I had my first screening with First Health Imaging and JR was so great at explaining what he was…read moredoing and exactly what the test is looking for. It was a quick and easy appointment and he answered all my questions patiently. I will definitely be recommending them to my family and friends.

From the owner: First Health Imaging is committed to enhancing healthcare quality through affordable preventative…read moreultrasound screenings, all from the comfort of your home. To learn more or schedule an appointment, visit us at firsthealthimaging.co.

Here's the story, I went in to prime diagnostics. The form my doctor filled out does not have an…read morearea to select elbow, it's Prime's form. So they wrote forearm and bicep. I spoke with the technician prior to the MRI and made sure she was aware that I needed to have it for my lower forearm all the way up to my upper bicep. Because that's where the injury was. She said she would do her best. When I went in to have my MRI read by the orthopedic surgeon, he said the MRI wasn't good and even the report given by Prime states that it does not capture the rupture area "unfortunately, the scan does not cover the distal most insertion". Which is where the rupture occurred. I've been calling and leaving messages at both doctors offices and prime for 2 days trying to get them to re-do the MRi they messed up at no cost to me. i paid cash. Both doctors offices said that they had reached out to prime and not heard back. I spoke with the Prime scheduling department supervisor and the billing supervisor. They kept referring me back to the other departments. I have a short window to complete this surgery but Prime is not providing a good service. I may have to go elsewhere and pay out of pocket again. So frustraing!

The care at Prime was truly 10/10! From the front office to the entire management team--special…read moreshout-out to Ms. Donna--everyone was so kind and attentive. As someone who can only do open MRIs, I really appreciated the warmth, patience, and professionalism of the radiologist and team. Thank you all so much for making the experience comfortable and stress-free. - Miya

Able to make an appointment easily. Waited only a short amount of time in the waiting area once I…read morewas checked in. It took about 5-10 mins to perform the capture of images. I was however surprised at the cost after insurance was applied, it was a very high out-of-pocket. Touchstone did however provide a payment plan, which helped very much.

Choose your battles and be your own advocate!! This review…read moreis for the 1910 N Collins Blvd, Richardson, TX 75080 location. No courtesy at the front desk, they don't really care about YOU. 1) The MRI Tech (Annie) does NOT follow the "sterile glove" policy; she grabbed a handful of gloves from the box, picked a couple, shoved the remainder BACK into the box, they all fell out, onto the unclean table; then put them BACK into the box! 2) She "accidentally" jabbed me in the forearm - with the needle; nowhere close to the area she prepped; then still continued to use that same needle to inject my arm (I stopped her!), she then acted like this treatment was normal! 3) The Manager (Sylvia) did not care and acted like all of this was no big deal as well! Any of these are reason to NOT go to this location! There's so much more to add... but this is the short version! DON'T GO TO THIS LOCATION!!

Don't bother, just got to touchstone or literally anywhere else. The staff is grossly and…read morenegligently incompetent and rude. 1. I realized I lived closer to richardson location than Dallas, so I called the dallas location where 2 separate doctors had sent orders for 2 separate mri. The dallas people said no problem we confirm both orders have come in and we'll just make it to where you can schedule them at richardson. 2. I call the richardson location they CONFIRM both orders but say there is a problem and they need my doc to send a new fax, so I call my doctor and she sends the order again. I call back and CONFIRM that both MRI are going to be done the same appointment. 3. An hour before my appointment they tell me they're running late and delay my appointment by 30 minutes. 4. When I get there they make me wait 40 minutes AND THEN tell me they only have one order. I tell them that their receptionist had confirmed both orders and the same appointment for both. They do a fake apology of the sorry not sorry sounds like your problem not ours. So I only do the one MRI. The tech was rude and combative and the manager was a spineless mgmt type. 5. To schedule the other one they tell me no location has ever had a second order and that I made a mistake or the doc made a mistake. I call the doctor and they explain with a confirmation number from gateway that the fax had been sent received and confirmed. The receptionist says it was sent to the wrong number which the doctor said to them was given to her by gateway themselves. 6. After I leave they find the order, call me to schedule. They tell me they cant even do that kind of mri in the first place which im pretty sure is a lie because they dont want to see me and acknowledge their mistake given that when I originally scheduled they named both orders and confirmed all the details at that location. 7. They tell me that a survey will follow after they schedule and to stay on the line to give my thoughts and then they immediately just hang up. All around incompetent, lazy, late, and incapable of accountability. As someone with chronic pain and too many doctors this place is more a barrier to health than a credible business. Wasted my time which i dont have enough of and my peace of mind which im trying to get back. Wholly unsatisfactory and the staff should be embarrassed. I will be letting all of my doctors know. Ive never had problems with touchstone and will refuse to go to gateway again. Ridiculous.

11/7/24: I've been going to this location since 2021. I have always had a good experience during…read morethe check in process, while getting Xrays, CT scan or an MRI. Today I was greeted by Evelyn. She was very friendly and made me feel welcome. Bushra was the Xray technician and she was also very friendly and thorough. When given a choice, I prefer this location. It's very convenient, easy access, and plenty of parking.

The office staff and doctor are amazing. They Do not rush…read moreyour appointment. Listens to your concerns and properly, promptly address. I was referred to the office by my rheumatologist. Wonderful results.

Today was move in date. My mom will be 99 next month. She was pleased with her hair appointment…read moretoday. Everyone was so friendly and helpful. Mom is on a puree diet. She loved that the food tasted good. Thanks Chef Andy!

Oh my gosh, this place is amazing. Got my appointment walked in within two minutes. They had me…read moreback. I laid down. The gentleman, shook my hand and introduced himself and told me what he was going to do. He really cared. It was just such a high-quality place the Type of Care this place gives you is amazing and then to get your results and they go through it with a fine tooth comb and they tell you about each part of it and give you diagrams to touch and learn about what's going on highly recommend this place. I will definitely be going back here. they really care and take care of you.

Quality care and so much more affordable! Very transparent…read morewith pricing up front which I really appreciated. I was able to get in on the schedule the same day and Cindy and the staff made it so easy for me to get my imaging done. So thankful for this group!

I've been at North Star Imaging a few times. The atmosphere is very pleasant, and the staff are…read morevery nice to talk to. I thought the technicians were professional and helpful. MB

Exceptional customer service from scheduling to treatment the staff is extremely efficient and…read morefriendly

This facility is great. Friendly staff and people who really know what they are doing. We couldn't…read morefill forms out online because it wouldn't load. The staff was super patient with us and ended up printing the forms for me. Both my Mother and I had appointments and they took great care of elderly mother while I got my exam. Also there results page online is phenomenal, it gives you definitions for everything.

Very pleased with results. Nice people, prompt results. Highly recommend. Quality of results is…read morevery reassuring.

It was a little tricky to get someone on the phone for an appointment but once I did, the process…read morewas smooth sailing from there. I was able to get in the next morning. The office was a nice atmosphere. I was brought right back after filling out my forms. Staff were friendly and made me feel comfortable throughout the whole process. I loved getting to choose the music I wanted to listen to and appreciated them giving me time estimates throughout the MRI. The cost was higher than I anticipated but I do feel like I received quality care in exchange.

I have been referred by Dr. Louis Coates for a sonogram of my jaw. I have been unable to contact…read moreANY Rayus location to schedule an appt., as I am placed on hold by your automated answering service. I would tell you how long I was on hold each time, but my patience expired before any of your staff picked up my call. I am still in need of the sonogram. I would like to schedule at your Richardson location, late afternoon Thursday March 5 or anytime on Friday, March 6, 2026. If anyone reads and reacts to this comment, can you please contact me? Sincerely, Al Harvey Alharvey1949@gmail.com 469-222-5499

Just tried to check in and get labs drawn here while concerned with having either Epstein Barr…read moreVirus or kidney rejection of my transplant kidney. 102 fever and clearly look terrible. Arrived at 12:28 and the employee told us she was going on break for lunch at 12:30, and I'd have to wait until 1:30. Baffled by the total LACK of customer service sense or basic human empathy.

From the owner: Quest Diagnostics empowers people to take action to improve health outcomes. The company was…read morefounded in April 1967 as Metropolitan Pathology Laboratory, Inc. Corning Glass Works acquired the company in 1982 and later spun it off as a publicly traded company under the name Quest Diagnostics, at the beginning of 1997. Quest has developed countless innovative diagnostic information services, with several firsts for clinical laboratory tests in areas such as women's health, genetics, infectious diseases and cancer. Today, Quest provides thousands of laboratory services, from genetic tests to predict cancer risk to biological tests for diabetes and heart disease, to empower people to take action to improve health outcomes. One in three American adults and one in two physicians and hospitals use the company's services each year, and our 45,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives.