This company is based in Houston and rents medical facilities from existing orthopedic offices at…read morelocations around Texas to perform various complementary testing procedures. They have one number for the state. You listen to the menu options and then choose your location. For me, DFW is where I needed service. At the moment DFW only has one technician performing the EMG nerve test. This individual has to drive all over the metroplex to offer the procedure. I was unable to book one of the just three appointments for the facility in Plano, so I ended up driving to the facility in Prosper instead. It was definitely out of my way and cost me time and money (I took the tollway) to get there. The facility was easy to find and there was plenty of parking. No one was at the front desk when I entered and it took at least ten minutes before a staff member showed up to greet me. There was no option to ring a bell or sign a clipboard, so I stood waiting at the front desk the entire time. Thankfully I had completed all of the pre-task paperwork online and in advance of the appointment. The front desk person finally showed up and invited me to sit down. Shortly afterwards, the technician invited me to a really large room where my appointment took place. Despite my apprehension about the procedure and negative mood, the technician was very cordial, professional, and helped put me at ease. He explained what was going to happen, had me sign some paperwork, asked me if I preferred to lie down or sit upright for the test, and then had me communicate with the billing office through Houston to pay. Regarding payment, the company had sent me an email invoice earlier to pay, but I didn't because it was one lump sum. I had previously been told that the expensive procedure could be broken down into three, interest-free payments. One payment would be due before the procedure got started and the other two payments would be due in the following months. Upon discussing this on the phone, the billing department sent me a new invoice via email with the three payment option available. I was able to make the payment online without having to orally give anyone my credit card number. The EMG nerve test consists of several procedures. The first was electrical impulses sent through my nerve system in targeted areas. It reminded me of the old knee-jerk test that physicians used to do back in the day to check your reflexes. However this test is digital and internal. The electrical pulse sent through my system often generated a knee-jerk reaction from my fingers and arm. The pulse felt like someone snapping a rubber band against my skin. It wasn't pleasant, but it was tolerable, and the pulses only lasted a few seconds. The second part of the test involved sticking needles in me in various parts of my body. The needles were a little longer than acupuncture needles and on par with them when inserted into my muscles. I was then directed to contract or relax a specific muscle by pressing against and using gentle force against the hand or arm of the technician. There was no pain, but I did feel the needle inserted multiple times and in multiple spots. I was able to complete the EMG within the hour. The test results will take nearly five business days, but I'll be happy to know what the results are. My orthopedic will go over the results via a tele health call a few days after the test. The company is very efficient with their resources and seems to have a working business model. I do wish that there were more appointments available in the City of Richardson and possibly another technician on staff so that the one I saw wouldn't be so spread thin.

This review is based on my wife's experience, and we are both extremely upset with how this office…read morehandled her appointment. My wife had a 3:00 pm appointment today (4/24) and arrived on time. They were quick to take the copay, and at that point there were only two other people in the waiting area. Over the next 15 minutes, three more people walked in. She sat there until 3:45 pm and finally asked the front desk if there was going to be a longer delay because she needed to get back to our kids. Only then was she told they were "running behind." They called her back about five minutes later, and a nurse took her to an exam room. She then sat there waiting for another 40 minutes with no update. At that point, after nearly an hour and a half since her scheduled time and still no doctor in sight, she walked out. She went to the receptionist, asked for a refund of the copay, and told her she had to leave. The receptionist did not apologize, did not explain anything, and basically had nothing to say. My wife was very disappointed and frankly felt disrespected. She did everything right: made an appointment, showed up on time, paid promptly, and still they showed zero regard for her time or her responsibilities as a parent. A simple phone call or text ahead of time to warn that they were running an hour and a half behind would have allowed her to reschedule instead of wasting her afternoon. It is hard not to wonder: if she had shown up an hour and a half late, would they have still seen her, or would they have charged her a no‑show fee without hesitation? She lost two hours of her day driving back and forth and sitting in their office, and never even saw a doctor. This experience left us frustrated, disappointed, and very unlikely to return or recommend this practice to anyone.

My husband and I have entrusted our health to MAAC and have been getting weekly allergy shots for…read morealmost a year now. Although I have a bit of a fear of needles, our weekly visit for our shots has actually turned into a time we look forward to, thanks to the incredible nursing staff. Our shot nurse, Jill, provides us with our shots weekly and is truly incredible. She takes our health and her job seriously, by confirming any previous reactions, ensuring we have had our antihistamine and have our emergency epipens. As a busy adult, I appreciate this reminder seeing as at the end of the day reactions CAN happen and by her friendly check-in's it allows us to be prepared for a reaction IN office but more importantly an unexpected reaction once off the premise. I always feel like the best review or compliment is a referral and we have actually just changed our children from their pediatric allergist to MAAC also. Their patience and understanding with our littles gives me even more reason to rave about this staff. We literally trust them with our lives. If you're on the fence, I truly couldn't suggest a better place.

Don't go here, find an alternative. These people are not professional. They are gossipers and…read moreopenly hostile. They will talk to other doctors behind your back. And the only way you will find out they gossipped about you is if the other doctor they talked to reaches out to you to find out why they said what they said.I have never seen such an openly hostile, unprofessional and un-emphatic doctors office before. A doctor is supposed to be trustworthy and kind and symathetic. These people don't have any of that trait ! Forgot the fact that this is a doctor's office even a business is not this discourteous and unprofessional.

Will never be back. Such poor bedside manner…read more At one point he was literally pulling his hair while talking, and honestly that's all I could focus on the entire appointment. The moment he saw hives, it felt like he had already decided on a diagnosis before even walking into the room. He never really let me finish explaining everything that happened or fully listened before dismissing it. It very much felt like he just wanted to get me in and out as quickly as possible. I was also asked three different times if I was "from the area," which honestly felt odd and uncomfortable. I couldn't tell if it was supposed to be small talk or something more judgmental, but it definitely added to the awkward experience. Overall, a complete waste of time and energy. Very turned off by the experience and would not recommend this dermatologist.

Fantastic doctor and a great location. Helped me with my allergies and asthma. Person at the front…read moredesk was so welcoming!