Dr. Eidt is an exceptional Vascular Surgeon, and has gone to great lengths to ensure that Im…read morereceiving excellent care. Additionally, their office insurance contact (Chelsea) was amazing in getting approvals arranged and great about keeping me informed throughout the process.

Dr Chu was very personable and had a great personality. The…read morewait time was not long . The staff made me feel welcome!

I have been a patient with Dr Lizy ( I call her ..) for years She is one of the most detailed and…read morethaoral doctors I have ever had. She will go the extra mile for your best health and peace of mind is important to her. They both make you feel welcome and treat everyone with respect and care. Five star for a primary doctor. Easy appointments and she really cares about her patients. PEC in garland

Great clinic answer all my question came in for high blood pressure and for poison ivy gave me good…read moremedication for it recommended this place.

I had such an incredible experience at White Rock Family Health, and I just have to share…read more NP Angelina is absolutely amazing. She is so attentive, truly listens, and makes you feel like you matter the moment you walk in. All of my kids love her, and that says a lot... especially with teenagers who don't always open up easily. She has such a special way of making them feel comfortable and heard, which means everything to me as a mom. I honestly can't say enough good things about her. She is a truly special human, and we will not be going anywhere as long as she's there. I also want to mention Al, one of the nurses, he's been with the office for over 10 years, which really says something about the kind of place this is. He's always kind, welcoming, and consistent. It's people like Angelina and Al that make going to the doctor's office a genuinely positive experience. So grateful we found this place! And sorry it took me 10 years to create a review. But she is incredible I had to stop and leave one.

Customer for many years, bilingual, adults, children and seniors. Easy scheduling, friendly staff,…read moreeasy parking, convenient location.

I've been using Baylor Family Medical for 20 years now for issues great and small. This was my…read moreannual visit but to their new building. It is much larger than the old North Garland facility with what looks to be an emergency center in part of the building. After circling one time to get my bearings of where the clinic area was located I entered. I should say the reason I've stayed with Baylor all these years is personal, friendly service and diagnostic advanced care. So it was good to know progress and growth had not dampened those attributes, but as one should expect- made positive strides in my opinion to advance both service and care with a bit more speed. Being employed in tech I immediately appreciate their use of new "stuff", from the Phone app to the gear they employ for even my simple checkup. Nothing like speed when your waiting on the numbers! Service- It's a big place but after determining where clinic was from the entryway shingle, I was greeted warmly and escorted to the area where my new doctor served. Short wait- very good first visit with "new" Dr- some diagnostic tech and I'm done. While I was out in under 1 hr, even with a meet/greet the new doctor, I felt very good about the visit and Baylor. This was a Friday the 13th visit but I had some lab results on Saturday via the Baylor app and full results with Doctor recommendations Sunday evening. Pleased to say the least - 5/5!

Let me start by saying that I have used doctors in this system for over 30 years. (I miss Dr…read more Hoss.) The doctors, nurses and medical staff working for Baylor are always great. However, BSW is now adding an extra $300 "Hospital Facility Fee" to every doctor visit. My last doctor visit was $300 to see the doctor, $150 for blood tests done in the dr office, and a $300 Hospital Fee. $750 for a single office visit. Baylor is "nonprofit" in the same way the Epstein Class are "taxpayers". (Their CEO made 10 million dollars last year, and nobody on the board was paid less than a million. So...)

Dr Burney is a great knee surgeon. I'm scheduled for knee surgery on September 12.th. But I think…read moreI'm gonna do some physical therapy first so I'm gonna postpone my surgery but there's nobody else that I would choose over Dr Burney. The office staff is absolutely amazing and caring.

My husband injured his knee playing sports. Pain was at a 10. Upon the visit Dr Burney stated that…read morehe thought it was a simple flareup of severe arthritis. Husband was told to go ahead and continue walking on it as usual and He asked us to come back in 2 weeks to see if the agonizing shot he gave in the knee had done the trick. Every day was horrible and the anti-inflammatories did very little to help. So I asked if he could go ahead and get an MRI instead of waiting for that 2 week appointment. The office workers kept returning my phone calls to the wrong number. We finally got on the same track and his assistant scheduled an mediate MRI for my husband late on a Friday night. After not hearing anything all day Monday and having gone through the weekend in agony, I called and asked what the results were. I was told that Dr. Burney went on vacation and we would have to come in for an appointment when he got back in town in order to get the results another week away. We gave up and went to another doctor and it turned out that he had a torn meniscus, a possible fractured bone on the inside of the bone, and severe swelling of the marrow. 3 days later my husband had surgery by Dr Sutker of Plano sports medicine. Dr Burney's office still never even called us with the results of the MRI.

Dr.Noack has performed two reconstructive surgeries for me on each Achilles tendon, perfect…read morerecovery... including one with lots of bone work... he, his anesthesiologist, and staff are the best ever. I wouldn't go anywhere else.

Before my surgery I was required to pay the entire $240 Medicare Part B deductible even though I…read morehad previously paid a portion of the deductible to another provider, which had not yet made it to Medicare's records. I explained this to billing department and was told that I would receive a refund check once Medicare's records are updated. Three months after my surgery I was given the run around and have therefore concluded that I will never receive my refund check.

Dr. Popa is excellent. I was diagnosed with hyperactive thyroid, Graves disease, and she has worked…read moreclosely with me, listening to my concerns, and has me headed in a positive direction. Not only does she take the time to explain things in an easy-to-understand way, but you can see that she really cares. One of the best experiences I've had with a doctor.

While Dr Popa is a good doctor, dealing with her office staff is a frustrating experience. I was…read morecontacted to make a check-up appointment and I asked to go ahead and get orders for my lab work to have that done ahead of time so we could review them at my appointment. You get very little face time in any medical office these days, and I wanted to maximize my time and actually discuss my lab results in person for once instead of in a hurried phone call at the end of the PA or nurse's day when she's hustling to get her calls for the day done. I left the request for lab orders on the voice mail for Dr Popa's nurse. When no one called me back after a week, I called again and I was told the lab orders were at the front desk for me to pick up. When I went to pick them up, there was nothing for me. After waiting 20 minutes the office admin hustled me into a back office and told me that it was office policy to only write lab orders at the time of an appointment. I was not allowed to speak with Dr Popa or her PA about my request. So now I have to wait three weeks until the appointment to get the lab orders. Then I've got to make two more appointments- one at Quest to get the labs run and another to review the results since I expect them to show some changes in my health. At some point I'm going to run out of meds before this is over and can get a new scrip written. Letting me get the lab work in advance would have avoided that situation. Update - looking for a new doctor now. I can only see or talk to the PA and she won't listen to me . She's made up her mind about why my thyroid levels are high and refuses to listen to my other symptoms and concerns.

I am always seen in a timely manner, Dr Mehvish is extremely knowledgeable and I feel comfortable…read morewith her and not rushed like most places. The staff is very sweet and friendly too!

It took forever to get a referral to a specialist I needed to see. I had wrist issues and couldn't…read moreuse my left wrist/hand with my newborn baby for several weeks and needed a steroid shot ASAP. First of all, to get the referral, I needed to make a virtual appointment here. After talking to the doctor for a max of two minutes on the phone, I waited for my referral and had to call back several times to get an update on it. The lady on the phone was not the nicest. Even with the phone calls, it still took over two weeks to get a referral for this time-sensitive situation. The only reason I didn't give one star is because when I came in for my annual, I thought the doctor and nurse were nice.