I visited the Plano office located at 1800 Preston Park Blvd ste 102…read more The lady that waited on me was very professional and very helpful. My experience was pleasant. Thanks, Erika

Surely one of the very worst aspects of falling ill is the possibility of having to engage with…read morethis organization. Getting an appointment is difficult because it requires app access and their app is flawed. Why don't they collect specimens on weekends port after 5? Creepy waiting rooms. Poor to non-existent phone access. Feels like being in a dystopian scifi movie when I arrive at the site and must engage with the robot check-in podium. Some staff project a warm, kindly spirit but most act like machine components. Maybe I'd overlook all of that but they don't consistently deliver reports. I trust my doctor but not these people.

one they don't try to even acknowledge people as they walk in and if you ask them questions very…read morerude. my mom went alone to get her labs and she forgot her requisition form and they were gonna turn her away but she called me and I told them she left it at hom. the representative who was talking with her asked if I could text a picture of it and I did and she said oh I can't print it can you email it to me in pdf file. I've worked in the medical field as a manager and Ma and I've worked with these vendors why she couldn't try and find her order on there computer is beyond me. But the fact that she was rude to an elderly person and not very helpful is what is horrible.

I usually use my PCP lab at BSW and get blood drawn on first attempt. The doctor ordering this…read morebloodwork requires me to use LabCorp. 2 failed attempts by technician, then he called in a nurse (who just reported to work) to perform the 3rd successful attempt. I guess I will have to change this doctor. I am not willing to go through this unnecessary pain again.

Very impressed by the speed of check-in and how quickly I was seen. I've had blood work done twice…read moreat this location, and both visits were completely seamless. I'm always nervous around needles, and giving blood can be difficult for me, but the phlebotomist here is hands down the best I've ever experienced. No multiple pokes and only minimal discomfort. She is by far the most talented professional I've ever seen when it comes to drawing blood.

If I could give it a zero I would!! no one was at the front desk for about 30 minutes! I couldn't…read morehear them in the back cackling. Said hello several times no answer. Not a will be right with you nothing. So I left! Trash customer service! Would not recommend!

Not respectful of appointment times. I sat for 20 minutes after checking in with no one being…read moreserved and no one else in line or checked in. I observed employees not wanting to get started. I inevitably couldn't complete my appointment as I had to get back to work across town.

I was helped from Lorena she was amazing she made me feel safe and comfortable even with my fear of…read moreneedles and she made me laugh and she was overall a great person!

I honestly do not even know where to start with how grateful I am for Dr. Anamekwe. She became so…read moremuch more than a preceptor to me. She genuinely cared for me like I was her own daughter, and my parents and I are so thankful that I had the chance to meet her. I learned so much medicine from her, but more importantly, she taught me what kind of doctor I want to be. She showed me that being a good physician is about listening to your patients, educating them, understanding their lives, and always doing what is right for them. She is one of the most ethical, kind, patient, and caring doctors I have ever met. She is incredibly passionate about holistic and preventive medicine, especially metabolic health. She takes the time to teach her patients about nutrition, medications, and making healthier choices in their everyday lives. She truly practices what she teaches. She grows fresh herbs at the clinic and gardens at home, always finding ways to encourage her patients to eat better and take care of themselves. She also helped me personally change my own habits and take better care of myself, and I ended up losing weight. She listened to me and supported me through things in my personal life too. She cared about me as a person, not just as a medical student, and I will always be grateful for that. I had the opportunity to watch her work through complicated cases, recognize things that had been missed, and advocate relentlessly for her patients despite insurance or financial barriers. She taught me that medicine should never just be about money. It should be about caring for the person in front of you. Even after my rotation, I have heard so many times from her patients and other preceptors how lucky I was to learn from her. Her patients truly love and trust her, and I completely understand why. She listens to their stories, remembers the little things they tell her, and makes them feel genuinely heard. I still return to the clinic because I genuinely want to keep learning from her. I know that every time I am around her, I learn something new and become a better physician. My parents and I will always be grateful for Dr. Anamekwe. She has changed my life both personally and professionally, and she has shown me the kind of physician I hope to become one day. She did not just teach me medicine. She taught me how to care for people, and that is something I will carry with me for the rest of my career.

I absolutely love this Doctor!!!!! She is attentive and the great thing about her is her listen to…read morewhat you say and tru to find the problem!!

Pre TSA service for registration. The building and doors don't have signage that is very clear so…read moremake sure to go to the "Fastest LABS" located in suite 101. The old couple here who owns the place can be very slow but they still get the job done. It's definitely better than driving to the airport if you live far from it.

I had a very disappointing experience with this clinic regarding both DOT testing and customer…read moreservice. The clinic hours online state they are open until 5:30 PM, so I called ahead on Thursday to ask if I could come in Friday around 5:15 PM after getting off work. I was initially told they close at 5 PM, but after I mentioned the hours listed online, the owner/employee agreed to stay a little later for me. I appreciated that accommodation and made the effort to come in immediately after work. Unfortunately, when I arrived, I was told the doctor had already left and only the urine portion of the DOT testing could be completed. DOT testing includes both the urine screening and physical exam, which is exactly what I had requested over the phone. That information should have been communicated clearly before I drove there considering that's what a DOT test is. What made the situation even more frustrating was the way it was handled afterward. Instead of acknowledging the misunderstanding or offering a professional explanation, the attitude I received was dismissive and unnecessarily rude. The woman at the front desk was visibly irritated the entire interaction. When I explained I would need to return another day and take PTO from work to do so, her response was "Doesn't matter, whatever" in a rude tone, followed by complete disregard when I said "have a good day." I understand scheduling mistakes and miscommunication can happen. They treated me like I was a favor. What is not acceptable is treating patients with disrespect when the confusion came from the clinic's side. Professionalism, communication, and basic courtesy matter. Unfortunately, this experience left a very negative impression, and I will not be returning.

Came in for 2nd degree burns. Everyone was nice, it was quick, they took care of me for my burns.read more

This is not where you want to go in an emergency. The doctor did not examine me and said he could…read moreonly treat symptoms not run any tests. Nurse did not use gloves and told me not to eat anything for 12 hrs. Doctor reluctantly gave me fluids and they left me in a room with a beeping machine for hours. I was so sick I could barely move. I had traveled to Mexico City and had diarrhea for 11 days and had not eaten a meal the whole time. I ended up having to go to UTSW where I was properly treated and given meds. Baylor, you need to shut this "hospital" down. Looking for help in the middle of the night alone and I picked the wrong place.

First time here! Doctor and Staff, Extremely Professional, caring and attentive!!! Ensure you…read morereceive the absolute best treatment !!! Outstanding service!!!

Just dropped this clinic because of the WORST office staff EVER! Dr. Johari is a good doctor, but…read moreshe has the absolutely WORSE office staff I have seen in my 50+ years. Set an appointment for a Dr. visit and a possible x-ray from an injury that "might" be work related. This was something for the doctor to determine as there were several variables. Once the nurse heard the word "JOB", she cancelled my appointment. I never got to finish why it might be job related or might not be, as I was at work with my boss in front of me. Called the next day (as they close before I got off work) and was told the nurse was with a patient and she would call back. I stated, I wanted to reinstate my appointment this afternoon and that it was cancelled wrongly. 3 1/2 hours past with no return call. I called back and cancelled a future appointment for a checkup that was over 2 months away (soonest possible date). Less than 5 minutes later, a manager called me to ask why I was cancelling my appointment. That confirmed my opinion that this office is more worried about counting their $$ than helping patients. Over 3 1/2 hours and still counting for a patients health concerns vs. under 5 minutes after cancelling an appointment. My wife left years ago for the same problems. The manager stated that we don't call patients back until the end of the day and that was policy. My wife found that they just don't call patients back unless it was over billing. No wonder so many are demanding free health care. They must all have visited this clinic! All kidding aside, in my opinion, their action proved to me that patients are here to serve the clinic, not the other way around. $$ over patients = Goodbye! Hope all that bean counting over caring for your patients serve you well. I won't be one of them.

As a healthcare administrator, I understand the importance of having friendly, knowledgeable,…read morehelpful staff at check-in. This place does not have that and is the reason we left before being seen this morning. My husband brought our daughter to have her wrist checked this morning and experienced what others on Yelp have reported, a rude receptionist who was unwilling to help. Do not come here...Make You Well less than 2 miles away on Renner is where we're taking our family's urgent care needs.

Wonderful care and friendly staff!…read more My daughter was in need of an X-ray after a basketball injury, but we were visiting from out of town and weren't familiar with the area or where to go. We checked Yelp and decided to visit this location (which was 15mins away from where we were) based on the 5 star reviews alone-- I'm so glad we did! We were greeted upon entry, electronically filled out the new patient info, then called back right away. The doctor and nurses were very warm and knowledgeable; taking the time to thoroughly explain, diagnose, and provide a treatment plan for my teenaged athlete. I was very impressed by the level of care, cleanliness and customer service provided by this clinic. I hope to not have to visit them again for anything serious, but I'm glad to know that this wonderful clinic exists should I ever need urgent care in the future. I highly recommend this location!

Had mammogram October 30th, received letter the following Thursday the report was incomplete due to…read morewaiting on previous films from Baylor, but did note there are group calcifications that needed further testing or the films to compare. Went into the office to make sure they received the films this past Monday and it is now Saturday with no responses. When you call the number in Wylie, you are transferred to a contact service and you wait anywhere from 20-30 minutes for them to answer. Very frustrating and wish I had another choice to go somewhere, Baylor doesn't accept my insurance for mammograms. I understand there are office policies and such, but this office is slow to respond and does not answer their phones.

I arrived early and appointment taken early. Everyone was nice and respectful and the procedure…read morewas quick and painless. Great job and I was out the door 15 minutes after what was my appt time!