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    Gateway Diagnostic Imaging - Plano

    3.9 (95 reviews)
    Open 8:00 am - 2:00 pm
    Updated 2 weeks ago

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    4 years ago

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    5 years ago

    Good people, clean environment. Little wait time. I would definitely use Gateway Diagnostic if needed again.

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    Photo of Bee B.
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    6 years ago

    Excellent team. World class experience. Especially during the pandemic. Please see them for any imaging.

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    4 years ago

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    5 years ago

    Staff is very professional. Didn't have to wait a long time. I have another MRI scheduled with them in January.

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    5 years ago

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    5 years ago

    Sent small bill to collections at the beginning of the pandemic without trying to properly contact. Unethical practice.

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    10 years ago

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    8 years ago

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    8 years ago

    Friendly, clean environment that made me feel at ease. I highly recommend Gateway Diagnostic Imaging.

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    Page 1 of 3

    Ask the Community - Gateway Diagnostic Imaging - Plano

    Review Highlights - Gateway Diagnostic Imaging - Plano

    I didn't think I'd write a review for an MRI, but I have to because of the amazing technician that assisted me.

    Mentioned in 12 reviews

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    Summary: I…read more*recommend* Envision Imaging on Plano Pkwy for patients in the area who have Diagnostic Imaging orders from physicians and surgeons. Details: Envision Imaging is conveniently located on Plano Pkwy near Marsh Lane. Gorgeous and sparkling clean medical office building. I had an MRI and CT Scan this week at Envision Imaging. Nurse was professional, a good communicator, friendly, and cheerful. It is wonderful to have a nurse who smiles and can relax a patient. Nurse explained everything in an easy way for me to understand. I appreciate her expertise and her willingness to have short conversations with me. She gently inserted the catheter that was used for contrast dye. She also gently removed the catheter after the procedures were complete. MRI and CT technicians were also professional and good communicators. They also explained everything ahead of time so I knew what to expect. Two days later I returned to Envision Imaging to pick up my CD-ROM of previous imaging. I also picked up a CD-ROM of the MRI and CT that Envision Imaging performed. Front desk staff was friendly and efficient. They quickly provided the 2 CD-ROM that I ask for. Thank you to the entire staff at Envision Imaging on Plano Pwky. I recommend this to patients who need diagnostic imaging. - SS

    The staff of this place is so disrespectful my experience here was really bad they were so rude the…read moredidn't even acknowledge me they didn't even know what my doctor ordered and were confused the entire time and the way they were talking to me was so rude and unprofessional

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    Texas Radiology Associates - mammography

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    This review is actually information for all of the people who are currently frustrated with this…read morecompany (as was I a few weeks ago). My doc ordered some tests and I received a bill for thousands of dollars. Since my insurance is pretty great, I knew this was an error. Before I had a chance to figure it out I got a call from CMRE (a collection agency) within a week of receiving the first bill. I was not happy, and I was told by the collection agency that NO insurance had been applied. Now I was pissed. I told the agent which insurance I had and she asked me for their phone # - wait, really? I told her to figure it out and fix it, the end. I tried to call CMRE a few days later for a status and had a really bad connection and was told their phones were down. The whole thing seemed super shady. I brought the bill to my next doctor's appointment and they told me to call Texas Radiology directly at (972) 867-7862. I called and left an angry voicemail and my call was returned promptly. I was told an error with their new system sent all bills straight to collections and I actually owed about $40. She apologized, took my payment and emailed me a receipt. 4 stars for handling it quickly, minus 1 star because the company should have been proactive in reaching out to patients after identifying this issue. Hopefully this helps someone else in the same situation.

    How frustrating to deal with this scammy organization. Super unfortunate because we LOVE the…read moredoctors. However, we asked ahead of time and were told they were in network. Months later we are receiving bills saying they are not covered due to being out of network. It is impossible to get anyone to contact us to remedy the situation. I have been calling, messaging, waiting on hold in chat, doing everything possible. They say they will contact within 24hrs but this is a lie. They never contact us back. For as many people that are commenting the same things...we should look into a class action lawsuit. I think there's no way it's legal to have no way to discuss bills.

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    Gateway Diagnostic Imaging - Plano - diagnosticimaging - Updated May 2026

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