Scheduling was super easy. The technician I worked with was friendly and knowledgeable…read more I was told it would take two days for my doctor to get my results and call me back (sounds like a standard amount of time). My doctor called me less than 24 hours later. Great service from both ends!

Don't bother, just got to touchstone or literally anywhere else. The staff is grossly and…read morenegligently incompetent and rude. 1. I realized I lived closer to richardson location than Dallas, so I called the dallas location where 2 separate doctors had sent orders for 2 separate mri. The dallas people said no problem we confirm both orders have come in and we'll just make it to where you can schedule them at richardson. 2. I call the richardson location they CONFIRM both orders but say there is a problem and they need my doc to send a new fax, so I call my doctor and she sends the order again. I call back and CONFIRM that both MRI are going to be done the same appointment. 3. An hour before my appointment they tell me they're running late and delay my appointment by 30 minutes. 4. When I get there they make me wait 40 minutes AND THEN tell me they only have one order. I tell them that their receptionist had confirmed both orders and the same appointment for both. They do a fake apology of the sorry not sorry sounds like your problem not ours. So I only do the one MRI. The tech was rude and combative and the manager was a spineless mgmt type. 5. To schedule the other one they tell me no location has ever had a second order and that I made a mistake or the doc made a mistake. I call the doctor and they explain with a confirmation number from gateway that the fax had been sent received and confirmed. The receptionist says it was sent to the wrong number which the doctor said to them was given to her by gateway themselves. 6. After I leave they find the order, call me to schedule. They tell me they cant even do that kind of mri in the first place which im pretty sure is a lie because they dont want to see me and acknowledge their mistake given that when I originally scheduled they named both orders and confirmed all the details at that location. 7. They tell me that a survey will follow after they schedule and to stay on the line to give my thoughts and then they immediately just hang up. All around incompetent, lazy, late, and incapable of accountability. As someone with chronic pain and too many doctors this place is more a barrier to health than a credible business. Wasted my time which i dont have enough of and my peace of mind which im trying to get back. Wholly unsatisfactory and the staff should be embarrassed. I will be letting all of my doctors know. Ive never had problems with touchstone and will refuse to go to gateway again. Ridiculous.

I have been referred by Dr. Louis Coates for a sonogram of my jaw. I have been unable to contact…read moreANY Rayus location to schedule an appt., as I am placed on hold by your automated answering service. I would tell you how long I was on hold each time, but my patience expired before any of your staff picked up my call. I am still in need of the sonogram. I would like to schedule at your Richardson location, late afternoon Thursday March 5 or anytime on Friday, March 6, 2026. If anyone reads and reacts to this comment, can you please contact me? Sincerely, Al Harvey Alharvey1949@gmail.com 469-222-5499

What could've been a 5 ***** now deserves only ONE Star!…read more I went to Rayus for 3 X-rays (1 for each hand & 1 for my hip) - I was told that after insurance, my part was $40 - So, I paid that onsite (same day). Everyone was very nice, and I decided right then that going forward, THIS is where we will go for our Radiology needs Sands forward to today ... I received a call from their billing (collection) department saying I still had a balance and to please pay online or call them. I immediately pulled out all my paperwork and confirmed that MY portion stated "Patient responsibility is $40." I called the location directly, talked to Lisa in Billing - she told me that they bill "per scan/procedure" - I recapped the original conversation I had that same day... she said "Okay"..... (crickets) I said "Okay, what" she said "I'll make a note" I replied, "I don't owe that... I am not paying for that because, if I had been told that was the process, I would NOT have had the scans with Rayus (I'm sure they rely on people not knowing this - it's DOUBLE $$ for them!)! She said again, "Okay," I said, "Okay, what?"... she said, "I'll make a note that you're not going to pay it." I asked her... "So, if I were to get an MRI with & without contrast, would it be a separate billing (to insurance) for each one?" She said, "YES"! I said, "Well, that's dishonest and unethical..." (Guess what she said?) ..... Okay... "I said, "Okay, what?" lol (I can do this all day!) So basically, if you need more than ONE X-Ray, go somewhere that isn't trying to take advantage of you by lying about the charges!! As I read other reviews, I see that it's mostly about billing... which supports MY review!! I'll bet their billing & collections dept is FULLY staffed!! When it's a good review, it's not a billing issue... I am so disappointed that this turned out to be a scam-type Company ... just out to take advantage of folks needing radiology services. So much for wanting to use them in the future! I know I am NOT the only one that this has happened to... I will never go there again! I originally planned to write a good review... but being "nice" to customers isn't the big picture! There are SOOOOO many holes in their process... Here are a few... 1) If I had 3 X-rays, why was there only ONE invoice to ME, but multiple to the insurance Company? 2) I was quoted a cost... but they billed otherwise 3) Where's the Customer Service? "Okay," is that all you have to say to a Customer? ALWAYS ADVOCATE FOR YOURSELF... ask questions, get it in writing, get copies of what charges you are quoted! They really don't care about YOU ... you're JUST an account #. At the END of the call, she said, "This call was recorded!! GREAT - I hope they call me!

Very good timing and behavior of nurse, she was very kind, the office was great as well. I will be…read morerecommending you everybody needs the exam

Able to make an appointment easily. Waited only a short amount of time in the waiting area once I…read morewas checked in. It took about 5-10 mins to perform the capture of images. I was however surprised at the cost after insurance was applied, it was a very high out-of-pocket. Touchstone did however provide a payment plan, which helped very much.

The front staff, Vickie and Emma are wonderful!! They worked so hard to get me in fast and worked…read morewith my Dr office to get everything needed and did it so fast. The best service!!

This has got to be the most poorly operated facility. I should have followed my gut when I received…read moremy initial call to set the appointment. The girl asked "what insurance do you have". I replied blue cross blue shield. She replied ok I'll need to call them and get it pre-approved. She asked for no additional information in regards to my insurance numbers. I thought to myself they must not have yet taught her anything beyond making calls. Here's the point, she had my member ID numbers etc but didn't know what BCBS means. So I show up today for my appointment. I must say, I saw no one working efficiently. I sat there 35 minutes past my appointment time. I told I was going to leave. They replied oh they are ready now. I go back, strip down and wait another 10 minutes. They take back another lady that stripped down after me. I walk back to see what's going on and I see staff on their phones, laughing and cutting up. My opinion, fire this team and close the boors. They are a disservice to the meaning of health care

Here's the story, I went in to prime diagnostics. The form my doctor filled out does not have an…read morearea to select elbow, it's Prime's form. So they wrote forearm and bicep. I spoke with the technician prior to the MRI and made sure she was aware that I needed to have it for my lower forearm all the way up to my upper bicep. Because that's where the injury was. She said she would do her best. When I went in to have my MRI read by the orthopedic surgeon, he said the MRI wasn't good and even the report given by Prime states that it does not capture the rupture area "unfortunately, the scan does not cover the distal most insertion". Which is where the rupture occurred. I've been calling and leaving messages at both doctors offices and prime for 2 days trying to get them to re-do the MRi they messed up at no cost to me. i paid cash. Both doctors offices said that they had reached out to prime and not heard back. I spoke with the Prime scheduling department supervisor and the billing supervisor. They kept referring me back to the other departments. I have a short window to complete this surgery but Prime is not providing a good service. I may have to go elsewhere and pay out of pocket again. So frustraing!

The care at Prime was truly 10/10! From the front office to the entire management team--special…read moreshout-out to Ms. Donna--everyone was so kind and attentive. As someone who can only do open MRIs, I really appreciated the warmth, patience, and professionalism of the radiologist and team. Thank you all so much for making the experience comfortable and stress-free. - Miya

Morgan was THE BEST. I will be requesting her for any and all future appointments. She made me feel…read moreso safe and comfortable. Thank you Morgan :')

Everybody there was so friendly. Stephanie was very good with the scanning. The report afterwards…read morewas so easy to read and understand. Thank you

Excellent heart doctors. The Best care in North Texas! I have two Ablations and my medications…read morehere vs at Texoma Medical went from 13 to 4. The doctors here do not just feed you medicine, they actually lookout for your total care.

liked the staff and my dr very nice and caring . Easy to make appointments. Highly recommendread more

great place to have an MRI especially if you are claustrophobic. Fast efficient staff. Clean and…read morepleasant staff. On time. The only difficulty is having to deal with corporate to make appointment or have any questions. Corporate is hard to understand and they send you to the wrong place or cut you off, and they don't seem to know anything about the individual offices.

I went to get an MRI. I am claustrophobic so I went to up and open. I was uptight until I got in…read morethe machine. The staff was all very friendly. They let everyone pick a movie to watch to keep your mind occupied while you are in the machine. The teck I had took her time, I am sure she could tell I was uptight. She kept reassuring me and checking on my comfort. I give her an A+. The place was clean and seemed well kept. I would recommend this place. I will also go back if I need any other MRIs. As I was leaving I got a cd to bring to the Dr. I asked if I could view it they said they include a program on there so that I could. Got home and viewed it. I loved it!! I am not sure what I am looking at but it was cool. My opinion A+

Hi, I had to go to the Garland at Firewheel Town Center location for a biopsy. My experience was…read moreexcellent. Ana and Mizuki was amazing, they made me so comfortable. Ana made me feel seen and hear, she explained the procedure perfectly. Thank you ladies K Brown

THEY DESERVE A NEGATIVE 5 stars. I get a call from them a week after I take the exam. I called…read moreback tho king it was my results, no it was just them trying to set up ANOTHER exam. I tell them I already had one and am still waiting on results. The rep that I spoke with was so useless I hung up. Called back 2 days later and got the same useless rep. She tells me the results were mailed on 7/1, well it's 7/9 and I still don't have them. She says there's nothing else they can do. They can't email them and they can't mail them again. I still have no idea what my results are. I will NEVER have another exam taken here again EVER.

Dr. Hughes and her staff are amazing! I was diagnosed with breast cancer last year and she was…read morerecommended by my GP. My parents came to my appointment where Dr. Hughes explained my diagnosis and treatment options thoroughly....even my parents were impressed by her knowledge! My Mom, who lives a few hours away, had breast cancer last year (before me) and said she learned more from Dr. Hughes than her own doctors! She takes the time to explain things and answer all your questions and never makes you feel rushed. She let's you cry when you need to cry and laughs with you when you're ready to laugh. She is exactly the surgeon you want to walk with you during your cancer journey. She performed my lumpectomy and subsequent double mastectomy. I trust her and her staff implicitly!