They told me my Appointment was at 10:15. I was here at 10:15. It is now 11:46, and I asked when…read moreI would be called back at 12:15. WTF? How is this possible

I had an ultrasound and CT scan. This used to be such a fine facility, the beat by far, but it has…read morebecome like most other imaging centers now. The techs seem unable to smile or make you feel confident in the care you are receiving. I felt like a bother to them. Yes, they were fast, too fast, focused on that instead of me. Whether it was because of high patient volume, job dissatisfaction, or persinal lack of empathy I am not certain. Other than that, the facility was clean, office staff were professional and courteous,radiologist report was fast, schefuling was mediocre...long wait times on the phone. Leave messages and don't get called back. I called and left a message on the Radiology Ditector's voicemail to ask a question about my exam. She never called back. I was so disappointed, I do not think I will go back.

I had an MRI with Crown Imaging and they did an incredibly good job. It was way beyond…read moreexpectations! Our first contact there was with Caitlin (she needs a name tag so I can spell her name correctly). She was so very nice to my husband and me, getting me a wheelchair, helping me change and store items in the locker, etc. Most of all, she was kind, professional and made us feel totally comfortable. Then Andre helped me get into position for the scan. He got me a pillow and blanket. Again, he was kind, professional and made me feel totally comfortable. I was prepared for a longer session, but I was out in 15 minutes flat. It was Caitlin who wheeled me outside and helped me into the car when my husband pulled up. Now wishing every health care organization functioned as well as Crown!

My experience at Crown Imaging was extremely disappointing. The staff was rude, dismissive, and…read morelacked basic compassion. My mother is disabled, and instead of treating her with patience and respect, they made an already stressful medical appointment even more difficult. They would not allow me to accompany her to help, despite her needing assistance, and the way they spoke to us was cold and unprofessional. Healthcare staff should understand that many patients are already anxious or vulnerable when they come in. A little kindness goes a long way, but unfortunately that wasn't our experience here. I would not recommend this facility based on the poor customer service and lack of empathy we received.

Excellent service! Everyone at this facility was nice and helpful. Their MRI room will help you…read morerelax while MRI machine is working. Ambient lighting, headphones, visor for watch soothing scenes. Recommend if you need MRI or xray.

My appointment was for 9pm. I showed up at 8:35 hopeful that I could get in early but not counting…read moreon it. After sitting in the waiting room with no update for over an hour, I was called back at 9:50. Would have appreciated a call to reschedule if I had known I wouldn't be seen until an hour after my appointment time. If visiting here, I recommend having an open schedule because there will be no respect for your time :)

At first I was really discouraged. Doctor sent referral and when they called they indicated they…read moredid not have equipment for the bone density scan so the sent me to the Rockwall location. Got a call stating they don't take my insurance because they are such a new facility so I got referred to the location at Lovers and Greenville. However when I received the call from them I was referred to the one on Merit. Ok so I got confirmation for this location. Than the emails and text messages started. Averaging at 5 text messages and 3 to 4 emails a day till my appointment. Can I tell how annoying that is. Apparently when I showed up for my appointment and told them they just needed to merge my file, really. Also when I tried calling them the person who answered was laughing and really wasn't listening to me. She said come in 15 minutes early to complete your paperwork. You know it would have been nice if this person cared enough to look at my information and notice the problem and corrected it. Now once I got in the check in was smooth and easy. Facility was great and clean. The two ladies that did my scan were great.

Envision Imaging has several locations in the Dallas / Ft. Worth metropolitan area. I chose the…read moreDallas location for convenience. They are located in a high rise office building close to Highway 75 and Medical City. The visitor parking is a few rows back from the building. It is clearly marked, but still easy to get to the building. My nurse practitioner put in a request for an x-ray on my right foot that I have been hobbling in pain on since July. I received a text message from Envision Imaging just a few hours after my medical appointment with my nurse practitioner. The text had a link to the electronic checkin. I was able to fill out all of the paperwork online and in advance of the appointment for the x-ray. I was thrilled to find out that they are open on Saturday mornings. You can easily book an appointment online, but if you need to schedule a same day or next day appointment, you have to call. I called and someone answered right away. The representative was able to book me an appointment the very next day. The facility is on the ground floor of the high rise office building. The waiting room had plenty of space and was nicely decorated. There was a television for those who wanted to pass the time. I didn't wait long. There were two staff members at the desk. One checked me in and took my payment. Both were friendly and upbeat. The technician called my name soon afterwards. She wore all black except bright pink gloves. She reviewed my medical history and then had me hop up on the table to do a few x-rays on my foot. The table was at a low level which made it easier to get on. I did have to configure leg and foot in various positions so that she could capture all angles. No protective lead shield apron was provided. Apparently the equipment is calibrated and directed so it doesn't irradiate my entire body unnecessarily. The capture process was mere seconds. After three or four shots in different positions, I was done. I had arrived 15 minutes early for my 10:45 am appointment. They were so quick and efficient that I was actually done with everything BEFORE 10:45. Wow! What great service!

I was seen yesterday for a spinal tap. I work in the dental field so I know customer service and…read moretaking care of patients is #1. I had the best experience. The lady at the front desk was very nice. The lady who walked me to Radiology was so kind and made conversation knowing I was nervous. I've never had a spinal tap so I was worried. The assistant who took me back to the room was so kind and made me feel comfortable explaining everything. The PA, I think his name was Daniel, was amazing. He walked me through everything step by step and made great conversation knowing this was my first time. It's always so great to feel comfortable and taken care of in scary/new situations. I really appreciate everyone who helped me out yesterday!

Everytime I come here its the same issue ! I spoke with Tasha/tanesha day before appointment…read morediscussed what I could pay , she received manager approval for payment . Only to arrive day of appointment and they request an absurd amount im unable to pay. Thank you Elizabeth !!!!! who kept me calm and reach out again for approval again she made a potential stressful situation awesome ! Her and Mr Thomas get my smile for today's visit thank you for making my day a little better !

I just wanted to say that the ladies here are very professional, very helpful and friendly. I just…read morespent almost an hour in the MRI machine, but I didn't feel like it because they were so attentive to my comfort. Lily at the front desk is awesome and Sydney who actually ran the MRI tests was excellent!! This is my second time there and each time it was a great experience for me. If you need an MRI done, please look for Albert Einstein MRI and it's also called legacy MRI at 13101 Preston Rd. They're GREAT!!

I needed an MRI on my neck for a possible pinched nerve. However, I have some claustrophobia…read moreissues, so one of those older tubular MRI scanners was not an option! PDI at Hillcrest/LBJ has one of the newer "open" MRI scanners (see picture) which was a comfortable experience. The facility was spotless/clean and the staff were efficient, courteous and patient, too. Highly recommended!

Care quality- on certain days they do not have staff qualified to do an IV. I would not recommend…read moregoing here. I went to another clinic - they were professional, friendly and had no problems getting an IV.

Update - 6/10/2026, 9:46 AM…read more Amber followed up with me again and called in an oral antibiotic, which was my preferred treatment option. I am hopeful that once the infection begins to clear, the pain and discomfort will also improve. I am grateful that she took the time to listen to my concerns, follow up, and help address this issue. Small acts of care and communication can make a significant difference in a patient's experience, especially when they are in pain. Because of this follow-up and willingness to help, I have updated my rating from 2 stars to 3 stars. ------------------------------------------------- At 9:17 AM on 6/10/2026, I received a follow-up call from Amber regarding my appointment. During our conversation, I shared the same concerns I had previously expressed--that I had not yet experienced any relief from the gel that was placed in my ear canal during my visit. Amber was professional and explained that relief may take anywhere from 24 to 48 hours. My review is intended to be honest, transparent, and reflective of my real-life experience.I have only been back in Dallas for three weeks and am still getting established with healthcare providers in the area. Like any patient, I came seeking help, relief, and guidance. My sincere hope is to be happy, healed, and thriving, and I look forward to feeling better soon. ----------------------------------------------- I want to start by saying that Amber was very professional and helpful. She worked with me to get an appointment scheduled for the very next day, which I truly appreciated. The medical assistant who checked me in was also kind, professional, and even offered me Tylenol because she could see that I was in pain. Unfortunately, my experience after seeing the doctor left me feeling disappointed. I came in with a swollen ear canal and severe throbbing pain. The doctor asked a few questions, applied some gel in my ear, and the visit felt very quick. I left feeling much the same as I did when I arrived, with little understanding of the treatment plan and no immediate relief from my symptoms. My appointment was at 1:15 PM, and as I write this at 5:26 PM, I am still experiencing significant pain. My blood pressure was elevated during the visit, which is unusual for me, but I believe it was due to the level of discomfort I was experiencing. I chose this provider because of the excellent reviews, so I was hopeful that I would receive more relief and guidance. At this point, I feel discouraged and uncertain about whether I should return for my follow-up appointment or seek care from another provider. I also feel that the $84 visit did not provide the value or relief I was expecting. I appreciate the professionalism of the staff, but I hope future patients with acute pain receive a more thorough evaluation, clearer communication, and a treatment plan that helps address their symptoms more effectively. One additional consideration for patients is that there is no courtesy parking available in parking lot 3.

Everyone there was amazing…read more The doctor was efficient, effective, precise, and expedient. I was in so much pain from impacted wax and accidentally yelled the f word at one point during the procedure. AMBER the front desk lady, came in the room immediately out of nowhere, held my hand and was extremely reassuring. I squeezed the heck out of her hand and she was a rock for me, truly above and beyond bedside manner. Everyone was sweet and understanding towards me also, ZERO judgment just acceptance, patience, and understanding. I HIGHLY recommend this place!

Fast and easy! Scheduled day before and they were ready on arrival. Super easy just lay there for…read more10 minutes and then an email will arrive within 10 minutes with all your info. The technician was nice and friendly. Results give alot of insight if you're looking to have a baseline on your health. Non invasive and so insightful. I know these have mixed reviews but I felt it was helpful to my fitness journey. Would recommend!

I have been a BodySpec customer for approximately three years and have completed numerous scans…read more When I arrived for my appointment, I knocked on the van door and, after receiving no response, opened the door to announce my arrival. The technician became very upset and informed me that customers are not supposed to open the van door. My first concern is that this protocol is not communicated anywhere in the appointment process. I reviewed my confirmation email, appointment instructions, and other communications, and there is no instruction telling customers not to open the van door, to wait outside until called, or to look for any readiness indicator.  When I asked how I was supposed to know this procedure, I was told it was clearly stated in the appointment email. It is not. My second concern is how the interaction was handled. I was treated as though I had knowingly violated an established rule when, in reality, I was following the arrival process I had come to understand through years of experience as a BodySpec customer. I have completed numerous scans over approximately three years, and technicians often do not open the door at the appointment time, and I have never seen any signage/indicator in the van window depicting whether the van is ready for the next client.   As a result, knocking and then opening the door after receiving no response had become the only practical way to determine whether the appointment was ready to begin.  Put simply, it is not reasonable to hold customers accountable for violating a procedure that was never communicated and is inconsistent with the experience BodySpec has repeatedly created for returning customers. My third concern is the justification that was given. The technician explained that she was alone in the van and did not know who I was or what my intentions were.  While I understand the importance of employee safety, that concern does not justify blaming a legitimate customer for failing to follow an unpublished protocol.  More importantly, the reasoning itself is difficult to reconcile with the situation. If unauthorized entry is considered a genuine safety concern, the solution should be clear instructions, visible signage, and/or physical controls such as a locked door. i.e., An undocumented customer procedure does little to address someone with actual bad intentions, while creating unnecessary conflict with paying customers who are simply trying to attend their appointments. A customer cannot reasonably be expected to comply with a rule that has never been communicated, and a person with malicious intent would be unlikely to follow that rule regardless. What is most disappointing is that this situation was entirely avoidable. A simple instruction in the appointment confirmation such as "Please do not open the van door. Wait outside until the technician invites you in" would have prevented the entire interaction. I have been a loyal customer for years, which is why this experience was so surprising and frustrating. Unfortunately, this interaction has significantly damaged my confidence in BodySpec. I hope the company will review both the customer communication process and the way situations like this are handled in the future so that other customers do not have a similar experience.

I am not surprised that this MRI location, and the rest of the Horizon Open MRI centers in the DFW…read moremetroplex have closed. While I have to give this place 3 stars, because it was Horizon Open MRI and their radiologists who finally recognized and correctly diagnosed my issues: "The cerebellar tonsils extend 0.8 cm below the foramen Magnum, compatible with a Chiari one malformation. Due to the high incidence of a syrinx with this process imaging of the entire spinal cord is recommended. Straightening of the lordotic curvature is noted in the cervical spine." In other words, 8mm of my brain is falling out of my head, and my neck is stick straight. However, the reason they don't get the other two stars from me is because of their complete inability to file claims on insurance, inability to bill correctly, and the fact that I had to get a lawyer to get it straightened out. I had MRI of my Brain and C Spine on Aug 10, 2005 and then another "full scan" as recommended above was performed on Aug 16, 2005. First they didn't bill my insurance correctly. Then the second scan, they also didn't bill my insurance correctly. Great! Fun! Just call them and get them to fix it? Right? HA. Instead of fixing it... they billed both scans AGAIN, like I had 4 MRIs in two weeks (2 on the 10th and 2 on the 16th). My insurance finally paid the two that were correctly billed. The other two, sat out there, "past due" for about 3 years. It took my lawyer writing their main office, which is now in Florida... since they closed all the ones in Texas, explaining the finer points of the law to them, before they would finally take the bill collecting bull dogs off my a$$. MRIs are great. They are like "legal naps" in the middle of the day that as adults we don't get very often. MRIs are great when the radiologists know how to correctly read them. But MRIs are not great enough for me to pay for the same one TWICE, and the second one TWICE. Um, yeah, no.