Keeping my review very simple the team was very courteous and professional. Additionally the overall service received was wonderful

I've been to this location twice for MRIs. I show up at my appointment time and both times I've had to weight over 1.5 hours. When you ask what the hold up is you're always told that you're next. Ridiculous. read more

Evelyn, Juanita and YaYa were all so professional, helpful and friendly. Excellent care as they communicated well and were kind and considerate, prompt and answered all my questions about the MRI with and without contrast. The equipment was new, clean and plenty big enough to fit my 6'8" frame, unlike Touchstone and their old, small machines. Gateway and Evelyn set the expectations for my 45-minute MRI for the procedure as well as billing, and they had already contacted my insurance. Evelyn even helped me fill out the questionnaire. What a sweetheart she is, and so funny and friendly! I would wholeheartedly recommend Gateway Imaging in Frisco to anyone who needs an MRI. Best medical experience I've ever had, and it's all because of Evelyn, Juanita and YaYa. read more

I have been here twice, and each time the staff is amazing, and they are the trusted MRI provider for a major orthopedics surgical office. They also can do cash pay as well, and their report is very easy to understand too with their lookup options. Excellent care! read more

Man, I wish I read the reviews before going there. It was horrible. Run away and do not use this place!!!! When they called to set up the appointment they told me the price of my procedure and asked if that was okay. I said it was and agreed. Then when I got to the office they repeated the price of the procedure and said I had to pay it upfront. So I did. Now, two weeks later they send me a bill for almost double the original price. When I called into the billing department expecting them to tell me it was a mistake they cowardly hid behind fine print, excusing themselves from any responsibility for misrepresenting the price of the procedure. If they had just told me the cost up front I would have paid it, because, unlike them, I am honest. They could have even told me that there was an upfront cost and that there would be an additional cost after they billed my insurance, that would be fine. But they lied and misrepresented everything and then instead of admitting they made a mistake, also an honest response, they hid behind legalese. I don't work with dishonest liars, I will never use this place again. Update 6/17/2025: I just got off the phone with their customer experience manager, he was delightful and great to work with. He addressed my concerns and apologized. I am so grateful for him taking the time to call and being willing to accept responsibility for the misrepresentation. Bravo! read more

Wish I would've read the reviews prior to scheduling. They quoted one price in person and then charged double. Not only that, but now they are reaching out for more money. Their customer service is poor, and they offer no solution to assist. There are other options available. read more

The initial scheduling was a breeze as I called and booked the first appointment possible given some slack for the insurance to approve my request. They called me back days later saying I got approved sooner than expected so I could move up my time slot. I did. They called again the next day saying the insurance actually didn't approve me and I had to push my appointment back but I couldn't get my original time. So much miscommunication amongst the staff. Pretty frustrating for me. When I arrived at the clinic, the front desk guy was not so warm and welcoming. He sounded and acted like a robot. I filled out my forms and waited almost 10 minutes (at least they had candies to keep me company). One technician seemed new because the other one had to adjust me a few times and gave me extra pillows and blankets to keep me comfortable. I needed an MRI for my elbow and it lasted about an hour. Afterwards, it took only five minutes to get the CD copies (yes, they gave me two copies though they sent the info over to my doctor). read more

You will not get your report in timely manner. It will be over a a week. I went in on May 3rd it is May 9th. No report. Called and they said it might get my report in 24 to 48 business hrs. read more

The employees of this office were amazing and got the results of my test back to me quickly. The person preforming my MRI checked up on me throughout the test to make sure I was ok. I would definitely recommend this business. read more

I went here last Friday and the staff were not rude but not that friendly. I gave my new insurance information when my appointment was confirmed via telephone, but when I got there they had my new and old insurance on file. I was given the wrong copay initially but they allowed me to work that out. The technician that I dealt with was super friendly and I hate I didn't get her name but she made me feel comfortable although I panicked mid testing and she told me that I could come back another day to finish. Fast forward and I went back yesterday and the front staff was different. I was asked for my insurance card again after I already provided it the first time and then she told me they don't have it on file and to email it to them. Then she proceeds to tell me my deductible again and I told her I spoke with them last week and we already discussed that. Why was it not noted in your little system?? My appointment was at 4:15 and I arrived at 4:08. It was around 4:45 when I got up and asked how long it would be and was told soon. I got called to the back at 5:00! That was completely unacceptable and they never kept me updated at the front. So I'm sitting there falling asleep because I had to take medicine before I arrived in order to take my MRI. I get changed and into the room and was explained what would happen and how the IV would get started. The tech tried my left arm but said she was having an issue and had to grab someone else. A guy came in and poked my right arm, then my right hand and said neither worked. I've literally never ever had an issue with my veins and they are very clear to see and they finally went back into my left arm. I was just glad to be done and I hope I never get recommended to go back there again because I'm not going back. I woke up this morning and the tip of my right hand is swollen and bruised from where I was poked unnecessarily in my hand. read more

After booking my appointment for 5:30 pm, confirming a 5:30 pm appointment by text and a phone call, then asking me to arrive at 5 for paperwork, I've been waiting for coming up on an hour in the waiting room only to be told they moved my appointment to 6 pm without telling me and that it will still be a longer wait. Highly unimpressed by the level of professionalism. It's one thing to call in advance and reschedule my appointment, it's another to move it without telling me then leave me waiting... and waiting... and waiting in the lobby. Update : Even after calling me back I was told I would be done in 15-20 minutes. It's now been 50. FYI - the actual staff for imaging were professional and kind. It would be 5 stars except for the logistics side of the experience. read more

Very disappointed with Gateway Imaging at Frisco, Texas They wasted my 40 mile drive by not fulfilling their due diligence of getting insurance authorization, they could have communicated prior to my arrival, very incompetent management. read more

Went to get CT scan there thought it was going to be cheaper on my Copay ask the Rude Reception about the copay told me what it was paid it had to do another one a few days later paid that copay. then a few weeks later get a bill for another 600. called Billing told me it was the Reading by Radiology but I said they never said anything about that she told me yeah we get a lot of complaints about that so to me they are being very Deceptive, trying to MILK more money out of you. But that is alright I had my MRI and another CT scan done at HENDRICK IMAGING (Very Professional and Clean),And will be using HENDRICK for all future CT Scans. So for your Shifty practice you lost money. Will never use them again and Damn sure will not recommend them Screw me Once Shame on You read more

I wouldn't recommend this place. Slow respond had to wait for result. While in pain that's last thing you want to call to check up.

The best part of Gateway diagnostic is how fast they can see when it counts. Very appreciated. The staff is courteous and everything went well. If I was to be picky, I would say say the lobby and waiting area could really use an upgrade, but I have needed imaging severs times over the last few years and I always end up at gateway because they can always see me fast when needed. Thanks for the prompt service. read more

It's day 5 and we still have not received an imaging report from Gateway for what may be a life threatening situation for my son. I've never waited so long for any scan at any imagining center. I've called several times and requested their help to get us the results. They are very polite, yet not effective apparently, because we are still waiting. I almost never leave feedback of any kind, but warning that these guys are unforgivably slow, given the situation. Would absolutely suggest using Envision Imaging or Touchstone - they're great and very quick. Wishing we went there more than I can say . read more

Called ahead and received poor communication about walk-ins and a short wait time. Arrived with my child and was told we couldn't be seen for 2 hours so made an appointment. We returned 2 hours later and waited for 30-45 minutes. Other patients in the waiting room were also frustrated with incorrect appointment information and long wait times. read more

They were so friendly and did a great job! They helped keep me at ease to get the imaging done. It was a very inviting place. The doctors, nurses, and technicians were all very professional, knowledgeable, helpful, and friendly! I highly recommend them! read more

The imaging center called me right away to say they got my paperwork and would be calling me back as soon as they got authorization from my insurance company. Three business days later, still no phone call. I assume it's UHC's fault. Nope. The imaging center is just sitting on it. In the meantime my hip pain gets worse. After a few phones calls we got this all straightened out. Getting taken care of today. The office manager was very professional and didn't make any excuses. Hoping all goes smoothly tonight. read more

Very short wait time, staff were all professional and nice. Procedure was quick and effortless. Great experience!!

TERRIBLE logistics. Received a text from Gateway that my doctor had sent in the MRI order and to call to schedule an appointment. Scheduled it, went in at the appropriate check-in time, all to be told I would not be able to have the MRI done today because my insurance had not approved it yet and it would take 4-5 days. Why in the world wouldn't they tell you that before you came in. Why would they schedule your appointment until insurance had approved the MRI??? This is why they get your insurance information before you come in - to get preauthorization. Save some time and aggravation - check and double check before you go in. Or request your doctor send you somewhere else. read more

We were told we were contacted about an appointment change but never got a message. They said they had a wrong number but the number was correct on the form. Then we waited for an hour before we were able to go in for procedure. It seemed everyone who walked in here had some problem with staff and scheduling. read more

I had an appointment today for a follow up X-ray due to recent neck surgery. After waiting an hour, I inquired at the front desk about the wait time and was told it shouldn't be much longer. Another 15 mins passed and I asked for the manager and she said another 5 mins or so. After 10 mins I was called to take 4 mins worth of x-rays. Now I am waiting for the cd to take to the surgeon. I have been to the Plano and Richardson locations and had top notch service with little to no wait. The reason I came to Frisco was because the Plano location's x-ray machine was down. Waiting over an hour and a half when you have an appointment is unacceptable. I will not return and will go to another location. read more

I arrived at 11:30, my scheduled appointment time and it is 12:31 and I am still waiting. The receptionist said it will be another 15 minutes before I am called back. If you schedule an appointment, make sure you don't book anything back to back. read more

Dealing with this imaging center has been incredibly frustrating and a waste of my time. A lot of miscommunication amongst the staff. My doctor's office provided more information for an appeal on a denial I received for an MRI. I confirmed this was sent AND received by the imaging center (multiple times). I called my insurance and they have no information / record of an appeal or any additional information submitted for this imaging. My insurance also called the imaging center regarding this and was told that they had not received anything from the doctor's office (which is not correct). I've called to escalate and keep getting told that the office manager is unavailable or will get back to me. They are wasting my time for this imaging and I will be sure to communicate this to my provider so they stop referring patients out to this location. My imaging has been and was time sensitive and they have been wasting my time. read more

Great service and "bedside manner" - Had an insurance issue that was quickly resolved and funds returned.

They were extremely gracious and got me in at the last minute. The imaging technician was awesome and told me everything that she was going to do before she did it. Also, their fees were extremely reasonable. I would definitely recommend them. read more

Walk in was quick and easy, the line was not too long. The staff (especially the front desk receptionist) was super friendly and cute.

I went in for a CT Scan and after waiting there for about 30 minutes, they decided to then tell me that the insurance had not authorized it yet and I would need to reschedule. I was then never called to make another appointment. Truly disappointed. read more

Perfect. Outstanding . Great service. Friendly and accommodating. If you're afraid of an MRI, dont be. This is up you're alley.

I had a very good experience at this location. Everything was explained to me thoroughly and I had very short wait times. I will keep coming here for all future imaging needs. read more

I am extremely disappointed in these folks. I asked them twice to verify coverage and did not hear back. Bad business practice.

Excellent service!!! Fast, effective, very knowledgeable staff and very nice. I would highly recommend going here for an MRI. I needed my results very quickly and actually left with them that day! They hurried and made my cd while I was changing. I couldn't have been happier with how efficient the staff was. read more

Erika was in reception, and Don was my CT Scan Tech. Both were exceptionally accommodating to me throughout the check in process and to servicing my needs. Despite a few hiccups with the IV (to be expected from dehydration with Crohn's), all was smooth. The Plano location scheduled my appointment and was sure to get me in earliest possible, relocating my visit to Frisco. Any patient wants to be treated like a family member, and this staff all around did just that . Thank you team! read more

I've had 3 MRI's at Gateway and each time my experience was exceptional. They know their business and how to take care of a patient! Highly recommend!! read more

This was my second time to have an MRI and this place was fantastic. My appointment was at 1:45. I arrived at 1:30 as requested to fill out paperwork and the nurse called me back right at 1:45. My technician (I think her name was Juanita) was super sweet and made sure I knew exactly what would happen in the MRI and that I needed to remain still, etc (she didn't realize I already had one before). The only downside is that they didn't have headphones so you could listen to music during the MRI, but they did supply disposable ear plugs. Juanita (I really hope that was her name, she deserves some praise) come over the speaker a few times to give me the remaining time and to make sure I was doing okay. This MRI was much cheaper than the one I had two years ago at a different imaging place. I got a disk with my results within 15 minutes of finishing my MRI to take back to my orthopedic doctor. read more

I have been here many times, they actually ran a scan on my wife a few years back, identifying a brain hemorrhage that saved her life. YES highly recommend, excellent, professional, great experience. The radiooligst catches things hte others have omitted, totally agree wiht the other reviewer read more

Upto one business week to provide results. In the best case 48 hours for results. That is why thy they are cheap. This organization is defintely living in the 20th century. Btw, I did not find them any cheaper than another imaging company that reads mri's in 24 hours. read more

I have been very pleased with everyone at this place. I had no wait, and everyone was very nurturing, attentive and professional. Thank you very much, for easing my fears and making this experience very easy. read more

They were very Nice and fairly Quick at getting you in and Out. The only thing negative for me was not living close to Frisco so just dealing with driving over there however my Neck Surgeon stated he preferred their magnetic Imaging over a Competitor I usually use. read more