I had an MRI with Crown Imaging and they did an incredibly good job. It was way beyond expectations! Our first contact there was with Caitlin (she needs a name tag so I can spell her name correctly). She was so very nice to my husband and me, getting me a wheelchair, helping me change and store items in the locker, etc. Most of all, she was kind, professional and made us feel totally comfortable. Then Andre helped me get into position for the scan. He got me a pillow and blanket. Again, he was kind, professional and made me feel totally comfortable. I was prepared for a longer session, but I was out in 15 minutes flat. It was Caitlin who wheeled me outside and helped me into the car when my husband pulled up. Now wishing every health care organization functioned as well as Crown! read more

My experience at Crown Imaging was extremely disappointing. The staff was rude, dismissive, and lacked basic compassion. My mother is disabled, and instead of treating her with patience and respect, they made an already stressful medical appointment even more difficult. They would not allow me to accompany her to help, despite her needing assistance, and the way they spoke to us was cold and unprofessional. Healthcare staff should understand that many patients are already anxious or vulnerable when they come in. A little kindness goes a long way, but unfortunately that wasn't our experience here. I would not recommend this facility based on the poor customer service and lack of empathy we received. read more

I had great care at this location, from the paramedic that called me to the back to give me my IV, to the gentleman that done my triple phase bone scan. The gentleman that was doing the scan has great conversation/stories while your on the scanning table for an extended amount of time. The only problem I see is the walk into and out of the building is not patient - disabled friendly due to the front of the BofA building is closed off since the bank shut down. The parking lot has lots of speed humps, bumps and inclines. Not to mention when getting deliveries the big trucks park right outside where you're walking up to the building giving off fumes and heat. read more

Absolutely amazing place. Everyone are really Friendly and professional. Highly recommend

MRI was quick and smooth process. Crown Imaging has always been our family's go to clinic for imaging.

Getting an appointment was a breeze. Yet when a patient goes to Crown Imaging, be prepared for political propaganda on the end tables, especially in the 2nd waiting room. This is highly inappropriate and ridiculous to go for a medical test and this office take advantage of waiting patients to influence them with biased political propaganda news from Epoch Times. I won't go back and recommend all patients request no political propaganda to be displayed. This is a medical imaging business, not a podium for political opinions. read more

The staff was fine a Crown Imaging but their book keeping is very poor. I paid up front 290$ for a MRI because they told me I had not met my deductible. 2 months later I check my EOB with UHC and they paid them 290$. If I would have not pursued getting my money back they would have kept it. As soon as UHC called them my money was immediately refunded. That tells me that they are preying on people that do not check their benefits. I pay 1400$ for my insurance a month since I am retired. Do not trust these people. read more

We'll organized and managed. Both efficient and effective. We used them for years and will return.

My experience at Crown Imaging was ok. I had an appointment at 2:30pm for an MRI without contrast. They make you change into a gown and wait in a second waiting room with other patients. I didn't start my MRI until 3pm. MRI was done by 3:30pm. You should expect a bit of a wait, I brought a book. The MRI tech was not very friendly and seemed nonchalant. read more

Tommy the radiologist super friendly knew his stuff. Had a great experience at this location the staff of all were great! The care I received was excellent. read more

Not sure service was clean nice an fast not clear on the bill I paid what was said no I'm getting a text stating I owe a balance. Some one has to clear this up . read more

Had a CAT Scan in January 2017. Had to pay an extra amount above my copay amount. I was told this is because my insurance company (one of the nation's largest) is not good at paying and they will reimburse me once they get paid). They were paid in February. It is now Mid April and I'm still trying to get the over paid amount back. Otherwise, service was good, paperwork easy and scheduling was quick. read more

What a delightful experience! So easy to get to and so nice not having to go to a freezing hospital and wait hours for a scan. Everyone was so helpful and nice. No freezing waiting room and in and out in under an hour! Love it! read more

I had a MRI scheduled for this morning, and unfortunately couldn't do it as I am very claustrophobic. The staff were so accommodating and especially the tech who did my scan was so kind and patient. They were able to get me back in for this afternoon at three after I had a prescription to help calm me down and it went so smoothly! Truly am so grateful for them going above and beyond to help turn a very scary situation into one that was more manageable. read more

Let me start out this review by saying if I could give Crown Imaging zero stars I would! If your doctor recommends this place for imaging of any kind...RUN the opposite direction! My husband had a 10:30 AM appointment to have several x-rays along with an MRI done. We arrived at 10:20 AM. We did not walk out of there until 1:30 PM! We never figured out what the problem was and no one was telling us. But I do know that folks that came in way after my husband were taken back for their MRIs and came back out long before my husband was taken into the MRI room. I don't know if they are just completely disorganized or over booked, but either way it was totally unacceptable! My husband's doctor will get an earful from us when we see him again. read more

Based on being a patient twice (once for an MRI because of a tibia plateau fracture, and once recently, for a CAT scan), I can report that not only is the facility extremely clean, new and comfortable, and the staff are extremely professional and competent, but also [LISTEN UP] when I did a cost check both times, Crown Imagining (which is a preferred BC/BS provider) is the MOST AFFORDABLE. Please, please folks -- even if you have a serious injury (as have I) -- remember that you always have a choice and you should always comparison shop. I learned this from the orthopedic nurse who treated my fracture, and, sure enough, it was the difference between paying out of pocket $2500 at another place and $700 at Crown. Recently, I went to a hospital imaging office and was handed a bill for $1300, told that that's all that insurance covers. I got the diagnosis code and the code for the type of imaging that had been ordered and called the 800 number for my insurance. I specifically asked if Crown was still in my network and if they could do this image. The insurance line informed me that the cost would be. [drumroll] $190. I am not making that up!! I just about fell out of my chair. I went the same day, the image and results were at my doctor's the same day, and I was able to get in the next day for a follow up with my doctor. Furthermore, at EVERY stage, Emily (who works at Crown) was so incredibly helpful. No "Press 7 for a nurse" here!! My doctor was having trouble because his own hospital demands that all reports go to a centralized office, and Emily was quick and pleasant rushing two secure versions of the results to see which one he could get first. Really, Emily -- and everyone else who works there -- have been nothing but fantastic. I am so so grateful for their service and I want all patients and doctors in the DFW area to know how great they are. They're right across from Presby Hospital on Walnut Hill in the Bank of America building. I live in Irving, but, hey, what is 20 minute drive with this kind of service and saving ... $1100. read more

Remedied: they called me twice to learn more about my experience and what they could do to make it better (at the very least, to call or text if running behind). They assured me this wouldn't happen in the future, that they were addressing this at their weekly staff meeting. When I called to make an appointment, I asked if They had 3:30 available. They told me no, that they they only had 3PM available. I arrived at 2:50 for my 3PM appointment, and at 3:30 I still had not been seen for my X-ray, so I checked in w/ the woman at the front desk who told me they'd be with me shortly. It wasn't until 3:48 that I was called in for my X-ray appointment. Why can't these places call or text you in advance if they're running behind?! I've got a schedule and job too... No respect for my time whatsoever. Aren't I their customer?! I can (and will) go to other imaging centers in the future. The place was very clean and they had nice music TV on in the background to distract you from the MRI beeping/sounds. read more

Very nice, clean, and efficient facility. Came in for a bone scan which I knew little about but the head of radiology explained everything perfectly. I felt very special and well taken care of. A lot of times, I go to doctors and other medical care places and I have to wait like 30 minutes past my appointment time, leading me to take off more time from my schedule. I got in early for both times I came in, which I really appreciated. read more

Thank you again to the staff at Crown Imaging for making my MRI a breeze for me being such a whimp as I am.. They rock!

Well . I hear they don't do sedation for MRI's anymore . I'll have to find another Imaging center now . I'm highly claustrophobic and can barely lie flat more that 10 minutes . I was sedated just to have a CT scan . My doctor sent me a RX to take before my CT of my face . It was the shortest CT scan I've ever had . And I have had many of both CT and MRI's . They are great here but I see no reason to do the drive after this time . Not all Imaging places are the same . I recommend. read more

My MEDIC TC I pray is there every time I'm there. He is my red lifesaver and he is kind, caring,and always there through my sometimes difficult procedures with seizures and I was blessed to have him and think of him often - of his immediate care Thank you TC! read more

This place was literally $513 CHEAPER than the first place I went to for X-rays and an MRI. The office and tech staff were nice, there are TVs in waiting areas and zero gravity chairs to sit in if your back is the issue like mine was. Small fridge with bottled water, very clean and new-looking decor. Go here! read more

I had 2 separate MRIs done at this facility and the staff is very friendly! Everyone seemed knowledgeable and professional. The MRI tech, Walt, made me feel very comfortable and reassured me throughout the scan. (there were some loud noises from the machine but he made sure to let me know I was doing great). Came here because UTSW charges hospital fees so pricing differs greatly. Overall, wonderful experience. read more

Freezing cold holding room where they administered the "chill out" pills... because everyone getting an MRI must be a drug abuser. Children running around with no supervision... and a rude technician constantly screaming at you to not fall asleep. Um, this is my day off, and this is MY MRI, I am going to sleep if I want to. In fact, every other MRI I have had they told me to try to fall asleep. Waited until 12 hours before I was supposed to arrive to tell me that I had to have $965.00 for the MRI, although the appointment had been on their books for over two weeks. When I just about fell out of my chair laughing at them, the only concession they could make was offer to reschedule. I called the neurosurgeon who ordered the MRI, who told me I only had to pay $365 that day and that they would work it out with the Imaging Center. I paid that $365, which was supposed to go directly to the neurosurgeon ... and they never paid him. To top it all off, Tracey and I (who was there to drive me home) had a wonderful time sitting in the front lobby correcting all the typographical and grammatical errors on all the forms I filled out. Fun times. read more

I had 2 MRIs here and I am extremely claustrophobic. The staff was super kind and understanding and patient with me. If not for the assistance of the staff I wouldn't have been able to get through the 20 minutes in the tube each time so I could have the necessary spinal fusion surgeries. Plus, they were hundreds of dollars less than anywhere else and I had other tests I was undergoing and physicians I was seeing at the time as well. I highly recommend them. read more

If you love waiting for an hour after your scheduled appointment with no update or explanation then pick this place

Crown Imaging was a great experience beginning with the prompt availability when scheduling my appointment, to the receptionist, to the facility and all those that I came in contact with while completing my first ever MRI scan. The price of the scan was HUNDREDS of dollars cheaper than the original imaging place where I was scheduled. Over all TWO THUMBS up! read more

The only thing that made the 2 hour wait past my appointment time less horrible was the guy that walked me back and went over the specifics of the scan i was having read more

I've had several scans at this facility and it's always a pleasant experience. The staff is very friendly, professional and respectful of my time. If I ever need Imaging in the future, this is where I'll go. read more

There was great service all of the workers were very nice to me i. The process of getting an MRI and just an all around great experience.

I had an appointment. 1 hour after the appointment time I was finally in the machine. Now for my personal take on the place. I think it is very unprofessional for a 20 year old to call a 70 year old by a first name. This seems to be the going thing now. I was taught that age deserves respect and respect is given by a using a title. Ie. Mr or Ms. There is no respect in using a first name. This does not sit well with me. Never should a person in the Public Service use the first name unless they are given permission by the customer. WHAT has gone wrong with business. I do not blame the employees It is the responsibility of owners and management to be sure the employees are trained to show respect. As for what they were paid to do and the person, Jodie. She was very professional and did not rush me. She showed a professional concern and talked me thru the procedure. No complaint on that which is the most important part. Update: I have been contacted by the owner. It was explained that the using of the last name would be in violation of HIPPA. (another useless law from our Government). I cannot blame the business or the employees on that. My wait time was explained. I understand, IT happens, hopefully it can be prevented as most people report they had a short wait. I have changed my rating to 5 star. read more

Wonderful experience today with Heath. He's the nuclear medicine radiology technician. Very professional and made my 5 hour scan pleasant and fun! Great asset to crown imaging!! read more

The people were fine, but their MRI machine was literally the smallest I've ever been in. You'd think an imaging center would have more options and possibly even an open MRI. I have had several MRI's and this one was the worst. When I asked for headphones with music I was told it was broke, what?!? Then given a ball to squeeze if I needed out. Hell, I was crammed in the machine so much I could barely move to squeeze it. Always remember cheaper is not better!! If it was not for me taking meds before there is no way in hell I would've stayed. After trying with arms above headed they were getting squeezed and arms by my side it was just as bad. I'm not a little guy, but I'm definitely not huge. These machines are for just an average size person. If you're a bigger person and or workout and have broad shoulders I'd suggest looking somewhere else. read more

Crown Imaging was exemplary in my care as a patient. The staff was professional, efficient and caring. I highly recommend this facility of choice. Thank all of you so very much. Dr. Ellawese Smith read more

The staff was very friendly, the place was very clean, and I was in and out in 30 minutes (shoulder MRI). 10/10 would go back if I hurt myself again. read more

I always check reviews before going somewhere new. I am glad that I did not in this instance. I made the appointment - very easy. Filled out paperwork and faxed back prior to the visit. I walked into a clean and very professional and friendly staff. I waited roughly 3 minutes before being taken back to x ray room. I was shown to a room to change and to lock my belongings in a locker. I waited roughly 20 minutes in a quiet and calming waiting room until I was called in. Every person I came in contact with was very nice and accommodating. I would definitely recommend. read more

Horrible experience. The place was absolutely filthy and I heard a short male paramedic (Kenny?) complaining that the "bosses are never here." I had to wait over an hour to go back. No one apologized. Find somewhere else to f read more

GREAT experience. From the very first phone call to schedule the appointment, everything was perfect. Would recommend them everytime you need any diagnostic services done. read more

My husband and I have both been to the office for different things, x-rays, MRI scans, Injections. Each time has been a great experience. They offer SAME day appointments which is great if you need to get in quick. read more

Crown imaging is where I had an ankle MRI. My technologists were Walt and Jodie. They made my experience as easy as possible. They pride themselves on patient care and making sure you are comfortable. It was my first MRI and I was extremely nervous but they made it a piece of cake! If I ever need to go back that's where I'm going! I would highly recommend them to anyone needing any imaging done in the DFW area. read more