I finally had a chance to speak to the manager named Nora who made excuses for her staff and told…read moreme pretty much in so many words that this was all in my head and that I am making this up by saying I'm sorry you felt that way. She never for once made a statement that showed she believed anything I complained about. She kept insinuating that it was in my head and the employees did not engage in unprofessional behaviors. I told her that if she does not have camera with sound on it then she cannot verify if what I am saying is wrong. She was not there and did not go through what I went through. I have never felt so uncomfortable before in my life and I did not deserve to be mocked and made fun of. All I did was come in for mammogram and was humiliated and used for amusement. Instead of staff working they were preoccupied with socializing and fraternizing. This is unacceptable and management should worry about retraining their staff and maybe employing more professional ones. Instead they don't feel their staff is wrong in anyway and think the customer is the problem! I was not happy with the conversation that Nora had with me and as a manager she is not going to do anything to rectify the situation. Instead she called to offer an insincere apology and told me that she is sorry I felt that way I did. Do better! Pls. Unacceptable!

Excellent service. Had written orders for MRI, delivered and they got approval and did it same day…read more 5star

Arrived for CT, filled out the paperwork and had a short wait before my name was being called. The…read moretechnician directed me to the machine, explained what the scanner was about to do, and asked if I was comfortable before beginning. Very helpful! The appointment, from beginning to end, was great due to the staff team.

Was referred for CT scan 5 days ago following blunt chest trauma. Chest X-ray showed 5 fractured…read moreribs. CT scan was done to rule out other injuries. Standard of care for results of trauma CT is 15 minutes. It has been five days and still no report. The only thing I got out of them was that they thought that I might have cancer on the abdominal CT, then nothing in spite of numerous calls. I had an abdominal CT in 4/24 at the hospital a block away. I told them that they needed to compare the two CTs. They did not think that it was in their job description to do the comparison. With my 5 rib fractures, I had to drive to the hospital, wait for them to burn a CT, take it to Hunt and wait for them to copy. Now, five days later, I am still waiting for results and concerned about the possible cancer diagnosis. The staff was courteous, but the radiologist(s) were lazy and negligent.

I will never come back to this place. I tried it and never again, I should've stuck with…read moretouchstone. Horrible miscommunication, and no accountability especially from Cheyenne. Instead of saying sorry for the miscommunication she tried to make it out to be my fault. The only positive was the sono tech. Avoid if you can there's better places with less of a headache.

The staff here at Envision,are pretty incredible. I saw my surgeon postop on December 23 and there…read moreis swelling in my leg so he sent me for an ultrasound. Envision called me right after my appointment to schedule me, there was a cancellation for the same day and so I was able to get my ultrasound done. The staff are knowledgeable, welcoming, and everything was done in a very timely manner. I will definitely start scheduling all my imaging with Envision.

Excellent heart doctors. The Best care in North Texas! I have two Ablations and my medications…read morehere vs at Texoma Medical went from 13 to 4. The doctors here do not just feed you medicine, they actually lookout for your total care.

liked the staff and my dr very nice and caring . Easy to make appointments. Highly recommendread more

I've been using Baylor Family Medical for 20 years now for issues great and small. This was my…read moreannual visit but to their new building. It is much larger than the old North Garland facility with what looks to be an emergency center in part of the building. After circling one time to get my bearings of where the clinic area was located I entered. I should say the reason I've stayed with Baylor all these years is personal, friendly service and diagnostic advanced care. So it was good to know progress and growth had not dampened those attributes, but as one should expect- made positive strides in my opinion to advance both service and care with a bit more speed. Being employed in tech I immediately appreciate their use of new "stuff", from the Phone app to the gear they employ for even my simple checkup. Nothing like speed when your waiting on the numbers! Service- It's a big place but after determining where clinic was from the entryway shingle, I was greeted warmly and escorted to the area where my new doctor served. Short wait- very good first visit with "new" Dr- some diagnostic tech and I'm done. While I was out in under 1 hr, even with a meet/greet the new doctor, I felt very good about the visit and Baylor. This was a Friday the 13th visit but I had some lab results on Saturday via the Baylor app and full results with Doctor recommendations Sunday evening. Pleased to say the least - 5/5!

Let me start by saying that I have used doctors in this system for over 30 years. (I miss Dr…read more Hoss.) The doctors, nurses and medical staff working for Baylor are always great. However, BSW is now adding an extra $300 "Hospital Facility Fee" to every doctor visit. My last doctor visit was $300 to see the doctor, $150 for blood tests done in the dr office, and a $300 Hospital Fee. $750 for a single office visit. Baylor is "nonprofit" in the same way the Epstein Class are "taxpayers". (Their CEO made 10 million dollars last year, and nobody on the board was paid less than a million. So...)

The staff was incredibly helpful, and the nurses took great care of us throughout the entire…read moreexperience. The patient care was wonderful, and I felt genuinely well cared for during my surgery. I especially appreciated the follow-up call from the nurse after the procedure to check on my recovery. Overall, a very caring and supportive team.

I have chronic issues (as an US Air Force veteran) so I have had medical emergencies numerous times…read moreand surgeries and been to various hospitals due to these issues. This hospital is the only one I trust to go to and the care is always so amazing with staff going above and beyond. This means so much when having to deal with health issues frequently, which is not pleasant at all but the staff always has amazing attitudes and the care has always been top tier. This hospital needs to be the hiring manager for ALL medical facilities!

Simply put, they couldn't have done a better job on my visit. I am very happy I decided to choose…read morethis hospital. Very convenient, clean and the staff were phenomenal. Thank you very much.

The morning nurse and doctor were amazing, they were very helpful. They listened with out judging…read moreand got to the bottom of it, on the other note the tall, skinny blonde around 4am told my boyfriend "this is her job and she see this everyday." Long story short, we came in at 3 am for major abdominal pain for my boyfriend. He could barely move, they did their routine questions and when asked he admitted he does smoke marijuana on occasions and she jumped to "well thats probably your issue" the male nurse also agreed with her and from that point on they were very stand offish. They just assumed they knew what was wrong and wrote off his pain. He assured them he knows his body and he knows its something more serious but the blonde also insisted its her job and she does this everyday. Tried to over explain different new strains have been "causing major abdominal pain." Just diagnosed him with out having any test back whats so ever. And was awfully snobby about it. Then test start rolling back in and shes no where to be seen but the males attitude shifted and he seemed more attentive and warned us some stuff looked a little off. Anyways in the end we ended up being moved facilities to have his APPENDIX REMOVED. Any one whos had the procedure and issues knows the pain. It was very unprofessional and unpleasant. We've never felt more uncomfortable in a doctors vicinity for simply being honest. Just be careful with some of the nurses here and trust your gut, because they will try to write you off and act like they are the doctors to end up being COMPLETELY WRONG.