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    Touchstone Imaging - Allen

    3.1 (8 reviews)
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    1 month ago

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    4 days ago

    I would give it less than a 1 if I could. Made an apt and got bumped off twice in less than a week. Never again

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    15 days ago

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    6 months ago

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    If you can't make it to the moon, at least aim for the North Star--because apparently that's where…read moretop-tier MRI experiences are happening. I recently had an MRI at NorthStar Diagnostic Imaging , Allen, and I have to say... I was not expecting to leave smiling after voluntarily entering what is essentially a very polite, high-tech tube. But here we are. From the moment I walked in, the staff operated like a well-rehearsed pit crew--efficient, friendly, and reassuring without overdoing it. There's a calm professionalism in the air that makes you feel like you're in very capable hands (and not about to be launched into orbit... probably). And then there's Zahra--the MRI professional who deserves her own spotlight. If there were an Employee of the Month (EOM) hall of fame, she'd already have a reserved parking space. Clear instructions, great energy, and just the right amount of humor to make the whole process smooth and surprisingly pleasant. She turned what could have been a tense experience into something that felt easy and even--dare I say--enjoyable. Bottom line: If you ever find yourself needing an MRI and wondering where to go, skip the rocket ship--NorthStar Diagnostic Imaging will get you stellar service right here on Earth.

    The staff are very pleasant and good. My problem is their poor accounting and refund process…read more Somehow a few visits 2 years ago ended up with a $95 credit. It was never refunded to me. I only found out after a recent visit and not until after when insurance settled and they wanted the remainder due, I found then the credit was applied. I called them twice to alert and politely complain about them having my $$ for 2 years. No explanation other than it was applied to your bill. Good customer service would have returned my money long ago. I wonder how many others are due money and have no clue. I'll choose others for service going forward.

    Solis Mammography Allen

    Solis Mammography Allen

    (6 reviews)

    Yearly mammogram...check! I was so happy to see this new location as it's closer to home/work and…read moremuch easier to navigate to for those close to the area. I've had all my mammograms performed at Solis and have had a good overall experience with them with the exception of one visit. I was very pleased with the person who performed my test, she was gracious, kind and knowledgeable, answered a few questions I had. The check in experience wasn't the best. Instructions advise one to show up 15 mins before apt time, doors opened a bit past apt time and because there was three of us waiting to check in, we were rushed in giving our names, updating profiles and showing ID/ins card. There was no privacy as everyone was addressed by both their first and last names, doctors info, etc. I would definitely return to this location but maybe schedule and apt in the middle of the morning or afternoon.

    The billing department is AWFUL! I am and have been fully covered yet they have denied me 8 times…read moresince October. All letters have been filled with lies such as "your insurance has responded on your account", but when I call my insurance, they have not had a claim on me yet! Also, they cite many various insurance companies have been contacted, but again, my insurance has not been contacted! The last denial states "patient cannot be identified" . I called Solis to get this rectified (they took all my info and said they would look into it), but never heard anything back from the solis office side, just rose imaging out of Ohio. Makes me never want to get a mammogram again. Do not go there unless you want billing problems.

    Touchstone Imaging - Allen - diagnosticimaging - Updated May 2026

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