I want to highlight my personal experiences with this office and not with Dr. Trumby himself. Something that I believe many doctors, including Dr. Trumby overlook: how much their staff impacts the overall patient experience and even their bottom line.
When I first called to make an appointment, I was put through a screening process and then sent to "Shannon's" voicemail, which promised a call back within 24 hours to schedule my first appointment. I called three times over two weeks, trying to get an appointment. I was already terrified about what was happening to me. It's demeaning to feel like you have to beg for someone to care. I'm sincerely disappointed because several people referred me to Dr. Trumby and I honestly believed he could help me.
Thankfully, I found another hematologist/oncologist whose staff called back within the day, treated me with respect, and made me a priority from day one. They made it clear I deserved the attention and care I needed.
Doctors should realize that an unresponsive staff push patients to seek out other places where they feel heard and valued. It is my hope there is someone in management that reads this and is able to fix "the problems" within their house! read more