You call needing verification of medical history and these dumbasses send you to the pharmacy link,…read moreor the referral link, or some other que because they can't handle 5 people and 3 doctors. The doctors DON'T listen to what is said and immediately try to shove some pill on you... You describe certain concerns and they act like you didn't say anything. Ordered a certain med for a GI issue... They submitted the req as a quick fix for arthritis. They're going to kill someone because of their pathetic listening skills.

I have united healthcare and we have an App, the app show tier 1 witch co pay would only be 10.00…read moreWhat they do is lie act like they're 21 and then start charging you $40 the accountant even admitted they were tier one and should only be $10 and they charge me $10 a few times and every time I would go they were still try to charge me 40 .00. The accountant doesn't know what she's doing and it's not helpful at all. The receptionist are very nice and very helpful. The nurse are as well is just the accountant that's money hungry

I finally had a chance to speak to the manager named Nora who made excuses for her staff and told…read moreme pretty much in so many words that this was all in my head and that I am making this up by saying I'm sorry you felt that way. She never for once made a statement that showed she believed anything I complained about. She kept insinuating that it was in my head and the employees did not engage in unprofessional behaviors. I told her that if she does not have camera with sound on it then she cannot verify if what I am saying is wrong. She was not there and did not go through what I went through. I have never felt so uncomfortable before in my life and I did not deserve to be mocked and made fun of. All I did was come in for mammogram and was humiliated and used for amusement. Instead of staff working they were preoccupied with socializing and fraternizing. This is unacceptable and management should worry about retraining their staff and maybe employing more professional ones. Instead they don't feel their staff is wrong in anyway and think the customer is the problem! I was not happy with the conversation that Nora had with me and as a manager she is not going to do anything to rectify the situation. Instead she called to offer an insincere apology and told me that she is sorry I felt that way I did. Do better! Pls. Unacceptable!

Excellent service. Had written orders for MRI, delivered and they got approval and did it same day…read more 5star

Very friendly staff and great service. Appt times available and not waiting long for screening…read more Techs very nice and explain each step.

Went for my appointment which took 3 months to get, only to be told it was moved to another day…read more So only choice was to wait 30 minutes for tech to get back from lunch as I had a 1:00 appointment to see if they could work me in. Tech's approved working me in and Ellie then checked me in she was very professional and friendly. Jennifer the tech who did my test was also very friendly and professional. They work hard to ease the patients.

Slow and not very kind. We were the for an exceptionally long time. We'll find a different imaging…read moreplace in our network.

From the moment you walk in, you are made to feel at ease. Stephanie greeted me with the biggest…read moresmile. I was a few minutes late for my appointment and she was very understanding. The check-in process was a breeze and I was taken back immediately. The equipment here is state of the art and the technician was very knowledgeable. It's so nice to have a location in Rowlett now.

I have gone to Dr. Khan for over 34 years . He has staff members that have been there for that many…read moreyears as well!! They are amazing ! I do hate the fact that I in am continually in his office. Amazing doctor and Mary is his PA and she just as amazing!

From the owner: Best Oncologist and Hematologist in DFW! Offering the most advanced, patient centered care to DFW…read morefor over 40 years! Call us today! 972-548-9690.

If you've been coming to this specific location for years, don't panic when you can't find them --…read morethey've moved!! They were east of the McKinney Hospital -- now they're in the new building on the far west side of the hospital. Definitely an upgrade from the old digs lol. The Yelp address on this page is correct. Four Stars for what I went through! My order for a diagnostic mammogram took weeks to process. Every time I called Solis, they swore they never got the fax from my PCP. My PCP swore Solis was the problem. Pointing fingers at each other caused me to make an in-person visits to both places to finally secured my appointment. Not great customer service. While sitting in the lobby for my appointment, a few patients started chatting -- turns out, they were in the same paperwork purgatory too. Outside the paperwork issues, every person I interacted with -- front desk, techs, and doctor -- was incredibly kind, helpful, and patient. The actual care was excellent, even if the road to get there felt like running an obstacle course in flip-flops.

They used to be good. Starting with scheduling, I had to speak with 2 separate individuals. Neither…read morewere knowledgeable and both sounded like they were in bed, very muffled and clearly perturbed when I asked them to repeat themselves. Also, neither were particularly knowledgeable or helpful. The office manager can only repeat what their guidelines are and wouldn't dare lift a finger to actually help. The intake ladies were nice, but like the office manager, only repeated guidelines making it impossible for me to move forward. I know this service is a cash cow and business is clearly very good. I guess that's why decent customer service bypassed. It's also very necessary and. I'll be looking to get it done with a business that actually tries to assist patients.

I had the strangest experience there and probably the most surreal and uncomfortable situation at…read morean imaging place I've ever encountered in my life yesterday. I had to reschedule my first x-ray appointment in Wylie because their equipment had broke down and they were able to reschedule me in Allen the same morning. When I checked in, the lady I worked with was in the far left corner and she was very polite. I had mentioned to her. I did not fill out the online check-in information and preferred to fill out paperwork and she said no problem. When I returned the paperwork to her, I mentioned to her that my birthdate was wrong. I then noticed the lady on my right. (Her name was Coy) spoke under her breath out loud and said ,"If you had filled out the online application, you would've noticed that." It was very flippant remark and with a snippy tone. She was working with another patient and I was taken back by what she had just done and I decided to speak up and advocate for myself, and I said, " Did she just talk under her breath about me ?" to the lady in front of me. And then Coy spoke up again said," oh I didn't mean to hurt your feelings," in which I then replied," you have not hurt my feelings, but you're behaving in a very unprofessional manner, and I can't believe you would be checking out this patient beside me and also be talking under your breath about me which has nothing to do with you." She tried to defend herself and I just walked away and sat down and waited for my x-ray. Once I'm called back, Tricia takes me back to the x-ray room and as she's getting things ready there's a knock on the door and Tricia opens the door and isn't surprised to see Coy at the door and let's her in. !!!!!!!!! Mind you I feel like I'm in a movie right now. It's the craziest thing! I look at Tricia. She doesn't look surprised and is avoiding eye contact with me so I'm thinking to myself, "Had Coy asked permission from Tricia to allow her to corner me in the x-ray room to talk to me again about the situation up front? It was crazy. Coy starts apologizing to me and states that I've misunderstood and she had no bad intention. I'm still freaking out that this is even happening and I look at Coy and I tell her that I didn't appreciate her talking about me under her breath when she wasn't even the person checking me in or taking my payment and she kept talking over me and she wouldn't let me finish my sentence. Tricia, the x-ray tech was just watching not doing anything about it not telling Coy to go away not protecting me as a patient and I finally had to raise my voice and tell Coy to get out of the room so I could get my x-rays completed. It was absolutely bizarre and frightening at the same time and I couldn't believe Coy had gone from the front desk to the x-ray room to talk to me about this when I'm trying to get an x-ray. I was so shaken up. It was very hard for me to go through the next 15 minutes of x-rays. I was so upset. I was on the verge of tears. It was horrible. I spoke to the manager Lauren afterwards and she was very kind to listen to my experience and she assured me that they would be escalating this to upper management and it would be taken care of. I have not heard from their office yet, but I hope this never happens to anyone else. It was truly traumatic and it made no sense.

What a wonderful place!…read more After a terrible experience elsewhere, I decided to try Envision. Sheesh, I am so glad I did! It was a great experience from walking in the door; it's a welcoming office, clean, and the team is courteous, from booking the appointment to the actual visit! The "People in the back," Jason and Millie, who actually did the MRI, were very kind and communicative (every step of the way); they followed safety protocols (gloves, needle, etc.). I am grateful to have found this place. If you're looking for a place that treats you with heart... like a human being, this is your place! A big fat THANK YOU to Envision Imaging (Allen, TX),

Very good timing and behavior of nurse, she was very kind, the office was great as well. I will be…read morerecommending you everybody needs the exam

Able to make an appointment easily. Waited only a short amount of time in the waiting area once I…read morewas checked in. It took about 5-10 mins to perform the capture of images. I was however surprised at the cost after insurance was applied, it was a very high out-of-pocket. Touchstone did however provide a payment plan, which helped very much.

If you can't make it to the moon, at least aim for the North Star--because apparently that's where…read moretop-tier MRI experiences are happening. I recently had an MRI at NorthStar Diagnostic Imaging , Allen, and I have to say... I was not expecting to leave smiling after voluntarily entering what is essentially a very polite, high-tech tube. But here we are. From the moment I walked in, the staff operated like a well-rehearsed pit crew--efficient, friendly, and reassuring without overdoing it. There's a calm professionalism in the air that makes you feel like you're in very capable hands (and not about to be launched into orbit... probably). And then there's Zahra--the MRI professional who deserves her own spotlight. If there were an Employee of the Month (EOM) hall of fame, she'd already have a reserved parking space. Clear instructions, great energy, and just the right amount of humor to make the whole process smooth and surprisingly pleasant. She turned what could have been a tense experience into something that felt easy and even--dare I say--enjoyable. Bottom line: If you ever find yourself needing an MRI and wondering where to go, skip the rocket ship--NorthStar Diagnostic Imaging will get you stellar service right here on Earth.

The staff are very pleasant and good. My problem is their poor accounting and refund process…read more Somehow a few visits 2 years ago ended up with a $95 credit. It was never refunded to me. I only found out after a recent visit and not until after when insurance settled and they wanted the remainder due, I found then the credit was applied. I called them twice to alert and politely complain about them having my $$ for 2 years. No explanation other than it was applied to your bill. Good customer service would have returned my money long ago. I wonder how many others are due money and have no clue. I'll choose others for service going forward.