Midtown Medical Imaging is a very nice facility. It looks new, professional, and dare I say…read moreinviting? I was referred to this place by my orthopedic doctor. While they take a variety of insurance, they were also willing to do my MRI on a cash basis. I was invited to sit down and asked to fill out several forms. They were provided on a clipboard and there was a cup of pens to select from. I was taking a little too long to complete the paperwork, so the receptionist asked me to come up to her desk where she could help me quickly complete them with the information they needed. She said she would fill in any blanks. Normally I wouldn't do that, but it was for things like my insurance card which they had already scanned and put on file. The actual MRI was quick and painless. Prior to starting, I was asked about the reason for the MRI and whether I had any implants or metal on me. Once I was safely cleared for the test, I was given the opportunity to change clothes and place my items in a secure locker where I input the code. The MRI tech Kari lowered the bed for me, queued my favorite tunes, and helped make me comfortable. She even put a pillow under my knees to steady me. The machine plays some loud bangs and mechanical whizzing noises, but I just kept my eyes closed, my body still, and focused on the classical piano music I asked her to play into the headphones I was given for the 10 minute test. I was told at the desk that they would bill my insurance, so I owed nothing today. However, I might receive a bill at a later date if insurance denies the claim. It will supposedly cost me about $400. I can get my results from my doctor within a week, but I can also request the results within 15 business days. Because I'm doing the cheapest option, I was not given a CD like other patients. I would definitely return here as they were very clean, comfortable, professional, and willing to work with me on a cash basis.

I had a very concerning experience at Midtown Medical Imaging involving a serious reporting error…read moreand poor follow-up. My CT report incorrectly stated that a pulmonary nodule measured 2.7 cm, implying a major increase and a potentially serious condition. When I asked for the measurement unit to be verified, I was not allowed to communicate with the radiologist directly and was told everything had to go through my doctor's office. Even after my primary care office contacted them , the imaging center reconfirmed the incorrect report. An independent radiologist later reviewed the images and immediately confirmed the nodule was 2.7 mm, not 2.7 cm. Only after this was communicated did the imaging center acknowledge the mistake and issue a corrected report. When I contacted the office manager to file a complaint, they first claimed there was no record of my doctor's office calling, and then never responded to my follow-up email. I strongly suggest management review their report verification process, patient communication policy, and complaint-handling procedures to prevent this from happening to other patients.

Do Not bring Children here- Poor Communication, Rushed, Absolutely no explanation of the process…read moreprior to arrival so people can make an informed decision. Felt like money mattered more to them than care for humans. VERY small room, very claustrophobic, caused machine noise to be amplified so earplugs not helpful, they are very cheap & small earplugs anyway- if you dare choose this place bring your own ear plugs, be ready for anything because they don't tell u anything. Can't be in view of room w your child either- super disturbing. Children's has the parent in a viewing window area...wish they would have told us ANYTHING Had 5 phone calls about money - not one mention of what to wear, what not to wear, what is going to happen, no explanation to child, made me stay at desk to pay while took my kid because the technician told me as she was tapping her watch - they had a schedule to keep - again - their schedule & money more important than your child or patient comfort here. Even when I asked for someone to go over what would be done, they rolled their eyes & gave me a forced explanation. We would have left if I had not already paid & I would not have paid if I knew it was a itty bitty room w old machine, no viewing area, no care for anxiety of the child, no care to explain, such incompetence of customer service it's sad. Just all around bad experience! Scottish rite or Children's has a sliding scale, & better facilities- go there instead.

The staff is AMAZING. Efficient, knowledgeable, kind and professional. During the lengthy MRI, I…read morewas asked what kind of music I would like to listen to. I requested Etta James and that made the entire process very enjoyable. I now have the CD in my hand and can take it to my surgeon. Thanks, Legent!

They are very thorough with no wait time after insurance is approved. Very efficient and customer…read moreservice friendly. I've been here a few times and it's always the same.

I've been to this location twice for MRIs. I show up at my appointment time and both times I've had…read moreto weight over 1.5 hours. When you ask what the hold up is you're always told that you're next. Ridiculous.

I think many medical offices, including imaging centers, receive more negative reviews than they…read moredeserve. Patients tend to leave reviews when they've had bad experiences and not when they have good ones - perhaps because we are already stressed. Personally, I had a great experience here. The staff were friendly, caring and reassuring. Most importantly , the results of my scans were posted within 24 hours both times I had to go. Isn't that what matters most?

My daughter is an elite athlete & trying to get an MRI to schedule surgery for a week. When we…read morearrived for the the MRI with Envision, no one called for authorization, and was forced to pay self pay rates up front to keep the appointment. We are on a tight timeframe as the surgeon is only available 1 day weekly. Staff was not accommodating and did not have answers to why authorization was not followed up on. In addition, they told me that the results would be read immediately for a follow up surgeon appointment 48 hours later, but proceeded to tell my adolescent daughter that it would take 4 days. As a result, she missed valuable practice time and had to wait an additional 9 days to see the surgeon. 1 week after: I had to call, again, 7 days post MRI to get follow up & the final reading. They were not sent or even initiated to be sent.

This office showed zero accommodation and a complete lack of professionalism. My daughter has level…read more3 autism and desperately needed a new diagnosis. Because of the office's terrible communication, my sister drove one hour and 30 minutes to get her to this appointment.My sister is my daughter's legal guardian, and we had the paperwork on hand to prove it. Despite their scheduling team explicitly telling us ahead of time that she was clear to bring my daughter, the office refused to see her. They claimed the appointment had to be rescheduled because I was not physically present and was only on the phone.When I spoke to a staff member named Selena to ask where I could immediately send the legal guardianship paperwork, she refused. She falsely claimed that the appointment time had already been passed by 40 minutes, which was completely inaccurate.When I confronted her about the fact that their own scheduling team told us this was fine, Selena admitted that they constantly have problems with their scheduling team. When I asked why they still use them, she casually responded that they "can't just fire them." To top off the entire unprofessional interaction, she repeatedly called me "Mrs. Gordon," which is not my last name.They turned away a child with severe autism who traveled hours for help, all because of their own staff errors and a total refusal to look at legal guardianship papers. Avoid this office if you expect basic competence, professional communication, or care for disabled children.

I like this office The office staff is efficient!…read more I am seen within a few minutes of my appointment time.

Never had better service from a place I haven't even used yet lol. I've visited Allen & Plano -…read morenot yet Frisco - but Hailey & the ladies here at Frisco seriously have coordinated several things for me. Even when my incompetent doc office isn't planning properly around insurance expiration limitations. They have been so helpful & proactive this week. My PCP used to send patients here so I was familiar with them but NOT as a patient so it's hard to be on the receiving side!!! I'm thankful for the frisco staff.

Great service! The girls at the front desk and the tech's were very friendly! I didn't have my MRI…read morereport when I went to the orthopedic office, but they were kind enough to send it to me when I was there at the doctor's office so I could show it to the doctor, what great service! Thank you North Star!

Nice and clean facilities with friendly staff. There are 2…read moreentrances, one from the parking garage and one from the street. You can use both entrances, but if you use the parking garage, you have to ring the bell so they let you in. The have a snacks and coffee counter for you to raid when you are done with whatever it is you need. I had imaging with contrast, and so I wasn't supposed to eat before my appointment. I had a coffee and a snack before I left and a little bottle of water. When I had to come back to bring my imaging disc to my referring doctor, it was just a quick call and it was ready for me by the time I came to pick it up on my way,which was about 20 minutes! I am a DCC fan, so it was so cool to see a DCC name in the CT scan room (although unfortunate that she had to get a scan!) Whenever they have athletes in,they can sign the wall. I thought it was neat.

This is my third time to visit Blue Star Imaging at the Star. The first two times were over 3 years…read moreago. Just like three years ago, the whole process was streamlined and quick. This time, I arrived more than 30 minutes early. At intake I was presented with a few forms to review and sign as well as the expected out-of-pocket expense. They took me back for my imaging after maybe a 5-minute wait in the reception area. I actually was out of there BEFORE my original appointment time! Technicians and staff were friendly and efficient. Overall, a very pleasant experience if you're in need of medical imaging. I highly recommend them.

The staff is friendly and caring. The imaging process went smoothly. Highly recommended.read more

Excellent customer service and care. The space was clean and there were professional techs and…read morefront office staff. Everything you would expect and desire with an imaging center.

The staff here is incredibly friendly and compassionate, with scheduling and registration upon…read morecheck-in being a breeze. They kept me posted on what was happening next and I never felt like I was "waiting" for very long. Even while changing in the dressing room... it was worthwhile to take a minute and read the encouraging notes posted in there, especially when feeling so vulnerable as you're about to get a mammogram. But what I appreciated the most, was my technician's calm and professional demeanor - Peyton also has an approachable personality that helped put me at ease, and her cues on what to expect next are top notch. Thank you to everyone here at Solis for all you do!

I had a mammogram three years ago and Solis reached out to me to schedule another one. Scheduling…read moreonline was easy as they had appointments the same week, but I couldn't see appointments later in the month. I had to fill out forms electronically when I arrived but was called back within five minutes upon completing the forms. I changed out of my clothes, wore the provided gown, went into a dark room, had a massive machine take pictures of my breasts, and that was it. I received my results within 3 business days. Overall, I am happy with the process.

The customer service is awful and the owner, Kyle is a liar. I am very disappointed with the…read morecustomer service and lack of communication. I had an appointment for May 25th, 2026 and called to confirm in advance that they would be open this day. I was told they'd be open, and received several emails to confirm my appointment as well as a text message to confirm, only to drive 45 minutes to arrive at a closed facility. The owner claimed to have sent me text messages saying the sonographer was out because of an emergency surgery but I did not receive said messages or any calls or emails. Very disappointing and unacceptable. They tried to blame me for their mistake by saying I put the wrong number on file, but I came here in 2022 and they had no problem sending messages to the number on file then. I do not recommend Stork Vision. They suck!!

This review is strictly for the sonogram tech who did our sonogram. Her bedside manner, personality…read moreand attitude were absolutely atrocious. I'm very accepting of all personality types but calling her opinionated, naggish, negative and pushy is being kind. We almost got off that table and walked out. Let's start with her repeatedly asking how many weeks we were, even though she was told several times and it was right on the screen in front of her. We literally just stopped answering the question. Then her comments like.. * It's going to hurt so bad. Just get the epidural. After being told that we were using a midwife and doing a water birth. That should usually trigger someone that this birth is a natural birth. When she said that we asked her clearly shocked why would you say that or encourage people to get an epidural, she carried on and then said, well maybe it just hurt me so bad because I'm so petite. Girl. What?? Maybe some people just have a really low pain tolerance. * After that awkward encounter that almost made us get up and leave she had the audacity to say, it has a really big head and has to go through that little space right there. That's your birth canal. So the big head has to go through there. That's a really big umbilical cord. * Yes she said it. She kept referring to him as an it. * I have three kids, I know what I'm talking about. * Is the dad so excited? Where is he? He must have had to work today that's why he missed the appointment. *Look, Look, look. Look here. Look. So rushy and naggish. There is a dozen other things that made our eyebrows raise but those were the worst. Oh and the pushing for tips. That's crazy. I just paid almost $200 for this sonogram. You are a sonogram tech. That's what I'm paying for. That's like tipping your dentist or doctor. And having to go into the screen, select custom and enter zero is crazy. Her energy was so negative we didn't even tell her our baby's name when she asked. Didn't want that toxicity muddled with it.