Oh my gosh, this place is amazing. Got my appointment walked in within two minutes. They had me back. I laid down. The gentleman, shook my hand and introduced himself and told me what he was going to do. He really cared. It was just such a high-quality place the Type of Care this place gives you is amazing and then to get your results and they go through it with a fine tooth comb and they tell you about each part of it and give you diagrams to touch and learn about what's going on highly recommend this place. I will definitely be going back here. they really care and take care of you. read more

Quality care and so much more affordable! Very transparent with pricing up front which I really appreciated. I was able to get in on the schedule the same day and Cindy and the staff made it so easy for me to get my imaging done. So thankful for this group! read more

the technician was extremely helpful in explaining the procedure and made the experience non stressful. the care and consideration was wonderful as I was somewhat nervous. overall I would rate it a 10! read more

In the past we have had no issues with Gateway but for some reason it's the start of 2025 and they need to get their business together and better organized. I had scheduled my MRIs that had to be done before March. I spoke with a kind woman back in December, she helped me get what needed to be done. Painless right. The next day I got a phone call telling me we need to schedule your MRIs . I told them I was already put down for these dates (I had 4 but had to break them up). They said " oh okay cool" and hung up. A week later it was a different person saying the same thing. I told them again it was set up already. They said they were sorry for the misunderstanding. And for the next week they spammed my phone saying I needed to schedule! The price also changed each time too. But finally got the proper amount. I'm sorry, $8k out of the blue in short notice like that, just won't happen. Again, have never had issues up there until this year. I don't know if it's new management or someone isn't up to speed up there. Write stuff down! It's been a headache the past almost 2 months now. read more

I made an appointment for a series of x-rays through my medical doctor and they were able to see me within a week although they told me they would call me to confirm my appointment a day before my appointment. They actually failed to call me. I had to call to confirm my appointment the day of the appointment. Yeah kind of wordy. The building that Gateway is in does not require a mask however, certain businesses inside that building do require a mask including Gateway itself; very inconsistent policies. Anyway, the x-ray technician was courteous and I was able to get in and out of there within 15 minutes. read more

Tremendously unimpressed with my initial contact to set up the appointment as directed by my referring provider. Apparently patient means the person that they are to take care of needs to wait patiently until they feel like getting around to meet their needs. My referring provider gave me my referral and simultaneously told me that they sent over a copy. I was instructed to call to set up the appointment and quickly so that my images would be ready for my follow up appointment. The receptionist response screamed patients don't matter at Gateway. I was told that they are "order driven" and that "someone" would get back to me in a week or 10 days to let me know when and if I get an appointment. Only if I don't hear from them in 7 to 10 days should I bother to call back and follow up. Aside from very poor patient relations, it's a problem since it doesn't allow sufficient time to get the images back before the doctors office has scheduled my follow up. Heads up for physicians who don't like getting negative reviews on yelp: Don't treat patients in a way that earns negative reviews. read more

I had an appointment for both ultrasound and X-ray, and I was done with both in 24 minutes. Everyone was thorough and professional, yet friendly. Highly rated. read more

I had to go for an ultrasound. I received a call informing me of my copay which seemed high, they told me that I had not used up my deductible. But actually this procedure does not apply to my deductible. I called my insurance and they told me the same and I only owed less than $50. I called Gateway and asked them to verify with my insurance - ofcourse they did not! so I called again, this time I got Joyce, I believe she is one of the front desk employees. I explained the situation to her. She was curt, not rude but very authoratative with me and insisted they are right. I called insurance again, and this time my insurance member services rep called Joyce and explained to her and she took care of the adjustment. Why did she give me attitude? The technician who did my ultrasound, was ok, very to the point and got the job done - not particularly warm, but professional. read more

Great experience! Not only were the two ladies in the front super sweet and answered all the questions for everyone in the lobby, but the man who did the chest x-ray was the sweetest person and really showed that he cared about the patients coming in. I was in and out in under 15 minutes! read more

Fair price, good service. MRI was scheduled expeditiously. The contracted rate with my insurer was lower here than at many other facilities, higher than a handful. As a long time employee of a surgeon's office I can say without a doubt that the quality of the images and radiologist reads was just as good as any hospital based facility at 1/2-1/3 the price. No frills facility, but clean and friendly. They have everything you need. I did have one recommendation, nothing serious at all. Management was very quick to respond to my feedback. A great experience overall. read more

Do not advise to go here. Discrepancy in the doctors orders and what was done so has to make two visits. Billed for both even though it should have all been taken care of at first visit. Then no communication about outstanding balance just turned over to collection agency. Very poorly run medical facility. read more

I've had several imaging services done here. Postives: they accept insurance, their radiologist are employees (so no surprise radiology bills), and their services are professional. I love that they are a one stop shop. It puts me at ease that the price tag is WYSIWYG (What you see is what you get. ) All my services have been done during covid, but I've had no issues or reservations about compliance with guidelines. Overall VERY satisfied. Negatives: none in my experience. read more

I had called them to check the price, which they had to run the insurance. I also asked for the price without the insurance. When I actually called to make the appointment I could not get through. Later I found they had blocked my phone ( I could reach them by another phone at the same time). What service is this? Was it because they thought I was uninsured? Is it even legal for them to do so? I immediately decide not to go there. read more

Have been here a few times - each time they have been very professional and quick. If there is a cancellation earlier in the day they call to see if I can move the time up which is really helpful with my schedule. Thank you! read more

I came here recently for an ultrasound of my thyroid. Likes: - Good parking in front and back of building - Their office is easy to find on the ground floor - The office was well kept and decorated - Staff was friendly - They let me use their restroom instead of the main one in the hallway Dislikes: - Longer wait than expected wait and my appointment didn't happen on time - Ultrasound tech was friendly overly and strangely chatty I'd recommend them! Nothing stellar, but nothing awful. read more

I had a great experience with this imaging center from start to finish. Every person I came in contact with was friendly. I got quick service too! read more

Made an appointment for 4:30 p.m. to get x-rays. I got a call the day before confirming my appointment for 4:15 p.m. Now they tell me I'm supposed to be there 15 minutes early to fill out paperwork. Such an expectation would be nice to know when actually scheduling the appointment. Gateway is located inside an office building with no signage out front, just the address number. The first thing that hit me upon entering the suite was the super strong smell of fragrance in the air. It was a pleasant smell but was so strong and over-powering I ended up having to cover my nose at one point. Filled out the paperwork and returned it to the receptionist. She asked me to sign one page that said I didn't authorize them to discuss my treatment with anyone, except I had to point out that what she was asking me to sign did not say what she said it did (lawyers read what they're signing or not signing). She copped an attitude after that and pretty much took the paperwork back and moved on to other tasks without another word to me. I would replace her if I was in charge, solely based on how she treated a patient. My experience after that point was great. I was taken back for x-rays on time, and the technician was very nice. She was able to develop and see the images she'd taken within a few seconds, and took more because the bones weren't quite aligned properly. I appreciated that because if the correct anatomy could not be visualized, it would mean another trip for x-rays. I was out of there by 4:40 p.m. read more

Gateway Diagnostic Imaging - Plano - Waiting area - Diagnostic Imaging Near Me - Plano, Texas

Had 11 appointment arrived 10 45. Waited til 11 30. Nothing. Asked about and told Oh we are running late so won't be for a while longer. Girl was not apologetic. Cost me $30 in Uber. Canceled with them and will find another place for MRI read more

Good people, clean environment. Little wait time. I would definitely use Gateway Diagnostic if needed again.

Excellent team. World class experience. Especially during the pandemic. Please see them for any imaging.

Beware! They will deceive you by stating that you can pay cash and file a claim later after insurance approves. This is a lie. They just want your money. read more

Staff is very professional. Didn't have to wait a long time. I have another MRI scheduled with them in January.

Was told at the front desk that my part would be $745. I told her that sounded high because my insurance usually pays for most, if not all, of imaging costs. She basically told me to pay $745 or leave. I paid her because I was in terrible pain and needed this done now. When I received my EOB from the insurance, THEY had paid $745 and the rest was discounted per the contract. So, basically, they wanted to me to pay the insurance portion for them to hold until the insurance money came in. On the bright side, the technician was very friendly and personable. In addition, once I spoke to the billing department, both girls were very nice and understanding and got the refund pushed through pretty quickly. The technician and the billing department are the reason they even got 2 stars here, otherwise it would have been zero. Please teach your front desk people how to understand insurance benefits and don't give people the "pay now or go somewhere else" attitude. I am headed out for a different scan right now, but it will be at a different facility that files my insurance before billing me for anything left over. read more

Sent small bill to collections at the beginning of the pandemic without trying to properly contact. Unethical practice.

Avoid this place you can. They are the only business I've ever encountered in my life that SENT MY BILL TO A COLLECTIONS AGENCY without making ANY attempts to contact me first. This is seriously a new one for me. I'm 33 years old, I have an immaculate credit score. I've never encountered a business that manages their billing and contact practices so poorly. Shameful. Avoid this place. read more

Everyone was nice, friendly and very helpful. Pleasant office environment, very professional. The wait wasn't long at all roughly around 10 or 15 minutes and they give you a copy of your images, also if you ask they will e-mail the report as well. I would recommend Gateway Diagnostic Imaging to friends and family. read more

Wasn't awful. Don't forget your paper work, they won't let you even check in without it. Not even if you're already in the system or with a license and insurance card. Front desk was vacant 95% of the time. Once I made it past, the CT person was great. read more

Modern and clean facilities. I'm normally seen within 10 minutes of my scheduled appointment time. Overall, this is a good office with a compassionate staff. read more

Do yourself a favor and avoid this place at all costs. Their billing department is so dishonest and rude, while their management / customer service is awful and poor. Gateway Diagnostic Imaging tried to overcharge me around $1,450 and even blamed it on my insurance. I also waited a couple of days to hear back from them, when they promised to give me a call back the same day. Always do your own research and do not trust them when they send you additional bills. Such a poor and negative experience. read more

I was referred to this company by my spine doctor that is in the same building. I needed an x-ray to show the results of my most recent surgery. They were very friendly upon arriving and quick to call me back for my procedure. I had very little wait time and the nurse was very accommodating to me since I had just had spine surgery a couple of weeks prior. My images were delivered to me on disk within 15 minutes after returning to the waiting room. They are very quick and on top of things here. I definitely recommend them for your imaging needs. read more

I went there for an ultrasound because it was the less of all my choices. Everyone was friendly and helpful when I signed in. During my ultrasound the tech was nice. They even gave me a copy of the ultrasound. read more

This place is amazing! I managed to get an appointment in one day and only waited about 10 minutes for my appointment. The technician was awesome; he explained everything to me before he did anything and answered my multitude of questions in a friendly and professional manner! I will return for my diagnostic needs in the future! Oh....and did I mention that they are priced MUCH LESS than other places? Icing on the cake! read more

I received excellent customer service from the moment that I checked in and all through the Xray process. Everything went very quickly and smoothly. The office, changing room and waiting areas were very clean and neat. A very pleasant experience. I would recommend Gateway Diagnostic Imaging to anyone needing this service. read more

Exceedingly good experience as the staff was friendly and professional. Had almost no wait time. The technician answered all my questions and performed the imaging scans without any problems. Excellent feedback. Was given a cd of my scans and my doctor was immediately sent the scans digitally. Highly recommend Gateway Diagnostics. read more

Finally contacted by clinic manager and billing oversight resolved. Cautiously optimistic the matter is resolved and the time I spent this past year trying to get a resolution is now at an end. read more

I had a positive experience with Gateway. The reception and the staff were friendly and professional. The facility was clean and organized. Thank you for taking care of me. read more

This place was fantastic. They worked me in and were extra kind to me as I was nervous coming from the doctors office. Everyone was friendly and kind. The tech did an amazing job keeping me calm and informed. The results were sent to my doctor immediately. I cannot say enough great things about this facility. I'm thankful my doctor referred me here for my MRI. read more

Friendly, clean environment that made me feel at ease. I highly recommend Gateway Diagnostic Imaging.

Professional, efficient and friendly. CT Scan was quick with just a little discomfort. The technicians let me know what was happening every step of the way and were very nice. read more

I had to have an MRI of my left knee's blown out medial meniscus for the orthopedic surgeon, Dr. Chris Miller (THE best orthopedic surgeon I've ever known), who referred me to Gateway. A little bit of my background regarding my five-star score: I attended x-ray school so I could work my way through pre-med university classes as a registered radiological technologist. Therefore, I know X-Ray Techs and their work environment(s). I'm also a licensed chiropractor, since 1985, who had an x-ray unit in my office. Bottom line: Gateway is a five-star place! The front desk is friendly and efficient. The MRI tech was professional, attentive, and enjoyed what she did with excellence. I was quickly given a CD of my MRI so as to present it to Dr. Miller at the pre-surgery workup. read more