely look for a different location if I use Quest in the future.

KK (not sure if initials or spelled out name) was fantastic. I'm a very hard stick. My own doctor…read morewon't touch me and I've had to have pediatric nurses get blood from me as I have small scarred veins (I can only use one arm due to a prior procedure). I had two different mobile phlebotomists, one who tried five times and no blood and the second who had to draw from my hand. I let KK know this in advance. She spent a good minute plus searching for the right place. I felt zero when she inserted the needle and my four vials went fast. That is rare. Only one other phlebotomist in the last 11 years has been able to do that. I told her I wanted to hire her for any future work I need! She's very direct and to the point and does her job. Love this. Hope she stays at this location always or I'll follow her to another one!

Bre took amazing care of me! I was in and out. Booked online and checked in on my phone. Didn't…read morehave to touch anything anyone sick maybe had.

Nobody was at the front desk to greet or say goodbye. Appointment was made for 12:20 and didn't get…read moreseen till 30 minutes after. If you're not going to be seen at the appointment time then don't take so many appointment times that are all at the same time. Very small waiting room, many people had to stand while waiting. Check in system was having glitches and not very convenient. Lady with the curly hair was very rude towards the customers .

Just tried to check in and get labs drawn here while concerned with having either Epstein Barr…read moreVirus or kidney rejection of my transplant kidney. 102 fever and clearly look terrible. Arrived at 12:28 and the employee told us she was going on break for lunch at 12:30, and I'd have to wait until 1:30. Baffled by the total LACK of customer service sense or basic human empathy.

From the owner: Quest Diagnostics empowers people to take action to improve health outcomes. The company was…read morefounded in April 1967 as Metropolitan Pathology Laboratory, Inc. Corning Glass Works acquired the company in 1982 and later spun it off as a publicly traded company under the name Quest Diagnostics, at the beginning of 1997. Quest has developed countless innovative diagnostic information services, with several firsts for clinical laboratory tests in areas such as women's health, genetics, infectious diseases and cancer. Today, Quest provides thousands of laboratory services, from genetic tests to predict cancer risk to biological tests for diabetes and heart disease, to empower people to take action to improve health outcomes. One in three American adults and one in two physicians and hospitals use the company's services each year, and our 45,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives.

I visited the Plano office located at 1800 Preston Park Blvd ste 102…read more The lady that waited on me was very professional and very helpful. My experience was pleasant. Thanks, Erika

Surely one of the very worst aspects of falling ill is the possibility of having to engage with…read morethis organization. Getting an appointment is difficult because it requires app access and their app is flawed. Why don't they collect specimens on weekends port after 5? Creepy waiting rooms. Poor to non-existent phone access. Feels like being in a dystopian scifi movie when I arrive at the site and must engage with the robot check-in podium. Some staff project a warm, kindly spirit but most act like machine components. Maybe I'd overlook all of that but they don't consistently deliver reports. I trust my doctor but not these people.

Don't bother, just got to touchstone or literally anywhere else. The staff is grossly and…read morenegligently incompetent and rude. 1. I realized I lived closer to richardson location than Dallas, so I called the dallas location where 2 separate doctors had sent orders for 2 separate mri. The dallas people said no problem we confirm both orders have come in and we'll just make it to where you can schedule them at richardson. 2. I call the richardson location they CONFIRM both orders but say there is a problem and they need my doc to send a new fax, so I call my doctor and she sends the order again. I call back and CONFIRM that both MRI are going to be done the same appointment. 3. An hour before my appointment they tell me they're running late and delay my appointment by 30 minutes. 4. When I get there they make me wait 40 minutes AND THEN tell me they only have one order. I tell them that their receptionist had confirmed both orders and the same appointment for both. They do a fake apology of the sorry not sorry sounds like your problem not ours. So I only do the one MRI. The tech was rude and combative and the manager was a spineless mgmt type. 5. To schedule the other one they tell me no location has ever had a second order and that I made a mistake or the doc made a mistake. I call the doctor and they explain with a confirmation number from gateway that the fax had been sent received and confirmed. The receptionist says it was sent to the wrong number which the doctor said to them was given to her by gateway themselves. 6. After I leave they find the order, call me to schedule. They tell me they cant even do that kind of mri in the first place which im pretty sure is a lie because they dont want to see me and acknowledge their mistake given that when I originally scheduled they named both orders and confirmed all the details at that location. 7. They tell me that a survey will follow after they schedule and to stay on the line to give my thoughts and then they immediately just hang up. All around incompetent, lazy, late, and incapable of accountability. As someone with chronic pain and too many doctors this place is more a barrier to health than a credible business. Wasted my time which i dont have enough of and my peace of mind which im trying to get back. Wholly unsatisfactory and the staff should be embarrassed. I will be letting all of my doctors know. Ive never had problems with touchstone and will refuse to go to gateway again. Ridiculous.

11/7/24: I've been going to this location since 2021. I have always had a good experience during…read morethe check in process, while getting Xrays, CT scan or an MRI. Today I was greeted by Evelyn. She was very friendly and made me feel welcome. Bushra was the Xray technician and she was also very friendly and thorough. When given a choice, I prefer this location. It's very convenient, easy access, and plenty of parking.